Pakistan Zindabad.....

2. Total Quality Management Presented To COMASTS Institute of Information Technology

10. Literacy Literacy is more than reading and writing - it is about how we communicate in society. It is about social practices and relationships, about knowledge, language and culture.

14. Higher Education History in Pakistan Growth of Public Universities in Pakistan University Grants Commission (UGC) 54 18-11-2003 30 2000 20 1990 15 1978 7 1968 4 1957 2 1947 No. of Universities Year

15. Private sector Universities Higher Education Commission Pakistan Total Up to 1995 = 10 Now in 2003 = 44 Growth Rate = 340%

16. Growth of Private & Public recognized Universities Universities Guide Book 2002 HEC

17. World Illiteracy Rates by 2001

18. Education Share in National Budget 2.7 Pakistan 8. 40.0 Iran 7. 18.44 Turkey 6. 13.0 Britain 3. Federal Share; 6.7 State Share : 48 U.S.A 1. %Share in National Budget Country S.No

19. Comparison of TS Ratio British Universities 1:14 Australian Universities 1:15 Pakistani Universities 1:23

20. Variables and Theoretical framework

23. Theoretical Framework Roles Rules Responsibilities Quality of Higher Education System Moderating Variable Independent Variables Dependent Variable

24. Data

28. Findings and Data Analysis

29. 1.Which one do you think is the more critical problem of Poor Education 100.0 100 Total 5.0 5 others 31.0 31 Role of Regulatory Body (U.G.C/ P.E.C etc.) 11.0 11 Inequality in standards of Private & Public Universities 27.0 27 Examination System 7.0 7 Inequality in courses of different schools/universities 19.0 19 Percent Frequency

31. 2. Are you satisfied with the Role of Regulatory body for education system 100.0 100 Total 21.0 21 strongly not satisfied 22.0 22 not satisfied 41.0 41 neutral 14.0 14 satisfied 2.0 2 strongly satisfied Percent Frequency

33. 3.To what extent the management of institute or university fulfill their Responsibilities 100.0 100 Total 12.0 12 highly irresponsible 20.0 20 not responsible 28.0 28 neutral 26.0 26 responsible 14.0 14 highly responsible Percent Frequency

35. 4. Does the Management follow the Rules made by regulatory body 100.0 100 Total 4.0 4 not at all 24.0 24 don’t care 27.0 27 neutral 31.0 31 some time 14.0 14 every time Percent Frequency

37. 5. Are you satisfy with the quality of Higher education delivered by Pakistani institutes 77.0 77 no 23.0 23 yes Percent Frequency

41. 7. Are you agree with the statement "by getting ISO certification the quality improves 100.0 100 Total 9.0 9 disagree 30.0 30 neutral 44.0 44 agree 17.0 17 strongly agree Percent Frequency

43. Questionnaire, Findings 8. What you think that by getting ISO certification the institutes and universities can improve their education quality 100.0 100 Total 5.0 5 Strongly disagree 9.0 9 disagree 10.0 10 neutral 50.0 50 agree 26.0 26 strongly agree Percent Frequency

45. 9. If you are student and planning to get admission for higher education. Will you prefer an ISO certified University? 100.0 100 Total 2.0 2 not at all 11.0 11 no 15.0 15 neutral 30.0 30 not too much 42.0 42 strongly Percent Frequency

47. Implementation of TQM

50. Confidence Computer literacy General Knowledge Language s Latest Knowledge Character Wisdom Basic know-How Presentation skills Appearance organizational Process Environment Technologies Furniture Building Computers Libraries Books Student IN PUTS OUT PUTS Faculty EDUCATION PROCESS

53. Adopted Seven Element Model for Quality Improvement Adopted from Ersoz, Clara Jean, M.D Philosophy + vision + strategy+Ability+ Resources + Motivation + coordination = Accomplishment No philosophy = No follower No Vision =Confusion No strategy = False stars No Ability = Nervousness No resources = Frustration No motivation = Anger No Coordination = No synchronization

58. It may be hard, it may be rough, what ever is the maze please do ask