This Draft Communications Learner’s Record was written by:
Tracy Byrne and Deirdre Power
2013
It is intended to support the learner in PLC, BTEI, VTOS and any course with a Communications Minor Award (5N0690) at Level 5 Standard in the National Framework of Qualifications.
Providers are responsible for validating programmes leading to National Certification.
Editor: Brian Comerford
2. This Communications Learner’s Record was written by:
Tracy Byrne and Deirdre Power
2013
It is intended to support the learner in PLC, BTEI, VTOS and any course
with a Communications Minor Award (5N0690) at Level 5 Standard in the
National Framework of Qualifications.
Providers are responsible for validating programmes leading to National
Certification.
Editor: Brian Comerford
National Framework of Qualifications
You Are Here
www.classroomguidance.com
2
3. VERIFICATION OF
AUTHORSHIP
I certify that this material is my original work. I declare
that no other person’s work has been used without due
acknowledgement. I have not presented this work for
examination in any other course or unit at this or any
other centre.
Signed (Student): ____________________
Date: ______________
3
4. Instructions
& Contents
You will need to complete all yellow and red
sections of this workbook.
Together with your teacher/facilitator, you will
choose which green sections to complete.
Use the checklist in the appendix to make sure you
have completed enough optional elements.
4
5. UNIT CONTENTS Page
No.
1. About Communications
Exercise 1.1 Communications’ Module 2
Exercise 1.2 Learning Objectives 3
2. Communications’ Theory
Exercise 2.1 The Communication Process 5
Exercise 2.2 Different Types of Listening 6
Exercise 2.3 Listening Behaviours and Barriers 7
Exercise 2.4 Formal and Informal Language 8
Exercise 2.5 Non-verbal Communication 9
SECTION 1: Writing
PERSONAL WRITING
3. Poetry
Exercise 3.1 Poetic Devices 11
Draft 3.2 Limerick 12
Draft 3.3 Poem 12
4. Short Story
Exercise 4.1 Structure of a Short Story 14
Exercise 4.2 Third Person Narration 15
Exercise 4.3 Short Story Plan 16
Draft 4.4 Short Story 17
5. Book / Film Review
Draft 5.1 Book Review / Film Review 21
FORMAL WRITING
6. Report
Sample 6.1 Special Report 30
Exercise 6.2 Special Report Headings 35
Exercise 6.3 Type your Special Report 36
7. Formal Letters
Exercise 7.1 Formal and Informal Letters 38
Sample 7.2 Letter of Application 39
Draft 7.3 Write a Letter of Application 40
Sample 7.4 Letter of Complaint 41
Draft 7.5 Write a Letter of Complaint 42
8. Curriculum Vitae and Application Forms
Exercise 8.1 Identify the Key Items in a C.V. 44
Draft 8.2 Create your own C.V. 45
Exercise 8.3 Fill in an Application Form 47
9. Memorandum (Memo)
Exercise 9.1 Memo Writing 49
5
6. 10. Group Meeting Documents
Exercise 10.1 Types of Meetings 52
Exercise 10.2 Meeting Participants 52
Exercise 10.3 Identify your Role and Responsibilities 54
Exercise 10.4 Notice 55
Exercise 10.5 Agenda Plan 56
Draft 10.6 Agenda 57
Sample 10.7 Minutes 58
Exercise 10.8 Minutes Plan 60
SECTION 2: Listening and Speaking
10. Group Meeting 52
11. Group Discussion
Exercise 11.1 Presenting your Point of View 63
12. Oral Presentation
Exercise 12.1 Signposting 65
Exercise 12.2 Presentation Outline 66
13. Interview
Exercise 13.1 Common Job Interview Questions 68
Exercise 13.2 Interview Preparation 69
SECTION 3: Reading
14. Comprehensions
Exercise 14.1 Word Meanings from Context 71
Exercise 14.2 Literary Comprehension 72
Exercise 14.3 Vocational Comprehension 74
SECTION 4: Information and Communication Technology (ICT)
15. ICT. Theory
Exercise 15.1 ICT Legislation 76
Exercise 15.2 Rationale for choosing Different 77
Technologies
16. ICT Skills Demonstration
Guide 16.1 Internet Navigation 80
Exercise 16.2 Search Engines 84
Guide 16.3 Setting up an Email Account 85
Guide 16.4 Sending an Email with an Attachment 89
17. ICT Essay 93
APPENDIX
1. Checklist 103
2. Collection of Work marking sheet 104
3. Skills Demonstration marking sheet 105
4. Notes 106
6
8. 1.1 About Communications Slide 4
Unit 1
What is a core module?
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
How many hours are required to be spent on direct and self-directed learning in this
module?
___________________________________________________________________
What does this programme module aim to do?
___________________________________________________________________
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___________________________________________________________________
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8
9. Slide 8
1.2 Learning Objectives
Unit 1
What are the five main learning objectives of this Communications' module?
1
2
3
4
5
9
11. 2.1 The Communication Process Slide 3
Unit 2
Outline the meanings of the following terms in your own words:
1. Sender
2. Receiver
3. Message
4. Channel
5. Noise
6. Feedback
11
12. Slide 6
2.2 Different Types of Listening
Unit 2
Read the situations below and then write down the particular type of listening that
would be employed in each case.
B. The girl C. The couple listened
concentrated on what carefully to the estate
her teacher had to say agent as he gave the
about the theme of the particulars of the
poem. property.
A. The boy smiled as D. The car salesman
he sat and listened to listened while the old
his favourite type of man explained his need
music. for a particular car
model.
A.
B.
C.
D.
12
13. Slide 7
2.3 Behaviours and Barriers
Unit 2
Place each of the following under the appropriate heading:
Noise or distractions The ability to distinguish
between important and non-
Poor concentration essential information.
Focus Poor physical or mental state
Disinterest in subject Appropriate facial expression
Prejudice Message too complex
Disinterest in speaker Eye contact
Good attention span Control of responses
Behaviours required for Barriers that prevent us
effective listening: from actively listening:
13
14. Slide 12
2.4 Formal and Informal Language
Unit 2
Read the phrases from the slide and write each of the letters into the correct section
of the grid below.
Discuss your answers with the person beside you. Do you have the same answers?
If not, list some reasons why you think your answers are different?
14
15. Slide 15
2.5 Non-Verbal Communication
Unit 2
What is non-verbal communication?
___________________________________________________________________
___________________________________________________________________
Write down examples of non-verbal communication in the space provided below
and explain each example in your own words.
15
20. Slide 5
4.1 The Structure of a Short Story
Unit 4
Outline the structure of a short story under the following headings:
Complication
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_______________________________________
_______________________________________
_______________________________________
Introduction Resolution
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
20
21. Slide 12
4.2 Third Person Narration Unit 4
Re-write this paragraph in the third person.
I paused in the doorway and glanced at the guards standing on the street next to
their cars. I instantly regretted it. One guard looked up and caught my stare. I
hurried over to my car. I needed to stash the gun, fast.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
4.3 Plan your Short Story
Use the skeleton mind map on the next page to layout the main ideas that you wish
to include in your short story.
21
23. Short Story
Write your draft short story below.
You can choose to write about any topic.
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_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
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_________________________________________________________
_________________________________________________________
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_________________________________________________________
_________________________________________________________
23
29. Slide 6
5.1 Book / Film Review
Unit 5
Write a short review of a book you have read or a film you have seen.
Follow the prompts and questions on the left hand page to write your review on the
right hand page. Your review should have paragraphs and be written in essay style.
Pay particular attention to spelling and grammar and write full sentences.
The review should give enough details about the book or the film without giving
away any essential elements such as the plot, the ending or any twists.
BOOK REVIEW FILM REVIEW
PARAGRAPH 1- INTRODUCTION PARAGRAPH 1- INTRODUCTION
What is the title of the book? What is the name of the film?
Give some details about the author. What year was it released?
These details can often be found on
the inside cover of the book. Give details about the director, the
producer and the screen play writer.
Identify the author's target audience. Include details about the book if the
film is an adaptation.
What genre/type of book is it?
Who is the intended audience?
What themes are dealt with in the
book? What type of film is it?
Examples: Examples:
Fantasy Mystery Fantasy Mystery
Comedy Biography Disaster Biography
Historical Non-fiction Detective Comedy
Science Fiction Science Fiction
What style of writing was used by the What themes are dealt with in the film?
author?
From whose point of view is the story
Who is the narrator of the story? told?
29
30. Review
Print a picture of the front
cover of the book or the
official film poster for your
review and paste it here.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
30
31. BOOK REVIEW FILM REVIEW
PARAGRAPH 2- CHARACTERS PARAGRAPH 2- CHARACTERS
Main character Main character
Describe the main character. For Describe the main character. For
example: what they look like, what example: what they look like,
their personality is like and what what their personality is like and
their purpose is in the book. what their purpose is in the film.
Give your opinion on the main Give your opinion on the main
character. character.
Describe a situation that the Describe a situation that the
character is involved in without character is involved in without
revealing details. revealing details.
Other characters Other characters
Describe one or two other Describe one or two other
important characters. important characters.
Give details about their Give details about their
relationship with the main relationship with the main
character and/or their purpose in character and/or their purpose in
the story. the story.
Say what you like or dislike about the Actors
characters you have described.
Give some basic details about
the actors who play these
characters.
What do you think of the
decisions made by the casting
director?
Which characters do you like and
which do you dislike?
31
33. BOOK REVIEW FILM REVIEW
PARAGRAPH 3- SETTING PARAGRAPH 3- SETTING
Describe the time and place of the story. Describe the time and place of the film.
Comment on the importance of the What impact does the setting have on
setting to the story? the characters?
How does the setting make the story What effect does the setting have on
exciting? the story?
What impact does the setting have on When does the action take place?
the characters?
What imagery is used and what effect
Comment on the descriptive language does it have?
used by the author. (Is the language
detailed enough for you to imagine a What effects are used and how do they
picture of the setting/characters?) enhance the film?
Examples:
Special effects
Wide/sweeping/tight shots
Action sequences
CGI
Describe the lighting used in the film.
How does the soundtrack add to the
story?
PARAGRAPH 4- THEME PARAGRAPH 4- THEME
What is the author trying to say in this What is the director trying to say in this
story? story?
What is the moral of the story? What is the moral of the story?
What is the story about? What is the story about?
Give an outline of the story without Give an outline of the story without
revealing any important details or revealing any important details or
surprise twists. surprise twists.
33
35. BOOK REVIEW FILM REVIEW
PARAGRAPH 5- PLOT PARAGRAPH 5- PLOT
Write a summary of the story. List 5 or Write a summary of the film. List 5 or 6
6 events that happened in the story in events that happened in the story in
the order in which they occurred. the order in which they occurred.
Your summary should be an Your summary should be an
overview. Don’t give too many overview. Don’t give too many
details. details.
It should only be 5-6 sentences It should only be 5-6 sentences
long. long.
This is a review, not a report, so This is a review, not a report, so
don’t give away the ending. don’t give away the ending.
Did the book follow a predictable story Did the film follow a predictable story
line or was it unexpected? (Was the line or was it unexpected? (Was the
story confusing? Was the story story confusing? Was the story
believable?) believable?)
PARAGRAPH 6- EVALUATION PARAGRAPH 6- EVALUATION
What did you think of the book? What did you think of the film?
What did you like and dislike about the What did you like and dislike about the
book? film?
What changes, if any, would you What changes, if any, would you
make? make?
Comment on the ending. (The ending Comment on the ending. (The ending
was exciting, unexpected, predictable was exciting, unexpected, predictable
etc. Don’t include this sentence if it is etc. Don’t include this sentence if it is
going to reveal too much information.) going to reveal too much information.)
How did the book affect you? How did the film affect you?
How well has the book achieved its How well has the film achieved its
goal? goal?
To whom would you recommend the To whom would you recommend the
book? film?
35
38. Slide 16
6.1 Special Report Unit 6
Read the sample report below.
Report on Parking Facilities at Murphy’s Supermarket, Ballyfoyle, Co. Wexford
1. Terms of Reference
“As requested by the management of Murphy’s Supermarket, to investigate the
adequacy of the parking facilities at the supermarket and to make any necessary
recommendations.”
2. Methods of Procedure
2.1 Over the period of one week, cars parked in the car park were counted every
hour on the hour from 9am to 5pm (the opening hours of the supermarket).
2.2 During observations of the car park at peak periods, photographs were taken of
cars incorrectly parked and/or parking outside of the car park due to lack of
available spaces.
2.2 Staff of Murphy’s Supermarket were consulted to ascertain the number of
vehicles requiring parking facilities.
2.3 A meeting was held with staff, management and local residents to discuss
issues with regard to the car parking facilities.
2.4 Customers were surveyed to ascertain their level of satisfaction with the
parking facilities available.
2.5 The area around the supermarket was mapped to identify possible ways of
increasing the parking facilities.
3. Findings
3.1 There is only one designated car park, containing 40 parking spaces in total.
3.2 There are only two parking spaces available for people or families with special
needs.
3.3 30 staff members and up to 280 customers require parking every day.
3.4 Illegal parking is causing traffic congestion in the streets around the
supermarket.
3.5 Local residents are unable to park outside their properties due to overflow
from Murphy’s Supermarket car park.
3.6 There are no facilities for bicycles so cyclists park their bicycles in car parking
spaces.
3.7 Some parking spaces are not properly utilised as just one motorcycle may be
parked in it.
38
39. 3.8 Street parking on double yellow lines is frequent as the car park is often full to
capacity.
3.9 Cars parked on double yellow lines cause traffic congestion on the streets
around the supermarket.
3.10 There is a two acre plot of unused land, adjacent to the current car park. This
belongs to a local businessman.
3.11 Map
39
40. 3.12 Photographic Evidence
3.12.1 Cars incorrectly parked reduce the number of available parking spaces.
3.12.2 Overflow from the car park during peak periods.
3.12.3 On-street parking and double parking on a street adjacent to the supermarket.
40
41. 3.13 Survey Results
3.13.1 Cars parked in Murphy’s Supermarket car park.
3.13.2 Customer satisfaction with current car parking facilities.
41
42. 4. Conclusions
4.1 The number of parking spaces available is inadequate for the number of staff
and customers who need parking. This problem is particularly prevalent at
peak times such as 3pm on weekdays and all day Saturday.
4.2 Families with special needs are often unable to find suitable parking and are
forced to park in spaces with insufficient space or in areas where there is a
threat to safety when loading and unloading their cars.
4.3 Some customers are parking on the street, taking up local residents’ parking
spaces.
4.4 Some customers are double parking or parking on a double yellow line which
causes traffic problems in the area.
4.5 Some people are parking incorrectly, even when spaces are available, thus
reducing the amount of available spaces further.
4.6 Motorcyclists are taking up car parking spaces.
4.7 Bicycles are causing an obstruction in the supermarket car park.
4.8 The vacant plot of land could be used by the supermarket to extend their
parking facilities.
5. Recommendations
5.1 The management of Murphy’s Supermarket should approach the owner of the
vacant plot of land, adjacent to the current car park, with a view to buying or
renting the land in order to extend the size of the car park.
5.2 Provide extra car parking spaces for staff and customers.
5.3 Reserve 5 parking spaces near the front entrance of the car park for families
and people with special needs.
5.4 Hire a parking attendant to; ensure people are parking correctly in designated
spaces, direct customers to available parking during peak periods and to
ensure that customers who do not have special needs are not parking in special
need designated spaces.
5.5 Owners of vehicles parked on double yellow lines should be written to by the
management of the supermarket.
5.6 Consider clamping to discourage people from parking on double yellow lines
and in places that are designated for local residents.
5.7 Provide separate parking facilities for bicycles and motorcycles.
6. Bibliography and Resources
6.1 Customer Survey
6.2 Parking Record Sheet
6.3 Ordinance Survey Map
Name: Helen Smith . Date: ___8th May 2013_______
42
43. 6.2 Special Report Headings Slide 10
Unit 6
Outline what is included under each of the following special report headings:
1. Terms of Reference
2. Methods of Procedure
3. Findings
4. Conclusions
43
44. 5. Recommendations
6. Bibliography and References
7. Signature and Date
6.3 Type your Special Report Slide 5
Unit 6
Follow the instructions from your teacher and the format of the sample provided to
create your own special report.
Your special report must be based on a topic that is linked to your vocational area.
44
46. Slide 4
7.1 Formal Letters and Informal Letters
Unit 7
Read the following and determine whether you should write a formal or an informal
letter in reply.
Your friend has invited You are the Manager or
you to her birthday party. Manageress of Sportskit, Main
Unfortunately, you have a prior Street, Bray, Co. Wicklow. You
arrangement. Write to her want to order goods from
explaining the situation. Footyheaven, Quayside, Fermoy,
Co. Cork. Write to the supplier to
place the order.
____________________________
____________________________
Write a letter to your
local county council You read a job advertisement in
complaining about the your local newspaper and you
condition of the roads in would like to apply for the
your local area. position. Write a letter to the
human relations department of
the company.
____________________________ ____________________________
List other situations where letter writing is required. State the type of letter you
would write.
Situation Formal/Informal
46
47. Slide 18
7.2 Letter of Application Unit 7
Read the sample letter of application below. Follow the format to help you write your
own letter of application on the following page.
House Name/Number,
Your Street,
Town / City,
County.
Date
Person’s Name
Position,
Company Name,
Company Address,
Re: Job Title / Vacancy
Dear (Person’s Name),
The opening paragraph should state why you are writing the letter. State where and when you
saw the position advertised and that you are applying for the position.
Your middle paragraph should stimulate interest in you, make your enthusiasm and interest
in the position very obvious and create a desire on the part of the reader to interview you for
the job. Give details of your background that will show why you should be considered, referring
to general qualifications, work experience or interests related to the position.
In your closing paragraph, refer to some part of your C.V. and say that further details will be
supplied if requested.
Yours sincerely,
__________________
Your Name Printed
47
48. 7.3 Write your own letter of application using the details given to you by your
teacher.
__________________,
__________________,
__________________.
__________________
__________________
__________________,
__________________,
__________________,
Re: _____________
Dear______________,
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________
48
49. Slide 18
7.4 Letter of Complaint Unit 7
Read the sample letter of complaint below. Follow the format to help you write your
own letter of complaint on the following page.
3 Oak Drive,
Lucan,
Co. Dublin.
6th June 2013
Mail Ordering Department,
Unisport Ltd.,
Ardnore Industrial Estate,
Hightown,
Co. Wicklow.
Ref. order number 123456
Dear Sir/Madam,
I wish to make a complaint about a tracksuit I bought last month. It is an
O’Neill’s tracksuit, order number 123456.
I washed the tracksuit according to the instructions on the label. When I took
the tracksuit out of the washing machine, it had shrunk and no longer fits me.
I have returned the tracksuit and I would like a refund. Please let me know
as soon as possible what you intend to do about this matter.
Yours faithfully,
Mary Black
Mary Black
49
50. 7.5 Write your own letter of complaint using the details given to you by your
teacher.
__________________,
__________________,
__________________.
__________________
_______________________
_______________________,
_______________________,
_______________________,
Ref. _______________
Dear ____________________ ,
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________
50
52. Slide 5
8.1 Contents of a C.V.
Unit 8
Identify the key items that should be contained in your curriculum vitae.
1.
2.
3.
4.
5.
6.
52
53. Slide 10
8.2 Create Your Own C.V.
Unit 8
Superimpose your details over the light grey print to create your own C.V.
YOUR NAME .
Personal Details
Address line 1__________________ Phone: Mobile/Landline_________
Address line 2__________________ Email: ______________________
Address line 3___________________
County________________________ Date of Birth: _________________
Objective Write your reason for writing this C.V. in the first place _ _
_________________________________________________________________
_________________________________________________________________
Education
Dates from - to - . Name of Third-level Institution
Award received -
Dates from - to - . Name of Secondary School .
SUBJECT LEVEL GRADE
53
54. Work Experience
Dates from - to - …
Job Title Name & address of company_________________________________
Duties included:
_____________________________________________________________________________
_____________________________________________________________________________
Dates from - to - .
Job Title Name & address of company_________________________________
Duties included:
_____________________________________________________________________________
_____________________________________________________________________________
List the jobs you did using words like organised, completed, coordinated, was responsible for
and other such phrases to show that you are someone with initiative and can be trusted.
Hobbies / Interests / Achievements
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Detail what you enjoy doing in your spare time, any skills acquired and how they transfer to a
work situation.
References
54
55. 1) Your Principal 2) A Boss from a past work experience
School Name Company Name
Address Address
Phone Number Phone Number
55
56. 8.3 Application Form Slide 14
Unit 8
Fill out this sample application form.
Application Form
Name: _________________________________________________________________________________________
Address: _______________________________________________________________________________________
_______________________________________________________________________________________________
Telephone No.________________________________ Email address: _____________________________________
Date of Birth: ___________________________ Position applied for:______________________________________
Names of Post Primary School/Third Level Institutions From To Award received
attended
Examination Completed (please circle) Group Cert. Inter Cert. Junior Cert.
Leaving Certificate (please state year) ___________
Subjects Studied Grade
Why do you think you are the best candidate for this job?
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
___________
56
58. 9.1 Writing Memos
Slide 9
Unit 9
You are a company director. Write a memo to all staff requesting
them to supply their car registration numbers to the security desk
by Friday.
MEMORANDUM
To: ___________________________________________
From: ___________________________________________
Date: ___________________________________________
Subject: ___________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
58
59. You are a school secretary. Write a memo informing all teachers that cups must be returned to the
staffroom every evening before 4p.m.
MEMORANDUM
To: ___________________________________________
From: ___________________________________________
Date: ___________________________________________
Subject: ___________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
You are a member of your company's social committee. Write a memo informing all other
members that money for the Christmas party must be given to a committee member by 21st
November.
MEMORANDUM
To: ___________________________________________
From: ___________________________________________
Date: ___________________________________________
Subject: ___________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
_______________________
59
________________________
61. Slide 9
10.1 Different Types of Meetings Unit 10
Outline four different types of meetings in the space provided below.
Slide 16
10.2 Participants in a Group Meeting Unit 10
Name some of the key personnel in a group meeting and give a brief explanation of
their responsibilities.
1.____________________________
1._______________________________
Responsibilities:______________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
61
63. 10.3 Roles of Responsibility within a Group Slide 19
Unit 10
Name the role that you were assigned within the group.
___________________________________________________________________
Outline some of the responsibilities that you will have during the meeting.
1.
2.
3.
4.
5.
63
64. Slide 7
10.4 Preparing a Notice Unit 10
Create a notice for a meeting, using the suggestions from Unit 10 or the details from
the group's actual business meeting.
Superimpose your details over the light grey print.
Name of Meeting
_______________________
_________________________________
Attach a photograph/
Insert an image
On:
__________________________________________
At:
__________________________________________
Venue:
__________________________________________
64
65. Slide 11
10.5 Plan the Meeting Agenda Unit 10
Note down the information you will need to create an agenda for your group meeting
as decided by the group during a class discussion.
When?
Where?
____________________
____________________
____________________
____________________
____________________
____________________
How? Opening
Who?
____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________
What? Essentials
____________________
____________________
____________________
____________________
How? Closing
____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________
65
66. 10.6 Creating the Meeting Agenda
Slide 12
Write an agenda for your group meeting using the template below. Unit 10
AGENDA
Name of Committee Meeting
-----------------------------------------------------
Location
-----------------------------------------------------
Day, Date and Time of Meeting
-----------------------------------------------------
66
67. 10.7 Sample Minutes of a Meeting Slide 24
Unit 10
Read the sample minutes provided.
Town Festival Committee Meeting
November 28th 2013
Present: Chairperson – Joe Power
Secretary – Deirdre Walsh
Treasurer – Eric O’Shea
Entertainment Committee – Neil Ryan
Food and Drink Committee – Sharon Burke
Competition Committee – Maria Kirwan
Health and Safety Committee – Rachel Geoff
Fundraising Committee – Melissa McGuinness
Publicity Committee – Helen Burke
Logistics – Nicola Whelan
Apologies: Sean Walsh
The chairperson called the meeting to order. The secretary gave out the minutes of the previous
meeting.
The secretary then gave details about the correspondence we had received.
Letter: The Town Council have given permission for the festival to take place in Jordan’s
Field.
Committee Reports:
1. Entertainment: One Direction and The Wanted will play during the festival. There will also
be a funfair for children and a DJ for teenagers.
2. Food and Drink: Byrne’s Marquees are setting up on Thursday and Doyle’s Bar will then
have a chance to set up the bar. Doyle’s Bar was chosen as the owner and staff are also
going to run the restaurant during the day and in the evening, they will supply free finger
food to people in the marquee. There will be a burger van and a popcorn stand present to
cater for children.
3. Competitions: There will be an art competition in the library and a talent show on
Saturday. On Sunday, there will be a long puck competition during the day and an adult
dancing competition in the evening. Various prizes have been donated by local
businesses.
4. Health and Safety: The various risks posed by the festival have been identified and steps
taken in relation to First Aid and fire provisions have been made.
5. Fundraising: A raffle will take place during the festival. Other sources of income include
ticket sales and sponsorship by local businesses.
67
68. 6. Logistics: Sure Signs are going to produce five large signs advertising the location of the
various festival events. The car park will have five wheelchair accessible Portaloos. The
scouts are going to provide twenty volunteers to assist with car parking.
7. Publicity: The Kilkenny People and KCLR will publicise the festival in the week leading up to
the festival. There is also a festival website and Facebook page with details of the various
events. Posters have also been ordered for display around the town.
The treasurer then gave a report:
Income
Opening Balance 2,700
Ticket Sales 1,430
Advertising 800
4,930
Expenditure
Rentals 2,000
Wages 540
Printing 1,950
4,490
Balance €440
Ticket sales are expected to raise a further 2,000 euro.
Sponsorship still has to be collected so we will have a better idea about our income and expenditure
at our next meeting.
A.O.B.
The secretary raised concerns about the number of volunteers. Sharon Burke agreed to contact the
Civil Defence in relation to finding volunteers. Joe Power also suggested that we contact the
Community Trust for further volunteers.
The Chairperson will contact members of the committee with details of the next meeting.
The meeting was then concluded.
68
69. Slide 9
10.8 Minutes of the Group Meeting
Unit 10
Record the minutes of your group meeting below.
Present:___________________________________________________________
__________________________________________________________________
Apologies:_________________________________________________________
The chairperson welcomed the group and asked the secretary to read the minutes
of the previous meeting. These minutes were proposed by ____________________
and seconded by __________________ .
Correspondence:___________________________________________________
__________________________________________________________________
The chairperson then called for the reports from the various committees.
Committee Name:____________________
Report_____________________________________________________________
__________________________________________________________________
Discussion:_________________________________________________________
Decision:___________________________________________________________
Committee Name:____________________
Report_____________________________________________________________
__________________________________________________________________
Discussion:_________________________________________________________
Decision:___________________________________________________________
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72. Slide 14
11.1 Presenting your Point of View
Unit 11
Write down some of the points that you would like to get across to the other
members of the group during the discussion.
Point 1
Point 2
Point 3
Point 4
Point 5
Point 6
Point 7
72
74. 12.1 Signposting Slide 9
Unit 12
Fill in the blanks using the most appropriate word or phrase from those below.
elaborate turn
Moving Digressing expand
on
Going digress
back
1. I would like to ________________ to something completely different now.
2. As I am short on time, I won't ________________ on that point any further.
3. ________________ for a moment, I would like to say a few words about last
year's results.
4. Let us __________________ now to our plans for the future.
5. I'd like to ________________ here if I may and thank you all for the great work
that was carried out in my absence.
6. ___________________ to what I said earlier in the presentation, the figures
just don't add up.
7. Would you like me to ________________ further on that?
8. ___________________ now to my next point.
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75. Slide 9
12.2 Presentation Outline
Unit 12
Use this page to help you plan what you are going to talk about in your
presentation.
75
77. Slide 7
13.1 Common Job Interview Questions Unit 13
How would you answer each of the following questions?
1. What is your greatest strength?
2. What is your greatest weakness?
3. Why are you leaving your job?
4. Why do you want this job?
5. Why should we hire you?
77
78. Slide 14
13.2 Interview Preparation
Unit 13
List five ways you can prepare for an interview.
1.
2.
3.
4.
5.
Slide 15
Unit 13
Explain what is meant by each of the following:
Panel ________________________________________
Interview
________________________________________
Telephone ________________________________________
Interview
________________________________________
Group ________________________________________
Interview
________________________________________
78
80. Slide 4
14.1 Word Meanings from Context
Unit 14
Using the context of each piece in bold type, determine the meaning of the
highlighted words.
1. No matter where you go, the Internet is there. Almost every portable device
has an Internet connection. Almost all cafes, shopping centres and hotels
offer free Wi-Fi. Most new televisions and many other appliances come with
Internet connections as well. The Internet is truly ubiquitous.
If something is ubiquitous, ___________________________________.
a. it is dangerous c. it costs a lot of money
b. it is everywhere d. it causes rashes
2. Speaking rudely to work colleagues was rash behaviour. You really hurt
your chances of getting promoted.
In the context of the statement above, 'rash' means:
_________________________________.
a. an itchy skin condition c. trying to hide or disguise something
b. funny d. with little thought or consideration
3. Some people are always bashing the government, just like others bashed
the previous one. Wouldn't you think that everyone could find something
positive in politics, at least once in a while?
In the piece above, 'bashing' means:
________________________________.
a. hitting hard with a heavy tool c. speaking or writing harshly about
b. wasting money d. voting for a different candidate
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86. Slide 26
15.1 Legislation relating to ICT
Unit 15
What are the main principles of the Data Protection Act?
What type of information can you access under the Freedom of Information Act?
Describe the functions of ComReg in your own words?
86
87. Slide 35
15.2 Rationale for Choosing Different Technologies
Unit 15
For each of the following situations, state what technology you would use and give
an explanation for your choice.
Situation Your choice and rationale
You are at work and you ___________________________________
need to tell your partner
that you have to work late. ___________________________________
___________________________________
You need to inform all your ___________________________________
colleagues that there is
going to be a meeting on ___________________________________
Friday.
___________________________________
You need to order ___________________________________
stationary from the supplier
but their phone line is ___________________________________
busy.
___________________________________
You are on the promotion ___________________________________
committee for a festival
and you want to inform the ___________________________________
local community about the
events that are taking ___________________________________
place.
You own a shop and you ___________________________________
want to advertise a last-
minute one-day sale for ___________________________________
your loyal customers.
___________________________________
87
89. Slide 7
16.1 Internet Navigation
Unit 16
Using an appropriate search engine, find:
1. Information on a hobby/pastime
2. Job opportunities in your vocational area
3. Instructions on how to use PowerPoint
4. Websites that contain information on a topic you will speak about in your oral
presentation
Step 1: Firstly, click on the Internet icon. There are a number of Internet
browsers available. These include:
Internet Explorer
Google Chrome
Mozilla Firefox
Step 2: When you click on one of these icons, it will open a web browser. This is
a program which will allow you to view websites on the Internet.
Here, the Google
search engine
appeared as it is the
home page.
89
90. Step 3: A search engine allows the user to search for information on the World
Wide Web. Google is probably the most popular search engine but there
are others available.
If Google isn’t the home page, you need to type the Google website
address into the toolbar of the web browser you are using as shown
below and press Enter on the keyboard.
Step 4: To find information using the Google search engine, just type some
words into the search box and then press Google Search.
Search box
90
91. Step 5: As you can see, a menu containing terms related to the search may
appear below the search box.
These are suggestions, linked to the word that was typed, which Google
thinks may help with the search. You can ignore the suggestions if you
want but you may find some of them useful.
Step 6: If you want to use one of the suggestions, simply choose it from the drop
down menu by clicking on it. If not, click on Google Search. You will be
provided with a page of results similar to that shown below.
91
92. Step 7: Click on any of the results to open a website containing information on
your search words. Some websites may be more suitable than others.
Step 8: You are required to print information from a search that you have carried
out in class to demonstrate your competent use of Internet navigation.
Place the printed information in the appendix.
92
93. Slide 9
16.2 Search Engines Unit 16
List the website addresses that you found which contained:
1. Information on a hobby/pastime
2. Job opportunities in your vocational area
3. Instructions on how to use PowerPoint
4. Information on a topic you will speak about in your oral
presentation
Website Addresses
Hobby /
Pastime
Job
Opportunities
Using
PowerPoint
Information
for the Oral
Presentation
Name three other search engines that are available and write down their website
addresses.
Search Engine Website Address
93
94. Slide 11
16.3 Setting up an Email Account Unit 16
Choose a webmail service and set up an email account.
Step 1: If you don’t have an email account, there are a number of popular
webmail services that are free to use such as:
www.gmail.com
www.hotmail.com
www.mail.yahoo.com
Log on to one of these websites as you need to set up an email
account for the Level 5 Communications’ Module.
94
95. Step 2: When you go to the website, click on the Create An Account button.
This will open up the sign-up form.
Step 3: During the sign-up process, you will be asked to supply personal
information. This process is put in place by the webmail service provider
in order to keep your account secure.
Below is a template of a sign-up form.
You should type in your information in the boxes provided.
You can use
numbers,
letters and
full stops
only.
Both capital Keep a written
letters and reminder of your
lower case email account details
letters can be like your chosen
used. username and your
password as you
will be asked to type
these each time you
want to access your
messages.
95
96. Step 4: You may also be asked to give some other information during the initial
sign-up process as shown below. Most of these fields are not required
pieces of information but it allows the user a degree of choice.
Verification is a
required element
and one of the
security features.
Type these two
pieces of text into
the box provided
in order to carry
on with the sign-
up process.
Step 5: Finally, you must tick the box to agree to the Terms of Service and the
provider’s privacy policy. If you fail to do this, you will be unable to
continue.
96
97. Step6: Once you have successfully signed up, you will receive a welcome
message like the one below.
Step 7: Now you will be able to send and receive messages via the Internet.
Email is cheaper than a phone call and it is faster than regular post,
often termed ‘snail mail’.
Step 8: Once you have created your email account, you can edit your
information through the Account Settings anytime you want by signing
in to your account and choosing this option in the menu.
However, once you have created your account, you cannot change your
date of birth.
97
98. Slide 12
16.4 Sending an Email with an Attachment
Unit 16
Send an email to your Communications’ teacher which includes a copy of your
Limerick or any personal writing piece from Unit 4.
Step 1: Sign in to your email account and select Compose Mail. Type the
teacher’s email address into the To box. Then type the subject of the
email as ‘Unit 4 – Limerick’ (or any piece of personal writing).
Step 2: This time you want to include an attachment in the email. Underneath
the Subject box, you will find the Attachment box. To add an
attachment, click on Browse.
98
99. Step 3: This brings up a new window with all the items from your desktop. Your
window might look somewhat different to the window shown below but it
will contain similar information.
Step 4: Find the location of the document you want to attach to the email,
namely the Limerick from the unit on poetry. This should be located on
your USB key so click on Computer on the left-hand side of the screen.
99
100. Step 5: From here, open the folder for your USB key and then click on the Level
5 Communications’ folder. Inside this folder, you should select your
Limerick (or any personal writing piece) and then press Open. Once this
is completed, a screen similar to the one below will appear.
You may have to
wait a few minutes
for the file to
upload, depending
on the size of the
file and the speed
of your Internet
connection.
Step 6: Finally, you should write an appropriate message to your
Communications’ teacher, explaining that there is a file attached and
then send the email.
You will receive confirmation that your message was sent by way of a
yellow pop-up box.
100