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Image is Everything:
Visual Communication and the
Social Media Workflow
Ben Rubenstein
@Ben_Rubenstein #LavaCon @LavaCon
About me


Senior Manager, Social
Media & Online
Community at TechTarget



Past:



Not a visual mastermind
@Ben_Rubenstein #LavaCon @LavaCon
The big picture


Content has changed –
so has the way we
produce, promote +
consume it



Challenges abound –
technical, procedural +
philosophical
Via flickr/aranarth



Communication solves
a lot
@Ben_Rubenstein #LavaCon @LavaCon
Content: Perception

@Ben_Rubenstein #LavaCon @LavaCon
Content: Reality

@Ben_Rubenstein #LavaCon @LavaCon
Social media: Then

@Ben_Rubenstein #LavaCon @LavaCon
Social media: Then

@Ben_Rubenstein #LavaCon @LavaCon
Social media: Now

@Ben_Rubenstein #LavaCon @LavaCon
Social media: Now

@Ben_Rubenstein #LavaCon @LavaCon
Social media: Now

@Ben_Rubenstein #LavaCon @LavaCon
Social media: Now

@Ben_Rubenstein #LavaCon @LavaCon
Social media: Now

@Ben_Rubenstein #LavaCon @LavaCon
Social media: Now

@Ben_Rubenstein #LavaCon @LavaCon
Why you should care
 90% of information

transmitted to the brain is
visual (3M/Zabisco)

 70% of all Facebook

activities revolve around
photos (Harvard Business Review)



Social media posts with
images: 47% increase in
engagement (Curata)

TL,DR: Visual content
is easy to share, easy
to remember
@Ben_Rubenstein #LavaCon @LavaCon
Our challenge

@Ben_Rubenstein #LavaCon @LavaCon
We’ve tried our best

@Ben_Rubenstein #LavaCon @LavaCon
But it’s hard…

@Ben_Rubenstein #LavaCon @LavaCon
Our social strategy


100+ sites = 300+
social presences


Content planning and
scheduling (repositories)



Best practices training +
documentation



Engagement + feedback



Efficiency tools

@Ben_Rubenstein #LavaCon @LavaCon
Our first test: Profile creation + updating

@Ben_Rubenstein #LavaCon @LavaCon
We’re asking a lot of our staff

@ben_rubenstein #LavaCon @LavaCon
People want to do the right thing, but…


Lack of experience



Lack of time



Technical roadblocks



New tools, new rules

Writing
SEO
Events

Editing
Podcasts
Videos

@Ben_Rubenstein #LavaCon @LavaCon
So we end up with images that are…

Misleading (and ugly)

@Ben_Rubenstein #LavaCon @LavaCon
So we end up with images that are…

Legally questionable (and often ugly)

@Ben_Rubenstein #LavaCon @LavaCon
So we end up with images that are…

Just plain fugly

@Ben_Rubenstein #LavaCon @LavaCon
Retraining needed

Visual communication is hard, just like writing is hard

@Ben_Rubenstein #LavaCon @LavaCon
New image guidelines needed
• Protect the company
• Build and maintain reader
trust
• Communicate content well
• Grab reader attention

@ben_rubenstein #LavaCon @LavaCon
Solution 1: Simplify the process

Before

After



House-created images have standard naming convention, easier to find/distribute



Empower editors to find their own images in advance or request appropriate versions
@Ben_Rubenstein #LavaCon @LavaCon
Solution 2: Clarify the options


Use only:



Original content



Company-approved images





Images from our articles

Topic-specific icons

Single point of contact


Reduces risk



Increases communication
@Ben_Rubenstein #LavaCon @LavaCon
Solution 3: Change the mindset
(great, more here)



Think about images and
social media as you’re
creating content


What will you need?



How will you get it?

@ben_rubenstein #LavaCon @LavaCon
Solution 3: Change the mindset

@ben_rubenstein #LavaCon @LavaCon
Promising outlook


More appropriate social images



Promotion plans starting earlier



Increase in FB engagement



Social sharing functions under
review (metadata/microdata)



New, image-heavy site designs
@Ben_Rubenstein #LavaCon @LavaCon
What we’ve learned
Stockpile original content

via flickr/iconolith

@Ben_Rubenstein #LavaCon @LavaCon
What we’ve learned
Metadata matters

via flickr/iconolith

@Ben_Rubenstein #LavaCon @LavaCon
What we’ve learned
Constraints are good

via flickr/iconolith

@Ben_Rubenstein #LavaCon @LavaCon
What we’ve learned
Define roles, but recognize the blurred lines between them

What
rhymes
with
“fugly”?

via flickr/iconolith

@Ben_Rubenstein #LavaCon @LavaCon
What we’ve learned
We’re all in this together

via flickr/iconolith

@Ben_Rubenstein #LavaCon @LavaCon
What we haven’t learned: How to draw

@Ben_Rubenstein #LavaCon @LavaCon
Thank you



http://www.benrubenstein.net



linkedin.com/benrubenstein



@ben_rubenstein

@Ben_Rubenstein #LavaCon @LavaCon

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Image is Everything: Visual Communication and the Social Media Workflow

Editor's Notes

  1. Given the stock agency contracts, I don't want stock images on editor desktops. 
  2. Don’t know what people are doing, which is scary
  3. Don’t know what people are doing, which is scary
  4. Don’t know what people are doing, which is scary
  5. Editors at events – building stores of images to use
  6. Editors at events – building stores of images to use