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CWIN17 telford did we transform - alex smith bingham

did we transform

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CWIN17 telford did we transform - alex smith bingham

  1. 1. Did we transform? Alex Smith-Bingham
  2. 2. CONTENTS Success Factors4 Types of Digital Transformation5 Journey to Change6 Problem Statement1 What is Digital?2 What is Digital Transformation?3 2
  3. 3. Problem Statement Mismatch of Ambition Is your organisation customer centric? 3
  4. 4. Problem Statement Mismatch of Ambition 75%of organisations agree 4
  5. 5. Problem Statement Mismatch of Ambition 30%of customers vs. 5
  6. 6. Problem Statement Mismatch of Ambition Have you transformed? 6
  7. 7. Problem Statement Mismatch of Ambition 40%of board execs agree 7
  8. 8. Problem Statement Mismatch of Ambition 27%of employees vs. 8
  9. 9. Problem Statement Mismatch of Ambition Company ambition 9
  10. 10. Problem Statement Mismatch of Ambition Customer and employee ambition Company ambition 10
  11. 11. Problem Statement Failure to Execute The top 3 challenges to IT executing on digital transformation: 45% 43% 39% Business and IT misalignment Time constraint Legacy infrastructure and systems 11
  12. 12. What is Digital? Transforming our clients by putting the customer, consumer, citizen or client at the heart of their business… enabled by digital technologies at a compelling pace Digital can enable or be the catalyst for the transformation of internal operations… through connectivity, collaboration and insight 12
  13. 13. WHAT CAN YOU TRANSFORM? What is Transformation? Business Outcomes Organisational Change Culture & ways of working Technology change WHAT ARE THE COMPONENTS? Purpose Proposition Ecosystem Capability Culture & ways of working Operational effectiveness Business Model 13
  14. 14. Success Factors: The Right Level Of Ambition Client ambition, are they getting it right? Your customers Your organisation You as a leader AMBITION AMBITION FOR RIGHTWRONG 14
  15. 15. Success Factors: Alignment For Change The board Employees Customers Suppliers Do they all feel the need for change? Typically need 8 to 10 stakeholders to set up a successful programme 15
  16. 16. Success Factors: Capacity For Change CREATIVITY RESOURCE CAPITAL 16
  17. 17. Success Factors: Pace 63% of employees said the pace of technology change in their organization is too slow[1] 40% of respondents say that lack of urgency/no sense of burning platform is the biggest single obstacle to digital transformation[3] In two years 65% of business leaders expect to see substantial impact from their digital technologies[4] 33% of companies are developing their plans for Digital Transformation, but won’t execute in the next 12 months[2] 17
  18. 18. Success Factors: Overcoming Risks and Barriers Regulatory Competition People Execution 18
  19. 19. Type of Digital Transformation Example organisations: 1. Innovation transformation What is it? Who is it for? What will it bring? A vision for the future that is needed to transform the client’s business into an innovative organisation to deliver accelerated growth Propositions, products and services to suit their future customer needs. New customer strategies, operating models, and business capabilities to operate at scale. Culture that will iterate to remain ahead If a client wants to use digital to become something completely new or break into new white space. Or clients where their proposition, their current service to their customers, and the current business model will not work anymore 19
  20. 20. Type of Digital Transformation Example organisations: An adjustment to the proposition, changing their ideas, changing the way they engage and all the new capabilities but won’t be something that is radically new Long-term differentiated engagement through innovative propositions. Client capability that fits their needs with best of breed solutions. Improved internal and external facing operations 2. Tailored Transformational Engagement What is it? Who is it for? Companies that still want to be in the same business but they want to be different, use digital to reach their customers better, faster, be more convenient than anyone else What will it bring? 20
  21. 21. Type of Digital Transformation 3. Digital Technology Platform Transformation with Innovation What is it? Who is it for? What will it bring? An upfront investment to help clients put the capabilities in place to de-risk or increase the pace of digital transformation as and when it is needed. This applies to clients who do not know what the business wants to do with its digital transformation right away but needs to ensure that it has the correct foundations in place for when it does World-class digital platforms inspired to meet future demand with greater programme and operational efficiency. Competitive edge for the client through technology innovation and cost efficiency 21
  22. 22. Journey to Change Strategy and vision Innovation / proposition Test and learn Deployment 22