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World Insurance Report 2016
from Capgemini and Efma
www.worldinsurancereport.com
Connected technologies and the Internet of Things are disrupting
how insurers connect with customers and underwrite risk…
34%
of customers are
likely to adopt
23%
of customers are
likely to adopt
Use social media for
insurance needs at
least once a month
Use social media for
insurance needs at
least once a month
Connected
ecosystems
smart homes &
buildings
Embedded
technologies
wearable or
digestible devices
Machine intelligence�
drones, robots, cars
… and driving the transformation
of the insurance industry
Gen Y and affluent customers are more demanding in the way
they connect with their insurers
30%
of customers are
likely to adopt
3
Interact with insurer
2.5X more on
social media and
2.0X more on
internet-mobile channel
Interact with insurer
1.5X more on
social media and
internet-mobile channel
Gen Y customers Affluent customers
27%32%
These affluent, technology-savvy customers may easily turn to
non-traditional firms for insurance
Likely to choose non-traditional
firms for insurance
&
1. Streamline processes
2. Build data and
analytic capabilities
3. Look for strategic
growth opportunities
1. Improve the value
proposition and services
2. Establish strategic
alliances
3. Build insights-driven
strategies through
data analytics
1. Prepare for evolution
in underwriting,
new customer and
product portfolios
2. Compete with new
industry players
of affluent Gen Y customers
are ready to buy insurance from
non-traditional insurance firms
Gen Y customers
Strengthen Enhance Transform
23% 31% 47%
Affluent customers
These disruptive technologies mean risk is shifting, decreasing
and becoming more transparent, requiring insurance companies
to change how they fundamentally assess and manage risk
GenY + Affluent customers
1-2 years
Short-Term
3-5 years
Mid-Term
5+ years
Long-Term
Copyright ©2016 Capgemini. All rights reserved.
For more information, contact us at insurance@capgemini.com
LookingattheFutureofInsuranceThePathForward
Globally, 47% of all customers have positive
experiences with their insurer, but only 34%
of Gen Y customers do

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Insurance, Gen Y and Internet of Things: World Insurance Report 2016 Infographic

  • 1. World Insurance Report 2016 from Capgemini and Efma www.worldinsurancereport.com Connected technologies and the Internet of Things are disrupting how insurers connect with customers and underwrite risk… 34% of customers are likely to adopt 23% of customers are likely to adopt Use social media for insurance needs at least once a month Use social media for insurance needs at least once a month Connected ecosystems smart homes & buildings Embedded technologies wearable or digestible devices Machine intelligence� drones, robots, cars … and driving the transformation of the insurance industry Gen Y and affluent customers are more demanding in the way they connect with their insurers 30% of customers are likely to adopt 3 Interact with insurer 2.5X more on social media and 2.0X more on internet-mobile channel Interact with insurer 1.5X more on social media and internet-mobile channel Gen Y customers Affluent customers 27%32% These affluent, technology-savvy customers may easily turn to non-traditional firms for insurance Likely to choose non-traditional firms for insurance & 1. Streamline processes 2. Build data and analytic capabilities 3. Look for strategic growth opportunities 1. Improve the value proposition and services 2. Establish strategic alliances 3. Build insights-driven strategies through data analytics 1. Prepare for evolution in underwriting, new customer and product portfolios 2. Compete with new industry players of affluent Gen Y customers are ready to buy insurance from non-traditional insurance firms Gen Y customers Strengthen Enhance Transform 23% 31% 47% Affluent customers These disruptive technologies mean risk is shifting, decreasing and becoming more transparent, requiring insurance companies to change how they fundamentally assess and manage risk GenY + Affluent customers 1-2 years Short-Term 3-5 years Mid-Term 5+ years Long-Term Copyright ©2016 Capgemini. All rights reserved. For more information, contact us at insurance@capgemini.com LookingattheFutureofInsuranceThePathForward Globally, 47% of all customers have positive experiences with their insurer, but only 34% of Gen Y customers do