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HRMC Introduces Enterprise Tax Management Platform for Agile Tax Administraton

Standard SAP helps cut the cost of Stamp Duty IT on the new, simplified infrastructure for UK Government

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HRMC Introduces Enterprise Tax Management Platform for Agile Tax Administraton

  1. 1. in collaboration with HMRC Introduces Enterprise Tax Management Platform for Agile Tax Administration Standard SAP helps cut the cost of Stamp Duty IT on the new, simplified infrastructure The Situation establish a shared infrastructure for SAPSAP UK Quality Awards HM Revenue & Customs (HMRC), applications, and move the consolidated Gold Winner the UK tax agency, is simplifying and ERP solution onto it. With the ETMP standardising its complex IT estate. infrastructure for all SAP applications in As part of a department-wide IT place, the old, heavily customised SDLT transformation to deliver Aspire contract application was replaced with a standard savings of £110m a year, Capgemini SAP Tax Revenue Management-based delivered over 60 projects, from server application, and moved onto it. removals to a major system merger and re-platforming project. One of the The Result projects was to implement a new SAP Stamp Duty is the first tax regime on Enterprise Tax Management Platform HMRC’s customer-facing strategic tax (ETMP) for all customer-facing tax platform, which is a key milestone for systems, and migrate Stamp Duty Land HMRC’s rationalised IT landscape. The new Tax (SDLT) onto it. SDLT technology reduces IT running costs by over £2 million a year, and it is now The Solution easier to ensure individuals and businesses The IT transformation programme who buy and sell more than one property provided the cost reduction business are paying the right amount of tax. case to replace legacy SAP systems with The complex transition went a strategic ETMP. The first phase was to precisely to plan, migrate finance and accounting systems ensuring the which had been outside the standard SAP ERP application. The next phase was to
  2. 2. www.capgemini.comsafe running of a system that helped support often by the following day, to address implementation was delivered to plan,property transactions worth £279 billion in concerns and demonstrate how the migrating 266,000 records and archiving2010/11, and which contributed £6 billion standard solution would meet requirements over 9 million more.of tax to the UK economy. and keep costs to a minimum. Early gap analysis and design highlightedEach year SAP recognises well-planned One priority was to ensure minimum user training needs. HMRC developedand successful projects that deliver disruption to the administration of SDLT, training material based on user stories forsignificant benefits, and this year their up to and through the transition. Where key users and solicitors to test at the sameGold UK Quality Award went to HMRC an SDLT return is due, it needs to be filed time as they tested the new SDLT productsfor the SDLT project. The judges were with HMRC before a property transaction and processes. During go-live, 20 key usersparticularly impressed with how effectively can be registered, can be registered, so a were on hand to deliver desk training toHMRC and Capgemini worked together. serious problem with the running of SDLT the 105 users of the new SDLT service, could have had a negative effect on the and to answer questions as they arose,How HMRC and Capgemini UK housing market. That factor led to ensuring the move to the new applicationWork Together the development team adopting a ‘failsafe’ went smoothly and business as usual wasThe Stamp Duty Land Tax project approach at a number of points. SDLT achieved within a matter of days.was delivered as part of HMRC’s IT business and IT project experts workedtransformation, and its objectives, success together and tightly managed the project HMRC recognises the successful SDLTcriteria and critical dependencies were to meet requirements. The business project as an exemplar for how businessgoverned by the joint HMRC and Capgemini provided key input into test strategies, areas can work with IT to support anIT Transformation Programme Board. plans, risk analysis and test coverage to enterprise strategy, and moving SDLT focus testing on the right areas. Many to ETMP is a precursor to other HMRCThe primary objective of the SDLT hundreds of tasks were handled, from business areas migrating to SAP.project was to reduce IT running costs a legislative change to introduce aand to make the system easier to run and revised SDLT return, to agreeing internal If you would like to find out more aboutmaintain. This was achieved by replacing processes and job roles for administering this project, please contact:the old SAP application and platform, the new IT. Dress rehearsals ensured the success.story@capgemini.comwhich had a limited support life, witha standard SAP implementation, to takeadvantage of lower risk and lower total About Capgeminicost of ownership. The project’s success ®was ensured by having a team with theright people from the business and IT, With around 120,000 people Capgemini has developed its own way ofwith the right skills. Capgemini’s Aspire in 40 countries, Capgemini is working, the Collaborative Business one of the world’s foremost providers of ExperienceTM, and draws on Rightshore®, itsSAP Centre of Excellence was responsible consulting, technology and outsourcing worldwide delivery model.for implementing the ETMP platform and services. The Group reported 2011 globalSDLT application, providing technical and revenues of EUR 9.7 billion. Together with Learn more about us atfunctional expertise from project delivery its clients, Capgemini creates and delivers www.capgemini.comto operation and maintenance. The Stamp business and technology solutions that fitTaxes team in HMRC managed alignment their needs and drive the results they want. Rightshore® is a trademark belonging to Capgeminito the tight audit rules of the standard A deeply multicultural organization,SAP solution, and organisational change.Commercial and project assurance was Capgemini UK Approved by:provided by HMRC’s IT function. Public Sector HMRC Press Office Application Services Billie Major, Vice President, Capgemini UKHMRC’s Senior Responsible Officer for Outsourcingthe project highlighted tremendous joint SAPworking across all stakeholders engaged In collaboration with support. Capgemini is HMRC’s partnerin the business case, solution design and for IT and related services deliveredacceptance criteria. Capgemini ran gap through the Aspire contract. Capgemini isanalysis workshops with SDLT business prime contractor for Aspire, and managesexperts to review the old application, HM Revenue & Customs (HMRC) collects key partners and HMRC’s Ecosystem offuture process model and prototypes. tax and duties to make sure money is preferred suppliers.Requirements from the workshops were available to fund the UK’s public servicesapplied to the standard SAP model, and and makes payments to over seven million For more information, please visit:questions were answered and documented, families, providing targeted financial 24.02.12_IN ©2012 Capgemini. No part of this document may be modified, deleted or expanded by any process or means without prior written permission from Capgemini. Rightshore® is a trademark belonging to Capgemini.