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Intelligent process automation maximizing business
- 2. Presentation Title | Author | Date © 2018 Capgemini. All rights reserved. 2
Context
Best Practices for IPA
IPA Framework
Approach for IPA
Agenda
Case Study
- 3. Presentation Title | Author | Date © 2018 Capgemini. All rights reserved. 3IPA – Maximizing Business Value | Kaustav Dutta | 26 Sep 2018 © 2018 Capgemini. All rights reserved.
CxOs are exploring for smarter technologies to meet their top business priorities of 2018 and
beyond
Agile & Efficient
Processes
Business ValueCost
98% of the COO believes Cost Reduction
as a permanent task - Sustainability not
yet satisfying
73% of COOs confirmed Business
Process Automation is a key enabler of
Operational Excellence
Strategies of CTOs now include leveraging
of smarter technologies to become
smarter enterprises
47% of CxOs believe harnessing
emerging technologies can help rise up
the value chain
Enterprises in financial markets are challenged with ever increasing cost
reduction, faster time to market and focusing on value based work
- 4. Presentation Title | Author | Date © 2018 Capgemini. All rights reserved. 4IPA – Maximizing Business Value | Kaustav Dutta | 26 Sep 2018 © 2018 Capgemini. All rights reserved.
Forrester predicts Intelligent Process Automation using AI will reach $48.5
Billion by 2021
Technology Spending (in Billions)
Smarter business applications with embedded AI to disrupt jobs in management and professional
categories
- 5. Presentation Title | Author | Date © 2018 Capgemini. All rights reserved. 5IPA – Maximizing Business Value | Kaustav Dutta | 26 Sep 2018 © 2018 Capgemini. All rights reserved.
The Spectrum Of Smart Process Automation – An Incremental
Journey
Attended Automation
PotentialBusinessValue
Automated Macros :
✓ Simple tools build to automate
siloed tasks
Process Automation(PA) Evolution
Unattended Automation
PA 2.0
PA 1.0
PA 3.0
PA 2.1
PA 2.2
Business Value :
✓ Low to medium productivity gains
✓ Partial automation
✓ Availability limited to operator’s
work hours
Attended PA Bots :
✓ Software robots mimicking human
actions/rule based tasks and
residing on agents desktop.
Business Value :
✓ Medium to high productivity gain
✓ Partial/full automation of tasks
✓ Secure and sophisticated
✓ Requires human interaction
✓ Availability limited to operator’s
work hours
Unattended Bots:
✓ Software robots mimicking human
actions/rule based tasks deployed
on a “Control Center” /”Automation
Hub”
Business Value :
✓ High productivity gain
✓ 100% automation of all tasks
✓ Secure ,sophisticated and scalable
✓ Improved control and monitoring
✓ No human intervention required
✓ 24*7 available
Unattended AutomationIntelligent & Cognitive Bots
✓ Smart software bot that mimics
human brain by applying machine
learning, natural language
processing and pattern recognition
algorithms
Business Value :
✓ Significantly high productivity gain
through 100% intelligent
automation
✓ Secure and scalable
✓ Improved control and monitoring
✓ 24*7 available
✓ Intelligent decision making
✓ Can be trained to handle
unstructured inputs
Focus Area for
2018 and
Beyond
“By 2021, 72% of customer interactions
will be with smart processes”
Smarter technologies have enabled organizations to reap significant business value in an
incremental way
- 6. Presentation Title | Author | Date © 2018 Capgemini. All rights reserved. 6IPA – Maximizing Business Value | Kaustav Dutta | 26 Sep 2018 © 2018 Capgemini. All rights reserved.
Capgemini’s Intelligent Process Automation (CIPA) Framework
promises to deliver CxOs aspirations
1
2
3
Identify
Standardize, Eliminate
& Optimize
Automate
Smart
Processes
Processes
CIPA provides a structured end to end methodology to
usher in the intelligent business process automation in
any enterprise
1. Identify
✓ Create a process catalogue aligned with
business priorities
✓ Align identified processes with functional/work
patterns
✓ Define business case driven implementation
roadmap
✓ Establish Automation Core team
2. Standardize, Eliminate & Optimize
✓ Harmonize processes that support similar
functional/work patterns
✓ Identify and eliminate waste for quick wins
✓ Optimize sub-optimal processes
✓ Optimize processes based on futuristic
technology
3. Automate
✓ Progressively automate processes with best fit
solutions & technology (pure RPA → intelligent
RPA → Cognitive solutions)
✓ Integrate automated solutions to digitize end
to end
✓ Build reusable automation assets
Iterate
- 7. Presentation Title | Author | Date © 2018 Capgemini. All rights reserved. 7IPA – Maximizing Business Value | Kaustav Dutta | 26 Sep 2018 © 2018 Capgemini. All rights reserved.
Success of process automation lies in leveraging the industry best
practices
Intelligent
Process
Automation
Technology Governance
InnovationChange
Management
Technology
✓ Choose the right technology for the right business problem.
✓ Integrate multiple technology stacks to bring end to end
automation
✓ Break the myth – One platform for all automation needs
✓ Choose platforms with integrates well with existing IT
ecosystem
✓ Build reusable automation solutions
Governance
✓ Define business participation, steer and
sponsorship
✓ Define KPIs to measure business value
through automation
✓ Centralize automation Centre of
Excellence
✓ Unify technology islands
✓ Break functional siloes
Change Management
✓ Drive adoption through workforce transformation and
not replacement
✓ Drive satisfaction surveys to collate feedback
✓ Train users on the new work environment
✓ Communicate and collaborate
Innovation
✓ Encourage automation thought leadership
and workshops
✓ Assimilate and improve from outside-in-
views
✓ Investigate revenue generation avenues
from automated solutions
✓ Design futuristic processes with a digital
mindset
✓ Start small with pilots and industrialize
- 8. Presentation Title | Author | Date © 2018 Capgemini. All rights reserved. 8IPA – Maximizing Business Value | Kaustav Dutta | 26 Sep 2018 © 2018 Capgemini. All rights reserved.
Europe’s largest post trade settlement firm achieved significant
FTE gains using intelligent process automation – A case study
Client
▪ Identify:
✓ Funds Approvals
✓ Core and extended teams setup
✓ Automation Factory setup
▪ Standardize , Eliminate and Optimize
✓ 4 % FTE gain over 6 sprints. 18
processes considered. Baseline FTE of
50.
▪ Automate:
✓ 65% FTE gain for 1 fully automated
process end to end. Baseline FTE 12.
In summary : Till Aug 2018 – A total
savings of 10 FTE so far. Program is in
progress
Benefits
▪ Capgemini applied the CIPA framework to
deliver the aspirations of the COO. Key
deliverables in each phase included the
following:
▪ Identify :
✓ A concrete catalogue of headcount
intensive processes across enterprise
✓ Potential business case across each
service line
✓ Agile Implementation roadmap
▪ Standardize , Eliminate and Optimize
✓ Approved list of Standardized ,
Harmonized, Leaner and Streamlined
processes
▪ Automate:
✓ Used various technologies like ML
,Cognitive Services ,RPA, iBPM, API to
implement end to end process
automation.
Approach
The COO was challenged with a massive cost
reduction based on the following key
objectives
✓ Achieve 30% FTE gain in 2018 across all 10
business service lines (200+ processes,
1200FTE team)
✓ Maintain same quality of work as
today(~95% & above)
✓ Eliminate optimize only within accepted risk
appetite
✓ Eliminate operational risks by limiting usage
of tactical tools and manual interventions.
Challenges
One of the financial industry’s trusted provider of post-trade services. They provide settlement, safekeeping and servicing of
domestic and cross-border securities transactions, from bonds, equities and derivatives to investment funds. The organization has a
mammoth 1200FTE (and increasing!) Business Operations team spread across Belgium, Hong Kong and Poland
- 9. Presentation Title | Author | Date © 2018 Capgemini. All rights reserved.
This message contains information that may be privileged or confidential and is
the property of the Capgemini Group.
Copyright © 2018 Capgemini. All rights reserved.
A global leader in consulting, technology services and digital transformation, Capgemini is
at the forefront of innovation to address the entire breadth of clients’ opportunities in the
evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and
deep industry-specific expertise, Capgemini enables organizations to realize their business
ambitions through an array of services from strategy to operations. Capgemini is driven
by the conviction that the business value of technology comes from and through people.
It is a multicultural company of 200,000 team members in over 40 countries. The Group
reported 2017 global revenues of EUR 12.8 billion.
About Capgemini
Learn more about us at
www.capgemini.com
