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In collaboration with
1The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved.
Cloud Within Reach: Achieving
GxP Compliance with
S/4HANA on AWS
Rémon Hogguer and Jason Hatch, Capgemini
Tuesday, May 7th, 3:00 to 3:30 pm
In collaboration with
2The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved.
 Intercompany Stock Transfers
 Direct Procurement Supplier
Qualification
 UDI Compliance
Common challenges for Medical Device companies
Sales
 Rebates, Charge-Backs
 Configure-price-quote
 Deferred Revenue Recognition for
Device Install / Rentals / Leases
 Incentive compensation
 Customer segmentation
Supply Chain
 GxP Validation
 Batch Release with Genealogy Checks
 Compliant manufacturing
 Device History Record
 NCMR / CAPA / Complaints Handling
 In-House Repairs
 Manufacture-at-Risk
 Product Expiry Management
Manufacturing/Quality/Regulatory
Customer Service
 Returns, Repairs, Refurbishment
 Product Recall
 Spare Parts Inventory Management
 Trunk Stock Management
 Product Recall
 Samples Management
Development
 R&D Portfolio and Project Tracking
 Product Innovation and Connected Care
Patients
Contract Care
Organizations
Payers
PhysiciansChambers
WholesalersLifeSciencesPath
In collaboration with
3The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved.
Capgemini’s
LifeSciencesPath
accelerates your journey
to the Life Sciences
Intelligent Enterprise
AI/ML | IoT | Analytics
Intelligent
Enterprise
Suite
Customer
Experience
Manufacturing
& Supply Chain
Digital Core
People
Engagement
Network & Spend
Management
Intelligent Technologies
Digital
Platform
Data
Management
Cloud
Platform
LifeSciencesPath
In collaboration with
4The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved.
SOP-driven business operations, Change Controls
Business users “day in the life” acceptance testing
(CSV PQ)
Functional testing against approved requirements
(CSV OQ)
Installation verification (CSV IQ)
Integration testing
Security testing
Unit testing
Code and Configuration Reviews
LifeSciencesPath: Our validation-ready solution
Our CSV and Testing approach is based on GAMP® V framework
Validation
Master Plan
(VMP)
User
Requirement
Specification
(URS)
Functional
Requirement
specification (FRS)
Technical
requirement
specification
(TRS)
Site Acceptance Test
Maintaining
state of
validation
Performance
Qualification
(PQ/UAT)
Operation
Qualification (OQ)
Installation
Qualification (IQ)
LifeSciencesPath
In collaboration with
5The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved.
Client Overview
Publicly traded global company delivering infection prevention products (endoscopy, water purification and filtration and healthcare disposables) and services for patients, caregivers,
and healthcare providers
Success at Cantel Medical
Global Medical Device Manufacturer
“Greenfield” implementation of ERP backbone on LifeSciencesPath
 Reliable ERP backbone needed to run
business and drive standardization and
commonality across the enterprise
 Flexibility needed to quickly absorb
acquisitions and realize synergies
 “Greenfield” deployment of
LifeSciencesPath powered by SAP
S/4HANA 1610
 Business process scope: Finance to
Manage, Demand to Settle, Procure to
Pay, Order to Cash, Service to Cash
 Incorporated CSV expertise from the
start to confirm that the systems were to
be operating as intended
 Provisioned all SAP environments through
AWS cloud
 Managed deployments and transitioned
to Capgemini’s application management
team
 Standardized processes across all
divisions and geographies
 Ability to quickly absorb integrations of
new acquisitions
 Easy maintenance / optimized cost of
ownership for new state-of-the-art ERP
platform
 Seamless end-user experience through
integration of Salesforce and ServiceMax
with ERP backbone
 Deployed technologies that are fulfilling
its purpose in line with the regulatory
guidelines
Business Issue Capgemini’s Approach Benefits
In collaboration with
6The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved.
RecognitionCapabilities
 Expansive AWS Offerings
– Cloud Strategy
– SAP & Mass Migrations
– Cloud-native development
– Digital Cloud Platform
– VMware on AWS
– Data & Analytics
Intelligent Applications
– Sector-specific solutions
– Managed Services
 Executing AI prototyping for
AWS Digital Innovation team
 AWS Cloud Adoption
Framework embedded in
Capgemini methodologies
 AWS MAP program
Partner
 AWS Premier Consulting
Partner since 2012
 Over 200,000 people in
backed by state-of-the-art
on-shore and off-shore
centers of expertise in more
than 40 countries.
 700+ certifications ramping
to 5,400 in 3 years
 AWS Migration Center of
Excellence in India
 Bringing to life the future
with Capgemini Invent and
Applied Innovation Centers
 Insights & Data Practice
1,000 people over three
years
 AWS Managed Service
Provider (MSP) First to get
certified on the new Partner
Program
 Customer Experience
Leader in Gartner January
2018 Magic Quadrant for
CRM and Customer
Experience Implementation
Services Worldwide
 SAP Application Services
Leader in Gartner February
2018 Magic Quadrant for SAP
Application Services
 Business Agility
Forrester: Now Tech: API
Strategy and Delivery Service
Providers; Integration and
Strategy Delivery Service
Providers, Microservices
Strategy and Delivery Service
Providers, Q1 2018
 AWS Transformation
Award
 AWS Partner Network
Ambassadors
Relationship
RelationshipADOPT TRANSFORMDESIGN MANAGE
In collaboration with
7The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved.
We help make digital agility a reality
Building your
dream house
faster
 Migrated Louisiana Pacific’s
entire SAP landscape to
the AWS platform in 3
months
 LP’s CIO Don Walker
described the migration as
“flawless”
 Capgemini’s Digital Cloud
Platform on the AWS Cloud
is transforming diabetes
care management
 Building a B2B and B2C e-
commerce engine to drive
revenue from $200M to
$500M
 Capgemini is McDonalds
strategic disruptive
innovation provider
 Transforming customer
experience from their e-
commerce platform, to
mobile ordering and in-
store kiosks, and we run
their entire IT operation
 Created serverless
environment for
petabytes of DNA data
 Rapidly scaled secure
processing pipeline that
cut genomics
processing from 30
days to one day
Improving
crops with DNA
analysis
Reinventing
insurance, by
the mile
 Delivering flexible and
scalable claims platform
enabling expansion of
Metromile’s pay-per-
mile model across the
U.S.
Breaking
boundaries in
diabetes care
Helping you
skip the line
A global leader in consulting, technology services and digital
transformation, Capgemini is at the forefront of innovation to
address the entire breadth of clients’ opportunities in the evolving
world of cloud, digital and platforms. Building on its strong 50-year
heritage and deep industry-specific expertise, Capgemini enables
organizations to realize their business ambitions through an array
of services from strategy to operations. Capgemini is driven by the
conviction that the business value of technology comes from and
through people. It is a multicultural company of over 200,000 team
members in more than 40 countries. The Group reported 2018
global revenues of EUR 13.2 billion (about $15.6 billion USD at
2018 average rate).
About Capgemini
Learn more about us at
www.capgemini.com
This message is intended only for the person to whom it is addressed. If you are not the
intended recipient, you are not authorized to read, print, retain, copy, disseminate,
distribute, or use this message or any part thereof. If you receive this message in error,
please notify the sender immediately and delete all copies of this message.
This message contains information that may be privileged
or confidential and is the property of the Capgemini Group.
Copyright © 2019 Capgemini. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.

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GxP Compliance with S/4HANA on AWS

  • 1. In collaboration with 1The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved. Cloud Within Reach: Achieving GxP Compliance with S/4HANA on AWS Rémon Hogguer and Jason Hatch, Capgemini Tuesday, May 7th, 3:00 to 3:30 pm
  • 2. In collaboration with 2The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved.  Intercompany Stock Transfers  Direct Procurement Supplier Qualification  UDI Compliance Common challenges for Medical Device companies Sales  Rebates, Charge-Backs  Configure-price-quote  Deferred Revenue Recognition for Device Install / Rentals / Leases  Incentive compensation  Customer segmentation Supply Chain  GxP Validation  Batch Release with Genealogy Checks  Compliant manufacturing  Device History Record  NCMR / CAPA / Complaints Handling  In-House Repairs  Manufacture-at-Risk  Product Expiry Management Manufacturing/Quality/Regulatory Customer Service  Returns, Repairs, Refurbishment  Product Recall  Spare Parts Inventory Management  Trunk Stock Management  Product Recall  Samples Management Development  R&D Portfolio and Project Tracking  Product Innovation and Connected Care Patients Contract Care Organizations Payers PhysiciansChambers WholesalersLifeSciencesPath
  • 3. In collaboration with 3The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved. Capgemini’s LifeSciencesPath accelerates your journey to the Life Sciences Intelligent Enterprise AI/ML | IoT | Analytics Intelligent Enterprise Suite Customer Experience Manufacturing & Supply Chain Digital Core People Engagement Network & Spend Management Intelligent Technologies Digital Platform Data Management Cloud Platform LifeSciencesPath
  • 4. In collaboration with 4The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved. SOP-driven business operations, Change Controls Business users “day in the life” acceptance testing (CSV PQ) Functional testing against approved requirements (CSV OQ) Installation verification (CSV IQ) Integration testing Security testing Unit testing Code and Configuration Reviews LifeSciencesPath: Our validation-ready solution Our CSV and Testing approach is based on GAMP® V framework Validation Master Plan (VMP) User Requirement Specification (URS) Functional Requirement specification (FRS) Technical requirement specification (TRS) Site Acceptance Test Maintaining state of validation Performance Qualification (PQ/UAT) Operation Qualification (OQ) Installation Qualification (IQ) LifeSciencesPath
  • 5. In collaboration with 5The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved. Client Overview Publicly traded global company delivering infection prevention products (endoscopy, water purification and filtration and healthcare disposables) and services for patients, caregivers, and healthcare providers Success at Cantel Medical Global Medical Device Manufacturer “Greenfield” implementation of ERP backbone on LifeSciencesPath  Reliable ERP backbone needed to run business and drive standardization and commonality across the enterprise  Flexibility needed to quickly absorb acquisitions and realize synergies  “Greenfield” deployment of LifeSciencesPath powered by SAP S/4HANA 1610  Business process scope: Finance to Manage, Demand to Settle, Procure to Pay, Order to Cash, Service to Cash  Incorporated CSV expertise from the start to confirm that the systems were to be operating as intended  Provisioned all SAP environments through AWS cloud  Managed deployments and transitioned to Capgemini’s application management team  Standardized processes across all divisions and geographies  Ability to quickly absorb integrations of new acquisitions  Easy maintenance / optimized cost of ownership for new state-of-the-art ERP platform  Seamless end-user experience through integration of Salesforce and ServiceMax with ERP backbone  Deployed technologies that are fulfilling its purpose in line with the regulatory guidelines Business Issue Capgemini’s Approach Benefits
  • 6. In collaboration with 6The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved. RecognitionCapabilities  Expansive AWS Offerings – Cloud Strategy – SAP & Mass Migrations – Cloud-native development – Digital Cloud Platform – VMware on AWS – Data & Analytics Intelligent Applications – Sector-specific solutions – Managed Services  Executing AI prototyping for AWS Digital Innovation team  AWS Cloud Adoption Framework embedded in Capgemini methodologies  AWS MAP program Partner  AWS Premier Consulting Partner since 2012  Over 200,000 people in backed by state-of-the-art on-shore and off-shore centers of expertise in more than 40 countries.  700+ certifications ramping to 5,400 in 3 years  AWS Migration Center of Excellence in India  Bringing to life the future with Capgemini Invent and Applied Innovation Centers  Insights & Data Practice 1,000 people over three years  AWS Managed Service Provider (MSP) First to get certified on the new Partner Program  Customer Experience Leader in Gartner January 2018 Magic Quadrant for CRM and Customer Experience Implementation Services Worldwide  SAP Application Services Leader in Gartner February 2018 Magic Quadrant for SAP Application Services  Business Agility Forrester: Now Tech: API Strategy and Delivery Service Providers; Integration and Strategy Delivery Service Providers, Microservices Strategy and Delivery Service Providers, Q1 2018  AWS Transformation Award  AWS Partner Network Ambassadors Relationship RelationshipADOPT TRANSFORMDESIGN MANAGE
  • 7. In collaboration with 7The information contained in this document is proprietary. Copyright © 2019 Capgemini. All rights reserved. We help make digital agility a reality Building your dream house faster  Migrated Louisiana Pacific’s entire SAP landscape to the AWS platform in 3 months  LP’s CIO Don Walker described the migration as “flawless”  Capgemini’s Digital Cloud Platform on the AWS Cloud is transforming diabetes care management  Building a B2B and B2C e- commerce engine to drive revenue from $200M to $500M  Capgemini is McDonalds strategic disruptive innovation provider  Transforming customer experience from their e- commerce platform, to mobile ordering and in- store kiosks, and we run their entire IT operation  Created serverless environment for petabytes of DNA data  Rapidly scaled secure processing pipeline that cut genomics processing from 30 days to one day Improving crops with DNA analysis Reinventing insurance, by the mile  Delivering flexible and scalable claims platform enabling expansion of Metromile’s pay-per- mile model across the U.S. Breaking boundaries in diabetes care Helping you skip the line
  • 8.
  • 9. A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion (about $15.6 billion USD at 2018 average rate). About Capgemini Learn more about us at www.capgemini.com This message is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. This message contains information that may be privileged or confidential and is the property of the Capgemini Group. Copyright © 2019 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.

Editor's Notes

  1. Good afternoon everyone. I want to thank our hosts AWS for their willingness to have us speak about achieving GxP Compliance when implementing S/4HANA solutions on AWS. My name is Remon Hogguer, I work for Capgemini within SAP Life Sciences and am here with my colleague Jason Hatch who is part of our Cloud Hosting Team During this session we want to give you an update on how we deliver S/4HANA in a validated environment leveraging AWS. We will show you who we are approaching these life sciences projects using an accelerated pre-packaged solution with an integrated validation approach We will review a recent life sciences client implementation use case where we have implemented S4H 1610 on AWS in a validated environment We will discuss our relationship with AWS and our joint capabilities I will start with explaining Capgemini's evolution of dealing with LS customers. Going back 12 years or so <NEXT SLIDE>
  2. We started looking at some of the key things that are really prevalent across life sciences industry comprising of Biotech, Pharmaceuticals and Med Devices. One thing we saw is LS will continue to be subjected to continual change. The industry pace the pace of change is high and it will not slow down. Challenges: like GxP, batch tracking, serialization, UDI, CAPA, new biz models (no cure no pay), pressure on price (e.g. medication) So how do we address these challenges for all LS customers implementations, multiple towers that were to be addressed: Need establish and implement a robust digital ERP core How? Using LSPath, a pre-packaged, SAP certified, solutions that has documentation content (test scripts, process flows, etc.) We use a design by acception approach to implement fast (why wont it work?) Need to embed validation as part of delivering the programs and we incorporated those in our LSPath footprint How? By deliberately acquiring a validation company. Then by integrating validation approach and template deliverables into our project methodology and approach. The effort of integrating document management requirements to ensure product quality, patient safety, and data integrity into the program approach is something which is challenging Need to be able to deploy these systems at predictably cost (lower), reducing the risk to the business, and with more predictable outcomes Need to be able to support these solutions post go-live On the next slide you see how we see how we currently position our LSPath solution.
  3. You have probably see a version of this Intelligent Enterprise before and. Accelarate: Our goal is to have LSPath be the accelerator to the LS Intelligent Enterprise Reduce business risk: It should reduce implementation risk with pre-delivered content, More predictable outcomes / lower cost to implement On the next slide we’ll be discussing our GAMP 5 validation method for CFR – 21, part 11, it is a set of documentation management requirements to ensure patient safety, product quality and data integrity in manufacturing.
  4. Gamp 5 Good Automated Manufacturing Practice, refers to a set of industry best practices for automated systems. Essence is risk based CSV; the higher the risk, the greater the degree of validation and control is needed   We begin each project with the assessment of the system requirements to determine its risk level (based on system type and intended use).   For systems that fall under the CFR-21, part 11 policy, we: Include requirements that correspond to the regulations that are in scope (these requirements are spelled out in our QA-controlled CFR-21, part 11 policy) List regulations that do / do not apply to the system in the scope section of the requirement specifications. Test those requirements including all others during OQ and PQ testing phases. Test installation / technical requirements within IQ testing  AWS   Gathering requirements – our LSPath solution comes with ~2,000 requirements out of the box. Gamp 5 essentially is a validation method for CFR - 21, it is a set of documentation management requirements to ensure patient safety, product quality and data integrity in manufacturing.   On the next slide I want to walk you thru the Cantel Medical use case a client that went live with S4H 1610 early Feb 2019 on AWS
  5. Point to Highlight LSPath Scope: manufacturing, finance, service, procurement, warehousing, order management, distribution and quality Validation Services Hosting on AWS AMS I will give the word to Jason who can tell us more around our AWS relationship and capabilities next.