The new CxO is taking care of cloud computing for his company. Among his responsabilities: brand experience, go-to-market and business agility. What do these mean in terms of capabilities?

1. What is expected
from Chief Cloud Officers?
Bernard Paques
Cloud Solution Architect, Europe - @bernard357

2. What is expected
from Chief Cloud Officers?
1. User experience - Master
the delivery of IT services
to end users
?
2. Go to market - Accelerate
the release of products and
services
3. Business agility – Get the
most from your eco-system
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16 October 2013
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3. How far away can you be from digital consumers?
“
Your time budget for user experience:
- stay under 250ms to feel “fast”
- stay under 1000ms to keep user attention
70ms
rendering
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200ms (3G)
80ms (4G)
30 ms within Europe
45 ms within USA
90ms Trans-Atlantic
150ms ZA to UK
160ms Trans-Pacific
250ms UK to India
30ms
processing
16 October 2013
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4. The first thing you need is a powerful virtual data centre
“The Dimension Data cloud servers showed consistently high performance across
the range of resources benchmarked.” Tolly Report, July 2013
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16 October 2013
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5. The second thing you need is a global virtual private
network across your virtual data centres
1
Locate your end users
2
Position servers
3
Let information flow
Central servers
UK
NL
JP
US-E
CN
US-W
Region 1
AU-E
AU-W
BR
Region 2
ZA
Any two of your VMs can interact privately, wherever they are, automatically
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16 October 2013
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6. The third thing you need is
end to end control of the user experience
You can now integrate what CDN used to provide separately
Europe
• Single location application
• Centralised data
• Stingray cluster management
Mgt
• Private network between MCP
• Accelerated by Steelhead
•
•
•
•
•
SSL and XML offload
Content Compression
HTTP Caching
HTTP Multiplexing
TCP Offload
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US West
Europe
Africa
Sidney
Hong Kong
16 October 2013
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7. What is expected
from Chief Cloud Officers?
1. User experience - Master
the delivery of IT services to
end users
?
2. Go to market - Accelerate
the release of products
and services
3. Business agility - Get the
most from your eco-system
© Copyright Dimension Data
16 October 2013
7

8. How to be agile in a multi-cloud environment?
Cloud 1
2
Cloud 2
Cloud 3
Multiple
service
abstractions
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16 October 2013
8

9. 9
Use APIs and third-party to build your service catalogue
1
2
Self-service provisioning
Service consumption
End-user
Business
Procurement
Compound service
API
API
API
corporate catalogue
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• Output based
packages
• Multi-provider
wrapping
• Billing
reconciliation
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10. DevOps: develop and release directly in the cloud
Jenkins
Public Key
Git + GitLAB
(SCM)
CloudControl API
Developers
Services catalog
Chef
Server
HA Proxy
JIRA GreenHopper
(Scrum, Kanban)
VMs
Web 1
Web 2
IDS*
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SQL
master
SQL
slave
Load
Balancer
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11. 11
Self-service: APIs are of higher value than portals
Service Desk
Self-service
DevOps
integration
Application
integration
Application
Ex : video sharing
or Big Data
IDS*
Load
Balancer
Web 1
VM
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file
Web 2
Large
format
VM
SQL
master
Small
format
SQL
slave
16 October 2013
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12. What is expected
from Chief Cloud Officers?
1. User experience - Master the
delivery of IT services to end
users
?
2. Go to market - Accelerate the
release of products and
services
3. Business agility - Get the
most from your eco-system
© Copyright Dimension Data
16 October 2013
12

13. How to industrialise IT, but preserve differentiation?
- the difficult marketplace equation
courtesy
of
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16 October 2013
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14. How to augment the reach, but contain costs?
Baseline
Improved costs
Augmented capability
Traditional
Traditional Traditional
Infrastructure
Infrastructure
Infrastructure
Platform
Platform Platform Software
Software Software
Self-managed
With IaaS
With managed IaaS
On-Premises
On-Premises
On-Premisesa Service Service a Service a Service Service a Service a Service Service a Service
as
as a
as
as
as a
as
as
as a
as
Applications S/W
Applications S/W
Applications S/W
Applications S/W
Applications S/W
Applications S/W
Applications S/W
Applications S/W
Applications S/W
Applications S/W
ApplicationsApplications S/W
S/W
Data / DBMS
Data / DBMS
Data / DBMS
Data / DBMS Data / DBMS
Data / DBMS Data / DBMS
Data / DBMS Data / DBMS
Data / DBMS
Data / DBMS Data / DBMS
Runtime S/W
Runtime S/W Runtime S/W Runtime S/W
Runtime S/W Runtime S/W Runtime S/W
Runtime S/WRuntime S/W
Runtime S/W
Runtime S/W Runtime S/W
Middleware
Middleware
MiddlewareMiddlewareMiddleware
Middleware
Middleware
Middleware
Middleware
Middleware
Middleware Middleware
Optimize
Extend
Operating System
Operating System
Operating System
Operating System
Operating System
Operating System
Operating System
Operating System
Operating System
Operating System
Operating System
Operating System
reach
platform
Virtualization O/S
Virtualization O/S
Virtualization Virtualization O/S
O/S
Virtualization O/S
Virtualization O/S
Virtualization O/S
VirtualizationVirtualization O/
O/S
Virtualization O/S
Virtualization O/S
Virtualization O/S
Computing Computing
Servers
Servers
Disk Storage
Disk Storage
Networks Networks
Computing
Computing Servers
Computing Servers
Computing Servers
Computing Servers
Computing Servers
Computing Servers
Computing Computing Servers
Servers
Computing Serve
Servers
Disk Storage
Disk StorageDisk Storage
Networks
Networks
Networks
Disk Storage Disk Storage
Disk Storage Disk Storage
Networks
Networks
Networks
Networks
Disk Storage
Disk Storage Disk Storage
Networks Networks
Networks
We provide managed IaaS to support your business growth
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16 October 2013
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15. How to preserve a holistic understanding of my
information system, across multiple providers?
Will the move to the cloud impact your security? We assess risks
# risk
scenarios
No impact
631 risk scenarios
Positive impact
513 risk scenarios
Negative impact
376 risk scenarios
∆ risk value
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16 October 2013
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16. How to learn from others on advanced topics?
Application on
Private MCP
DB on Managed
Hosted Environment
North
Instance
Dev
DR on Public
MCP and spun
up on demand
QA
Master Data
Production
Instance
Prod
DR
SAP
L1,L2
LDN
AMS
Santa Clara
Tokyo
Ashburn VA
HK
South
Instance
Cloud MCP
Current Site
QA
Dimension Data CloudControl™
Cloud MCP
Future Site
Cloud Exchange
(Cross-connect)
Prod
SAL
JHB
Transaction
Instance
SYD
MEL
DR on Public
MCP and spun
up on demand
DR
We are moving SAP to the cloud, and can share our own experience
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16 October 2013
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17. Dimension Data wants to
support your cloud ambitions:
1. We provide one seamless
managed infrastructure,
available world-wide
2. We integrate our services
with your development and
orchestration toolbox
3. We provide the levels of
service that your ecosystem is expecting
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16 October 2013
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