Get to know Bluewolf's innovative business practices. They include remote database support, IT resourcing and SaaS consulting services. Please feel free to reach out with any additional questions.
2. welcome
name
company
date
welcome
it resourcing
remote DBA
consulting
consulting
supplemental
3. about
On-Demand it resourcing On-Demand talent
Bluewolf is the premier provider of
On-Demand consulting, staffing and
remote database management
services. With thousands of successful OUr prACtiCeS
customer engagements, Bluewolf is inCOrpOrAte
fOUr mAin AreAS
helping companies of all sizes
reinvent how they deliver complex
enterprise software projects.
› founded in 2000
› locations in USA and Canada On-Demand consulting On-Demand remote DBa
about
it resourcing
remote DBA
consulting
supplemental
4. Oracle Crm
salesforce.com
SAp
Crm
on demand it reSOUrCinG
project managers
Oracle
Business Analysts
peoplesoft
technical Writing
SAp
Bluewolf provides contract, Business
erp
contract-to-hire and permanent
it employees.
“ Bluewolf is the only firm i have ever worked
with that actually understands technology and
the nuances associated with each technology.
Working with them is a HUGe timesaver.”
Business intelligence
new media
Basil Constantino, CiO Kravet fabric
interactive producers microStrategy resources
information Architects Cognos resources
flash Developers informatica
Web Development
.net, ASp.net, C#
Java
Open Source
it resourcing
remote DBA
consulting
supplemental
5. review and identify
on-demand tAlent Candidate
requirements Call top Three Candidates
recommended
Bluewolf has over 1,000,000 resumes
carefully categorized
for every technical position in BluewOlf
Survey monkey
all 50 states. staffing prOcess
“ Bluewolf addressed my Cognos need
interview Series
and quickly provided me with the right
face to face
Customer Success
resource at the right price.”
Background
Guarantee
Cathy Yang, manager-Datawarehouse
Development, Chanel, inc.
ideal
Candidate placed
it resourcing
remote DBA
consulting
supplemental
6. remOte
On-Demand DBA
remote DBA Checklist
Bluewolf Direct™ - The most trusted
Oracle and SQl Server
name in remote database monitoring
within the United States since 2000.
24x7 proactive and reactive support
“ After careful analysis, we determined that
base
er
leverage best practices across custom
partnering with a US based monitoring firm
would allow us to increase coverage and also
reduce cost within the it department. Bluewolf was
full time DBAs
the right choice for Anchor Computer.”
Doug mateyaschuk, Vp Operations,
Anchor Computer cess
regular customer visits to ensure suc
er – no tArs
personalized process for each custom
remote DBA
consulting
supplemental
7. remOte focus resources on
on-demand DBA strategic initiatives
Specific applications
Why outsource DBA services?
no longer “strategic” internal resources
at 150% capacity
“ We simply do not have enough work to keep a
full time DBA busy, yet Oracle is CritiCAl to
our 24x7, global environment”
michael farhadi, Vp Applications, Giorgio Armani
Outsource accountability
for “2am wakeup”
protect against attrition, training,
software costs and overhead
remote DBA
consulting
supplemental
8. remOte
on-demand DBA
How to get started?
Assign primary/Secondary DBA
Define Client-Side escalation process
Develop Health Check Document
establish Vpn Connection
•Checkpoint, Cisco, microsoft, nortel, others...
Onsite Audit review
Go live!
remote DBA
consulting
supplemental
9. on-demand COnSUltinG salesforce.com is the market and technology
CUStOmer relAtiOnSHip mAnAGement
leader in On-Demand business services. The
company’s Salesforce suite of On-Demand Crm
applications allows customers to manage and
share all of their sales, support, marketing and
Bluewolf is the leading provider partner information on-demand.
of On-Demand consulting services,
specializing in the deployment of Google specializes in internet search, online
prODUCtiVitY
advertising and provides a suite of On-Demand
On-Demand applications.
products including; Google applications premium
editions, Jotspot and more.
“Bluewolf’s attention to total User Adoption was
critical for our implementation. now, our users COntent mAnAGement Clickability provides web content management,
see Crm as a productivity tool, and our interactivity and navigation software.
managers feel closer to the business. That’s
a win, win!”
Xactly is the market leader in On-Demand sales
SAleS COmpenSAtiOn
Vp, Sales, Avotus Corporation
compensation management and an innovator
TM
in on-demand sales performance management.
Incent right. Sell more.
TM
Success factors provides state-of-the-art
HUmAn CApitAl mAnAGement
performance & talent management solutions that
help organizations of every size and category
realize their potential through their talent.
consulting
supplemental
10. edusoft Bank of America Corp.
element K Bar none financial
financial times / ft Knowledge
General
Heald College
Stanford University American international Group
Avon products, inc.
energy Avure technologies
on-demand COnSUltinG Amerada Hess Corporation Cendant Corporation
Bp Solar north America Corrpro Companies inc
noresco Dupont Chemical Solutions
Oilspace, inc. e i Dupont de nemours (pArent)
Customer Success by market Keyspan energy payne firm
Apparel Biotechnology Givaudan Corp.
entertainemt
lollytogs inc. Hunter Douglas, inc.
matrix technologies Corporation
Coach leatherwear Acclaim entertainment
Cepheid
Healthcare
Giorgio Armani Acme-Simpsons
Digilab, llC.
Burlington Coat factory Alloy media Acusis, llC
int’l partnership for microbicides
footlocker ASCAp Align technology, inc.
CpG
Bag Bazaar, llC On Command Corporation life Science insights (insight)
modo eyewear rBS lynk Amn Healthcare, inc.
Atkins nutritionals, inc.
Dress Barn SVm Corporate marketing marchon eyewear, inc.
pinnacle foods Corporation
David’s Bridal, inc. topps Company athenahealth, inc.
George Weston Bakeries
tribeca enterprises national medical Health Card Sys
publix Supermarket inc.
Communications Bio-rad laboratories
Hain Celestial Group, inc.
financial Services
22clicks nice-pak pDi
r.J. reynolds tobacco
metroGroup Corp ADp - national Accounts Bracco Diagnostics
Heineken USA inc.
Blue Hornet networks ADp - Small Business
The Dannon Company, inc.
Carat Brand experience Services
Unilever Bestfoods inc.
e-Centives ADp totalSource
education
edelman Worldwide American Home mortgage
Harte-Hanks, inc. mainsail partners
mcGraw Hill
iCOm info & Communications mortgageit Holdings, inc.
ninth House
intellakey mortgagetree lending Corp.
nYC Department of education
interbrand national City Bank
eChalk
consulting
supplemental
11. SUpplementAl
supplemental table of contents about Bluewolf
for more information, contact:
founded in 2000, Bluewolf is an on-demand
° Corporate Overview
Sarah Vaynerman
enterprise consulting company that specializes in
° Health Dashboard
646-336-6400
the deployment of enterprise software
° Daily tasks Sheet
sarahv@bluewolf.com
applications. Through its Customer Success
° proactive Weekly/ monthly tasks Sheet
Guarantee™, Bluewolf is reinventing the concept
° it Hiring Guide
of enterprise consulting, one that is tailor made
° Salary Guide
for the on-demand world. Bluewolf’s practices
° remote DBA Overview
incorporate three main areas: On-Demand
° remote DBA White paper
Consulting, On-Demand Software, and
° press releases
On-Demand remote Services. With offices across
north America, Bluewolf’s customers include
Bank of America, ADp, General electric, Wall Street
Journal, Staples and Ann taylor. more information
about the company can be found at www.
bluewolf.com.
supplemental
12. Categories Health Status recommendation
Database ratios
Database Buffer Cache ratio
Data Dictionary Hit ratio
Data Dictionary Cache miss ratio
health DASHBOArD library Cache parse ratio
library Cache reload ratio
library Hit ratio
recursive Call ratio
redo latch ratio /of imm_miSSeS to imm_GetS
redo latch ratio /of miSSeS to GetS
redo log Buffer Space request ratio
On-line log file Space request ratio
Shared pool reload ratio
Sort on Disk ratio
free list ratio
parse Count ratio
free Buffer Scan ratio
parse Count ratio
read to physical i/O ratio
# times for DB free Buffer requested
tablespace Usage Alert logs
Ora-600 error Check
Background process errors
trace files
User process errors
Ora-600 error Check
Backup logs
Backup Verification
rollback Segments Status
Operating System monitoring
Disk Space
memory management
network Status
CpU Utilization
supplemental
13. daily tASKS SHeet
Daily task list frequency tools
proactive monitoring monitor SGA Continuous Bluewolf Customized Applications
Check Alert logs Once Am/ Once pm Bluewolf Customized Applications
Check trace files Once Am/ Once pm Bluewolf Customized Applications
Check Backups As Scheduled Bluewolf Customized Applications
Space Utilization/Allocation Daily Bluewolf Customized Applications/DBXray
Block Corruption Detection Daily (off peak) Bluewolf Customized Applications/DBXray
Analyze Object Stats Daily (off peak) Bluewolf Customized Applications/DBXray
Document Daily turnovers Continuous salesforce.com
maintain Daily Check list (portal) Continuous Sales force Case tracking System
neXt_eXtenDS for space bound objects Daily Bluewolf Customized Applications
table Space management Once pm Bluewolf Customized Applications
System Space management Once pm Bluewolf Customized Applications
memory paging/Cache Once Am Bluewolf Customized Applications
Check Backup logs Daily Bluewolf Customized Applications
Verify Users profile roles and privileges Daily Bluewolf Customized Applications
Verify network management Agent Daily Bluewolf Customized Applications
supplemental
14. Weekly/monthly task list frequency tools
Verify naming Convention policy Once a week Bluewolf Customized Applications
Verify Storage parameter policy Once a week Bluewolf Customized Applications
Check missing primary Keys Once a week Bluewolf Customized Applications
Check Disabled primary Keys Once a week Bluewolf Customized Applications
weekly/monthly tASKS SHeet
ensure that all indexes use an index table space Once a week Bluewolf Customized Applications
Check Security policy Violation Once a week Bluewolf Customized Applications
Archive all alert logs to history folder Once a week Bluewolf Customized Applications
review common tuning points, such as cache ratio, Once a month Bluewolf Customized Applications
latch contentions and points dealing
with memory management
proactive monitoring
look for harmful growth rates. review changes in Once a month Bluewolf Customized Applications
segment growth, as compared to the previous
report, to identify segments that may be growing in
harmful way(s)
examining tuning opportunities. review common Once a month Bluewolf Customized Applications
Oracle tuning points, such as cache hit ratio, latch
contention and other points dealing with memory
management. Compare these with the past reports
to identify harmful trends and identify the impacts
of recent tuning adjustments
look for i.O contention. review database file Once a month Bluewolf Customized Applications
activity. Compare this activity to past output to
identify trends that could possibly lead to the
possible contention
review fragmentation by investigating the row Once a month Bluewolf Customized Applications
chaining and other areas of fragmentation
project performance into the future by comparing Once a month Bluewolf Customized Applications
reports on CpU, memory and network and disk
utilization from both oracle and operating system
to identify trends that could lead to the contention
for any of these resources in the near future
performance tuning and maintenance. make Once a month Bluewolf Customized Applications
adjustments as necessary to avoid contention
for system resources. These adjustments may
include the schedule downtime or requests for
additional resources
supplemental
15. founded in 2000, Bluewolf is an on-demand On-Demand remote Services Bluewolf provides
enterprise consulting company that specializes 24x7 outsourced management
in the deployment of enterprise software of applications and databases, specializing
applications. Through its Customer Success in the support of Oracle, SQl, and mission
Guaranteetm, Bluewolf is reinventing the concept critical database applications, allowing
of enterprise consulting, one that is tailor made clients to free up precious resources for
for the On-Demand world. new development initiatives.
corporate fACt SHeet
Headquartered in new York City, with offices Bluewolf Differentiator
across the United States and Canada, Bluewolf is Bluewolf is the world’s first professional
helping companies of all sizes to leverage the services, technology, and staffing company with
power of cutting edge software applications, a Success Guaranteetm. The Bluewolf Customer
about Bluewolf driving total User Adoptiontm and Guaranteed Success Guaranteetm ensures
Successtm for complex enterprise software the success of customer engagements,
web
projects. and utilizes agile deployment processes
bluewolf.com
to deliver immediate and tangible value
employees Bluewolf Services to client engagements.
175 employees
On-Demand Consulting Bluewolf provides
customers enterprise software deployment services
1000+ to companies on a time and materials and
fixed price basis, specializing in Crm, erp,
offices
Business intelligence, Web Development,
new York Worldwide Headquarters
and enterprise integration; enabling rapid
San francisco West Coast Headquarters
business process change for both simple
regional Offices Throughout USA
and complex organizations.
founders
eric Berridge, michael Kirven
On-Demand Staffing Bluewolf provides staff
management team augmentation and placement services for
Chief financial Officer Anthony Calderaro hard-to-find software developers, project
Vice president marketing Corinne Sklar managers, and business analysts, serving clients
managing Director Greg Kaplan that have immediate needs for deep expertise in
Director Delivery Services Jolene Chan specific technologies and
Director On-Demand practice Glen Stoffel software deployment processes.
Director On-Demand Generation Shane Sarty
Director of Sales tim Johnson
supplemental
16. Bluewolf Select engagements recent Bluewolf press
financial Services Bank of America, Client testimony
http://phx.corporate-ir.net/phoenixzhtml?c=105317&
Chase manhattan Bank, Citizens Bank,
p=irol newsArticle&iD=839954&highlight=bluewolf
fidelity investments, Charles Schwaab,
royal Bank of Scotland, The Hartford insurance
eWeek “SAAS Channel: more, not less” http://
Company
www.eweek.com/article2/0,1895,2064188,00.asp
corporate fACt SHeet media and entertainment CBS, nBC,
CiO insights “A new way of managing
fox interactive, turner Broadcasting,
tech projects”
The economist, Sprorts illustrated, http://www.cioinsight.com/article2/0,1540,19
Dow Jones, Xm Satellite, infoWorld, 29346,00.asp
freedom Communications
continued ZDnet “pure play SAAS implementor”
manufacturing General electric, Dupont http://blogs.zdnet.com/SAAS/?p=240
“We selected Bluewolf as our salesforce.com Corporation, Thermo electron Corporation,
partner because of their clear vision of a foundry networks, SonyCorporation, Crm Directory “Bluewolf showcases
successful Crm rollout.” Cisco Corporation On-Demand Breakthroughs”
ben taft Vp of marketing foundry networks, inc. http://www.crmdirectory.com/index.php?option=
com_content&task=view&id=389&itemid=54
Other national Hockey league, new York
“(Bluewolf) have been a trusted advisor of ours City Board of education, salesforce.com
for over two years, and we continue to turn to foundation, tata Consulting Services, Borland
their services to extend the value of our it Software, Autodesk, BeA Systems, Vail resorts
infrastructure.”
morris beyda CiO Dimension Data north America Bluewolf Key partners & recognition
platinum partner (highest level)
“We evaluated all of our options and determined salesforce.com
that the right fit for Heineken founding Developer salesforce.com
was the proven expertise of Bluewolf.” SAAS partner iBm
mike misidewicz Business Data manager Business partner Oracle
Heineken USA SAAS Distribution Committee member SiiA
bluewolf ny “Thought leaders” CeO OpenAir, morris panner
220 5th Avenue, 15th floor, nY, nY 100001 “platinum partner” salesforce.com
t: 646.336.6400 f: 646.336.6438 “pure play” ZDnet 2006
“Consulting Gurus” Consulting magazine 2006
bluewolf ca “Bluewolf showcases on-demand
100 Spear Street, #505, Sf, CA 94105 breakthroughs” Crm Directory 2006
t: 415.947.1010 f: 415.947.0421
supplemental
17. 1. make your decision swiftly 6. Use 15 minute phone screens
Why? Almost every person you interview will Why? it saves a lot of time and gives your
have multiple interviews running at the same recruiter or Hr department the ability to gather
it hiring guiDe
time. Speed matters when deciding if a important intelligence about the soft skills
candidate fits your requirements; even more so necessary for a good fit.
for certain high demand skill sets.
7. Sponsor a H1B
2. Signing bonuses are back Why? Your candidate pool can sometime
Bluewolf essential it hiring tips Why? it’s a great way to tip the scales in your increase by 500% if your company is open to
favor and show a candidate how valuable they H1B sponsorship. typically the total filing and
“Bluewolf addressed my Cognos need and are to you. legal fees are less than $5,000 per transaction
quickly provided me with the right resource and it takes less than one day to complete.
at the right price” 3. Be open to virtual offices
cathy yang manager-Datawarehouse Developement Why? The concerns of telecommuting are 8. Show the candidate how working at your
company will enable them to learn new
Channel, inc. long past. Be flexible-allowing a person to
technologies
work 1-2 days from a home office will make
Why? technology candidates are interested in
your offer more competitive.
expanding their knowledge base and want to
know that their employer will support their
4. Offer a competitive salary
career development.
Why? Salaries are rising every day, especially for
areas in highest demand such as: Oracle
9. Hire for today’s need and tomorrow’s vision
technologies, .net, C#, flash, information
Why? remember that you’re hiring for the
Architects. if you are not prepared to offer
future. new people should provide the skills you
a competitive salary, you will not land your
need in the future, not just match the job
candidate of choice.
demands you see today. Be clear about your
strategic direction for the future and then hire
5. Don’t set up more than two face
the talent to help you achieve it.
to face interviews
Why? Candidates expect a decision without
having to return for a third interview.
supplemental
18. continue into 2007. investments in several key it is important to note that with the majority of
areas, including network security, business our experience being in the new York area, our
intelligence, wireless communications and web number may appear inflated when held against
applications have and will continue the national average. Salary ranges tend to be
to drive aggressive hiring. Additionally, figures approximately 25% highter in the northeast
from the Bureau of labor Statistics indicate that and on the West Coast, while rising to
companies are creating new it jobs as fast or approximately 150% in the new York area.
it salary GUiDe
faster than they can export them over seas.
These trends clearly lead to a rise in demand for We at Bluewolf would like to thank you for your
it professionals in the United States, resulting in interest in our 2007 it Salary Guide and hope
a significant increase in that it proves to be useful for both you and your
the average salary. company.
Bluewolf findings 2007
Using our data of salary growth in the past Other Key findings
information technology professionals in the
few years, we have put together a table of ° project managers will earn an average
United States can expect starting salaries in
projected annual salary ranges for 2007. The starting salary of between $72,750 and
2007 to increase an average of 2.7%, over
Bluewolf 2007 it Salary Guide outlines our $106,250 annually; an increase of 4.1% from
2006.
predictions for the salaries of it professionals in 2006.
the areas of Administration, Application
Are you paying too much or too little to your ° Quality assurance analysts can expect
Development, Consulting and Systems
information technology staff? Whether employer base compensation between $52,250
integration, Data and Database Administration,
or employee, it is important to know what other and $74,500; a gain of 4.1%.
Quality Assurance and testing, internet and
companies are paying in total compensation for ° Application architects will see starting
e-Commerce, networking and telecommuni-
a similar position in your area. The Bluewolf salaries rise 4%, to between $80,000
cations, Security, Software Development and
2007 it Salary Guide provides guidance on how and $112,750.
technical Services including Help Desk and
your company compares in the area of
technical Support. ° Base compensation for network security
compensation.
administrators will increase 3.7%, with
Our calculations have shown that those working starting salaries of between $69,750
Given Bluewolf’s years of experience in the it
in the areas of Application Development and and $98,500.
staffing realm, we are in the perfect position to
Systems integration will enjoy the greatest ° Average starting salaries for it auditors
forecast the salary trends of the industry. As a
salary gains in 2007. Their base compensation is will rise 3.1%, to between $69,250 and
courtesy to our customers we have put together
expected to rise 4.1% and 5.9% respectively, $97,000.
a comprehensive report of projected salary
bringing Application Development salaries to
ranges for the upcoming year.
between $57,500 and $112,500 and Systems
integration salaries to between $70,1000 and
Our predicions are based on the trends we have
$134,500.
seen in the past and that we are watching
supplemental
19. position projected 2007 Annual Salary ranges
Administration
$115,000 - $200,000
Chief information Officer
$98,000 - $160,000
Chief technology Officer
$105,000 - $155,000
Vice president of information technology
$90,000 - $115,000
information-technology manager
Applications Development
$65,000 - $90,000
Systems Analyst
it salary GUiDe $80,000 - $110,000
Applications Architect
$65,000 - $90,000
Business Analyst
$55,000 - $93,000
Developer/program Analyst
$75,000 - $100,000
lead Applications Developer
Consulting and Systems integration
$90,000 - $150,000
Director
$75,000 - $130,000
project manager/Senior Consultant
continued $70,000 - $110,000
information-technology Auditor
Data/Database Administrator
$70,000 - $105,000
Database Developer
$70,000 - $115,000
Database Administration
$85,000 - $110,000
Data Architect
$80,000 - $120,000
Data modeler
$75,000 - $110,000
Data-Warehouse Analyst
$70,000 - $100,000
Business-intelligence Analyst
erp
$90,000 - $115,000
technical Analyst
$95,000 - $125,000
techno-functional Analyst
$100,000 - $130,000
funtional Anaylst
Quality Assurance and testing
$55,000 - $75,000
Quality Assurance Analyst/ tester
internet and e-Commerce
$70,000 - $100,000
Senior Web Developer
$55,000 - $75,000
Web Developer
$45,000 - $80,000
Web Designer
$65,000 - $85,000
e-Commerce Analyst
networking/telecommunications
$65,000 - $95,000
network Administrator
$70,000 - $90,000
network manager
$70,000 - $95,000
network engineer
$45,000 - $71,000
network Administrator
Software Development
$75,000 - $105,000
product manager
$75,000 - $100,000
Software engineer
$60,000 - $90,000
Software Developer
technical Services, Help Desk and technical Support
$45,000 - $65,000
Desktop-Support Analyst
$50,000 - $80,000
Systems Administrator
$45,000 - $55,000
Help Desk (top tier)
$75,000 - $100,000
interactive producer
$85,000 - $110,000
information Architect
supplemental
20. in a cost efficient manner. ° SGA tuning/monitoring
remote database administration ° Schema object maintenance
° Helps companies reduce costs while providing ° Space monitoring
predictable budgetary scheduling ° Database fragmentation
° Allows companies to refocus existing DBA staff ° Capacity management and reporting
on more strategic initiatives ° Creation and maintenance of users
° Allows mid-tier companies to avoid the costly and privileges
remote DBA
hiring of a senior, full-time, in-house DBA ° System patching
° protects companies against the problems ° Database upgrades
associated with inevitable DBA turnover ° Application diagnostics and recommendations
° enables it organizations to expand application ° real-time performance reporting
remote Database
support bandwidth without increasing ° On-site audit and documentation
Administration Support
headcount ° trend analysis
° eliminates the need for it organizations ° integrity checks
to license and maintain robust, expensive, ° event history reports
included in Bluewolf’s portfolio of services is
and often limited, database monitoring ° Start-ups/shutdowns, exports/imports
remote database administration. This program
infrastructures
effectively addresses a key issue facing
° prolongs the life of current hardware and Why Bluewolf Direct?
companies today: How do i support my extensive
software infrastructure, avoiding premature The Bluewolf is widely recognized
database infrastructure with limited budget,
and costly upgrades in the tri-state area as a premier provider of
internal bandwidth and/or internal expertise? At
° provides a forum for internal DBAs to extend enterprise application expertise. We have
Bluewolf, we offload the complexities and
their knowledge on specific database issues an established and proven methodology for
minimize the risk surrounding the continual
° insures consistency during unpredictable providing high-end administration services
maintenance of mission-critical database
reorganizations such as turnover, extended at the most aggressive cost. Bluewolf direct sets
applications. Our remote administration services
leave and downsizing the standard for remote database administration,
focus on the cost-efficient delivery of two
offering:
challenges facing it organizations today:
What is Bluewolf Direct? ° A comprehensive program that includes
constant database availability and optimal
Bluewolf Direct is the premier offering of remote monitoring, corrective and preventative
database performance.
database administration services. maintenance and development services
it is the only offering in the market today ° The only remote DBA offering in the nY area
Why remote Database Administration?
that combines the cost efficiencies of remote ° Sophisticated monitoring and reporting tools
few companies consider database administration
delivery with the risk mitigation of local support. and processes
to be a core competency. However, all companies
bluewolf direct provides (but is not limited to) ° 100 years of senior-level DBA experience
utilize databases to take orders, attract new
° flexible pricing and multiple support options
° 24x7x365 availability and
customers, market their businesses and deliver
performance monitoring ° immediate on-site deployment for code red
business automation. remote database
° monitoring and maintenance situations
administration allows companies to focus on
of backup and recovery
their core competencies while maximizing
° real-time diagnostics and corrective
utilization of cutting edge database technologies
maintenance
supplemental
21. new York
220 5th ave, 15th floor
new York, new York 10001
1-866-455-wOlf
san francisco
100 spear street, suite 420
san francisco, ca 94105
1-866-455-wOlf
www.bluewolf.com