This document discusses how ordinary experiences in life can provide opportunities for innovative design. It notes that 70% of life is ordinary and can be messy. Examples of ordinary experiences discussed include the elderly, veterans, cities, condoms, and buying a house. The document suggests taking a holistic view of problems, revisiting old problems without assumptions, expecting users to change over time, and integrating online and offline experiences. It advocates finding passion in order to develop the best ideas and provides an example of someone who revisited life after war and found new integration of work and life.
21. 1. New approach to old problems
2. Deal with change over time,
emotion, embarrassment
3. Integrate experiences online /
offline
4. Many are services, with lots of
touchpoints