The world of corporate learning is moving toward the 70+20+10% model. This suggests about 70% of learning happens on the job, 20% via feedback from colleagues and peers and 10% in formal training. SharePoint is one of the key enablers of this move, with its widespread use for blogging, wikis and document repositories. Assessments (quizzes, surveys, tests and exams) are a critical part of learning—helping diagnose what you need to learn, giving feedback on learning, measuring and reinforcing what you have learned. Assessments are also useful in SharePoint for those using it for more formal training and also to keep track of compliance with regulations within SharePoint.

1. #SPSBE
Measuring Social Learning in
SharePoint with Assessments
#SPSBE02
Bart Hendrickx

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3.  Bart Hendrickx
 Solutions Consultant
= pre-sales
 Always learning
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4. Twitter
 #spsbe
 #spsbe02
 @inthelearn

5. Introduction

6. If you have these questions,
this presentation may help
 How can I increase service levels?
 By improving learning?
 How can I fulfill compliance requirements?
 By documenting understanding?
 How can I save money?
 By adapting training?

7. Other possible questions
 What is social learning?
 What is 70+20+10?
 What are assessments?
 What is SharePoint? (ouch)

8. Special thanks
 John Kleeman, Founder and Chairman of
Questionmark
 http://blog.sharepointlearn.com/

9. Theory

10. Only ~10% of learning
Learning from your
comes from study
mentors, conversations
(reading, researching,
with peers and meetings
courses, etc.)
(if you pay attention and
ask questions)
70+20+10
Formal Learning model of
learning
Learning From Others 10%
20% Learning By
Doing
On-The-Job learning by
making mistakes, taking 70%
time for retrospectives
and learning from the
experience.
http://blog.eric.info/2011/02/the-702010-model-for-learning-and-development/

11. 70+20+10 model for learning
 SharePoint is where you
~70% from Experience
learn from others
Workplace
Search
Wikis
Blogs
~20% from Others Discussions
Social
~10% from Study
Formal

12. Assessments are a critical part of learning
 Quizzes (memory recall)
 Surveys (needs analysis)
 Tests (measure knowledge/skills)
 Exams (more formal tests)

13. http://blog.sharepointlearn.com/2011/09/29/how-to-remember-what-youve-learned-at-sharepoint-conferences-and-everywhere/
Based on: http://psych.wustl.edu/memory/Roddy%20article%20PDF

14. Measuring social learning initiatives
Did they
learn it?
Did they Are they
like it? doing it?
Results

15. Use cases

16. Employee/partner portal
 Sales channel verification
 Do you have the right sales skills to sell my product?
 Technical verification
 Do you know how to maintain or describe our products?
Typical social learning techniques
 Knowledge check quizzes e.g. every Monday morning
 Evaluation surveys
 User-generated quizzes

17. Certification support
 SharePoint useful for certification support
 Easily host practice tests and practice items
 Easily host surveys and polls
 Discussion board
 Mentoring connections
 Blogs and wikis
 Tag and rate resources to help others
 Search
http://blog.sharepointlearn.com/2011/04/30/using-sharepoint-for-certification-support/

18. Competence tests
 Use a SharePoint list to track
 Who has taken annually required training
 Who is due or has passed annually required tests
http://blog.sharepointlearn.com/2011/08/11/how-to-use-sharepoint-to-track-annual-competency-tests-part-1-lists/

19. Regulatory compliance
 Is getting someone to sign they have read a document
good enough?
 US Appeals Court 2005:
 “merely having an individual sign a form acknowledging his
responsibility to read the safety manual is insufficient to
insure that the detailed instructions contained therein have
actually been communicated”
 You want objective evidence someone understands
Complete General Const. Co. v. OSHRC, 2005 U.S. App. LEXIS 5197 (6th Cir.), March 29, 2005. Quoted in:
https://www.questionmark.com/communities/Pages/download_confirm.aspx?resource=The Role of Assessments in Mitigating Risk for Financial Services Organizations.pdf

20. Other common applications
 Community of practice
 Engage interest / validate moderators / survey practice
 Performance support
 Just in time diagnostic quizzes that direct to learning
 Report on scores
 Report scores from assessments in SharePoint
 Use SharePoint to collate results

21. From Microsoft published case study (June 2011)

22. Examples

23. BT
 Dare2Share (videos, podcasts)
 Puts case for SharePoint and informal learning
 Suggests a pilot is best way to start informal learning
http://blog.sharepointlearn.com/2011/06/16/is-there-a-business-case-for-sharepoint-in-informal-learning/

24. HP
 Used SharePoint for
sales training
 Saved $7,500 per
learner
 Won Brandon Hall
learning award
http://www.slideshare.net/QuickLessons/bhg-quick-lessons-social-media-for-learning

25. Rio Salado College
 Widespread use of
SharePoint in a large
college
 Rapid adoption
 Easy to maintain
 Empower instructors
http://blog.sharepointlearn.com/2011/11/08/sharepoint-adopted-faster-than-any-other-application-ive-ever-seen/

26. Lund University
 SharePoint good middle
ground between
building your own
system and using a
Learning Management
System
 Embedding
assessments on the
same page as learning
material
http://blog.sharepointlearn.com/2011/09/01/embed-quizzes-in-sharepoint-to-engage-your-learners-thought-leader-interview-with-peter-jochumzen/

27. Xylos
“The main reason to have the LMS
[Learning Management System] is for
reporting, I call it for “funding
purposes”. […] Did they learn
something? We don’t know – the only
way to tell is by testing the person –
using an assessment.”
Danny De Witte
http://blog.sharepointlearn.com/2012/01/24/sharepoint-useful-or-useless-for-corporate-learning/

28. Microsoft
 “YouTube” for
Enterprise
 Search Learning
Management Systems
 Take the training to
where the people are
http://blog.sharepointlearn.com/2012/03/24/how-microsoft-themselves-use-sharepoint-to-help-45000-employees-learn-better/

29. “We are starting to see the end of the
idea of the big monolithic learning
management system where you buy
one system that does everything.

30. What we’re going to see going
forward is best of breed solutions […]
and people are going to be asking –
what is the platform we can put all of
these on?”
Ray Fleming, Microsoft
http://blog.sharepointlearn.com/2011/09/08/sharepoint-best-bred-for-education/

31. How to’s

32. Approach 1
Inbuilt SharePoint
 Good for basic surveys
 Works out of the box
 No quizzes & tests
 Scoring
 Security
 Shuffling
 Feedback
 Reporting
(note on SharePoint 15
later)

33. Approach 2
Custom web parts
 Write your own
 Custom web parts
 SharePoint customizations (e.g. JavaScript)
 Cost to create
 Cost to maintain
 Functionality limits

34. Approach 3
Embed Flash apps
 Easy to do (if you have
the tool)
 Results not usually
stored
 Won’t work on
iPads/iPhones
 Possible for simple
quizzes

35. Approach 4
Embed web apps
 Embed assessment management systems
 Easy to do
http://blog.sharepointlearn.com/2011/01/24/easily-include-a-knowledge-check-assessment-on-a-sharepoint-page-with-the-page-viewer-web-part/

37. Surveys? Quizzes & Out of the Work in Deliver on
tests? box? cloud? mobiles?
Author    
Inbuilt Deliver     
SharePoint
Report ?   
Author    
Custom web
parts
Deliver     
Report    
Author ? ?  
Embed Flash Deliver ?    ?
apps
Report    
Author    
Embed web Deliver     
apps
Report    

38. How SharePoint 15 will help
 Will include more social features, helping informal
learning
 Education module expected
 Probably more for academic than corporate use
 Will encourage thinking of SharePoint as learning portal
 Likely to extend use of SharePoint for learning
 SharePoint – the learning portal you already own
http://blog.sharepointlearn.com/2012/04/22/sharepoint-15-will-allow-quizzes/

39. Closing

40. Where to learn more
 70+20+10 model
 White paper by Charles Jennings www.duntroon.com
 SharePoint and Assessments blog
 http://blog.sharepointlearn.com
 Gives technical how-tos & comments on SharePoint and assessment
 John Kleeman: @johnkleeman
 Learning and Assessment on SharePoint white paper
 www.questionmark.com/whitepapers
 Learn by doing
 Start a pilot project and learn as you go

41. Your questions
 Email: bart.hendrickx@questionmark.eu
 Twitter: @inthelearn
 Mobile: +32 475 64 15 29
 Web: http://www.questionmark.com

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