SlideShare a Scribd company logo

Enhancing Customer Experience

•Download as PPT, PDF•
•
Bridget Brandt
Bridget Brandt
Business
1 of 18
Creating Loyalty Through Experience Bridget L. Brandt, Sr. Marketing Manager http://customerexperience101.blogspot.com A favorite You Tube video: http://www.youtube.com/watch?v=WFB8jirtyRw
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Our Program
Identify Evaluate Enhance Real World Examples
[object Object],[object Object],Identify Evaluate Enhance Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World Examples
Identify Evaluate Enhance Real World Examples
[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World Examples
Identify Evaluate Enhance Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World
[object Object],[object Object],**Walker Information Group, http://www.walkerinformation.com/pics/wlr/Employee_ExecSumm_07.pdf Top Five Drivers of Loyalty Identify Evaluate Enhance Real World Enhancing Experience in the Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World Enhancing Experience in the Real World
[object Object],[object Object],[object Object],[object Object],[object Object],*The  Customer Experience IQ (CEIQ) study , conducted jointly by Vovici and CGA Identify Evaluate Enhance Real World Enhancing Experience in the Real World
[object Object],[object Object],Identify Evaluate Enhance Real World Enhancing Experience in the Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
SAGE     Bridget L. Brandt Senior Customer Marketing Manager, Nonprofit Solutions Sage Business Solutions 12301 Research Blvd. Building IV, Suite 350 Austin, TX 78759 512-454-1844 x. 6355 [email_address]

Recommended

7 Pillars Of Customer Service
7 Pillars Of Customer Service7 Pillars Of Customer Service
7 Pillars Of Customer ServiceSales Progress
 
75 Customer Service Facts, Quotes & Statistics
75 Customer Service Facts, Quotes & Statistics75 Customer Service Facts, Quotes & Statistics
75 Customer Service Facts, Quotes & StatisticsHelp Scout
 
Customer service training[1]
Customer service training[1]Customer service training[1]
Customer service training[1]loryn_aquino
 
Effective customer service training
Effective customer service training Effective customer service training
Effective customer service training Maged Elsakka
 
Customer Experience (CX)
Customer Experience (CX)Customer Experience (CX)
Customer Experience (CX)Ramadan Babers, PhD
 
The Customer Experience
The Customer ExperienceThe Customer Experience
The Customer ExperienceReema
 
Cust Svc Exceeding Exp Ppt
Cust Svc Exceeding Exp PptCust Svc Exceeding Exp Ppt
Cust Svc Exceeding Exp Pptjakeandikory
 
Training for customer service & team building
Training for customer service & team buildingTraining for customer service & team building
Training for customer service & team buildingSanjay Panchal
 

Recommended

7 Pillars Of Customer Service
7 Pillars Of Customer Service7 Pillars Of Customer Service
7 Pillars Of Customer ServiceSales Progress
 
75 Customer Service Facts, Quotes & Statistics
75 Customer Service Facts, Quotes & Statistics75 Customer Service Facts, Quotes & Statistics
75 Customer Service Facts, Quotes & StatisticsHelp Scout
 
Customer service training[1]
Customer service training[1]Customer service training[1]
Customer service training[1]loryn_aquino
 
Effective customer service training
Effective customer service training Effective customer service training
Effective customer service training Maged Elsakka
 
Customer Experience (CX)
Customer Experience (CX)Customer Experience (CX)
Customer Experience (CX)Ramadan Babers, PhD
 
The Customer Experience
The Customer ExperienceThe Customer Experience
The Customer ExperienceReema
 
Cust Svc Exceeding Exp Ppt
Cust Svc Exceeding Exp PptCust Svc Exceeding Exp Ppt
Cust Svc Exceeding Exp Pptjakeandikory
 
Training for customer service & team building
Training for customer service & team buildingTraining for customer service & team building
Training for customer service & team buildingSanjay Panchal
 
The importance of customer service
The importance of customer serviceThe importance of customer service
The importance of customer serviceRasila Abdulla
 
Customer Service 101
Customer Service 101Customer Service 101
Customer Service 101International Development Services, Inc
 
25 customer service training tips
25 customer service training tips25 customer service training tips
25 customer service training tipscustomerservicetrainingtips
 
How to use your CRM for upselling and cross-selling
How to use your CRM for upselling and cross-sellingHow to use your CRM for upselling and cross-selling
How to use your CRM for upselling and cross-sellingRedspire Ltd
 
Customer Service
Customer ServiceCustomer Service
Customer ServiceDulay Charrie
 
Customer Service
Customer ServiceCustomer Service
Customer Servicetutor2u
 
Customer service
Customer serviceCustomer service
Customer serviceAlimakki
 
Customer journey mapping
Customer journey mappingCustomer journey mapping
Customer journey mappingErik Roscam Abbing
 
Customer satisfaction
Customer satisfactionCustomer satisfaction
Customer satisfactionRabia Anam
 
CUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINTCUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINTAndrew Schwartz
 
Delivering and Improving Effective Customer Service Training by CustomerServ...
Delivering and Improving Effective Customer Service Training by CustomerServ...Delivering and Improving Effective Customer Service Training by CustomerServ...
Delivering and Improving Effective Customer Service Training by CustomerServ...Atlantic Training, LLC.
 
Building Customer Experience
Building Customer ExperienceBuilding Customer Experience
Building Customer ExperienceHarsha MV
 
Exceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in LancashireExceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in LancashireNorth & Western Lancahsire Chamber of Commerce
 
Customer Service Powerpoint3437
Customer Service Powerpoint3437Customer Service Powerpoint3437
Customer Service Powerpoint3437lili_983
 
Customer satisfaction
Customer satisfactionCustomer satisfaction
Customer satisfactionTejas Patil
 
What is Customer Experience?
What is Customer Experience?What is Customer Experience?
What is Customer Experience?ClearAction
 
Customer service refresher
Customer service refresherCustomer service refresher
Customer service refresherLynne Reed
 
Customer service the basics
Customer service the basicsCustomer service the basics
Customer service the basicsWillie Johnson
 
Delighting customer-importance-method
Delighting customer-importance-methodDelighting customer-importance-method
Delighting customer-importance-methodJitendra Sharma
 
Customer Service Training ppt
Customer Service Training pptCustomer Service Training ppt
Customer Service Training pptAditiKirtane
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementAli Zeeshan
 
Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Ransys Feedback Technologies
 

More Related Content

What's hot

The importance of customer service
The importance of customer serviceThe importance of customer service
The importance of customer serviceRasila Abdulla
 
How to use your CRM for upselling and cross-selling
How to use your CRM for upselling and cross-sellingHow to use your CRM for upselling and cross-selling
How to use your CRM for upselling and cross-sellingRedspire Ltd
 
Customer Service
Customer ServiceCustomer Service
Customer Servicetutor2u
 
Customer service
Customer serviceCustomer service
Customer serviceAlimakki
 
Customer satisfaction
Customer satisfactionCustomer satisfaction
Customer satisfactionRabia Anam
 
CUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINTCUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINTAndrew Schwartz
 
Delivering and Improving Effective Customer Service Training by CustomerServ...
Delivering and Improving Effective Customer Service Training by CustomerServ...Delivering and Improving Effective Customer Service Training by CustomerServ...
Delivering and Improving Effective Customer Service Training by CustomerServ...Atlantic Training, LLC.
 
Building Customer Experience
Building Customer ExperienceBuilding Customer Experience
Building Customer ExperienceHarsha MV
 
Customer Service Powerpoint3437
Customer Service Powerpoint3437Customer Service Powerpoint3437
Customer Service Powerpoint3437lili_983
 
Customer satisfaction
Customer satisfactionCustomer satisfaction
Customer satisfactionTejas Patil
 
What is Customer Experience?
What is Customer Experience?What is Customer Experience?
What is Customer Experience?ClearAction
 
Customer service refresher
Customer service refresherCustomer service refresher
Customer service refresherLynne Reed
 
Customer service the basics
Customer service the basicsCustomer service the basics
Customer service the basicsWillie Johnson
 
Delighting customer-importance-method
Delighting customer-importance-methodDelighting customer-importance-method
Delighting customer-importance-methodJitendra Sharma
 
Customer Service Training ppt
Customer Service Training pptCustomer Service Training ppt
Customer Service Training pptAditiKirtane
 

What's hot (20)

The importance of customer service
The importance of customer serviceThe importance of customer service
The importance of customer service
 
Customer Service 101
Customer Service 101Customer Service 101
Customer Service 101
 
25 customer service training tips
25 customer service training tips25 customer service training tips
25 customer service training tips
 
How to use your CRM for upselling and cross-selling
How to use your CRM for upselling and cross-sellingHow to use your CRM for upselling and cross-selling
How to use your CRM for upselling and cross-selling
 
Customer Service
Customer ServiceCustomer Service
Customer Service
 
Customer Service
Customer ServiceCustomer Service
Customer Service
 
Customer service
Customer serviceCustomer service
Customer service
 
Customer journey mapping
Customer journey mappingCustomer journey mapping
Customer journey mapping
 
Customer satisfaction
Customer satisfactionCustomer satisfaction
Customer satisfaction
 
CUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINTCUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINT
 
Delivering and Improving Effective Customer Service Training by CustomerServ...
Delivering and Improving Effective Customer Service Training by CustomerServ...Delivering and Improving Effective Customer Service Training by CustomerServ...
Delivering and Improving Effective Customer Service Training by CustomerServ...
 
Building Customer Experience
Building Customer ExperienceBuilding Customer Experience
Building Customer Experience
 
Exceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in LancashireExceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in Lancashire
 
Customer Service Powerpoint3437
Customer Service Powerpoint3437Customer Service Powerpoint3437
Customer Service Powerpoint3437
 
Customer satisfaction
Customer satisfactionCustomer satisfaction
Customer satisfaction
 
What is Customer Experience?
What is Customer Experience?What is Customer Experience?
What is Customer Experience?
 
Customer service refresher
Customer service refresherCustomer service refresher
Customer service refresher
 
Customer service the basics
Customer service the basicsCustomer service the basics
Customer service the basics
 
Delighting customer-importance-method
Delighting customer-importance-methodDelighting customer-importance-method
Delighting customer-importance-method
 
Customer Service Training ppt
Customer Service Training pptCustomer Service Training ppt
Customer Service Training ppt
 

Viewers also liked

Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementAli Zeeshan
 
Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Ransys Feedback Technologies
 
Beyond CRM - Collabor's Customer Engagement & Insights Software
Beyond CRM - Collabor's Customer Engagement & Insights SoftwareBeyond CRM - Collabor's Customer Engagement & Insights Software
Beyond CRM - Collabor's Customer Engagement & Insights SoftwareCollabor Inc.
 
How Customer Success is Revolutionizing Open Source Companies
How Customer Success is Revolutionizing Open Source CompaniesHow Customer Success is Revolutionizing Open Source Companies
How Customer Success is Revolutionizing Open Source CompaniesGainsight
 
Deploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) ProgramDeploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) ProgramAvtex
 
Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”G3 Communications
 
9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC Program9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC ProgramQualtrics
 
Voice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best PracticesVoice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best PracticesLaDove Associates
 
Customer service training general
Customer service training generalCustomer service training general
Customer service training generalJoyce Andrews
 
Voice of Customer Planning Guide
Voice of Customer Planning GuideVoice of Customer Planning Guide
Voice of Customer Planning GuideKampyle
 
Voice of the Customer: The Customer POV
Voice of the Customer: The Customer POVVoice of the Customer: The Customer POV
Voice of the Customer: The Customer POVDelvinia
 
Building Customer Satisfaction, Value, and Retention
Building Customer Satisfaction, Value, and RetentionBuilding Customer Satisfaction, Value, and Retention
Building Customer Satisfaction, Value, and RetentionSumit Pradhan
 
Voice of the Customer (VOC) Research
Voice of the Customer (VOC) ResearchVoice of the Customer (VOC) Research
Voice of the Customer (VOC) ResearchQuestionPro
 
Building an Effective Voice of the Customer Program
Building an Effective Voice of the Customer ProgramBuilding an Effective Voice of the Customer Program
Building an Effective Voice of the Customer ProgramUserZoom
 
20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience Quotes20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience QuotesNeosperience
 
Transforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysTransforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysMcKinsey on Marketing & Sales
 
Social Media Secrets
Social Media SecretsSocial Media Secrets
Social Media SecretsGuy Kawasaki
 
Customer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than YouCustomer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than YouChris Hexton
 
Digital Darwinism and the Dawn of Generation C
Digital Darwinism and the Dawn of Generation CDigital Darwinism and the Dawn of Generation C
Digital Darwinism and the Dawn of Generation CBrian Solis
 

Viewers also liked (20)

Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience Management
 
Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...
 
Beyond CRM - Collabor's Customer Engagement & Insights Software
Beyond CRM - Collabor's Customer Engagement & Insights SoftwareBeyond CRM - Collabor's Customer Engagement & Insights Software
Beyond CRM - Collabor's Customer Engagement & Insights Software
 
How Customer Success is Revolutionizing Open Source Companies
How Customer Success is Revolutionizing Open Source CompaniesHow Customer Success is Revolutionizing Open Source Companies
How Customer Success is Revolutionizing Open Source Companies
 
Deploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) ProgramDeploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) Program
 
Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”
 
9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC Program9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC Program
 
Voice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best PracticesVoice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best Practices
 
Customer service training general
Customer service training generalCustomer service training general
Customer service training general
 
Voice of Customer Planning Guide
Voice of Customer Planning GuideVoice of Customer Planning Guide
Voice of Customer Planning Guide
 
Voice of the Customer: The Customer POV
Voice of the Customer: The Customer POVVoice of the Customer: The Customer POV
Voice of the Customer: The Customer POV
 
Define phase- Voice of Customer
Define phase- Voice of CustomerDefine phase- Voice of Customer
Define phase- Voice of Customer
 
Building Customer Satisfaction, Value, and Retention
Building Customer Satisfaction, Value, and RetentionBuilding Customer Satisfaction, Value, and Retention
Building Customer Satisfaction, Value, and Retention
 
Voice of the Customer (VOC) Research
Voice of the Customer (VOC) ResearchVoice of the Customer (VOC) Research
Voice of the Customer (VOC) Research
 
Building an Effective Voice of the Customer Program
Building an Effective Voice of the Customer ProgramBuilding an Effective Voice of the Customer Program
Building an Effective Voice of the Customer Program
 
20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience Quotes20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience Quotes
 
Transforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysTransforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to Journeys
 
Social Media Secrets
Social Media SecretsSocial Media Secrets
Social Media Secrets
 
Customer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than YouCustomer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than You
 
Digital Darwinism and the Dawn of Generation C
Digital Darwinism and the Dawn of Generation CDigital Darwinism and the Dawn of Generation C
Digital Darwinism and the Dawn of Generation C
 

Similar to Enhancing Customer Experience

2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"Bridget Brandt
 
Bridge Conference, Enhancing Customer Experience
Bridge Conference, Enhancing Customer ExperienceBridge Conference, Enhancing Customer Experience
Bridge Conference, Enhancing Customer ExperienceBridget Brandt
 
How to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
How to Focus your Digital Marketing Strategy - by Keith Boswell from PerceptintHow to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
How to Focus your Digital Marketing Strategy - by Keith Boswell from PerceptintKeith Boswell
 
Personal and Business Branding using Social Media
Personal and Business Branding using Social MediaPersonal and Business Branding using Social Media
Personal and Business Branding using Social MediaPatsy Stewart
 
Singapore Management University Marketing Bootcamp
Singapore Management University Marketing BootcampSingapore Management University Marketing Bootcamp
Singapore Management University Marketing BootcampJustin Lee
 
Marketing Your Radon Business
Marketing Your Radon BusinessMarketing Your Radon Business
Marketing Your Radon BusinessSara Martin
 
Growth Hacking: A Crash Course
Growth Hacking: A Crash CourseGrowth Hacking: A Crash Course
Growth Hacking: A Crash CourseDavid Fallarme
 
Oh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
Oh God, Not Another Survey: Building Extraordinary Teams and Improving ProcessesOh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
Oh God, Not Another Survey: Building Extraordinary Teams and Improving ProcessesBrian Pichman
 
EIA2016Nice - Brian Kress. Getting your users hooked
EIA2016Nice - Brian Kress. Getting your users hookedEIA2016Nice - Brian Kress. Getting your users hooked
EIA2016Nice - Brian Kress. Getting your users hookedEuropean Innovation Academy
 
Brand Activation PowerPoint Presentation Slides
Brand Activation PowerPoint Presentation SlidesBrand Activation PowerPoint Presentation Slides
Brand Activation PowerPoint Presentation SlidesSlideTeam
 
Everything you ever wanted to know about marketing...but were afraid to ask! ...
Everything you ever wanted to know about marketing...but were afraid to ask! ...Everything you ever wanted to know about marketing...but were afraid to ask! ...
Everything you ever wanted to know about marketing...but were afraid to ask! ...Business Link South West - Events
 
Small Business Online Advanced Workshop
Small Business Online Advanced WorkshopSmall Business Online Advanced Workshop
Small Business Online Advanced WorkshopNicky Jurd
 
Career Management From A Fire Hose
Career Management From A Fire HoseCareer Management From A Fire Hose
Career Management From A Fire HoseBob Norton
 
How to Get the Word Out - York Biz Expo
How to Get the Word Out - York Biz ExpoHow to Get the Word Out - York Biz Expo
How to Get the Word Out - York Biz ExpoMarla Schuchman
 
John Corcoran Foundation - Digital Marketing Campaign
John Corcoran Foundation - Digital Marketing CampaignJohn Corcoran Foundation - Digital Marketing Campaign
John Corcoran Foundation - Digital Marketing Campaignannhang90
 
7 steps to increase your business profits
7 steps to increase your business profits7 steps to increase your business profits
7 steps to increase your business profitsXavier Hurtado
 
Unlocking the content dungeon
Unlocking the content dungeonUnlocking the content dungeon
Unlocking the content dungeonEarnest
 
Revitilize Your Business With Social Media
Revitilize Your Business With Social MediaRevitilize Your Business With Social Media
Revitilize Your Business With Social Medianathanhenry
 

Similar to Enhancing Customer Experience (20)

2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
 
Bridge Conference, Enhancing Customer Experience
Bridge Conference, Enhancing Customer ExperienceBridge Conference, Enhancing Customer Experience
Bridge Conference, Enhancing Customer Experience
 
How to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
How to Focus your Digital Marketing Strategy - by Keith Boswell from PerceptintHow to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
How to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
 
Personal and Business Branding using Social Media
Personal and Business Branding using Social MediaPersonal and Business Branding using Social Media
Personal and Business Branding using Social Media
 
Singapore Management University Marketing Bootcamp
Singapore Management University Marketing BootcampSingapore Management University Marketing Bootcamp
Singapore Management University Marketing Bootcamp
 
Marketing Your Radon Business
Marketing Your Radon BusinessMarketing Your Radon Business
Marketing Your Radon Business
 
Growth Hacking: A Crash Course
Growth Hacking: A Crash CourseGrowth Hacking: A Crash Course
Growth Hacking: A Crash Course
 
Oh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
Oh God, Not Another Survey: Building Extraordinary Teams and Improving ProcessesOh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
Oh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
 
EIA2016Nice - Brian Kress. Getting your users hooked
EIA2016Nice - Brian Kress. Getting your users hookedEIA2016Nice - Brian Kress. Getting your users hooked
EIA2016Nice - Brian Kress. Getting your users hooked
 
Brand Activation PowerPoint Presentation Slides
Brand Activation PowerPoint Presentation SlidesBrand Activation PowerPoint Presentation Slides
Brand Activation PowerPoint Presentation Slides
 
Everything you ever wanted to know about marketing...but were afraid to ask! ...
Everything you ever wanted to know about marketing...but were afraid to ask! ...Everything you ever wanted to know about marketing...but were afraid to ask! ...
Everything you ever wanted to know about marketing...but were afraid to ask! ...
 
Small Business Online Advanced Workshop
Small Business Online Advanced WorkshopSmall Business Online Advanced Workshop
Small Business Online Advanced Workshop
 
Value Proposition framework - clutchplayadvisors.com
Value Proposition framework - clutchplayadvisors.comValue Proposition framework - clutchplayadvisors.com
Value Proposition framework - clutchplayadvisors.com
 
Career Management From A Fire Hose
Career Management From A Fire HoseCareer Management From A Fire Hose
Career Management From A Fire Hose
 
How to Get the Word Out - York Biz Expo
How to Get the Word Out - York Biz ExpoHow to Get the Word Out - York Biz Expo
How to Get the Word Out - York Biz Expo
 
John Corcoran Foundation - Digital Marketing Campaign
John Corcoran Foundation - Digital Marketing CampaignJohn Corcoran Foundation - Digital Marketing Campaign
John Corcoran Foundation - Digital Marketing Campaign
 
7 steps to increase your business profits
7 steps to increase your business profits7 steps to increase your business profits
7 steps to increase your business profits
 
Unlocking the content dungeon
Unlocking the content dungeonUnlocking the content dungeon
Unlocking the content dungeon
 
Revitilize Your Business With Social Media
Revitilize Your Business With Social MediaRevitilize Your Business With Social Media
Revitilize Your Business With Social Media
 
The Better Business Model
The Better Business ModelThe Better Business Model
The Better Business Model
 

More from Bridget Brandt

Year End Fundraising Tips & Ideas
Year End Fundraising Tips & IdeasYear End Fundraising Tips & Ideas
Year End Fundraising Tips & IdeasBridget Brandt
 
Donor Experience 101 Marketing For Nonprofits
Donor Experience 101 Marketing For NonprofitsDonor Experience 101 Marketing For Nonprofits
Donor Experience 101 Marketing For NonprofitsBridget Brandt
 
Keeping GREAT Volunteers
Keeping GREAT VolunteersKeeping GREAT Volunteers
Keeping GREAT VolunteersBridget Brandt
 
Nonprofit Story Telling 101
Nonprofit Story Telling 101Nonprofit Story Telling 101
Nonprofit Story Telling 101Bridget Brandt
 
Measure and Market: Basic Nonprofit Action & Analysis
Measure and Market: Basic Nonprofit Action & AnalysisMeasure and Market: Basic Nonprofit Action & Analysis
Measure and Market: Basic Nonprofit Action & AnalysisBridget Brandt
 
Top Ten Marketing Tactics for Nonprofit Marketers
Top Ten Marketing Tactics for Nonprofit MarketersTop Ten Marketing Tactics for Nonprofit Marketers
Top Ten Marketing Tactics for Nonprofit MarketersBridget Brandt
 
Top Tactics in Loyalty for Converse, TX
Top Tactics in Loyalty for Converse, TXTop Tactics in Loyalty for Converse, TX
Top Tactics in Loyalty for Converse, TXBridget Brandt
 
Building a Better Brand
Building a Better BrandBuilding a Better Brand
Building a Better BrandBridget Brandt
 
Nonprofit Social Media Training-101
Nonprofit Social Media Training-101Nonprofit Social Media Training-101
Nonprofit Social Media Training-101Bridget Brandt
 
Getting Started:Social Media for Nonprofits
Getting Started:Social Media for NonprofitsGetting Started:Social Media for Nonprofits
Getting Started:Social Media for NonprofitsBridget Brandt
 
Raise funds more successfully than apple sells ipads
Raise funds more successfully than apple sells ipadsRaise funds more successfully than apple sells ipads
Raise funds more successfully than apple sells ipadsBridget Brandt
 
JCC Exclusive: Engaging donors in an online age
JCC Exclusive: Engaging donors in an online ageJCC Exclusive: Engaging donors in an online age
JCC Exclusive: Engaging donors in an online ageBridget Brandt
 
Engaging Donors in an Online Age-2011
Engaging Donors in an Online Age-2011Engaging Donors in an Online Age-2011
Engaging Donors in an Online Age-2011Bridget Brandt
 
Engaging Donors in an Online Age for the JCC's of North America Professional ...
Engaging Donors in an Online Age for the JCC's of North America Professional ...Engaging Donors in an Online Age for the JCC's of North America Professional ...
Engaging Donors in an Online Age for the JCC's of North America Professional ...Bridget Brandt
 

More from Bridget Brandt (16)

Event Fundraising 101
Event Fundraising 101Event Fundraising 101
Event Fundraising 101
 
Year End Fundraising Tips & Ideas
Year End Fundraising Tips & IdeasYear End Fundraising Tips & Ideas
Year End Fundraising Tips & Ideas
 
Donor Experience 101 Marketing For Nonprofits
Donor Experience 101 Marketing For NonprofitsDonor Experience 101 Marketing For Nonprofits
Donor Experience 101 Marketing For Nonprofits
 
Keeping GREAT Volunteers
Keeping GREAT VolunteersKeeping GREAT Volunteers
Keeping GREAT Volunteers
 
Nonprofit Story Telling 101
Nonprofit Story Telling 101Nonprofit Story Telling 101
Nonprofit Story Telling 101
 
Measure and Market: Basic Nonprofit Action & Analysis
Measure and Market: Basic Nonprofit Action & AnalysisMeasure and Market: Basic Nonprofit Action & Analysis
Measure and Market: Basic Nonprofit Action & Analysis
 
Top Ten Marketing Tactics for Nonprofit Marketers
Top Ten Marketing Tactics for Nonprofit MarketersTop Ten Marketing Tactics for Nonprofit Marketers
Top Ten Marketing Tactics for Nonprofit Marketers
 
Top Tactics in Loyalty for Converse, TX
Top Tactics in Loyalty for Converse, TXTop Tactics in Loyalty for Converse, TX
Top Tactics in Loyalty for Converse, TX
 
Year-End Fundraising
Year-End Fundraising Year-End Fundraising
Year-End Fundraising
 
Building a Better Brand
Building a Better BrandBuilding a Better Brand
Building a Better Brand
 
Nonprofit Social Media Training-101
Nonprofit Social Media Training-101Nonprofit Social Media Training-101
Nonprofit Social Media Training-101
 
Getting Started:Social Media for Nonprofits
Getting Started:Social Media for NonprofitsGetting Started:Social Media for Nonprofits
Getting Started:Social Media for Nonprofits
 
Raise funds more successfully than apple sells ipads
Raise funds more successfully than apple sells ipadsRaise funds more successfully than apple sells ipads
Raise funds more successfully than apple sells ipads
 
JCC Exclusive: Engaging donors in an online age
JCC Exclusive: Engaging donors in an online ageJCC Exclusive: Engaging donors in an online age
JCC Exclusive: Engaging donors in an online age
 
Engaging Donors in an Online Age-2011
Engaging Donors in an Online Age-2011Engaging Donors in an Online Age-2011
Engaging Donors in an Online Age-2011
 
Engaging Donors in an Online Age for the JCC's of North America Professional ...
Engaging Donors in an Online Age for the JCC's of North America Professional ...Engaging Donors in an Online Age for the JCC's of North America Professional ...
Engaging Donors in an Online Age for the JCC's of North America Professional ...
 

Recently uploaded

0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 DelhiCall Girls in Delhi
 
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetDenis Gagné
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxWorkforce Group
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...Aggregage
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxpriyanshujha201
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒anilsa9823
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...Any kyc Account
 
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...Suhani Kapoor
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Centuryrwgiffor
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...anilsa9823
 

Recently uploaded (20)

0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
 
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
 
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 

Enhancing Customer Experience

  • 1. Creating Loyalty Through Experience Bridget L. Brandt, Sr. Marketing Manager http://customerexperience101.blogspot.com A favorite You Tube video: http://www.youtube.com/watch?v=WFB8jirtyRw
  • 2.
  • 3.
  • 4. Identify Evaluate Enhance Real World Examples
  • 5.
  • 6.
  • 7. Identify Evaluate Enhance Real World Examples
  • 8.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. SAGE     Bridget L. Brandt Senior Customer Marketing Manager, Nonprofit Solutions Sage Business Solutions 12301 Research Blvd. Building IV, Suite 350 Austin, TX 78759 512-454-1844 x. 6355 [email_address]