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Development of the Digital Society

Keynote presentation by Uwe Dumslaff, Corporate Vice President for Capgemini Germany, about the D21-Digital Index 2014, held on the 10th Global Communication Association Conference in Berlin.

http://mc.capgemini.de/magazin/mit/digitale-transformation-bedingungen-am-it-standort-deutschland-verbesserungswurdig/

Development of the Digital Society

  1. 1. Copyright © Capgemini 2015 All Rights Reserved Service Orchestration Identity & Access DevOpsService Management D21 - Digital Index 2014 - Development of the German Digital Society A survey of “Initiative D21”, Berlin, 17th of July 2015 Dr. Uwe Dumslaff
  2. 2. Digitalisation pays off Copyright © Capgemini 2015. All Rights Reserved 2D21-Digital Index 2014_EN 150717.pptx Revenue  genera*on  efficiency   Indicators:   !  Revenue/  employee     !  Fixed  assets  turnover  (revenues/  property,   plant  &  equipment)   -­‐2%*   Leadership  capability   Digital  Capability   FASHIONISTAS…   DIGITAL  MASTERS…   BEGINNERS   CONSERVATIVES…   Profitability   Indicators:   !  EBIT  margin   !  Net  profit  margin   Leadership  Capability   Digital  intensity    *    Performance  average  of  corporaEons  in  the  specific  quadrant  compared  to  overall  industry  average   Source:    Capgemini  ConsulEng-­‐MIT  analysis,  2012  
  3. 3. Digitalisation pays off – example: eGovernment Copyright © Capgemini 2015. All Rights Reserved 3D21-Digital Index 2014_EN 150717.pptx Source: Capgemini, EU E-Government Benchmark 2015
  4. 4. Where are we with Digitalisation? For Germany, D21 measures this in a yearly index Copyright © Capgemini 2015. All Rights Reserved 4D21-Digital Index 2014_EN 150717.pptx ! Objective: Measuring the level of digitalisation and its development in the population ! The digital agenda emphasizes the relevance and diversity of digital topics ! Hence the high need for appropriate research ! The only study measuring the phenomenon of »digitalisation in Germany« as a whole and in its diversity.
  5. 5. Study profile Copyright © Capgemini 2015. All Rights Reserved 5D21-Digital Index 2014_EN 150717.pptx Population Sample Method !  Conducted as a telephone survey (CATI) !  People in private households in Germany, at least 14 years old with a telephone connection !  Overall, about 33.000 interviews conducted in Germany
  6. 6. D21 measures the internet use since 2001… Copyright © Capgemini 2015. All Rights Reserved 6D21-Digital Index 2014_EN 150717.pptx 37.0 41.7 50.1 52.7 55.1 58.2 60.2 65.1 69.1 72.0 74.7 75.6 76.5 76.8 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Increase in percentage points Source: D21 D21-Digital-Index 2014 / (N)ONLINER Atlas 2014 Basis: German-speaking residential population from the age of 14 years (n = 30.140) +0,9 +4,0 +4,9 +2,0+3,1 +2,4 +2,7+2,9 +0,9 +2,6+8,4 +4,7 +0,3
  7. 7. … and broadband use since 2007 Copyright © Capgemini 2015. All Rights Reserved 7D21-Digital Index 2014_EN 150717.pptx 35.9 42.6 46.2 49.6 52.5 57.1 58.3 59.2 2007 2008 2009 2010 2011 2012 2013 2014 "  77.2% of the onliners use broadband, corresponding to 59.2% of the population "  Increase by 0.9 percentage points in the population compared to 2013 +6.7 +3.6 +3.4 +2.9 +4.6 +1.2 +0.9 Source: D21 D21-Digital-Index 2014 / (N)ONLINER Atlas 2014 Basis: German-speaking residential population from the age of 14 years (n = 30.140)
  8. 8. Digitalisation is much more than connectivity! The D21 Digital Index comprises four clusters of topics Copyright © Capgemini 2015. All Rights Reserved 8D21-Digital Index 2014_EN 150717.pptx Openness •  Advantages/ relevance of Internet •  Fears and concerns (e.g. data privacy) Competence •  Knowledge of digital topics (e.g.: terms such as cloud etc.) •  Technical and digital competence Access •  Internet use (job/ private) •  Broadband use •  Devices available •  Internet connectivity of devices used Variety of use •  Digital applications used on a regular basis by the citizens •  Average time of Internet use D21 Digital Index
  9. 9. While the digital society is at a standstill, there is movement in the topic clusters Copyright © Capgemini 2015. All Rights Reserved 9D21-Digital Index 2014_EN 150717.pptx " Deadlock on a medium level " Citizens have embraced the digital world " However, there is still need for improving the digital competences 51.3 (2013: 51.2) 56.9 (2013: 54.2) Access Variety of use Competence OpennessD21 Digital Index 41.5 (2013: 40.3) 47.8 (2013: 50.3) 54.9 (2013: 53.9)
  10. 10. Not everyone is equally open for digitalisation ... Copyright © Capgemini 2015. All Rights Reserved 10D21-Digital Index 2014_EN 150717.pptx Outside sceptic (2013: 28.9%) Occasional home user (2013: 27.9%) Cautious pragmatist (2013: 9.5%) Reflective professional (2013: 15.4%) Passionate onliner (2013: 15.0%) Smart mobile user (2013: 3.2%) 18% 13% 6% 26% 7% 30%
  11. 11. As a result, great differences exist within the digital society Copyright © Capgemini 2015. All Rights Reserved 11D21-Digital Index 2014_EN 150717.pptx D21 Digital Index Germany 2014 (2013: 51,2) 51,3 Outside sceptics (=26% of the society) Aged 70+ Aged 20-29 Smart mobile users (=6% of the society) High formal education Low formal education
  12. 12. There are wide differences between the groups, here an example from the “Access” sub-index Copyright © Capgemini 2015. All Rights Reserved 12D21-Digital Index 2014_EN 150717.pptx Outside sceptics (=26% of the society) Smart mobile users (=6% of the society) 12.1 77.1 Access
  13. 13. There are wide differences between the groups, here an example from the “Access” sub-index Copyright © Capgemini 2015. All Rights Reserved 13D21-Digital Index 2014_EN 150717.pptx Access Outside sceptics (=26% of the society) Smart mobile users (=6% of the society) 15% Internet use 100% 5% Mobile Internet use 84% 12% Smartphone use 88% 72% Use of normal cell phones 32%
  14. 14. There are wide differences between the groups, example from the “Competence” sub-index Copyright © Capgemini 2015. All Rights Reserved 14D21-Digital Index 2014_EN 150717.pptx Compe- tence Outside sceptics (=26% of the society) Question: Please state which of the terms you would be able to explain. Basis: outside sceptics: n=397, smart mobile users: n=174 Smart mobile users (=6% of the society) LTE 2% Cookies 3% Apps 26% Social networks 32% Cloud 5% Smart grid 1% Homepage 34% Antivirus software 33% Internet of things 3% Chat/ messenger 13% LTE 68% Cookies 81% Apps 99% Social networks 100% Cloud 81% Smart grid 21% Homepage 95% Antivirus software 93% Internet of things 22% Chat/Messenger 97%
  15. 15. There are wide differences between the groups, example from the “Openness” sub-index Copyright © Capgemini 2015. All Rights Reserved 15D21-Digital Index 2014_EN 150717.pptx Open- ness Outside sceptics (=26% of the society) Smart mobile users (=6% of the society) 32% Since I know too little about computers, Internet, and technology topics, I‘m afraid of using them. 6% 53% I am concerned that my personal data might be accessible over the Internet. 64% 9% If the Internet no longer existed tomorrow, this would have very negative implications for my daily life. 77% 11% When I need information, I first search for on the Internet. 98% Question: Please state on a scale from 1 to 5, to what extent you agree. 1=»do not agree at all «, 5=»fully agree«. Illustration features top-2 boxes, basis: outside sceptics: n=397, smart mobile users: n=174
  16. 16. Conclusion Copyright © Capgemini 2015. All Rights Reserved 16D21-Digital Index 2014_EN 150717.pptx !  Status of the digital society in Germany •  The overall index remains unchanged •  The competence has deteriorated •  The use of Internet and broadband is stagnating !  We cannot be indifferent to the stagnation •  Internet use is now an essential means of participation •  Businesses that ignore digitalisation are in danger !  Germany uses the index to fuel the discussion about digitalisation •  Government set a Digital Agenda – tracked by Parliamentary committee on the Digital Agenda •  Discussions are good at a society and political level but every actor in society needs to define their digitalisation strategy !  …and never forget: many solutions for digitalisation are at an European level !
  17. 17. The D21 initiative thanks its partners from the fields of business, research, and the public sector! Copyright © Capgemini 2015. All Rights Reserved 17D21-Digital Index 2014_EN 150717.pptx Premium partners: Partners: Sponsored by:
  18. 18. About Capgemini With more than 140,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2013 global revenues of EUR 10.1 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Rightshore® is a trademark belonging to Capgemini The information contained in this presentation is proprietary. Copyright © 2015 Capgemini. All rights reserved. www.capgemini.com

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