The document discusses trends in the retail supply chain industry and opportunities for shorter delivery times. It notes that online demand and mobile commerce are growing rapidly. While most orders are currently fulfilled through central warehouses, new technologies may allow bypassing warehouses by fulfilling orders from local stores instead. This "strategic order orchestration" could offer faster delivery options while improving resource utilization across channels. The document encourages attendees to identify opportunities using an ROI tool and follow up on potential partnerships.

1. Shorter journeys for larger profits
Thursday 7th February 2013
Steve Wilson
Vice-president
Head of Supply Chain – Capgemini
Transform to the power of digital
Copyright © 2013 Capgemini Consulting. All rights reserved.

2. Contents
Who we are
The future of e-fulfilment
Where to go next
Copyright © 2013 Capgemini Consulting. All rights reserved.
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3. Who are we and what do we do?
Copyright © 2013 Capgemini Consulting. All rights reserved.
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4. Capgemini is one of the World’s largest consulting, technology and outsourcing firms
Capgemini
€9.7bn turnover
120,000 people in 40 countries
Global reach
Copyright © 2013 Capgemini Consulting. All rights reserved.
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5. Retail is one of our largest market areas globally
Copyright © 2013 Capgemini Consulting. All rights reserved.
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6. We analyse future trends in Supply Chain to drive evolution of client business models
What do fast moving What trends will have the What are the trends in
technologies mean for greatest impact on the logistics outsourcing for
traditional companies? retail and consumer goods 2013?
industry in the next
decade?
Copyright © 2013 Capgemini Consulting. All rights reserved.
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7. Today, we’ve worked with MetaPack to help you get the most out of the Conference
The ROI tool is a way to identify services and opportunities from today that
could generate both revenue benefits as well as cost savings for your business
Copyright © 2013 Capgemini Consulting. All rights reserved.
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8. Attend the presentations and exhibitions to identify opportunities for your business
Today:
From tomorrow:
• MODEL: download the MetaPack ROI Calculator
• PURSUE: push potential opportunities forward into follow up conversations
• CONVERT: turn opportunities into real cost savings and/ or additional revenue
Copyright © 2013 Capgemini Consulting. All rights reserved.
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9. What does the future hold for central fulfilment warehouses?
Copyright © 2013 Capgemini Consulting. All rights reserved.
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10. Most online orders are fulfilled centrally through a Fulfilment Centre
Centralising order volumes
makes high volume e-
retailing feasible
Web
Delivery
to
Doorstep
Phone
Delivery
Order Parcel Parcel
Fulfilment to Click &
Management Carrier Carrier
Centre Collect
System Hub Depot
location
Tablet
Delivery
to Locker
Kiosk
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11. Next day service creates high peak hour workloads and significant investment
High throughput systems
are capital intensive and
Fulfilment often are underutilised
Centre except at peak
High Density Storage Parcel Sorter Hanging Garment System
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12. Online demand keeps growing month on month...
15% Growth YOY!
2010 2011 2012
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13. ...and mobile is the fastest growth area in online retailing
IMRG Capgemini e-Retail and m-commerce indexes
Smart-phones really are
2011 2012 becoming ‘standard’
1600
1400
1200
1000
Rebased e-retail index
800
Rebased e-retail index (Exc. Travel)
m-Commerce Index
600
m-Commerce Index (Exc. Travel)
400
200
0
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14. A Strategic Order Orchestration system allows the central FC to be bypassed...
Fewer miles...and
cheaper!
Store #1 Click &
Web Collect
Store #2
Delivery
Phone to
X X
Doorstep
Strategic Parcel Parcel
Fulfilment
Order Carrier Carrier
Centre
Orchestration Hub Depot
Delivery
Tablet to Locker
Store #99
Kiosk
Store #100
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15. ...it also offers a true ‘multi-channel’ operational experience
Being able to refund the
Supports: correct amount – not
• Next Day Click & Collect just today’s price is
• Same Day Click & Reserve important
• Returns / Refunds
• Utilisation of store staff
Key Success Factors:
• In-store stock accuracy
• In-store labour scheduling
Early Adopters:
Copyright © 2013 Capgemini Consulting. All rights reserved.
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16. What do I do next?
Copyright © 2013 Capgemini Consulting. All rights reserved.
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17. Finding out more is simple...
• We have included some light reading in your takeaway bags
• Refer to the ROI tool today
• Come visit us at our stand in the exhibition hall
• Visit www.uk.capgemini.com
Steve Wilson
Vice President
Capgemini UK
Mobile:+44 7800 978 788
steve.wilson@capgemini.com
Copyright © 2013 Capgemini Consulting. All rights reserved.
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18. Thank you!
Copyright © 2013 Capgemini Consulting. All rights reserved.