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The CESC Challenge
Suggest a low-cost technology solution to improve the overall
efficiency of the current meter reading process
The Facts
• One of the largest private sector power utility companies in India
• Distributing power to the city of Kolkata and its adjoining areas since 1897
• A
fully
integrated
business
model
constituting
generation, transmission, distribution and coal mining
• 1225 MW of power generated in-house across a 567 sq. km. area and serving
27 lakh consumers
• More than 80% energy requirement for in-house generation, meeting a peak
demand of 1900+ MW
• Several mission critical applications including billing, CRM, etc. have been
developed by the in-house team
Background on Challenge – Existing
Meter Reading Process
• 28 lakh+ meters are read every month by around 600 meter inspectors
• These readings cover an area of 567 Sq. Km. in the city of Kolkata and its
adjoining areas
• The meter readings are manually copied on bulky meter reading books that are
carried to the consumer’s premises by the meter inspectors
• The meter reading books with the meter readings duly transcribed on them are
returned to the corresponding regional office by the meter inspector
Background on Challenge Existing Meter Reading Process
• The meter readings available in the meter books are keyed in by a set of clerks
on a separate computer system located in the Regional Office
• The relevant data entered in the Regional Office is transmitted from there to
the Central IT Department via CESC’s Captive High Speed Optical Fiber Network
(CESCNET)
• 27 lakh+ bills are computed, processed and printed on the basis of the data
made available to the Central Enterprise Server running in the Corporate Data
Center
• Agents also carry tools such as product leaflets, brochures, some comparative
information from the market, etc.
• Several documents including proposal form, supporting, KYC requirements and
many mandatory signatures are then obtained
Background on Challenge –
Existing Meter Reading Process (Pictorial
Representation)
AUTOMATED METER
READING
METER READING
INSTRUMENT

METER INSPECTOR

AMR DATA LANDING
STATION

METER READING
DATA ENTRY
OPERATORS

BILLING SERVER AT DATA
CENTRE

MRI DATA DOWNLOADING
STATION
The Problem

• The Meter-to-Cash cycle currently in use has a number of
limitations, such as low productivity, need for more manpower, low
operational speed and limited accuracy
• Internal processes mandatorily require readings to be taken every
month
The Challenge Statement
The Calcutta Electric Supply Corporation would like to improve the overall
efficiency of the existing Meter-to-Cash cycle by:
 Improving speed and accuracy of data capture
 Improving productivity
 Developing an automated solution with minimum to no human
intervention

Suggest an appropriate low cost Enterprise Mobility Solution for
replacing the existing practice of carrying bulky meter reading
books to consumer premises
The Challenge Statement - Details
Below are the numbers of the LT Meters in circuit of the CESC system as of June
2013:
Type of LT Meter

Numbers

Electromechanical meters (Superior
grade)

12,72,674

Electromechanical meters (Nonsuperior grade)

5,92,956

Electronic meters (with optical port)

7,55,971

Electronic Meters (without optical
port)

1,92,136

LT-CT Meters (covered under AMR)

6,000

Total number of LT Meters in circuit

28,19,737
Important Points to Remember
The technology options that are currently available to CESC include:
 Automatic Meter Reading system (AMR)
o Around 25000 AMRs available
o This system can scale up to a maximum of 5% of the total
meter population
 Meter Reading Interface (MRI)
o Around 10000 meters available
 Handheld Interface Unit (HHI)
o This option is currently being evaluated
 Enterprise Mobility
o This option is currently being evaluated

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Capgemini Super Techies Show Season 2: The CESC Challenge Presentation

  • 1. The CESC Challenge Suggest a low-cost technology solution to improve the overall efficiency of the current meter reading process
  • 2. The Facts • One of the largest private sector power utility companies in India • Distributing power to the city of Kolkata and its adjoining areas since 1897 • A fully integrated business model constituting generation, transmission, distribution and coal mining • 1225 MW of power generated in-house across a 567 sq. km. area and serving 27 lakh consumers • More than 80% energy requirement for in-house generation, meeting a peak demand of 1900+ MW • Several mission critical applications including billing, CRM, etc. have been developed by the in-house team
  • 3. Background on Challenge – Existing Meter Reading Process • 28 lakh+ meters are read every month by around 600 meter inspectors • These readings cover an area of 567 Sq. Km. in the city of Kolkata and its adjoining areas • The meter readings are manually copied on bulky meter reading books that are carried to the consumer’s premises by the meter inspectors • The meter reading books with the meter readings duly transcribed on them are returned to the corresponding regional office by the meter inspector
  • 4. Background on Challenge Existing Meter Reading Process • The meter readings available in the meter books are keyed in by a set of clerks on a separate computer system located in the Regional Office • The relevant data entered in the Regional Office is transmitted from there to the Central IT Department via CESC’s Captive High Speed Optical Fiber Network (CESCNET) • 27 lakh+ bills are computed, processed and printed on the basis of the data made available to the Central Enterprise Server running in the Corporate Data Center • Agents also carry tools such as product leaflets, brochures, some comparative information from the market, etc. • Several documents including proposal form, supporting, KYC requirements and many mandatory signatures are then obtained
  • 5. Background on Challenge – Existing Meter Reading Process (Pictorial Representation) AUTOMATED METER READING METER READING INSTRUMENT METER INSPECTOR AMR DATA LANDING STATION METER READING DATA ENTRY OPERATORS BILLING SERVER AT DATA CENTRE MRI DATA DOWNLOADING STATION
  • 6. The Problem • The Meter-to-Cash cycle currently in use has a number of limitations, such as low productivity, need for more manpower, low operational speed and limited accuracy • Internal processes mandatorily require readings to be taken every month
  • 7. The Challenge Statement The Calcutta Electric Supply Corporation would like to improve the overall efficiency of the existing Meter-to-Cash cycle by:  Improving speed and accuracy of data capture  Improving productivity  Developing an automated solution with minimum to no human intervention Suggest an appropriate low cost Enterprise Mobility Solution for replacing the existing practice of carrying bulky meter reading books to consumer premises
  • 8. The Challenge Statement - Details Below are the numbers of the LT Meters in circuit of the CESC system as of June 2013: Type of LT Meter Numbers Electromechanical meters (Superior grade) 12,72,674 Electromechanical meters (Nonsuperior grade) 5,92,956 Electronic meters (with optical port) 7,55,971 Electronic Meters (without optical port) 1,92,136 LT-CT Meters (covered under AMR) 6,000 Total number of LT Meters in circuit 28,19,737
  • 9. Important Points to Remember The technology options that are currently available to CESC include:  Automatic Meter Reading system (AMR) o Around 25000 AMRs available o This system can scale up to a maximum of 5% of the total meter population  Meter Reading Interface (MRI) o Around 10000 meters available  Handheld Interface Unit (HHI) o This option is currently being evaluated  Enterprise Mobility o This option is currently being evaluated