Capgemini is expanding its UK Nearshore Delivery Centers to better serve customers in regards to data privacy, location advantages, and staff retention. Some key benefits of the UK locations include being subject to EU data privacy laws, ease of travel to customer sites, and a staff attrition rate of only 10.7% in 2011. Capgemini can also achieve cost savings of up to 20% at the UK locations compared to other sites. The document outlines Capgemini's existing UK delivery center locations and client base, as well as the services and training programs available at the centers.

1. Playing the home advantage
UK Nearshore Delivery Centers
Andy Bates
VP, Infrastructure Transformation Services
March 2011

2. Why have UK Nearshore? For our customers …
Data Privacy Location Staff Retention
EU Data Protection holds UK UK location means teams can Gives clients an extended
companies accountable for interact 8 hours a day resource pool
customer data stored with
Close to International airports Staff retention is a major
vendors (Directive 95/46/EC);
Quick and easy access to strength of our UK locations.
keeping data onshore is
becoming increasingly important Motorway and Rail links to UK Nearshore Delivery Centre
to UK/EU corporations London and other major cities attrition rate for 2011 currently
Allows staff to be deployed to stands at 10.7%
customer sites where required Benefits of low attrition are:
knowledge retention, continuity,
increased productivity
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© 2011 Capgemini. All rights reserved.

3. For Capgemini ...
Salary and Attracting and Adjusting the
Operating Costs Retaining Staff Pyramid
Like-for-like salaries are lower. Lifestyle change attracts Allows us to expand onshore
Savings of up to 20% are existing staff and increases at lower levels to help us
certainly achievable. satisfaction. adjust our staff “pyramid”
TCO of employees is even lower Less competition means it is following several years of
as impact of cheaper property, easier to recruit and retain limited growth.
and associated services are
factored in. staff. We can recruit apprentices
There is a bigger pool of high and junior level grades.
Per desk cost @Nairn approx
50% of cost @Woking quality resources to introduce Blending highly experienced
into lower grades resource with closely
mentored/supervised junior
Grants can help reduce the start- resource gives high value for
up costs money
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© 2011 Capgemini. All rights reserved.

4. UK Delivery Centres
Focus for UK RDC Growth
Expansion in our Infrastructure Delivery Centres Inverness
•Rotherham Nairn
•Bristol and Swansea
•Inverness and Nairn
Glasgow Edinburgh
Expansion in our FS Delivery Centres:
•Newcastle Newcastle
•Preston Preston
Rotherham
•Liverpool Liverpool Leeds
•Leeds Manchester
Telford
Aston
Swansea Swindon
Bristol London
Woking
Worthing
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© 2012 Capgemini. All rights reserved.

5. Capgemini’s clients served
Newcastle
Clients
Preston x3 Tier One US
Clients Investment Banks
X3 Tier One US x2 Tier One
Investment Banks x1 European Investment
Tier One European Banks
Inverness
Investment Bank Nairn x1 major Japanese
Investment Bank
Glasgow Edinburgh
Newcastle
Preston
Liverpool Liverpool
Rotherham
Leeds
Leeds
Manchester
Clients Aston
Telford Clients
Swansea Swindon
x1 major Japanese
x3 Tier One US Bristol
Woking
London Securities House
Investment Banks Worthing
x3 Tier One US
x1 Tier One European Investment Banks
Investment Bank x1 major British Bank
x1 major Japanese
Investment Bank Toltec and
Swansea Rotherham
Infrastructure
Support for Secure Shared Service for
Inverness
Government Infrastructure Support
& Nairn Clients for Private Sector
Apps Packaging and
30+ Government,
SOE
Finance and Private
sector clients
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© 2011 Capgemini. All rights reserved.

6. Services Available from our Regional UK Delivery Centres
Service Management Server Support Consultancy DBA
 Service Desk  Unix and Wintel Support  IT Strategy  Storage & Capacity Planning
 Service Management  Virtualisation  IT Governance  Installation, Configuration,
 Service Delivery  Storage Management  Shared Services Upgrading & Patching
 Level 2&3 Support  Level 4 Support  IT Service Management  Backup and Recovery
 Corefirst Installation
Technical Architecture End User Computing Project Management Testing
 Architecture Consultancy  AD Administration  Programme Office  Regression Testing
 Architecture Build &  Exchange & Lync Admin  Application Transition  Functional Testing
Implementation  SharePoint Admin  Infrastructure Programmes  User Acceptance Testing
 Infrastructure Strategy &  Windows Build Factory  End User Rollouts  Operational Acceptance Testing
Architecture
 Application Packaging Factory  Process Reengineering  Performance Testing
 Functional Design
 BCP & DR  Test Management
 Deployment
 Environment Management
 Migrations
 Database Management
 Business Analysis
 Scheduling
 Systems Analysis
 Logical and Physical
Design/implementation
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© 2011 Capgemini. All rights reserved.

7. Experience of Attracting and Retaining staff
• Offering near shore services for last 16 years
• Particularly strong in Capital Markets, Service Desk & End User Support
Well established • Mainframe offerings
• UK Government support from Wales & West
• Experienced external candidates with IT Skills from other blue chip firms
Strong Talent • Experienced existing workforce in Banking, Finance and Insurance
• Award winning Apprentice Programme to train the next generation of
pool junior developers and systems administrators
Excellent quality • Arts, entertainment, outdoor recreation &sports
• Favorable cost of living and strong regional identities
of life • Significant success in relocating staff seeking change
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© 2011 Capgemini. All rights reserved.

8. Training Programmes & Certifications
Software Developer Advanced Apprenticeship
Why an Apprenticeship Scheme? The Programme
Classes of 12 students:
 Good alternative to University
• 17/18 year olds with an IT interest
 Flexibility to grow your own talent
 Higher retention rate and loyalty • Right attitude and commitment
 Enthusiasm and energy • Preference to „earn and learn‟
 Value for money 2 Year Advanced (IT) Apprenticeship
 UK Government support • In-House Training – 6 Months „Boot Camp‟
 Investing in development of new UK talent • Technical: Mainframe, Java, BIM, BPM
• IT Lifecycle
 Ensures the supply of the next generation of
• Business and Professional Skills
 senior talent
• Learning Partner (QA)
• General IT Training
• Work Experience:
• Assigned mentors / projects
• Real work for real clients for real money
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© 2011 Capgemini. All rights reserved.

9. Support for and Further Benefits of Creating RDCs
We have used Regional Grants to support the formation and growth of RDCs
Typically they can cover:
Training costs & apprenticeships Salary costs for a period for associated new role
Time to agree
Our experience is that they can take c6 months to agree
Formation of RDCs can generate significant regional goodwill and press
Opportunities to linking Increased support from
They attract regional and national Access to regional recruitment
recruitment to redeployment from Universities and FE to provided
press campaigns
other suppliers creates goodwill focused education
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© 2011 Capgemini. All rights reserved.

10. Where are we going?
2012 2013 2014
In the last few years nearshoring has emerged as an attractive sourcing strategy for European firms due to
availability, world-class infrastructure, and cultural affinity.
UK FSIs have traditionally been outsourcing most of their work offshore, but nearshore outsourcing to cities in
the UK is expected to grow as firms look to have better control and supervision of their outsourced work.
Several IT-BPO organizations and FSIs are leveraging the Northern UK cities for their nearshore/ back-office
operations
— Market Intelligence
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© 2011 Capgemini. All rights reserved.

11. More information
Contact
Andy Bates - Andrew.Bates@capgemini.com
http://uk.linkedin.com/in/andybates
@CapgeminiUKPR
About Capgemini
With more than 115,000 people in A deeply multicultural organization,
40 countries, Capgemini is one of the Capgemini has developed its own way of
world's foremost providers of consulting, working, the Collaborative Business
TM ®
technology and outsourcing services. The Experience , and draws on Rightshore ,
Group reported 2010 global revenues of its worldwide delivery model.
EUR 8.7 billion Learn more about us at
Together with its clients, Capgemini creates www.capgemini.com.
and delivers business and technology
solutions that fit their needs and drive the ®
Rightshore is a trademark belonging to Capgemini
results they want.
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The information contained in this presentation is proprietary. ©2012 Capgemini. All rights reserved