SlideShare a Scribd company logo
1 of 18
Download to read offline
managing creativity:
		 Ideas that engage, inform and inspire.
“As a manager you must
figure out how to make
it happen.”
	
But we are human-centered designers too,
	 so it only makes sense to be user-centered
in how you lead teams.
Hey, “people
stuff” is not fluffKey take-aways:
• The people you
manage are users
of your system
• Those people are:
> your staff / team
> your clients
> you.
...by the way, if your life is a little messy, your management will be too.
“Leaders work within
and beyond the team
by considering the
present and future.”
	
Coach Direction-setter
Spokesperson Change-agent
Do we have
the skills we need?
Where are we going?
How will we get there?
present future
within the team
beyond the team
Do the right
people know what
we’re doing?
How will we
continue to be
successful?
Some of the day-to-day
tasks that managers may
perform:
	 _ Planning
	 _ Staffing
	 _ Organizing
	 _ Leading
	 _ Monitoring
	 _ Communicating
	
Book Recommendation:
“Getting Things Done”
by David Allen
“Separate issues on
appropriate levels, with
lists for each.”
Here’s an example of some of the
levels with which you may create
lists:
> current activities
> current projects
> areas of responsibility
> 1-2 year goals
> 3-5 year visions
> life
tip: schedule time to check these lists
Budget your time.
Spend 2 mins or less on email.
Learn to trust your schedule.
Stop worrying about anything
except what’s on it.
“Be kind, for everyone
you meet is fighting a
a great battle” -Philo of Alexandria
What might creative team members
be facing?
What information do you need to create
a team? ...turn the page and find out!
breathing, food, water, (sex), sleep
security of body, (employment)
friendship, family
self-esteem
achievement
respect
morality
acceptance
creativtiy
What information do
you need to know about
a potential addition to
your team?
	 _ workstyle
	 _ ability to meet deadlines
	 _ strengths + weaknesses
	 _ prospect for future collaboration
	 (diversity is a wonderful thing)
How can you get the
information you need?
(due dilligence)
On client expectations:
the perceptual
difference is
greater in the
mind of the
client.
time
workdone
w
hereclientthinksyou
are
How can you make the
design process more
transparent?
actual
The design process is not linear, it’s iterative and often
happens in fits and spurts. In managing a client
relationship it is helpful and kind to give your own
creative team an earlier internal deadline than that which
you give your client. (But don’t tell them!)
On Openness:
	
It is ethical and kind to acknowledge
	 team contributions when presenting
work. For example: “We are proud
to have done this for you...”
	 what are some ways you can make
	 people feel more connected?
I felt slightly
invisible today : (3 signs of a
miserable job:
> anonymity
> irrelevance
> immeasurement
as a former employee
you should go to
great degrees to
prevent these from
happening.
“..be people-oriented
rather than process-
oriented.”
	 Why? Because requirements are going
to change constantly but your team is
made up of professionals.
	 On the flip side, clients and managers
like to know that processes are being used—
	 it makes them feel all warm and fuzzy.
ask your team:
- what’s working?		
- what’s stuck?
- what’s next?
Hey John,
can you status me
on that?
Let’s time-box
this meeting.
“How you make
suggestions matters
most of all.”
“great idea!”
Celebrate what someone is coming up with.
“Can you say more?”
“I appreciate that, but..”
“Beg your clients to
be visual, really beg.”
Here are some brainstorming
rules:
> align on a goal
> build on eachothers’ thoughts
> capture every idea
> defer evaluation
> express visually and tangibly
> focus on quantity
tip: Involve administrative assistants
Clients think it’s cool and then they
become your advocates.
what do you do after the brainstorm session?
- cluster worksheets by relationship
- highlight winners
- vote (everyone gets 3 votes..e.g.)
Here are some tips for
working with a client:
Client feedback can be rough, so be sure to:
> maintain your professionalism
> accept the input with thanks
> probe underlying reasons
> acknowledge shortcomings – if necessary
offer to return with revisions. But...
> don’t overcompensate, know your limitations.
Give them what they’re
asking for, and then give
them what you think is a
better option.
Thanks. We
used your
standards.
We really like
this, could you
make it bigger?
“He/She who grabs the
marker has control”
Here are some codes of conduct
about meetings:
> if you are the facilitator, try
to synthesize what was said
at the end of the meeting
> be aware of who is standing
up or sitting down (see above)
> look for allies, ask for their
support
If a client is having a bad day or wants
to agree to disagree, remember empathy:
- listen to their problem, make yourself care
- how can your needs be part of their situation?
“Make profitability a
part of your thinking.”
What’s your day rate, by the way?
Is it enough? Too much?
Hey, did you know?
> Hiring freelancers is a great
and wonderful thing when
you have some holes to fill..
but outsourcing takes 25%
of your time too.
tip: Make friends with excel and
spreadsheets. Use a workplan
to drive your budget – and get
your Shakespeare players to their
Shakespeare parts.
“Actively practice
active listening”
On behalf of all your clients:
> “How are you feeling about
our progress so far?”
> “ Are there any developments
on your end?”
> “ Is there anything else I
can do to help you?”
“ So, what I’m hearing you say is...”
(say it. mean it. do it.)
“Feedback is needed on
a project level, and on
a career level.”
	 The internal attributes of a leader matter
as much as what you do externally.
What things can a creative
team do to encourage
growth?
fill this framework in for yourself.
From To How
determination
intellectual
flexibility
character
emotional
well-being
share this
Branding and Integrated
Marketing Communications
The Design Channel, LLC
5420 Wisconsin Avenue
Chevy Chase, MD 20815
p 301.951.9195
f 301.951.9197
www.thedesignchannel.com

More Related Content

What's hot

AIESEC: Get
AIESEC: GetAIESEC: Get
AIESEC: GetAIESEC
 
Embracing Your Inner HR Lady -- Talent Management for Startups
Embracing Your Inner HR Lady -- Talent Management for StartupsEmbracing Your Inner HR Lady -- Talent Management for Startups
Embracing Your Inner HR Lady -- Talent Management for StartupsSocial Tables
 
Navigating the Waters: Tips for the First Time Manager
Navigating the Waters:  Tips for the First Time ManagerNavigating the Waters:  Tips for the First Time Manager
Navigating the Waters: Tips for the First Time ManagerRobin Schooling
 
Winning your company over to modern product thinking
Winning your company over to modern product thinkingWinning your company over to modern product thinking
Winning your company over to modern product thinkinghopperomatic
 
13 Differences between a boss and a real leader
13 Differences between a boss and a real leader13 Differences between a boss and a real leader
13 Differences between a boss and a real leaderVartika Kashyap
 
All about Daily Huddle Meetings
All about Daily Huddle MeetingsAll about Daily Huddle Meetings
All about Daily Huddle MeetingsPavel Ku
 
Scrum, Personal Agility and Impact
Scrum, Personal Agility and ImpactScrum, Personal Agility and Impact
Scrum, Personal Agility and ImpactPeter Stevens
 
2013 NEHRA pres - Its the end of HR as we know it -final (3)
2013 NEHRA pres - Its the end of HR as we know it -final (3)2013 NEHRA pres - Its the end of HR as we know it -final (3)
2013 NEHRA pres - Its the end of HR as we know it -final (3)slachance
 
Resilient Leadership: The Power of Presence
Resilient Leadership: The Power of PresenceResilient Leadership: The Power of Presence
Resilient Leadership: The Power of PresenceNOBL Collective
 
The Role of People Management, Performance and Incentives in more effective L...
The Role of People Management, Performance and Incentives in more effective L...The Role of People Management, Performance and Incentives in more effective L...
The Role of People Management, Performance and Incentives in more effective L...Kenny Ong
 
Confessions of a scrum mom - how the heroics of a scrum mum doesn't scale
Confessions of a scrum mom - how the heroics of a scrum mum doesn't scaleConfessions of a scrum mom - how the heroics of a scrum mum doesn't scale
Confessions of a scrum mom - how the heroics of a scrum mum doesn't scaleMia Horrigan
 
Jargonless change
Jargonless changeJargonless change
Jargonless changejohn_maher
 
How (Not) to Develop a Modern Product Management Practice at Speed
How (Not) to Develop a Modern Product Management Practice at SpeedHow (Not) to Develop a Modern Product Management Practice at Speed
How (Not) to Develop a Modern Product Management Practice at SpeedVMware Tanzu
 
How to have a 1-1 meeting
How to have a 1-1 meetingHow to have a 1-1 meeting
How to have a 1-1 meetingAsana
 
Remote Teams: Good For Your Company or Productivity Nightmare
Remote Teams: Good For Your Company or Productivity NightmareRemote Teams: Good For Your Company or Productivity Nightmare
Remote Teams: Good For Your Company or Productivity NightmareDavid Hassell
 

What's hot (20)

AIESEC: Get
AIESEC: GetAIESEC: Get
AIESEC: Get
 
Embracing Your Inner HR Lady -- Talent Management for Startups
Embracing Your Inner HR Lady -- Talent Management for StartupsEmbracing Your Inner HR Lady -- Talent Management for Startups
Embracing Your Inner HR Lady -- Talent Management for Startups
 
Ways To Improve Personal Productivity
Ways To Improve Personal ProductivityWays To Improve Personal Productivity
Ways To Improve Personal Productivity
 
The no authority CAD Manager
The no authority CAD ManagerThe no authority CAD Manager
The no authority CAD Manager
 
Navigating the Waters: Tips for the First Time Manager
Navigating the Waters:  Tips for the First Time ManagerNavigating the Waters:  Tips for the First Time Manager
Navigating the Waters: Tips for the First Time Manager
 
Taking Initiative
Taking InitiativeTaking Initiative
Taking Initiative
 
Team huddles
Team huddlesTeam huddles
Team huddles
 
Winning your company over to modern product thinking
Winning your company over to modern product thinkingWinning your company over to modern product thinking
Winning your company over to modern product thinking
 
13 Differences between a boss and a real leader
13 Differences between a boss and a real leader13 Differences between a boss and a real leader
13 Differences between a boss and a real leader
 
All about Daily Huddle Meetings
All about Daily Huddle MeetingsAll about Daily Huddle Meetings
All about Daily Huddle Meetings
 
Scrum, Personal Agility and Impact
Scrum, Personal Agility and ImpactScrum, Personal Agility and Impact
Scrum, Personal Agility and Impact
 
2013 NEHRA pres - Its the end of HR as we know it -final (3)
2013 NEHRA pres - Its the end of HR as we know it -final (3)2013 NEHRA pres - Its the end of HR as we know it -final (3)
2013 NEHRA pres - Its the end of HR as we know it -final (3)
 
Resilient Leadership: The Power of Presence
Resilient Leadership: The Power of PresenceResilient Leadership: The Power of Presence
Resilient Leadership: The Power of Presence
 
The Role of People Management, Performance and Incentives in more effective L...
The Role of People Management, Performance and Incentives in more effective L...The Role of People Management, Performance and Incentives in more effective L...
The Role of People Management, Performance and Incentives in more effective L...
 
Confessions of a scrum mom - how the heroics of a scrum mum doesn't scale
Confessions of a scrum mom - how the heroics of a scrum mum doesn't scaleConfessions of a scrum mom - how the heroics of a scrum mum doesn't scale
Confessions of a scrum mom - how the heroics of a scrum mum doesn't scale
 
Jargonless change
Jargonless changeJargonless change
Jargonless change
 
How (Not) to Develop a Modern Product Management Practice at Speed
How (Not) to Develop a Modern Product Management Practice at SpeedHow (Not) to Develop a Modern Product Management Practice at Speed
How (Not) to Develop a Modern Product Management Practice at Speed
 
How to have a 1-1 meeting
How to have a 1-1 meetingHow to have a 1-1 meeting
How to have a 1-1 meeting
 
Remote Teams: Good For Your Company or Productivity Nightmare
Remote Teams: Good For Your Company or Productivity NightmareRemote Teams: Good For Your Company or Productivity Nightmare
Remote Teams: Good For Your Company or Productivity Nightmare
 
Get Up! Stand Up!
Get Up! Stand Up!Get Up! Stand Up!
Get Up! Stand Up!
 

Similar to Managing creativity notebook_manual

Point Nine Saas Summit - Scaling Teams
Point Nine Saas Summit - Scaling TeamsPoint Nine Saas Summit - Scaling Teams
Point Nine Saas Summit - Scaling TeamsMichael Wolfe
 
Lenka Bednarikova - Let the right one in...but how?
Lenka Bednarikova - Let the right one in...but how?Lenka Bednarikova - Let the right one in...but how?
Lenka Bednarikova - Let the right one in...but how?Scrum Australia Pty Ltd
 
Updating Your Management Skills
Updating Your Management SkillsUpdating Your Management Skills
Updating Your Management SkillsLenna Bonilla
 
Cycles: The simplest, proven way to build your business
Cycles: The simplest, proven way to build your businessCycles: The simplest, proven way to build your business
Cycles: The simplest, proven way to build your businessBryan Cassady
 
Workplace Motivation - Anatomy of a Good Job
Workplace Motivation - Anatomy of a Good JobWorkplace Motivation - Anatomy of a Good Job
Workplace Motivation - Anatomy of a Good JobMatthew LeVeque
 
Barry Saiff -Managing Content Development Teams: Inner Mastery for Outer Success
Barry Saiff -Managing Content Development Teams: Inner Mastery for Outer SuccessBarry Saiff -Managing Content Development Teams: Inner Mastery for Outer Success
Barry Saiff -Managing Content Development Teams: Inner Mastery for Outer SuccessLavaConConference
 
Pmi Project Leadership V2
Pmi Project Leadership V2Pmi Project Leadership V2
Pmi Project Leadership V2adevney
 
Invest in Yourself
Invest in YourselfInvest in Yourself
Invest in YourselfStephen Deas
 
Social Enterprise Challenges and Top Tips
Social Enterprise Challenges and Top TipsSocial Enterprise Challenges and Top Tips
Social Enterprise Challenges and Top TipsWavelength
 
Final cycles overview jan 2019 with toolkit
Final cycles overview jan 2019 with toolkitFinal cycles overview jan 2019 with toolkit
Final cycles overview jan 2019 with toolkitBryan Cassady
 
Improve management skill
Improve management skillImprove management skill
Improve management skillSKBAPPA
 
Facilitator's Guide to Setting Aspirations
Facilitator's Guide to Setting AspirationsFacilitator's Guide to Setting Aspirations
Facilitator's Guide to Setting AspirationsOpenView
 
How to build creative teams that flow
How to build creative teams that flowHow to build creative teams that flow
How to build creative teams that flowJohn Lanyon
 
Asset-Based Coaching: Using Strengths and Coaching Strategies to Assist Job S...
Asset-Based Coaching: Using Strengths and Coaching Strategies to Assist Job S...Asset-Based Coaching: Using Strengths and Coaching Strategies to Assist Job S...
Asset-Based Coaching: Using Strengths and Coaching Strategies to Assist Job S...Michele Martin
 
Ysp 2011 fall_forum_session_1
Ysp 2011 fall_forum_session_1Ysp 2011 fall_forum_session_1
Ysp 2011 fall_forum_session_1Mary Jezioro
 
Stacey Seronick: Your Customer's Success Begins With Your Team's Success
Stacey Seronick: Your Customer's Success Begins With Your Team's SuccessStacey Seronick: Your Customer's Success Begins With Your Team's Success
Stacey Seronick: Your Customer's Success Begins With Your Team's SuccessJack Molisani
 
Key Winning with leadership.pptx
Key Winning with leadership.pptxKey Winning with leadership.pptx
Key Winning with leadership.pptxTeguhHWidodo
 

Similar to Managing creativity notebook_manual (20)

Point Nine Saas Summit - Scaling Teams
Point Nine Saas Summit - Scaling TeamsPoint Nine Saas Summit - Scaling Teams
Point Nine Saas Summit - Scaling Teams
 
Yin And Yang Of Creative Management How Conference
Yin And Yang Of Creative Management How ConferenceYin And Yang Of Creative Management How Conference
Yin And Yang Of Creative Management How Conference
 
Lenka Bednarikova - Let the right one in...but how?
Lenka Bednarikova - Let the right one in...but how?Lenka Bednarikova - Let the right one in...but how?
Lenka Bednarikova - Let the right one in...but how?
 
Updating Your Management Skills
Updating Your Management SkillsUpdating Your Management Skills
Updating Your Management Skills
 
Cycles: The simplest, proven way to build your business
Cycles: The simplest, proven way to build your businessCycles: The simplest, proven way to build your business
Cycles: The simplest, proven way to build your business
 
Workplace Motivation - Anatomy of a Good Job
Workplace Motivation - Anatomy of a Good JobWorkplace Motivation - Anatomy of a Good Job
Workplace Motivation - Anatomy of a Good Job
 
Barry Saiff -Managing Content Development Teams: Inner Mastery for Outer Success
Barry Saiff -Managing Content Development Teams: Inner Mastery for Outer SuccessBarry Saiff -Managing Content Development Teams: Inner Mastery for Outer Success
Barry Saiff -Managing Content Development Teams: Inner Mastery for Outer Success
 
Pmi Project Leadership V2
Pmi Project Leadership V2Pmi Project Leadership V2
Pmi Project Leadership V2
 
New Thinking
New ThinkingNew Thinking
New Thinking
 
Invest in Yourself
Invest in YourselfInvest in Yourself
Invest in Yourself
 
Social Enterprise Challenges and Top Tips
Social Enterprise Challenges and Top TipsSocial Enterprise Challenges and Top Tips
Social Enterprise Challenges and Top Tips
 
Final cycles overview jan 2019 with toolkit
Final cycles overview jan 2019 with toolkitFinal cycles overview jan 2019 with toolkit
Final cycles overview jan 2019 with toolkit
 
Improve management skill
Improve management skillImprove management skill
Improve management skill
 
Facilitator's Guide to Setting Aspirations
Facilitator's Guide to Setting AspirationsFacilitator's Guide to Setting Aspirations
Facilitator's Guide to Setting Aspirations
 
How to build creative teams that flow
How to build creative teams that flowHow to build creative teams that flow
How to build creative teams that flow
 
Asset-Based Coaching: Using Strengths and Coaching Strategies to Assist Job S...
Asset-Based Coaching: Using Strengths and Coaching Strategies to Assist Job S...Asset-Based Coaching: Using Strengths and Coaching Strategies to Assist Job S...
Asset-Based Coaching: Using Strengths and Coaching Strategies to Assist Job S...
 
Ysp 2011 fall_forum_session_1
Ysp 2011 fall_forum_session_1Ysp 2011 fall_forum_session_1
Ysp 2011 fall_forum_session_1
 
You Can Change It!
You Can Change It!You Can Change It!
You Can Change It!
 
Stacey Seronick: Your Customer's Success Begins With Your Team's Success
Stacey Seronick: Your Customer's Success Begins With Your Team's SuccessStacey Seronick: Your Customer's Success Begins With Your Team's Success
Stacey Seronick: Your Customer's Success Begins With Your Team's Success
 
Key Winning with leadership.pptx
Key Winning with leadership.pptxKey Winning with leadership.pptx
Key Winning with leadership.pptx
 

Recently uploaded

The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024Alan Dix
 
Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...Ed Orozco
 
How to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPTHow to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPTThink 360 Studio
 
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Ted Drake
 
Construction Documents Checklist before Construction
Construction Documents Checklist before ConstructionConstruction Documents Checklist before Construction
Construction Documents Checklist before ConstructionResDraft
 
LRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdfLRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdfHctorFranciscoSnchez1
 
Create Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.comCreate Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.comjakyjhon00
 
Math Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOLMath Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOLkenzukiri
 
UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024mikailaoh
 
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdfBuilding+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdfsaidbilgen
 
High-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkillHigh-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkillCre8iveskill
 
Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...khushisharma298853
 
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...Amil baba
 
Cold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptxCold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptxSamKuruvilla5
 
Designing for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teamsDesigning for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teamsBlock Party
 
Mike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtMike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtTeeFusion
 
Production of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptxProduction of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptxb2kshani34
 
Embroidery design from embroidery magazine
Embroidery design from embroidery magazineEmbroidery design from embroidery magazine
Embroidery design from embroidery magazineRivanEleraki
 
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptxWCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptxHasan S
 

Recently uploaded (19)

The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024
 
Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...
 
How to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPTHow to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPT
 
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
 
Construction Documents Checklist before Construction
Construction Documents Checklist before ConstructionConstruction Documents Checklist before Construction
Construction Documents Checklist before Construction
 
LRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdfLRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdf
 
Create Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.comCreate Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.com
 
Math Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOLMath Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOL
 
UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024
 
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdfBuilding+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
 
High-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkillHigh-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkill
 
Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...
 
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
 
Cold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptxCold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptx
 
Designing for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teamsDesigning for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teams
 
Mike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtMike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy Shirt
 
Production of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptxProduction of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptx
 
Embroidery design from embroidery magazine
Embroidery design from embroidery magazineEmbroidery design from embroidery magazine
Embroidery design from embroidery magazine
 
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptxWCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
 

Managing creativity notebook_manual

  • 1. managing creativity: Ideas that engage, inform and inspire.
  • 2. “As a manager you must figure out how to make it happen.” But we are human-centered designers too, so it only makes sense to be user-centered in how you lead teams. Hey, “people stuff” is not fluffKey take-aways: • The people you manage are users of your system • Those people are: > your staff / team > your clients > you. ...by the way, if your life is a little messy, your management will be too.
  • 3. “Leaders work within and beyond the team by considering the present and future.” Coach Direction-setter Spokesperson Change-agent Do we have the skills we need? Where are we going? How will we get there? present future within the team beyond the team Do the right people know what we’re doing? How will we continue to be successful?
  • 4. Some of the day-to-day tasks that managers may perform: _ Planning _ Staffing _ Organizing _ Leading _ Monitoring _ Communicating Book Recommendation: “Getting Things Done” by David Allen
  • 5. “Separate issues on appropriate levels, with lists for each.” Here’s an example of some of the levels with which you may create lists: > current activities > current projects > areas of responsibility > 1-2 year goals > 3-5 year visions > life tip: schedule time to check these lists Budget your time. Spend 2 mins or less on email. Learn to trust your schedule. Stop worrying about anything except what’s on it.
  • 6. “Be kind, for everyone you meet is fighting a a great battle” -Philo of Alexandria What might creative team members be facing? What information do you need to create a team? ...turn the page and find out! breathing, food, water, (sex), sleep security of body, (employment) friendship, family self-esteem achievement respect morality acceptance creativtiy
  • 7. What information do you need to know about a potential addition to your team? _ workstyle _ ability to meet deadlines _ strengths + weaknesses _ prospect for future collaboration (diversity is a wonderful thing) How can you get the information you need? (due dilligence)
  • 8. On client expectations: the perceptual difference is greater in the mind of the client. time workdone w hereclientthinksyou are How can you make the design process more transparent? actual The design process is not linear, it’s iterative and often happens in fits and spurts. In managing a client relationship it is helpful and kind to give your own creative team an earlier internal deadline than that which you give your client. (But don’t tell them!)
  • 9. On Openness: It is ethical and kind to acknowledge team contributions when presenting work. For example: “We are proud to have done this for you...” what are some ways you can make people feel more connected? I felt slightly invisible today : (3 signs of a miserable job: > anonymity > irrelevance > immeasurement as a former employee you should go to great degrees to prevent these from happening.
  • 10. “..be people-oriented rather than process- oriented.” Why? Because requirements are going to change constantly but your team is made up of professionals. On the flip side, clients and managers like to know that processes are being used— it makes them feel all warm and fuzzy. ask your team: - what’s working? - what’s stuck? - what’s next? Hey John, can you status me on that? Let’s time-box this meeting.
  • 11. “How you make suggestions matters most of all.” “great idea!” Celebrate what someone is coming up with. “Can you say more?” “I appreciate that, but..”
  • 12. “Beg your clients to be visual, really beg.” Here are some brainstorming rules: > align on a goal > build on eachothers’ thoughts > capture every idea > defer evaluation > express visually and tangibly > focus on quantity tip: Involve administrative assistants Clients think it’s cool and then they become your advocates. what do you do after the brainstorm session? - cluster worksheets by relationship - highlight winners - vote (everyone gets 3 votes..e.g.)
  • 13. Here are some tips for working with a client: Client feedback can be rough, so be sure to: > maintain your professionalism > accept the input with thanks > probe underlying reasons > acknowledge shortcomings – if necessary offer to return with revisions. But... > don’t overcompensate, know your limitations. Give them what they’re asking for, and then give them what you think is a better option. Thanks. We used your standards. We really like this, could you make it bigger?
  • 14. “He/She who grabs the marker has control” Here are some codes of conduct about meetings: > if you are the facilitator, try to synthesize what was said at the end of the meeting > be aware of who is standing up or sitting down (see above) > look for allies, ask for their support If a client is having a bad day or wants to agree to disagree, remember empathy: - listen to their problem, make yourself care - how can your needs be part of their situation?
  • 15. “Make profitability a part of your thinking.” What’s your day rate, by the way? Is it enough? Too much? Hey, did you know? > Hiring freelancers is a great and wonderful thing when you have some holes to fill.. but outsourcing takes 25% of your time too. tip: Make friends with excel and spreadsheets. Use a workplan to drive your budget – and get your Shakespeare players to their Shakespeare parts.
  • 16. “Actively practice active listening” On behalf of all your clients: > “How are you feeling about our progress so far?” > “ Are there any developments on your end?” > “ Is there anything else I can do to help you?” “ So, what I’m hearing you say is...” (say it. mean it. do it.)
  • 17. “Feedback is needed on a project level, and on a career level.” The internal attributes of a leader matter as much as what you do externally. What things can a creative team do to encourage growth? fill this framework in for yourself. From To How determination intellectual flexibility character emotional well-being
  • 18. share this Branding and Integrated Marketing Communications The Design Channel, LLC 5420 Wisconsin Avenue Chevy Chase, MD 20815 p 301.951.9195 f 301.951.9197 www.thedesignchannel.com