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Operations and Competitiveness Operations Management - 5 th Edition Chapter 1 Roberta Russell & Bernard W. Taylor, III
Lecture outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Do Operations Managers Do? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Transformation Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Operations as a Transformation Process Feedback ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TRANSFORMATION PROCESS ,[object Object],[object Object],[object Object]
Operations Function ,[object Object],[object Object],[object Object],[object Object],[object Object]
How is operations relevant to my major? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How is operations relevant to my major? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Evolution of Operations Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Evolution of Operations Management (cont.)
Historical Events in Operations Management Henry Ford 1913 Moving assembly line Henry Gantt 1912 Activity scheduling chart Frank and Lillian Gilbreth 1911 Time and motion studies Frederick W. Taylor 1911 Principles of scientific management Scientific Management Eli Whitney 1790 Interchangeable parts Adam Smith 1776 Division of labor James Watt 1769 Steam engine Industrial Revolution Originator Dates Events/Concepts Era
Historical Events in Operations Management (cont.) Joseph Orlicky, IBM and others 1960s, 1970s Frederick Herzberg 1950s MRP, EDI, EFT, CIM Operations research groups 1950s Simulation, waiting line theory, decision theory, PERT/CPM Remington Rand 1951 Digital computer George Dantzig 1947 Linear programming Operations Research Douglas McGregor 1960s Abraham Maslow 1940s Motivation theories Elton Mayo 1930 Hawthorne studies Human Relations Originator Dates Events/Concepts Era
Historical Events in Operations Management (cont.) Wickham Skinner, Robert Hayes 1990s Strategy and operations Michael Hammer, James Champy 1990s Business process reengineering W. Edwards Deming, Joseph Juran 1980s TQM (total quality management) Taiichi Ohno (Toyota) 1970s JIT (just-in-time) Quality Revolution Originator Dates Events/Concepts Era
Historical Events in Operations Management (cont.) Internet Revolution Amazon, Yahoo, eBay, and others 2000s E-commerce ARPANET, Tim Berners-Lee SAP, i2 Technologies, ORACLE, PeopleSoft 1990s Internet, WWW, ERP, supply chain management Numerous countries and companies 1990s 2000s WTO, European Union, and other trade agreements Globalization Originator Dates Events/Concepts Era
Continuum from Goods to Services Source: Adapted from Earl W. Sasser, R. P. Olsen, and D. Daryl Wyckoff, Management of Service Operations (Boston: Allyn Bacon, 1978), p.11.
Operations Management and E-Business Categories of E-Commerce Business Consumer Business Consumer B2B Commerceone.com B2C Amazon.com C2B Priceline.com C2C eBay.com
An Integrated Value Chain ,[object Object],Manufacturer Supplier Customer Flow of information (customer order) Manufacturer Supplier Customer Flow of information (customer order) Flow of product (order fulfillment)
Impact of E-Business on Operations Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Benefits of E-Business Impact on Operations
Impact of E-Business on Operations Management (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Benefits of E-Business Impact on Operations
Impact of E-Business on Operations Management (cont.) ,[object Object],[object Object],[object Object],[object Object],Benefits of E-Business Impact on Operations
Impact of E-Business on Operations Management (cont.) ,[object Object],[object Object],[object Object],[object Object],Benefits of E-Business Impact on Operations
Globalization and Competitiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],World Trade Compared to World GDP Source: “Real GDP and Trade Growth of OECD Countries, 2001–03,” International Trade Statistics 2003, World Trade Organization, www.wto.org
Globalization and Competitiveness (cont.) Germany: $26.18 USA: $21.33 Taiwan: $5.41 Mexico: $2.38 China: $0.50 Hourly Wage Rates for Selected Countries Source: “International Comparisons of Hourly Compensation Costs for Production Workers in Manufacturing,” Bureau of Labor Statistics, U.S. Department of Labor, Updated September 30, 2003.
Globalization and Competitiveness (cont.) ,[object Object],[object Object]
Risks of Globalization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Competitiveness and Productivity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Competitiveness and Productivity (cont.) Measures of Productivity
Changes in Productivity for Select Countries Internet-enabled productivity - Dot com bust - 9/11 terrorist attacks Source: “International Comparisons of Manufacturing Productivity and Unit Labor Cost Trends, 2002,” Bureau of Labor Statistics, U.S. Department of Labor, September 2003. U.S. figures for 2002–2003 from “Major Sector Productivity and Costs Index,” Bureau of Labor Statistics, U.S. Department of Labor, March 2004
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Productivity Increase
Competitiveness and Productivity Breakthrough Performance More Efficient Retrench Productivity as a Function of Inputs and Outputs, 2001–2002 Source: “International Comparisons of Manufacturing Productivity and Unit Labor Cost Trends, 2002,” Bureau of Labor Statistics, U.S. Department of Labor, September 2003
Global Competitiveness Ranking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Global Competitiveness Report 2003–2004 , World Economic Forum, January 2004, www.weforum.org
Operations–Oriented Barriers to Entry ,[object Object],[object Object],[object Object],[object Object]
Primary Topics in Operations Management
Primary Topics in Operations Management (cont.)
Operations Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Operations Strategy (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Supply Chain Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Supply Chain Management (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Learning Objectives of this Course ,[object Object],[object Object],[object Object],[object Object]

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operations management

  • 1. Operations and Competitiveness Operations Management - 5 th Edition Chapter 1 Roberta Russell & Bernard W. Taylor, III
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  • 11. Historical Events in Operations Management Henry Ford 1913 Moving assembly line Henry Gantt 1912 Activity scheduling chart Frank and Lillian Gilbreth 1911 Time and motion studies Frederick W. Taylor 1911 Principles of scientific management Scientific Management Eli Whitney 1790 Interchangeable parts Adam Smith 1776 Division of labor James Watt 1769 Steam engine Industrial Revolution Originator Dates Events/Concepts Era
  • 12. Historical Events in Operations Management (cont.) Joseph Orlicky, IBM and others 1960s, 1970s Frederick Herzberg 1950s MRP, EDI, EFT, CIM Operations research groups 1950s Simulation, waiting line theory, decision theory, PERT/CPM Remington Rand 1951 Digital computer George Dantzig 1947 Linear programming Operations Research Douglas McGregor 1960s Abraham Maslow 1940s Motivation theories Elton Mayo 1930 Hawthorne studies Human Relations Originator Dates Events/Concepts Era
  • 13. Historical Events in Operations Management (cont.) Wickham Skinner, Robert Hayes 1990s Strategy and operations Michael Hammer, James Champy 1990s Business process reengineering W. Edwards Deming, Joseph Juran 1980s TQM (total quality management) Taiichi Ohno (Toyota) 1970s JIT (just-in-time) Quality Revolution Originator Dates Events/Concepts Era
  • 14. Historical Events in Operations Management (cont.) Internet Revolution Amazon, Yahoo, eBay, and others 2000s E-commerce ARPANET, Tim Berners-Lee SAP, i2 Technologies, ORACLE, PeopleSoft 1990s Internet, WWW, ERP, supply chain management Numerous countries and companies 1990s 2000s WTO, European Union, and other trade agreements Globalization Originator Dates Events/Concepts Era
  • 15. Continuum from Goods to Services Source: Adapted from Earl W. Sasser, R. P. Olsen, and D. Daryl Wyckoff, Management of Service Operations (Boston: Allyn Bacon, 1978), p.11.
  • 16. Operations Management and E-Business Categories of E-Commerce Business Consumer Business Consumer B2B Commerceone.com B2C Amazon.com C2B Priceline.com C2C eBay.com
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  • 23. Globalization and Competitiveness (cont.) Germany: $26.18 USA: $21.33 Taiwan: $5.41 Mexico: $2.38 China: $0.50 Hourly Wage Rates for Selected Countries Source: “International Comparisons of Hourly Compensation Costs for Production Workers in Manufacturing,” Bureau of Labor Statistics, U.S. Department of Labor, Updated September 30, 2003.
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  • 27. Competitiveness and Productivity (cont.) Measures of Productivity
  • 28. Changes in Productivity for Select Countries Internet-enabled productivity - Dot com bust - 9/11 terrorist attacks Source: “International Comparisons of Manufacturing Productivity and Unit Labor Cost Trends, 2002,” Bureau of Labor Statistics, U.S. Department of Labor, September 2003. U.S. figures for 2002–2003 from “Major Sector Productivity and Costs Index,” Bureau of Labor Statistics, U.S. Department of Labor, March 2004
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  • 30. Competitiveness and Productivity Breakthrough Performance More Efficient Retrench Productivity as a Function of Inputs and Outputs, 2001–2002 Source: “International Comparisons of Manufacturing Productivity and Unit Labor Cost Trends, 2002,” Bureau of Labor Statistics, U.S. Department of Labor, September 2003
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  • 33. Primary Topics in Operations Management
  • 34. Primary Topics in Operations Management (cont.)
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