2. 10 Years
• The McIntyre Group • Law Dawgs Inc
• The Bowdoin Group • Abel Placement Consultants Inc.
• Preferred Resource Group • Pro Source Inc. / Lab Pros
• The Resource Connection, Inc. • Smyyth LLC
• The Revolution Group • Alliance Technologies
• Leaders Professional Recruiting • Berean Group
• 24 Seven Inc • Kennison & Associates
• R.A.D. Employment Services, Inc. • GreenAtom LLC
• ETS Irvine Technology Corp. • Licari & Vitanza
• Footbridge Staffing • PRISM Group
• E-Span Solutions • Advantage Tech
• Edge Technology Services Inc • Intelligent Management Solutions Inc.
43. Why Does Business Intelligence Matter?
“Staffing firms are in many respects information processing intermediaries.”
Staffing Industry Analysts March, 2012
25 in totalAbout half in attendance: McIntyre, Resource Connection, 24 Seven, RAD Employment, ETS, Footbridge, Edge Technology Svcs, Pro Source /Lab Pros, Bowdoin, Advantage Tech, Intelligent Mgmt Solutions
New Services, Training and Support offerings. Some free (webinars, learning guides)Candidate Experience = portals, online application
Added 1,000 TB of capacity: that’s equal to 200 million 8 track tapes. Stacked up, that’s 2500 miles which is about the distance between Boston and LA > 99.95% availability throughout moveSearch technology re-architecture
Enough about Bullhorn, let’s talk about you... Queue“Under pressure” song intro
VMS
SkypeTaskRabbitMechanicalTurk
June 2012 SIA survey on talent acquisition14% of firms are outsourcing internationally, mainly to India, Philippines.22% plan to do more outsourcing/contracting
TransparencyFind a pissed-off staffing candidate tweet/rant
SIA survey: 75% think social media will have the biggest positive impact on sourcing and recruiting. Mobile seen as 2nd most important trend.Mobile = face timeCite our stats about effective recruiting and sales activity
Evolution image?
no plan survives contact with the enemyNo plan survives contact with the marketOur job is to look over the horizon. No one saw social media 5 years agoYou pay us to recognize what is going to matter to staffing and recruiting
Best to break it down into several categories. Amount varies across these, but we’re always putting something in every categoryInfrastructure & enablementContinuous ImprovementNew product innovationServicesCore product functionality
The plumbing. You only notice when it breaks down. We have to build it to support the rapid growth (plumbing analogy). But we also make it cheaper, e.g. more energy efficient.Plumbing set up for mobile and will be used for the next evolution of the desktop product
APIs: enable Marketplace partners and integrations.Reporting frameworkNew REST API: enable us to build UIs on top. Mobile, Search, further evolution of the desktop product
Develop tools to increase the productivity of PS and support teams.
OneDev team dedicated to on-going bug fixes and enhancementsDriven by Brainstorm plus your feedback via Customer Care and Account Management1 – 10 per release, usually 2 or 3100 – 150 issues resolved this year so far
Dug into data about customer success: adoption and utilization“Failure to adopt” #1 reason for dissatisfaction.“Drift” over time a big issue for long-time customersIncrease utilizationFast-track adoptionidentifies challenges / gapsthat impact adoption and utilization
One of the most crucial functions: amount of usage, importance of speed. Economics of inventory.Released ???. Screen shots for highlights:Drag-n-drop so no boolean needed (yet it’s there), suggested keywords, save/sharePersonalize output, sticky, sort, exportRandstad UK annecdoteUses new plumbing.Free, just raise your hand.
Ten years agoemail software was pretty basic. CC:Mail, EudoraMail, Outlook. Almost no cloud.Pure stand-alone application, no real ability to integrate.So Bullhorn could itself create a competitive email experienceAnd we could tightly integrate email with recruiting workflow.
Now, the world’s best software companies take email very seriously. Feature rich and getting more so. Fully cloud.It’s the hub of professional life, so becoming a communications platform that let’s us integrate.Tough for Bullhorn to keep up on email functionality. What’s the best investment of our resources, that or new candidate search?Email: formatting, spam, So instead we invest in integration. Passive tracking, better mobile support,
Email is only going to get better, and ability to integrate increase.This year we’ll be bringing recruiter workflow into the inbox, initially with Gmail.Lots of feedback about what parts of recruiter workflow are most important.
Time and Expense Google Keyword Arbitrage: buy ad words for people searching for terms, resell leads to recruiters. Develop a bidding system, long tail. Costs were too high, truckers were applying for Java jobs.
Continued investment in Personal, Pro, TeamTeam:Integration (coming soon)
Previous integration: Bring in jobs from ATSWhen apply to Reach, resumes sent to ATS as web replyJobs automatically synched (e.g. closed)New:Key job sharing activities can be done inside ATSAutomated resume parsing (not just attached)Candidate source reportAvailabilityPart of BH Reach Team
Social media manager rollInject “social” into ATS: See recent SM activity of contacts
Education and data about what worksReach UniversityTool TipReach example: adding salary info gets 58% more applicants per job. We added a tool tip which boosted usage 20%.
Macro trend: almost ALL businesses are leveraging data to operate more effectively. Like social.Staffing WILL become very analytically-driven, more than most. Today only 5% of companies are analytical competitors. Probably less in staffing.Huge opportunity for competitive advantageSIA:46% see using data/analytics will have biggest impact on sourcing (#3)
Excited to announce two big advances in Bullhorn’s business intelligence storyFirst, an upgrade to the set of reports and dashboards that come “out of the box” with Bullhorn.12 new reports and dashboardsBake in “best practices”Personalized, configurable, interactiveCreated from “components” that we can customize for youComprehensive Excel export for ad hoc needsReplace old onesAnnounce a closer partnership with InsightSquared.How many?Data qualityAlerts to highlight the good, bad and uglyForecasting analytics to predictAdvanced analytics and visualizationData integration: phone data from M5 (see the “Run Your Business” session), accounting from QuickBooksNew deal brings: tighter integration between IS2 and BH – update data, drill throughClose with: report upgrade available today, just contact support or your account manager to enable themIS2 available now, contact your account manager for a free trial or check it out in the partner pavilion.Also, lunch roundtable on business intelligence and “Run Your Biz by the Numbers” session sponsored by M5
BrowserScreenLanguageScreen independence (browser independence, mobile/tablet/PC independent)Cite SIA statNot a fast thing; rather like switching the pipes in your house (?). 2013Includes a big infrastructure component.
Beta this summer. Email mobilebeta@bullhorn.com or let Kelly , Jonathan or me know.
Feedback forum: all the product managers, Andrew, GeoffLunch roundtables on Mobile, Sourcing, Social Recruiting and more
