Jet Airways is an Indian airline headquartered in Mumbai that was founded in 1993. It operates flights to 73 destinations, including 21 international and 52 domestic routes in India. The airline aims to be the preferred domestic carrier in India by offering high quality and reliable service. However, a frequent flyer with a disability recently had a poor experience where she was forced to sign a waiver and transported in an unsafe manner without proper accommodations for her wheelchair. The airline is investigating the incident.

2. ORGANIZATION BACKGROUND
• Headquartered in Mumbai, India.
• Founded by Naresh Goyal
• First domestic fight in 1993

3. FLIGHT ROUTES
• Jet Airways has 73 flight
destinations.
• 21 international destinations
• 52 destinations in India

4. MISSION STATEMENT
“Jet Airways will be the most preferred
domestic airline in India. It will be the
automatic first choice carrier for the
travelling public and set standards, which
other competing airlines will seek to match.
Jet Airways will achieve this pre-eminent
position by offering a high quality of service
and reliable, comfortable and efficient
operations.” (Jet Airways)

5. ANJALEE AGARWAL
• Agarwal is a frequent flier
• executive director at an NGO that seeks
to raise accessibility awareness
• Agarwal has a neurological disorder
called Limb Girdle Muscular Dystrophy
which causes her to be unable to stand
or move without the assistance of a
wheelchair.

6. • Agarwal was forced to sign an indemnity
bond
• Transported in wheelchair with no arm
rests
• Transported on a luggage cart
• Threatened to be left on plane when she
refused to be lifted by four male loaders

7. In an article published February
24, 2012, Daily News and Analysis
reported that a spokesperson for Jet
Airways made this comment, “Company
headquarters is investigating the issue by
approaching concerned airports and will
revert with the findings on the matter.”

8. TWITTER

9. RECOMMENDATIONS
• Create a program like
Continental Airlines’ Project
Airport
• Go back to values in mission
statement