Presentation on effective (and conflicted) communication in the work place. Models by Berne and input from the students from week 1 solicited from the discussion forum.

1. Supervision Internship [401591] Week Two – Professional Communication I Marcus Birkenkrahe [Birkenkrahe Aya] Bruce Spear [Beave Burkhardt] Johannes Radig [Johannes Edelmann]

3. Models: Parent-Adult-Child | Drama Triangle

4. Discussion in the Opinionator

5. Commitment round Agenda | Forum | Models | Discussion | Commitment

7. „ Effective transmission of meaning ...is hard to measure. Style is more important than substance.“ (Sebastian)

8. „ Everyone communicates differently and sees the world in a different way.“ (Lana)

10. „ It is important to propose new approaches and suggest alternatives.“ (Emil)

11. „ The standard face [people] wear in daily life is a key issue to pay attention to.“ (Elena)

13. „ I try to be...rather warm and close than cold and distant.“ (Patrick)

14. Be aware of your standard face. An open, receptive face will help you develop empathy with your peers. (Elena)

16. Be aware of your (conflicting?) goals and communicate accordingly. (Janni)

17. Don't be afraid to use the phone. (Saskia)

18. „ Just talk sincere and politely to your peers.“ (Claudia) Agenda | Forum | Models | Discussion | Commitment

19. Model: Parent-Adult-Child Parent Sympathetic Praising Critical From above Eye-level Appropriately tense Uses „I“, not „you“ Clear, determined Rebellious Sulky Placating Asking for praise Person A Person B Modified from Berne, 1964. Agenda | Forum | Models | Discussion | Commitment

21. Accuses

22. Critisizes aggressively

23. Anger easily triggered

24. Critical parent

25. School bully

27. Suppressed anger

28. Looking for rescuer

29. Unable to enjoy

31. Guilt feelings when not rescuing

32. Keeps victims dependent

33. Expects rescue to fail

34. Weak parent

35. Feels s|he must, absolutely. DRAMA TRIANGLE

38. Report on the forum (week 3) about that change and what you noticed if anything cp. with your expectations.

39. Let us know if you noticed any examples of „parent“, „child“ or „drama triangle“ behavior in your organisation. Welcome | Objectives | Tools | Introductions | Next | Discussion