Ensuring Five Nines Uptime Through Predictive Analytics

1. TThhee BBNNPP PPaarriibbaass CChhaalllleennggee
Ensuring Five Nines Uptime Through PPrreeddiiccttiivvee AAnnaallyyttiiccss

2. Capgemini Super Techies Show Season 3- BNPP Challenge
Copyright © Capgemini 2014. All Rights Reserved 2
The Facts
 BNP Paribas India Solutions created in 2005, is a wholly-owned subsidiary of BNP Paribas
Group, which is one of the leading banking groups in the world. With two delivery centers
located in Mumbai and in Chennai, BNP Paribas India Solutions is a global delivery center
which operates 24 hours x 7 days and services all the 3 business lines of BNP Paribas
(Corporate & Investment Banking, Investment Solutions, Retail Banking) across the globe.
 BNP Paribas was created in 2000 from the merger of BNP, the first French bank, whose
origins date back to 1848, and that of Paribas, an investment bank founded in 1872.
 BNP Paribas is a leading bank in the eurozone and a prominent international banking
institution.
 It has presence in 75 countries with nearly 1,83,000 employees
 The capacity to serve clients and innovate is central to BNP Paribas business model.
 BNP Paribas is a key bank for a large number of multinationals and financial institutions
around the world

3. Capgemini Super Techies Show Season 3- BNPP Challenge
Copyright © Capgemini 2014. All Rights Reserved 3
Background on Challenge
 BNP Paribas has a commitment to ensure that their client-facing applications do
not fail and that systems are available 99.999% of the time
 The current support paradigm is for applications to raise alerts (or, in some cases,
end users), support teams to analyze the alert, raise an incident, if necessary, and
fix the problem

4. Capgemini Super Techies Show Season 3- BNPP Challenge
Copyright © Capgemini 2014. All Rights Reserved 4
The Problem
The bank is looking for a zero-touch data analysis model,
where potential problems can be detected from the vast
amount of data already being generated rather than having to
be told about them

5. Capgemini Super Techies Show Season 3- BNPP Challenge
Copyright © Capgemini 2014. All Rights Reserved 5
The Challenge Statement
The challenge that BNP Paribas has designed for the Super Techies is to use
predictive data analytics to intelligently diagnose application and network
events and identify signals amongst rapidly moving big data to proactively
maximise system uptime.

6. Capgemini Super Techies Show Season 3- BNPP Challenge
Copyright © Capgemini 2014. All Rights Reserved 6
The Challenge Statement - Details
 Pursuant to the Challenge statement, present your detailed solution to the
following questions:
–What type of data should be collected?
–What systems should the bank need to put in place to collect this data?
–What kind of signals in the data should the bank be looking for?
–What systems should the bank need to put in place to detect these signals?
– How would the bank ensure that potential problems are sent to the right people?

7. Capgemini Super Techies Show Season 3- BNPP Challenge
Copyright © Capgemini 2014. All Rights Reserved 7
Important Points to Remember
 The solution should be cost-effective, fast, as simple as possible,
scalable, relevant over a long period of time (with respect to the
technology used) and should have fast deployability
 The data collection solution developed should be significantly better than
any traditional methods
 The principal aim is to eliminate any manual intervention for problem
identification

8. Capgemini Super Techies Show Season 3- BNPP Challenge
Copyright © Capgemini 2014. All Rights Reserved 8
General Pointers
• Time allotted for solution presentation: Teams will be given 20
minutes for a detailed presentation to judges (off-camera) and 3
minutes for a high-level pitch (on-camera)

9. www.capgemini.com
The information contained in this presentation is proprietary.
© 2014 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.
About Capgemini
With more than 130,000 people in over 40 countries, Capgemini
is one of the world's foremost providers of consulting, technology
and outsourcing services. The Group reported 2013 global
revenues of EUR 10.1 billion.
Together with its clients, Capgemini creates and delivers
business and technology solutions that fit their needs and drive
the results they want. A deeply multicultural organization,
Capgemini has developed its own way of working, the
Collaborative Business ExperienceTM, and draws on Rightshore ®,
its worldwide delivery model.

10. www.capgemini.com
The information contained in this presentation is proprietary.
© 2014 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.
About Capgemini
With more than 130,000 people in over 40 countries, Capgemini
is one of the world's foremost providers of consulting, technology
and outsourcing services. The Group reported 2013 global
revenues of EUR 10.1 billion.
Together with its clients, Capgemini creates and delivers
business and technology solutions that fit their needs and drive
the results they want. A deeply multicultural organization,
Capgemini has developed its own way of working, the
Collaborative Business ExperienceTM, and draws on Rightshore ®,
its worldwide delivery model.