Presented at Communication World, Munich
- Intelligent networking of different means of transportation play a central role.
- Mobile devices are growing strongly - in number as well as functionality, to provide the opportunity for new business models
- Companies need to develop a mobile strategy and address the new challenges on a broad basis
By Andreas Hein
5. Four Megatrends will influence customer behaviour and will
lead to new mobility concepts
Globalisation and deregulation Ecology
(Production follows consumption, (Optimization of asset allocation,
Growing international trade) Stronger environmental concern)
“Flexibility and mobility”
“Embracing of new “Environmental
technologies” consciousness”
CHANGE OF CUSTOMER
BEHAVIOR
“Change in status consumption”
(“usage vs. ownership”)
(Drive train, RFID/ GPS , mobile technologies, (Demographic change, mature customers/
seamless integration) individualization, urbanization, Generation Y)
Technological progress Socio-demographic factors
Source: Bundesverband CarSharing, Managermagazin, Capgemini Research