Storage Resource Optimization Delivers “Best Fit” Resources for Your Applications

1. 1© Copyright 2015 EMC Corporation. All rights reserved. STORAGE RESOURCE OPTIMIZATION (SRO) DELIVERS “BEST FIT” RESOURCES FOR YOUR APPLICATIONS CAPGEMINI: MATCH STORAGE AND NETWORKING RESOURCES TO SPECIFIC BUSINESS AND TECHNICAL REQUIREMENTS 1© Copyright 2015 EMC Corporation. All rights reserved.

2. 2© Copyright 2015 EMC Corporation. All rights reserved. The intelligent policies implemented via the Software Defined Data Centre (SDDC) have aggregated compute, storage, networking, security and availability services to help deliver and automatically manage storage and networking resources. The result? Reduced costs and quicker time to market allow your people and resources to spend more time on creating and delivering new innovative and revenue generating services. CAPGEMINI’S JOURNEY TO THE SOFTWARE DEFINED DATA CENTRE STORAGE STRATEGY – CAPGEMINI OVERVIEW

3. 3© Copyright 2015 EMC Corporation. All rights reserved. CURRENT PAIN POINTS •  Low utilization rates drive up storage costs •  Too much capacity on high end storage reduces ROI •  Too many tools required to manage heterogeneous storage •  Complexity and overlap across environments lead to extended resolution time for migrations, outages, day to day management •  Inadequate reporting results in reactive management to capacity and performance related issues •  Lack of management and usage reporting affects chargeback and recovery of unallocated charges

4. 4© Copyright 2015 EMC Corporation. All rights reserved. CASE STUDY: HOW DOES SRO HELP CAPGEMINI ADDRESS THE PAIN POINTS SRO manages application complexity by modelling application SLAs to storage types to ensure performance, lower TCO and change procurement trends. SRO provides highly effective and automated capacity and utilization management to ensure growth and performance is managed according to best practice. With SRO procurement works more efficiently. We are able to best match storage and networking resources to specific business and technical requirements resulting in reduced costs whilst protecting performance and service levels. This will save Capgemini $3.7m in 2015 and $20m over the next 3 – 5 years. With SRO we were able to show how a PB of storage supporting an SAP application for a new customer could be re-modelled to deliver the required level of performance on a different class of storage resulting in Capex savings of 30% - $2.1m With SRO we continue to lower TCO, change procurement trends and improve service levels.

5. 5© Copyright 2015 EMC Corporation. All rights reserved. CASE STUDY: HOW DOES SRO HELP CAPGEMINI ADDRESS THE PAIN POINTS SRO manages and reports storage usage ensuring effective chargeback SRO improves operational efficiency and reporting through automated health, compliance and governance practices With SRO Capgemini were able to recover over $1.1m of unallocated storage charges as a direct result of improved usage and charge back reporting. This related to >10% of the total storage charge. With SRO we achieved higher levels of automation and customization leading to significant improvements in productivity and TCO. By the end of 2015 our support ratios for standardized storage technology will be close to 1500TB per FTE. In 12 months Capgemini has deployed SRO to more than 60 customers supported by 16 data centres in 6 counties successfully simplifying one of the most complex global deployments across the planet

6. 6© Copyright 2015 EMC Corporation. All rights reserved. THE CAPGEMINI JOURNEY THE NEED FOR SRO – THE GOAL •  A globally defined SRO program with world wide coverage. •  Extensive capability and flexibility at the regional level with a single federated view of all deployed storage at the global level.

7. 7© Copyright 2015 EMC Corporation. All rights reserved. DISCOVER, ANALYZE, CUSTOMIZE, OPTIMIZE, VISUALIZE Compliance •  SLA reporting •  Configuration management •  Data protection compliance Capacity •  Usage & trends •  Chargeback •  Reporting Performance •  Application to infrastructure mapping •  Performance trending & reporting •  Performance troubleshooting PhysicalVirtual& Software- defined Performance Analysis Capacity Reporting Monitoring & Alerting Configuration Compliance Built-In Integration End-to-End Topology, Hosts, Hypervisors, VMs, Switches, Arrays Hosts, VMware, Hyper-V, VMAX, DMX, VNX, CLARiiON, Celerra, Isilon, Data Domain, Centera, IBM, NetApp, HP, Hitachi Health alerts, breached thresholds, configuration violations for hosts, switch and storage Alerts non-compliance to user defined policies & EMC Support Matrix ViPR, Service Assurance Suite •  Best match storage and networking resources to specific business and technical requirements THE CAPGEMINI JOURNEY ! THE END PRODUCT A single unified storage management capability driven by SRM. Optimal efficiency and support

8. 8© Copyright 2015 EMC Corporation. All rights reserved. SRO – CAPGEMINI WORLD WIDE ROLLOUT •  SRO monitors all components that draw on storage capacity, including virtual machines and more •  SRO derives the metrics and key performance indicators needed to ensure proper storage resources provide optimum storage delivery. Local SRO instances in production "  Canada "  Netherlands "  France "  UK "  US "  Germany #  Automated management of storage capacity #  Constant monitoring of storage resources #  Intuitive dashboards for viewing key events, KPIs, and storage asset metrics in real time #  Dynamic discovery of SAN and corresponding LUNs #  Reduced administrative overhead LocalDashboardineachCountry GlobalDashboardintheUK

9. 9© Copyright 2015 EMC Corporation. All rights reserved. Global Dashboard Global Availability and Capacity Trend Analysis •  We perform enterprise wide capacity trend analysis to determine storage growth rates by region and when new capacity is needed. •  Context sensitive tables allow drill-down into the details about LUN Consumers and Disk Contributors at the local level. •  At the local level, you can predict when virtual machines or physical hosts will run out of capacity plus you will avoid the frantic request to expand or create new data stores. CAPGEMINI - GLOBAL DASHBOARD

10. 10© Copyright 2015 EMC Corporation. All rights reserved. Regional Dashboard End-to-End Topology SCENARIO: The DBA walks up and says, “My database is performing poorly.“ Do you: A) Tell him to stop complaining, B) Open all of the various points of management for your infrastructure, C) Summon SRO, D) Blame the network guys? ANSWER: Summon SRO: it enables rapid root cause analysis of performance issues at all levels. Take a look at the database VM to see if disk IO is experiencing a bottleneck. Looks good? Export any report to a PDF, image, or email it directly to the DBA, manager, and other curious people. You can even create a custom view that contains tables, charts, and graphs from other reports by simply pinning them to build a dashboard. Drill into the details of the virtual disk performance to get a better picture. That’s odd, the latency is high but IOPS are low, then suddenly latency drops off and IOPS spike to over 30k. Why? VNX FAST Cache kicked in and began servicing the workload from flash in real-time. PERFORMANCE AND PERFORMANCE TRENDING

11. 11© Copyright 2015 EMC Corporation. All rights reserved. •  As excessive capacity sits underutilized on high-end storage, and as consumption moves toward expense-based operations, organizations continually seek cost-optimized resource-as-a-service offerings. With SRO we find the best match for storage and networking resources to specific business and technical requirements. SRO ascends to the next level in determining application best-fit solutions at the best price. •  What is Storage Resource Optimization ‘as a service’? A repeatable, rapid deployment ‘proof of value’ process, providing insight into customer application storage infrastructure and, ultimately, highlighting opportunities for CapEx and OpEx efficiencies. SRO leverages the capabilities of SRM and experience from the world wide Capgemini SRM program to demonstrate best match storage solutions for the customer environment and applications. •  Why SRO? Customers frequently lack end to end insight across their application to storage environments, are often reactive to application and business demands and are unable to best match resources to such needs. •  Customers want to reduce TCO / Improve ROI to meet the demands of their business •  Customers need a way to procure more efficiently and make the best choices at the right times. •  Customers see value in pro-active management; reactive management is costly and inefficient BRINGING STORAGE RESOURCE OPTIMIZATION ‘AAS’ TO OUR CUSTOMERS BEST FIT RESOURCES FOR YOUR APPLICATIONS

12. 12© Copyright 2015 EMC Corporation. All rights reserved. How do we deliver SRO to the customer? –  SRO is delivered as a service. –  No need for the customer to invest time and money in deploying the software and effort to establish ways of improving storage efficiency and savings. –  Capgemini will plan for, deploy the software, undertake the discovery and analysis and produce the high value assessment. –  Capgemini will even deploy the physical and virtual infrastructure if preferred by the customer. –  Capgemini will agree on the scope of the assessment with the customer – typical scope might be a number of applications connected to a number of hosts on a defined storage set in a single data center. –  This scenario is generally sufficient to define a number of business outcomes and areas for improvement that can be considered or extended into a wider and more encompassing assessment. FROM SRM TO SRO - STORAGE RESOURCE OPTIMIZATION BEST FIT RESOURCES FOR YOUR APPLICATIONS

13. 13© Copyright 2015 EMC Corporation. All rights reserved. •  Storage Resource Optimization – scope of work Most businesses experience inefficiencies within their storage estates, have deployed high cost solutions to meet performance and services demands, and are unable to accurately reflect usage. Capgemini together with their customers use SRO to discover and address these pain points. In most cases a 6 week ‘proof of value’ exercise using SRO in a defined environment (data centre, set of applications) will show where cost savings and better decisions around solutions and investments can be made. •  Storage Resource Optimization – Deployment and Results STORAGE RESOURCE OPTIMIZATION (SRO) HOW DOES CAPGEMINI DEFINE THE SCOPE OF SRO AND DEPLOY

14. 14© Copyright 2015 EMC Corporation. All rights reserved. Storage Resource Optimization – Results STORAGE RESOURCE OPTIMIZATION (SRO) HOW DOES CAPGEMINI DEFINE THE SCOPE OF SRO AND DEPLOY Following the data collection and analysis phase, a high value assessment is produced to show business and technical outcomes with proposed savings and improvements. Business Outcomes – Address customer pain points customer specific drivers - Recover over-provisioned storage buy less, improve utilization and optimization of existing assets - Tier down over-specified storage buy differently and more efficiently - Transform storage create efficiencies and cost reductions - Improve chargeback and recover unallocated charges address revenue leakage - improve Service Levels mean time to identification (MTTI). health checks and compliance

15. 15© Copyright 2015 EMC Corporation. All rights reserved. STORAGE RESOURCE OPTIMIZATION INFRASTRUCTURE Comprises •  4- 6 virtual machines with •  4 vCPU •  32 GB memory •  200 GB to 2TB disk space Collects •  SMI-S based storage and FC switch metrics •  WMI/WEBM Windows metrics •  UNIX metrics via SSH •  Virtual Server metrics via vCentre statistics Requires •  Virtual server platform •  Administrator/Root access for data collection •  VPN to Capgemini site for analysis and reporting (optional at customer site) Reports •  End-to-end Infrastructure Topology •  Capacity utilization and predictive trends •  Performance against “best practice” thresholds •  Physical Configuration against “best practice”

17. 17© Copyright 2015 EMC Corporation. All rights reserved. STORAGE RESOURCE OPTIMIZATION (SRO) FOR MORE INFORMATION ON STORAGE RESOURCE OPTIMIZATION AND HOW CAPGEMINI CAN HELP YOU MATCH STORAGE AND NETWORK RESOURCES TO SPECIFIC BUSINESS AN D TECHNICAL REQUIREMENTS PLEASE CONTACT: Neil Draper Global Lead - Storage and Data Protection Services neil.draper@capgemini.com Capgemini Office St. Vauxhall 95 Wandsworth Road London SW8 2HG

18. 18© Copyright 2015 EMC Corporation. All rights reserved. Together - delivering end-to-end solutions for information lifecycle and helping customers transform business •  Leading systems integrator and provider of consultancy, outsourced services and enterprise infrastructure •  Joint executive level commitment and alignment •  Dedicated teams to support pre-sales, sales, delivery, engineering, and product development •  Global training program for solutions development to on-shore and off shore delivery. Fully integrated inside Capgemini University for Capgemini career skills and development •  Providing end-to-end solutions for clients, bringing together joint sector, application, and infrastructure experts •  Global delivery model with hubs in many countries providing greater delivery-driving economies of scale, delivering best practices and customer experience Capgemini and The EMC Federation EMC II, PIVOTAL, VMware, VCE Jeremy Burton, President, Products and Marketing at EMC speaks at Capgemini SPARK on digital transformation Capgemini receiving EMC Global Federation Award 2014 (given at EMC World 2014)

20. The information contained in this presentation is proprietary. © 2015 Capgemini. All rights reserved. www.capgemini.com About Capgemini With almost 145,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consul=ng, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini creates and delivers business and technology solu=ons that ﬁt their needs and drive the results they want. A deeply mul=cultural organiza=on, Capgemini has developed its own way of working, the Collabora=ve Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Rightshore® is a trademark belonging to Capgemini