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Key Issue Forum
Ad Effectiveness and
Media Mix Modeling
Moderator:
Executive Vice President,
Online, Social and Mobile
Media Marketing, ARF
Peter Orban
HOW SET TOP BOX DATA AND DATA MINING TECHNIQUES ARE
REVOLUTIONIZING TV
Tectonic Shifts in TV Advertising
Brendan Kitts
Chief Scientist
PrecisionDemand
bkitts@precisiondemand.com
Who Knows?
• Drunk Nate Silver looking at strangers
from across his doctor's waiting room,
then worriedly scribbling in his notebook
http://www.isnatesilverawitch.com/
TV is dead
The Telegraph, 2007, "TV Is Dying Says Google Expert"
One of the founding fathers of the internet has predicted the end of traditional television....Vint Cerf,
who helped to build the internet... said...that viewers would soon be downloading most of their
favourite programmes onto their computers.
Video – Mobile
Source: Nielsen Three Screen Report 2009
http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/09/ThreeScreenReport_US_2Q09REV.pdf
Video – Internet
Source: Nielsen Three Screen Report 2009
http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/09/ThreeScreenReport_US_2Q09REV.pdf
Video – Time Shifted
Source: Nielsen Three Screen Report 2009
http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/09/ThreeScreenReport_US_2Q09REV.pdf
Video – Traditional TV
Source: Nielsen Three Screen Report 2009
http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/09/ThreeScreenReport_US_2Q09REV.pdf
Traditional TV still dominates every age group
Source: Nielsen Three Screen Report 2009
http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/09/ThreeScreenReport_US_2Q09REV.pdf
Multi-screen & Multi-channel TV programming
WHERE YOU WANT IT WHEN YOU WANT IT
The TV Landscape
FAR FROM BEING COWED BY NEW MEDIA, TV IS COLONIZING IT
Although the popularity of some programs
remains a scientific mystery....
Only two problems with TV
The most successful consumer product
penetration you’ve never heard of! ...but it gets better...STB
evolution
Set Top Box – 91% of US Households
70
75
80
85
90
95
1996 2001 2006 2011
% HHs w Set Top Box
STBs with return path - 30% of US HHs
Source: platform status report IAB, Platform Status Report: Interactive Television Advertising, AN INTERACTIVE TELEVISION
ADVERTISING OVERVIEW, http://www.iab.net/media/file/ITV_Platform_Status_Report.pdf Source: SNL Kagan VOD & ITV Investor Report 1/2009
6%
16%
23%
30%
0%
5%
10%
15%
20%
25%
30%
35%
2009 2010 2011 2012
% HHs w True2Way
% w True2way
Revolution Now Taking Place
Viewers
1000 times more viewers
Targeting
Probability of Buyer
Maximize Pr(Buyer)
Media heatmap
TARGETING DEMO
TV Targeting Algorithms
How can you target on TV?
Three Classes of Algorithm
✦Direct Buyer Targeting
✦HighDim Demographic targeting
✦Phone RPI
Buyer Targeting
P(Buyer|Program=P ^
Station=S ^ Day=D ^
Hour=H ^ Geo=G ^
Demo1=D1 ^
Demo2=D2 ^ ...
Buyer ratings
High-Dim Demographic match
HD Demo match
0
0.01
0.02
0.03
0.04
0.05
0.06
0.07
0.08
0.09
AcredCouples
ApplePieFamilies
BlueCollarBunch
CareerBuilding
CareerCenteredSingles
CartoonsandCarpools
ChildrenFirst
CityMixers
ClubsandCauses
CollegiateCrowd
CommunitySingles
CorporateClout
CountryComfort
CountrySingle
CountryWays
DowntownBoomerCouples
DynamicDuos
EarlyParents
EstablishedElite
FamilyMatters
FarmlandFamilies
FirstDigs
FirstMortgage
FullSteaming
FunandGames
HardChargers
HomeCooking
HumbleHomes
KidsandClout
KidsandRent
LeveragedLifestyles
LowRentDigs
MarriedSophisticates
MetroParents
MidAmericana
ModestWages
MortgageWoes
OntheEdge
OutwardBound
PennyPinchers
PlatinumOldies
RaisinGrandKids
RollingStones
RuralAntiques
RuralParents
RuralRovers
SavvySingles
Sedentarians
ShootingStars
SingleCityStruggle
SittingPretty
SkyboxesandSuburbans
SoccerandSUVs
SolidSingleParents
SoloandStable
SpousesandHouses
StillLandlorded
StillTruckin
SuburbanSeniors
SummitEstates
TheGreatOutdoors
TheGreatestGeneration
ThriftyElders
TimelessElders
TotsandToys
TrucksandTrailers
UrbanScramble
UrbanTenants
WorkandCauses
YoungWorkboots
Series1
0
0.01
0.02
0.03
0.04
0.05
0.06
0.07
0.08
0.09
AcredCouples
ApplePieFamilies
BlueCollarBunch
CareerBuilding
CareerCenteredSingles
CartoonsandCarpools
ChildrenFirst
CityMixers
ClubsandCauses
CollegiateCrowd
CommunitySingles
CorporateClout
CountryComfort
CountrySingle
CountryWays
DowntownBoomerCouples
DynamicDuos
EarlyParents
EstablishedElite
FamilyMatters
FarmlandFamilies
FirstDigs
FirstMortgage
FullSteaming
FunandGames
HardChargers
HomeCooking
HumbleHomes
KidsandClout
KidsandRent
LeveragedLifestyles
LowRentDigs
MarriedSophisticates
MetroParents
MidAmericana
ModestWages
MortgageWoes
OntheEdge
OutwardBound
PennyPinchers
PlatinumOldies
RaisinGrandKids
RollingStones
RuralAntiques
RuralParents
RuralRovers
SavvySingles
Sedentarians
ShootingStars
SingleCityStruggle
SittingPretty
SkyboxesandSuburbans
SoccerandSUVs
SolidSingleParents
SoloandStable
SpousesandHouses
StillLandlorded
StillTruckin
SuburbanSeniors
SummitEstates
TheGreatOutdoors
TheGreatestGeneration
ThriftyElders
TimelessElders
TotsandToys
TrucksandTrailers
UrbanScramble
UrbanTenants
WorkandCauses
YoungWorkboots
Series1
0
0.01
0.02
0.03
0.04
0.05
0.06
0.07
0.08
0.09
AcredCouples
ApplePieFamilies
BlueCollarBunch
CareerBuilding
CareerCenteredSingles
CartoonsandCarpools
ChildrenFirst
CityMixers
ClubsandCauses
CollegiateCrowd
CommunitySingles
CorporateClout
CountryComfort
CountrySingle
CountryWays
DowntownBoomerCouples
DynamicDuos
EarlyParents
EstablishedElite
FamilyMatters
FarmlandFamilies
FirstDigs
FirstMortgage
FullSteaming
FunandGames
HardChargers
HomeCooking
HumbleHomes
KidsandClout
KidsandRent
LeveragedLifestyles
LowRentDigs
MarriedSophisticates
MetroParents
MidAmericana
ModestWages
MortgageWoes
OntheEdge
OutwardBound
PennyPinchers
PlatinumOldies
RaisinGrandKids
RollingStones
RuralAntiques
RuralParents
RuralRovers
SavvySingles
Sedentarians
ShootingStars
SingleCityStruggle
SittingPretty
SkyboxesandSuburbans
SoccerandSUVs
SolidSingleParents
SoloandStable
SpousesandHouses
StillLandlorded
StillTruckin
SuburbanSeniors
SummitEstates
TheGreatOutdoors
TheGreatestGeneration
ThriftyElders
TimelessElders
TotsandToys
TrucksandTrailers
UrbanScramble
UrbanTenants
WorkandCauses
YoungWorkboots
Series1
0
0.01
0.02
0.03
0.04
0.05
0.06
0.07
0.08
0.09
AcredCouples
ApplePieFamilies
BlueCollarBunch
CareerBuilding
CareerCenteredSingles
CartoonsandCarpools
ChildrenFirst
CityMixers
ClubsandCauses
CollegiateCrowd
CommunitySingles
CorporateClout
CountryComfort
CountrySingle
CountryWays
DowntownBoomerCouples
DynamicDuos
EarlyParents
EstablishedElite
FamilyMatters
FarmlandFamilies
FirstDigs
FirstMortgage
FullSteaming
FunandGames
HardChargers
HomeCooking
HumbleHomes
KidsandClout
KidsandRent
LeveragedLifestyles
LowRentDigs
MarriedSophisticates
MetroParents
MidAmericana
ModestWages
MortgageWoes
OntheEdge
OutwardBound
PennyPinchers
PlatinumOldies
RaisinGrandKids
RollingStones
RuralAntiques
RuralParents
RuralRovers
SavvySingles
Sedentarians
ShootingStars
SingleCityStruggle
SittingPretty
SkyboxesandSuburbans
SoccerandSUVs
SolidSingleParents
SoloandStable
SpousesandHouses
StillLandlorded
StillTruckin
SuburbanSeniors
SummitEstates
TheGreatOutdoors
TheGreatestGeneration
ThriftyElders
TimelessElders
TotsandToys
TrucksandTrailers
UrbanScramble
UrbanTenants
WorkandCauses
YoungWorkboots
Series1
DRTV RPI
Phone-calls
Which is best?
10
1
10
2
10
3
10
4
10
5
10
6
0
0.2
0.4
0.6
0.8
1
1.2
1.4
1.6
1.8
2
abilitec
rpi
demo
Which is best?
Targeting Buyers
✦All are predictors of
Pr(Buyer)
10
1
10
2
10
3
10
4
10
5
10
6
0
0.2
0.4
0.6
0.8
1
1.2
1.4
1.6
1.8
2
abilitec
rpi
demo
High Dim
demographics
Phone RPI
Direct Buyer
Trained Targeting Model
Direct buy
vars (STB)
RPI (phone
vars)
HighDim vars
(STB)
Age-Gender-
like vars
Results
Targeting Landscape: RPI vs targeting score
Phoneresponsesperimpression
Pr(Buyer)
Targeting Lift
0%
20%
40%
60%
80%
100%
0% 20% 40% 60% 80% 100%
%ofBuyers
% of cases
50% lift in
top 20% of
media
Campaign C
0%
20%
40%
60%
80%
100%
0% 20% 40% 60% 80% 100%
%ofresponses
% of Impressions
0%
20%
40%
60%
80%
100%
0% 20% 40% 60% 80% 100%
%ofresponses
% of Impressions
50% lift
in top
20% of
media
40% lift
in top
20% of
media
Campaign A Campaign B
Moneyball on TV
Case Study
Leading Online Music Provider
Optimized vs Previous
CPM
$3.34
$7.39
$6.87
$0.00
$1.00
$2.00
$3.00
$4.00
$5.00
$6.00
$7.00
$8.00
PD media (3 weeks
over Christmas 2011)
Full period Christmas 2010 & Apr
2011
cpm
cpm
✦2.2x Higher CPM
t- ratio
0.300
0.198 0.196
0.000
0.050
0.100
0.150
0.200
0.250
0.300
0.350
PD media (3 weeks
over Christmas 2011)
Full period Christmas 2010 &
Apr 2011
tratio
tratio
✦1.5x Higher t-ratio
tCPM
$11.13
$37.33
$35.02
$0.00
$5.00
$10.00
$15.00
$20.00
$25.00
$30.00
$35.00
$40.00
PD media (3 weeks
over Christmas 2011)
Full period Christmas 2010 &
Apr 2011
tcpm
tcpm
✦3.3x Better tCPM
9,045
13,291
-
2,000
4,000
6,000
8,000
10,000
12,000
14,000
MediaDec 2010 PD Dec 2011
subscribers
subscribers
3,551,000
1,010,380
-
500,000
1,000,000
1,500,000
2,000,000
2,500,000
3,000,000
3,500,000
4,000,000
MediaDec 2010 PD Dec 2011
cost
cost
TV The Future Implications
AND MAJOR SHIFTS
Outdoor Vehicle (manufacturer not shown)
0%
5%
10%
15%
20%
25% TNT
HIST
ESPN
DISC
FOXNC
SPK
NGC
MIL
SPD
TVL
SYFY
VS
ESPN2
CNBC
USA
AMC
HI
MSNBC
ENN
HLN
G4
ID
GSN
BBCA
FSC
TBSC
BET
AEN
CMDY
CNN
FX
VH1
NICK
HGTV
BRVO
TLC
ENT
NAN
MTV
FOOD
OWN
OXYG
LIF
MLBN
EquinoxMedia Plan ComparisonPD Buy Past
What Will Happen as TV ads Become more Relevant?
✦Higher advertising revenue per display
✦Higher spot prices
✦Higher consumer satisfaction
✦Fewer ads
HOW SET TOP BOX DATA AND DATA MINING TECHNIQUES ARE
REVOLUTIONIZING TV
TV Ad Targeting using Set Top
Boxes
Brendan Kitts
Chief Scientist
PrecisionDemand
bkitts@precisiondemand.com

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Rethink 2013 bkitts_v3_outgoing

  • 1.
  • 2. Key Issue Forum Ad Effectiveness and Media Mix Modeling Moderator: Executive Vice President, Online, Social and Mobile Media Marketing, ARF Peter Orban
  • 3. HOW SET TOP BOX DATA AND DATA MINING TECHNIQUES ARE REVOLUTIONIZING TV Tectonic Shifts in TV Advertising Brendan Kitts Chief Scientist PrecisionDemand bkitts@precisiondemand.com
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  • 11. • Drunk Nate Silver looking at strangers from across his doctor's waiting room, then worriedly scribbling in his notebook
  • 12.
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  • 16. TV is dead The Telegraph, 2007, "TV Is Dying Says Google Expert" One of the founding fathers of the internet has predicted the end of traditional television....Vint Cerf, who helped to build the internet... said...that viewers would soon be downloading most of their favourite programmes onto their computers.
  • 17. Video – Mobile Source: Nielsen Three Screen Report 2009 http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/09/ThreeScreenReport_US_2Q09REV.pdf
  • 18. Video – Internet Source: Nielsen Three Screen Report 2009 http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/09/ThreeScreenReport_US_2Q09REV.pdf
  • 19. Video – Time Shifted Source: Nielsen Three Screen Report 2009 http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/09/ThreeScreenReport_US_2Q09REV.pdf
  • 20. Video – Traditional TV Source: Nielsen Three Screen Report 2009 http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/09/ThreeScreenReport_US_2Q09REV.pdf
  • 21. Traditional TV still dominates every age group Source: Nielsen Three Screen Report 2009 http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/09/ThreeScreenReport_US_2Q09REV.pdf
  • 22. Multi-screen & Multi-channel TV programming WHERE YOU WANT IT WHEN YOU WANT IT
  • 23. The TV Landscape FAR FROM BEING COWED BY NEW MEDIA, TV IS COLONIZING IT
  • 24. Although the popularity of some programs remains a scientific mystery....
  • 25. Only two problems with TV
  • 26. The most successful consumer product penetration you’ve never heard of! ...but it gets better...STB evolution Set Top Box – 91% of US Households 70 75 80 85 90 95 1996 2001 2006 2011 % HHs w Set Top Box
  • 27. STBs with return path - 30% of US HHs Source: platform status report IAB, Platform Status Report: Interactive Television Advertising, AN INTERACTIVE TELEVISION ADVERTISING OVERVIEW, http://www.iab.net/media/file/ITV_Platform_Status_Report.pdf Source: SNL Kagan VOD & ITV Investor Report 1/2009 6% 16% 23% 30% 0% 5% 10% 15% 20% 25% 30% 35% 2009 2010 2011 2012 % HHs w True2Way % w True2way
  • 28. Revolution Now Taking Place Viewers 1000 times more viewers Targeting Probability of Buyer
  • 32. How can you target on TV? Three Classes of Algorithm ✦Direct Buyer Targeting ✦HighDim Demographic targeting ✦Phone RPI
  • 33. Buyer Targeting P(Buyer|Program=P ^ Station=S ^ Day=D ^ Hour=H ^ Geo=G ^ Demo1=D1 ^ Demo2=D2 ^ ... Buyer ratings
  • 34. High-Dim Demographic match HD Demo match 0 0.01 0.02 0.03 0.04 0.05 0.06 0.07 0.08 0.09 AcredCouples ApplePieFamilies BlueCollarBunch CareerBuilding CareerCenteredSingles CartoonsandCarpools ChildrenFirst CityMixers ClubsandCauses CollegiateCrowd CommunitySingles CorporateClout CountryComfort CountrySingle CountryWays DowntownBoomerCouples DynamicDuos EarlyParents EstablishedElite FamilyMatters FarmlandFamilies FirstDigs FirstMortgage FullSteaming FunandGames HardChargers HomeCooking HumbleHomes KidsandClout KidsandRent LeveragedLifestyles LowRentDigs MarriedSophisticates MetroParents MidAmericana ModestWages MortgageWoes OntheEdge OutwardBound PennyPinchers PlatinumOldies RaisinGrandKids RollingStones RuralAntiques RuralParents RuralRovers SavvySingles Sedentarians ShootingStars SingleCityStruggle SittingPretty SkyboxesandSuburbans SoccerandSUVs SolidSingleParents SoloandStable SpousesandHouses StillLandlorded StillTruckin SuburbanSeniors SummitEstates TheGreatOutdoors TheGreatestGeneration ThriftyElders TimelessElders TotsandToys TrucksandTrailers UrbanScramble UrbanTenants WorkandCauses YoungWorkboots Series1 0 0.01 0.02 0.03 0.04 0.05 0.06 0.07 0.08 0.09 AcredCouples ApplePieFamilies BlueCollarBunch CareerBuilding CareerCenteredSingles CartoonsandCarpools ChildrenFirst CityMixers ClubsandCauses CollegiateCrowd CommunitySingles CorporateClout CountryComfort CountrySingle CountryWays DowntownBoomerCouples DynamicDuos EarlyParents EstablishedElite FamilyMatters FarmlandFamilies FirstDigs FirstMortgage FullSteaming FunandGames HardChargers HomeCooking HumbleHomes KidsandClout KidsandRent LeveragedLifestyles LowRentDigs MarriedSophisticates MetroParents MidAmericana ModestWages MortgageWoes OntheEdge OutwardBound PennyPinchers PlatinumOldies RaisinGrandKids RollingStones RuralAntiques RuralParents RuralRovers SavvySingles Sedentarians ShootingStars SingleCityStruggle SittingPretty SkyboxesandSuburbans SoccerandSUVs SolidSingleParents SoloandStable SpousesandHouses StillLandlorded StillTruckin SuburbanSeniors SummitEstates TheGreatOutdoors TheGreatestGeneration ThriftyElders TimelessElders TotsandToys TrucksandTrailers UrbanScramble UrbanTenants WorkandCauses YoungWorkboots Series1 0 0.01 0.02 0.03 0.04 0.05 0.06 0.07 0.08 0.09 AcredCouples ApplePieFamilies BlueCollarBunch CareerBuilding CareerCenteredSingles CartoonsandCarpools ChildrenFirst CityMixers ClubsandCauses CollegiateCrowd CommunitySingles CorporateClout CountryComfort CountrySingle CountryWays DowntownBoomerCouples DynamicDuos EarlyParents EstablishedElite FamilyMatters FarmlandFamilies FirstDigs FirstMortgage FullSteaming FunandGames HardChargers HomeCooking HumbleHomes KidsandClout KidsandRent LeveragedLifestyles LowRentDigs MarriedSophisticates MetroParents MidAmericana ModestWages MortgageWoes OntheEdge OutwardBound PennyPinchers PlatinumOldies RaisinGrandKids RollingStones RuralAntiques RuralParents RuralRovers SavvySingles Sedentarians ShootingStars SingleCityStruggle SittingPretty SkyboxesandSuburbans SoccerandSUVs SolidSingleParents SoloandStable SpousesandHouses StillLandlorded StillTruckin SuburbanSeniors SummitEstates TheGreatOutdoors TheGreatestGeneration ThriftyElders TimelessElders TotsandToys TrucksandTrailers UrbanScramble UrbanTenants WorkandCauses YoungWorkboots Series1 0 0.01 0.02 0.03 0.04 0.05 0.06 0.07 0.08 0.09 AcredCouples ApplePieFamilies BlueCollarBunch CareerBuilding CareerCenteredSingles CartoonsandCarpools ChildrenFirst CityMixers ClubsandCauses CollegiateCrowd CommunitySingles CorporateClout CountryComfort CountrySingle CountryWays DowntownBoomerCouples DynamicDuos EarlyParents EstablishedElite FamilyMatters FarmlandFamilies FirstDigs FirstMortgage FullSteaming FunandGames HardChargers HomeCooking HumbleHomes KidsandClout KidsandRent LeveragedLifestyles LowRentDigs MarriedSophisticates MetroParents MidAmericana ModestWages MortgageWoes OntheEdge OutwardBound PennyPinchers PlatinumOldies RaisinGrandKids RollingStones RuralAntiques RuralParents RuralRovers SavvySingles Sedentarians ShootingStars SingleCityStruggle SittingPretty SkyboxesandSuburbans SoccerandSUVs SolidSingleParents SoloandStable SpousesandHouses StillLandlorded StillTruckin SuburbanSeniors SummitEstates TheGreatOutdoors TheGreatestGeneration ThriftyElders TimelessElders TotsandToys TrucksandTrailers UrbanScramble UrbanTenants WorkandCauses YoungWorkboots Series1
  • 37. Which is best? Targeting Buyers ✦All are predictors of Pr(Buyer) 10 1 10 2 10 3 10 4 10 5 10 6 0 0.2 0.4 0.6 0.8 1 1.2 1.4 1.6 1.8 2 abilitec rpi demo High Dim demographics Phone RPI Direct Buyer
  • 38. Trained Targeting Model Direct buy vars (STB) RPI (phone vars) HighDim vars (STB) Age-Gender- like vars
  • 40. Targeting Landscape: RPI vs targeting score Phoneresponsesperimpression Pr(Buyer)
  • 41. Targeting Lift 0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100% %ofBuyers % of cases 50% lift in top 20% of media Campaign C 0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100% %ofresponses % of Impressions 0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100% %ofresponses % of Impressions 50% lift in top 20% of media 40% lift in top 20% of media Campaign A Campaign B
  • 46. CPM $3.34 $7.39 $6.87 $0.00 $1.00 $2.00 $3.00 $4.00 $5.00 $6.00 $7.00 $8.00 PD media (3 weeks over Christmas 2011) Full period Christmas 2010 & Apr 2011 cpm cpm ✦2.2x Higher CPM
  • 47. t- ratio 0.300 0.198 0.196 0.000 0.050 0.100 0.150 0.200 0.250 0.300 0.350 PD media (3 weeks over Christmas 2011) Full period Christmas 2010 & Apr 2011 tratio tratio ✦1.5x Higher t-ratio
  • 48. tCPM $11.13 $37.33 $35.02 $0.00 $5.00 $10.00 $15.00 $20.00 $25.00 $30.00 $35.00 $40.00 PD media (3 weeks over Christmas 2011) Full period Christmas 2010 & Apr 2011 tcpm tcpm ✦3.3x Better tCPM
  • 51.
  • 52. TV The Future Implications AND MAJOR SHIFTS
  • 53. Outdoor Vehicle (manufacturer not shown) 0% 5% 10% 15% 20% 25% TNT HIST ESPN DISC FOXNC SPK NGC MIL SPD TVL SYFY VS ESPN2 CNBC USA AMC HI MSNBC ENN HLN G4 ID GSN BBCA FSC TBSC BET AEN CMDY CNN FX VH1 NICK HGTV BRVO TLC ENT NAN MTV FOOD OWN OXYG LIF MLBN EquinoxMedia Plan ComparisonPD Buy Past
  • 54. What Will Happen as TV ads Become more Relevant? ✦Higher advertising revenue per display ✦Higher spot prices ✦Higher consumer satisfaction ✦Fewer ads
  • 55. HOW SET TOP BOX DATA AND DATA MINING TECHNIQUES ARE REVOLUTIONIZING TV TV Ad Targeting using Set Top Boxes Brendan Kitts Chief Scientist PrecisionDemand bkitts@precisiondemand.com