Case-as-a-Service replaces paper-based correspondence management and investigative case management with automatic, digital workflows. Whatever their query, your customers benefit from a ‘one call, matter resolved’ service.

1. Case-as-a-Service
Correspondence management, case management
Improved customer service, pay per case
A cloud platform from Capgemini and EMC
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Which replaces paper-based correspondence handling
and heavy investigation processes
with digital workflows
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To deliver
Real time
information exchange
and
Automatic
routing of cases to the
right resources.
Cash benefits are realized
Immediately
once the service is
switched on
And resulting
cost savings are typically
20% - 30%
Implementation ROI
is achieved within
6 months
with
ZERO
capital costs
One public sector organization
which implemented Case-as-a-Service:
Reduced processing times
from 2 weeks to 1 day
while handling up to
50,000
correspondence transactions
per day
Thought leadership and video available at
www.capgemini.com/case
Ready2Series
The information contained in this document is proprietary. Copyright ©2013 Capgemini. All rights reserved.
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