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Lufthansa Reference Architecture for the OpenGroup

The presentation describes the aviation reference architecture framework including the meta model and a domain overview.

Author of paper and presentation:
Kai Schröder, Carsten Brockmann and Eldar Sultanow from
Capgemini Germany and
Carsten Breithaupt and Christian Vollmer from Lufthansa

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Lufthansa Reference Architecture for the OpenGroup

  1. 1. Lufthansa Reference Architecture for the OpenGroup An initiative of Lufthansa & Capgemini Berlin, 26th of April 2017 Carsten Breithaupt, Christian Vollmer Kai Schroeder, Carsten Brockmann, Eldar Sultanow
  2. 2. Copyright © Capgemini 2015. All Rights Reserved 220170426 RA Aviation - OpenGroup.pptx Agenda  Vision and Team  Methodology and roadmap  The Meta model  Domain overview  Exemplary domain: Ground Ops  Next Steps
  3. 3. Copyright © Capgemini 2015. All Rights Reserved 320170426 RA Aviation - OpenGroup.pptx Agenda  Vision and Team  Methodology and roadmap  The Meta model  Domain overview  Exemplary domain: Ground Ops  Next Steps
  4. 4. Our vision – We would like to create the reference architecture to: Copyright © Capgemini 2015. All Rights Reserved 420170426 RA Aviation - OpenGroup.pptx Allow new (IT) suppliers to quickly get knowledgeable on our industry specifics Create transparency in terms of which Information Systems is used for what purpose
  5. 5. Architecture Continuum - Definition Copyright © Capgemini 2015. All Rights Reserved 520170426 RA Aviation - OpenGroup.pptx The Architecture Continuum illustrates how architectures are developed and evolved. TOGAF defines the following four architectures as part of an Architecture Continuum:  Foundation Architectures  Common System Architectures  Industry Architectures  Organization-Specific Architectures
  6. 6. Involved Lufthansa architects Copyright © Capgemini 2015. All Rights Reserved 20170426 RA Aviation - OpenGroup.pptx 6 Carsten Breithaupt Enterprise Architect Head of Lufthansa Group Architecture Christian Vollmer Enterprise Architect
  7. 7. Involved Capgemini architects Copyright © Capgemini 2015. All Rights Reserved 720170426 RA Aviation - OpenGroup.pptx Dr. Carsten Brockmann Project leader Dr. Eldar Sultanow Lead Architect Kai Schroeder Director of Architecture Andreas Lutz Jewgenij Moldawski Lars Müller Martin Mierke Sebastian Schnelker Wolfgang Gillich Dr. Martin Swientek Jan Malcommes Phillip Pham
  8. 8. Copyright © Capgemini 2015. All Rights Reserved 820170426 RA Aviation - OpenGroup.pptx Agenda  Vision and Team  Methodology and roadmap  The Meta model  Domain overview  Exemplary domain: Ground Ops  Next Steps
  9. 9. Vision for this reference architecture Copyright © Capgemini 2015. All Rights Reserved 920170426 RA Aviation - OpenGroup.pptx Define an industry standard Definining domains Defining architectures for each domain Publish results
  10. 10. Overall procedure for creating the reference architecture 20170426 RA Aviation - OpenGroup.pptx 10 InitiationPhase: Cont.: Analyze existing documents  Determine domain specific processes  Determine domain specific layers Extension of existing information Create submission document  Analyze resulting documents of LEAF  Analyze additional documents  Generalize and anonymize  Request further documents  Exchange on issues via videoconference  Gather information through phone calls  Extend existing documents with new information  Create content within each layer LEAF Lufthansa Enterprise Architecture Framework • Need to define and agree on IT architecture processes • Based on TOGAF customizing • Harmonize IT architecture processes with planningIT • Preparations for the introduction into the necessary LH Group institutions. “The Way We Work”: Definition of approach, process and method for enterprise architecture work by customizing TOGAF “planningIT”: Implement prototype reports within planningIT LEAF Reference Manual: Define deliverables, views and artifacts for use with planningIT and based on TOGAF Training Concept: Concept for architects’ training in working with LEAF and planningIT Results of Project “LEAF” Architecture Action Plan: High Level Target Architecture with focus on selected domains We will make use of existing deliverables and Setup We will setup a joined team of Capgemini, the OpenGroup and Lufthansa
  11. 11. Content of an Open Group Reference Architecture Copyright © Capgemini 2015. All Rights Reserved 1120170426 RA Aviation - OpenGroup.pptx Business Architecture Application Architecture Data Architecture Technology Architecture
  12. 12. Proposed Roadmap Copyright © Capgemini 2015. All Rights Reserved 1220170426 RA Aviation - OpenGroup.pptx 1st Step: Create Initial version Lufthansa Capgemini 2nd step: Extension with other airlines having a successful track record in delivering architectural content Air Canada Air China Etihad Singapore 3rd step: Extension with immediate and sorrounding stakeholders Airports Service companies Maintenance and repair Catering Air Traffic control Regulatory entities Aircraft manufacturers
  13. 13. Copyright © Capgemini 2015. All Rights Reserved 1320170426 RA Aviation - OpenGroup.pptx Agenda  Vision and Team  Methodology and roadmap  The Meta model  Domain overview  Exemplary domain: Ground Ops  Next Steps
  14. 14. Meta Model Copyright © Capgemini 2015. All Rights Reserved 1420170426 RA Aviation - OpenGroup.pptx Symbol Element BusinessArchitecture Business Domain Business Domain (Top Level Element) Subdomain Subdomain (assigned to a Business Domain) Business Capability Business Capability (assigned to a Subdomain) BPMN Starting State and End State Activity 1 Activity 2 Activities of a business process (can be chained) An artifact (document, table, item, …) that is input or output of an activity and that relates to an Information Object
  15. 15. Meta Model Copyright © Capgemini 2015. All Rights Reserved 1520170426 RA Aviation - OpenGroup.pptx Application Architecture Application Application covers/possesses one or more Business Capabilities DataArchitecture Entity Entity describing a data object Information Object Information Object encompassing entities Relations between entities and information objects Technology Architecture Technology Component Technology (Infrastructural) Component These can be nested hierarchically
  16. 16. Meta Model Copyright © Capgemini 2015. All Rights Reserved 1620170426 RA Aviation - OpenGroup.pptx
  17. 17. Meta Model Copyright © Capgemini 2015. All Rights Reserved 1720170426 RA Aviation - OpenGroup.pptx Business Process Model For each Business Domain a Business Capability Map exists. This map assigns to each subdomain all belonging business capabilities. BusinessProcess Activity 1 Activity 2 Activity 3 Activity 4 input output input output input output input output Information Object 1 Information Object 2 Information Object 3 Information Object 4 Information Object 5 Information Object 6 Information Object 7
  18. 18. Meta Model Copyright © Capgemini 2015. All Rights Reserved 1820170426 RA Aviation - OpenGroup.pptx Entity Relationship Diagram Entities (Data Objects) and Information Objects relate to each other. They can be nested hierarchically and have attributes. Information Object Entity 4 Entity 2 Entity 3 - Attribute 1 - Attribute 2 Entity 5 Entity 1 Relation 4 Relation 2 Relation 1 Relation 3
  19. 19. Copyright © Capgemini 2015. All Rights Reserved 1920170426 RA Aviation - OpenGroup.pptx Agenda  Vision and Team  Methodology and roadmap  The Meta model  Domain overview  Exemplary domain: Ground Ops  Next Steps
  20. 20. Domain Model Copyright © Capgemini 2015. All Rights Reserved 2020170426 RA Aviation - OpenGroup.pptx Sales Inventory Management Sales Channel Management Reservation Ticketing Direct Sales Channel & Shopping Sales Agent Channels Ground Ops Station Management Ground Staff Management Passenger Check- in Load Planning Airport Infrastructure Baggage Management Product Network & Fleet Planning Fleet Planning Network Management Network Data Analysis Cooperations & Alliances Scheduling Codeshare Revenue Management & Pricing Group Bookings Availability Management Forecast & Optimization Pricing Product Management & Design Maintenance Maintenance & Testing Cargo Forwarding Carrying
  21. 21. Domain Model continued Copyright © Capgemini 2015. All Rights Reserved 2120170426 RA Aviation - OpenGroup.pptx Flight Ops Operational Flight Planning Operations Control Crew Management Flight Support Marketing & Customer Care Loyality Feedback & Complaint Customer Profile Direct Marketing Customer Communication Support IT Services HR Finance Data Management and Analysis Business Process Integration Contract Management & Procurement Catering Procurement
  22. 22. Overall overview Copyright © Capgemini 2015. All Rights Reserved 2220170426 RA Aviation - OpenGroup.pptx MaintenanceMarketing & Customer Care Customer Communication Customer Profile Management Direct Marketing Feedback & Complaint Loyalty Flight Ops Crew Management Flight Support Operations Control Operational Flight Planning Sales Revenue Management & Pricing Network & Fleet PlanninigProduct Ground Ops Sales Management Forecast & Optimization PROS P4/G4 Revenue Management Pricing Calculate Forecast Optimize Availability Central Fare Solution (CFS) FareQuoteRQ Calculate Prices Central Fare Solution (CFS) Monitor Competitor Prices TechnologyArchitectureBusinessArchitecture ERP Finance / SAP Platform Amadeus availability & pricing platform Product Management and Analytics Platform Media Monitoring System Product Management & Design Product Management Application Manage Air/Ground Products Define Product Strategy Manage Customer Experience Manage Corporate Design Media system Manage Ancillary Services Inventory Management Inventory Management System ManageSeatInventory ManageWaitlists DistributeSchedules ManageFlightRelated AvailabilityRestrictions Direct Sales Channel & Shopping Direct Sales Platform SearchAndOfferProduct CreateReservation ManageOrder ManageBooking Availability Management Availability Calculator (Real Time) SeatAvailability ManageAvailability Manage Influences Group Bookings Group Offer Manager SearchFlightsMultiPAX CheckSeatAvailability SearchFlightUp9Pax Group Sales Tool Group Reservation Pricing Module for Group Reservation Reservation Ticketing Booking System SearchFlight Search Basic Flight Search Multistop Flight Search Rebook Flight Create Reservation ExecuteBookOnHold ServiceList E-Commerce Portal & Shop system Flight Scheduling System Customer Relationship System Network & Fleet Planning Fleet Management Assign Fleet Manage Fleet Size Partner Management Manage Commercial Partners Support Aircraft Sourcing Manage Entry Into Service Network Management Design Flight Network Optimize Flight Network Model O&D Insights Provide O&D Insights Accounting Manage Cooperation Accounting Publishing Report Alliances Statistics Report Joint Venture Statistics Publish Flight Plan Code Share Manage Slots Manage Code Shares Optimize Schedules Business Intelligence Analyze Market Data Gather Historical Sales Statistics Gather Flight Costs Enterprise Accounting System Business Intelligence System Customer Communication Manager Support Ticket System Common Enterprise Software or Cloud Enterprise Platform CUPPS Platform Operational Flight Planning System Operations Control Platform Crew Management Platform Product Maintenance System Product Testing Platform Load Planning Load Planning Tool Baggage Management Baggage Tracking System TrackBaggage RedirectBaggage ControlLoadProcess PlanLoadProcess ProvideLoadInformation Ground Staff Management Ressource Planning Tool ManageRostering PlanCrewDisposition PlanShifts ManageBaggageLoading ManageBaggageUnloading Station Management Airport Management System ProvideAirportInfrastructure ManageAirportInformation ManageRampActivities ManageGroundHandling ManagePassengerStreams ManageLounges ManageIrregulatories Onstation IssueVouchers Passenger Check-in Passenger and Baggage Processing Application / Depature Control System CheckinPassenger BoardPassenger HandleWaitlist AcceptLuggage CheckTravelDocuments Tracking Platform Communication Platform Cargo Slot Manager Operations Control System Flight Planning Tool Cabin Crew Support System Flight Deck Support System Onboard Communication System Crew Management System CalculateFlightPlan DistributeOperational FlightPlan ProvideCrewBriefing ProvidePayloadAndFuel ProvideNavigationAnd FlightInformation ManageCrewResources CommunicateWithCrew PrepareFlight SupportPassengerOnboard HandleFlightIrregularities DispatchFlight&Crew OptimizeFuel ManageFlightPlan CoordinateSlots ProvideOnboard Communication ReportFlightAndIncidents SignLoadSheet Flight Support Platform Notifying Service Notify Service Disruption Notify Service Fulfillment Social Media Manager Connect Social Media Customer Data Manager Maintain Customer Master Data Maintain Customer Preferences Customer Profile Analyzer Analyze Customer Relationships Manage Customer Profiles Marketing Project Manager Manage Campaigns Manage Sales Promotions Personalized Offer Calculator Provide Personalized Offers Customer Feedback Managing Tool Manage Customer Feedback Manage Customer Claims Customer Survey Tool Manage Customer Surveys After Sales Handler Manage After Sales Miles Calculation Service Earn Miles Spend Miles Customer Loyalty Manager Manage Loyalty Account Book Awards Provide Partnership Accural Maintenance Product Maintenance Application Product/Service Testing Product/Service Maintenance Product/Service Monitoring Maintenance planning Forwarding Cargo Forwarding System Recieve shipment Handover shipment Messaging from/to forwarder Tracking & Tracing Communication platfrom Customer Relationship Management System Carying Cargo Control System Recieve shipment Handover shipment Messaging from/to forwarder Tracking & Tracing Warehouse Management System Store freight Collect freight Planning capacity Warehouse reporting Sales Management System DefineSalesChannel Strategy ManageSalesChannel ReportSalesAgentStatistics ManageSalesAgents ManageSalesAccounts Common Use Passenger Processing System (CUPPS)- Platform Tracking Platform Cloud Enterprise Platform Communication und Messaging Platform
  23. 23. Copyright © Capgemini 2015. All Rights Reserved 2320170426 RA Aviation - OpenGroup.pptx Agenda  Vision and Team  Methodology and roadmap  The Meta model  Domain overview  Exemplary domain: Ground Ops  Next Steps
  24. 24. Example: Ground Ops Business Capabilities Copyright © Capgemini 2015. All Rights Reserved 2420170426 RA Aviation - OpenGroup.pptx Load Planning Passenger Check-in ControlLoadProcess CheckinPassenger PlanLoadProcess ProvideLoadInformation BoardPassenger HandleWaitlist AcceptBaggage IssueVouchers CheckTravelDocuments Station Management ManageGroundHandling ManageAirportInformation ManagePassengerStreams ManageLounges ManageIrregularitiesOnSta tion ManageRampActivities Baggage Management TrackBaggage ManageBaggageLoading ManageBaggageUnloading RedirectBaggage ReconcileBaggage Ground Staff Management ManageRostering PlanStaffDisposition PlanShifts Airport Infrastructure ProvideAirportInfrastructure
  25. 25. Example: Ground Ops Applications Copyright © Capgemini 2015. All Rights Reserved 2520170426 RA Aviation - OpenGroup.pptx Baggage Processing System Load Planning Load Planning Tool Baggage Management Baggage Tracking System TrackBaggage RedirectBaggage ControlLoadProcess PlanLoadProcess ProvideLoadInformation Ground Staff Management Ressource Planning Tool ManageRostering PlanCrewDisposition PlanShifts ManageBaggageLoading ManageBaggageUnloading Station Management Airport Management System ProvideAirportInfrastructure ManageAirportInformation ManageRampActivities ManageGroundHandling ManagePassengerStreams ManageLounges ManageIrregulatoriesOnstat ion IssueVouchers Passenger Check-in Passenger and Depature Control System CheckinPassenger BoardPassenger HandleWaitlist AcceptLuggage CheckTravelDocuments
  26. 26. Example: Ground Ops Technology Copyright © Capgemini 2015. All Rights Reserved 2620170426 RA Aviation - OpenGroup.pptx TTY Ressource Planning Tool ACARS E-Mail Passenger and Baggage Processing Application / Departure Control System Baggage Tracking Application Load Planning Tool Airport Management System Airline Management System Common Enterprise Software Plattform or Cloud Enterprise Plattform Communication and Messaging Platform Common Use Passenger Processing System (CUPPS)- Platform Tracking Platform
  27. 27. Example: Ground Ops Data Copyright © Capgemini 2015. All Rights Reserved 2720170426 RA Aviation - OpenGroup.pptx 1 n 1 1 n m Operations Operating Areacarriescurrent assignedto Baggage Freight Flight AircraftFleet Seat Map Seat Crew Rotation Passenger/ Freigt Op Aircraft Op Gate Ramp Disposition Cargo/Mail Freight Document Load Document
  28. 28. Copyright © Capgemini 2015. All Rights Reserved 2820170426 RA Aviation - OpenGroup.pptx Agenda  Vision and Team  Methodology and roadmap  The Meta model  Domain overview  Exemplary domain: Ground Ops  Next Steps
  29. 29. We have two main contacts for this project... Copyright © Capgemini 2015. All Rights Reserved 2920170426 RA Aviation - OpenGroup.pptx Dr. Eldar Sultanow Lead Consultant Capgemini Nürnberg Eldar.Sultanow@capgemini.com Dr. Carsten Brockmann (Coordinator) Lead Consultant Capgemini Berlin Carsten.brockmann@capgemini.com

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