Why do only a few of ICT transformations in service-oriented businesses like Care, Retail, Utilities, Finance and Telecommunications result in increased customer satisfaction and/or business value? Herman shares his learnings from 20 years in ICT management roles, and his vision for the future of the IT function.
35. Tribe
Lead
Tribe Care Automation
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Squad
Self Care
Squad
Mobility
Squad
Care View
Squad
Case Mgt
Squad Lead
Sol. Owner
Front Dev.
Back Dev
OPS
QA
QA QA QA
Squad Lead
Sol. Owner
Front Dev.
Back Dev
OPS
QA
Squad Lead
Sol. Owner
Front Dev.
Back Dev
OPS
QA
Squad Lead
Sol. Owner
Front Dev.
Back Dev
OPS
QA
Tribe
Architect
36. Tribe
Lead
Tribe Care Automation
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Squad Lead
Sol. Owner
Front Dev.
Back Dev
OPS
QA
QA QA QA
Squad Lead
Sol. Owner
Front Dev.
Back Dev
OPS
QA
Squad Lead
Sol. Owner
Front Dev.
Back Dev
OPS
QA
Squad Lead
Sol. Owner
Front Dev.
Back Dev
OPS
QA
API
Chapter
Squad
Self Care
Squad
Mobility
Squad
Care View
Squad
Case Mgt
39. Tribe
Lead
(Tribe) BE Business
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Squad
Digital
Squad
Assets
Squad
Content
Squad Lead
Sol. Owner
QA QA QA
Squad Lead
Sol. Owner
Squad Lead
Sol. Owner
Squad Lead
Sol. Owner
Squad
Brand/Research
BUSINESS
UNIT
48. 48
Care Automation
Marketing Automation
Trading
MDM/BI
Sales Automation
Ledger
Billing Automation
Inventory
CU program
BILLING RELEASE TRAIN
MARKETING RELEASE TRAIN
CARE RELEASE TRAIN
• @THE SERVICE of ALL BU’s
• SCALE OF ECONOMY
• AGILE POWERED
• NETWORK OF TRUST
• INCLUSIVE:
SYSTEMS+PROCESS
• REPEATABILITY
A NETWORK OF EUROPEAN CAPABILITY CENTERS
49. Titre de la Présentation – Lieu et Pays – Date Jour Mois Année 49
A Core Product BU Specifics