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World Quality Report 2012-13
Testing for the Future
Alain Mey
Capgemini Global & EMEA Alliance Manager,
HP Software
Stefan Gerstner
VP Global Testing Services Capgemini Group
                                             2012/13
December 4, 2012
Introductions




 Alain Mey
 Capgemini Global & EMEA Alliance Manager, HP Software



 Stefan Gerstner
 VP Global Testing Services, Capgemini Group




                                                                   World Quality Report 2012-13 | September 2012

                                                         Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   2
Agenda

         Introducing the World Quality Report

         Key findings by topic
          Quality Budgets
          Testing Centers of Excellence
          Mobile Testing
          Cloud
          Quality Assurance Resources

         How can you leverage the WQR and its findings?




                                         World Quality Report 2012-13 | September 2012

                               Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   3
What is the World Quality Report?

 Only global report for application quality
  covering:
  • Outsourcing trends, tools, technology, organization
  • Industries: CPRD; E&U; FS; High-Tech; Public; TME
  • Geographic analysis: ANZ; Brazil; China; France;
    Germany; Netherlands; North America; Nordics; UK
 Co-sponsored report by Capgemini, Sogeti & HP
  • Capgemini Group (world leader in testing services)
  • HP (World leader in application testing technologies
 Research sample and methodology
  • 1,553 telephone interviews with CIOs, CFOs,
    IT directors and senior managers involved in
    testing and QA based on a structured questionnaire.
 Fourth year the report has been published


                                                                     World Quality Report 2012-13 | September 2012

                                                           Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   4
World Quality Report: Interviews by Region

                                        WQR research
                                         based on 1,553
                                         telephone
                                         interviews
                                         covering 25
                                         countries

                                        Data from
                                         questionnaire
                                         and customer
                                         quotes




                                         World Quality Report 2012-13 | September 2012

                               Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   5
World Quality Report: Interviews by Sector and
Job Title

     Interviews by Sector    Interviews by Job Title




                                           World Quality Report 2012-13 | September 2012

                                 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   6
2012-13 World Quality Report Details

6 x 2 page sector analysis   9 x 2 page country analysis,
                             top trends




                                                  World Quality Report 2012-13 | September 2012

                                        Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   7
Key Findings
QA budgets: Stepping up

Majority of organizations expect testing budgets to rise between now
and 2015.




                                                         World Quality Report 2012-13 | September 2012

                                               Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   9
QA budgets: Stepping up

MY INVESTMENT GOING FORWARD WILL [FOCUS ON] BRINGING MY INTERNAL
TEAMS UP TO STANDARD, INCREASING THE LEVEL OF AUTOMATION USED, AND
DEVELOPING GREATER EFFICIENCIES THROUGHOUT. ALTHOUGH OUR TESTING
BUDGET IS NOT SEPARATE FROM THE WIDER IT BUDGET, THE LEVEL OF
MONITORING AND PERFORMANCE MEASURING HAS INCREASED – WE NEED TO
JUSTIFY OUR COSTS.
                                                  – AN AUTOMOTIVE BUSINESS, BRAZIL




THE PROBLEM IS INCREASING PRESSURE TO GET THINGS DONE YESTERDAY. WE
HAVE THIS CONFLICT BETWEEN TESTING ADEQUATELY TO OUR SATISFACTION AND
THE TESTING TIME EXPECTED BY THOSE ON THE [BUSINESS ] SIDE. INVESTMENT
HAS INCREASED BUT THEN EXPECTATION IN SPEED OF DELIVERY HAS ALSO
INCREASED. IT ’S NOT EASY, AS THE ORGANIZATION NEEDS TO BE ABLE TO JUMP
INTO A MUCH FASTER TESTING MODE WHILE MAINTAINING QUALITY STANDARDS.

                                       – A MANUFACTURING BUSINESS, CZECH REPUBLIC



                                                             World Quality Report 2012-13 | September 2012

                                                   Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   10
QA budgets: Stepping up

 Figure 3
 Areas of Greatest Increase in Spend




                                                 World Quality Report 2012-13 | September 2012

                                       Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   11
Testing Centers of Excellence: A growing priority

Organisations are turning to COEs to consolidate their QA operations in
response to market pressures, technology demands, and emerging models of
testing delivery.




                                                           World Quality Report 2012-13 | September 2012

                                                 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   12
Testing Centers of Excellence: A growing priority

[A TCOE ] IS SOMETHING I’M BUILDING HERE; IT REPRESENTS A SIGNIFICANT
CHANGE IN OUR APPROACH BUT ONE THAT I PERSONALLY BELIEVE TO BE VITAL
TO OUR BUSINESS SINCE I’VE COME FROM AN ORGANIZATION WITH AN OPERATING
TESTING CENTER. WE KNOW THAT IT CAN REDUCE COSTS AND OVERALL TIME OF
TESTING PRACTICES, AND GIVEN THE COMPETITIVE NATURE OF THE MARKET WE
OPERATE IN, IT’S CRITICAL TO GET SPEED AND COSTS DOWN WHILST GETTING
QUALITY UP. WE BELIEVE A TCOE CAN DO THIS.
                                                 – A MANUFACTURING BUSINESS, UK


FOR US, THE MOVE TOWARDS A TCOE IS PART OF THE WIDER UNION BETWEEN THE
BUSINESS AND IT SIDE OF THE ORGANIZATION. WE NOW HAVE A MUCH STRONGER
LINK BETWEEN THE TWO. DECENTRALIZED TESTING TEAMS JUST COULDN’T
PROVIDE THAT EFFICIENCY AND IT MEANT THAT WALLS EXISTED BETWEEN THE
TEAMS, WHEREAS SHARED EXPERIENCE AND BEST PRACTICE ARE FAR EASIER
WITHIN A TCOE FRAMEWORK.
                                          – A FINANCIAL SERVICES BUSINESS, FINLAND




                                                            World Quality Report 2012-13 | September 2012

                                                  Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   13
Testing Centers of Excellence: A growing priority




                                          World Quality Report 2012-13 | September 2012

                                Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   14
Mobile Testing: Behind the curve

                              Only 31% of firms
                               surveyed currently test
                               mobile applications.


                               Why? Many report
                               they do not have
                               appropriate tools or
                               expertise and limited
                               access to the devices
                               to test effectively
                               mobile applications.




                                          World Quality Report 2012-13 | September 2012

                                Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   15
Mobile Testing: Behind the curve




                                         World Quality Report 2012-13 | September 2012

                               Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   16
Mobile trends


 Transactions in both B2C and B2B
 • Products and services
 • Account management


 Internal processes (B2E)
 • Business intelligence
 • Process management
 • Social collaboration




                                               World Quality Report 2012-13 | September 2012

                                     Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   17
Mobile Testing is business as usual...




                                           World Quality Report 2012-13 | September 2012

                                 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   18
... and Mobile Testing adds additional hot spots




                                           World Quality Report 2012-13 | September 2012

                                 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   19
Device fragmentation creates a need to perform
 device level testing & UAT for mobile apps
                                                                    Testing cycle for mobile application
                                                                                             Requirements
                                                                                               Analysis
    Testing cycle for desktop application

                        Requirements
                          Analysis                                  Test report                                                 Test Plan
                                                                     analysis




Test report analysis                             Test Plan
                                                                      Device
                                                                   provisioning &                                            Test Case Creation
                                                                    device UAT

Execute regression                          Test case creation /
     testing /                                  automation
   automation                                    scripting            Device Level                                          Execute new
                                                                   validation / manual                                    features testing /
                                                                         testing                                           manual testing
                         Execute new
                       features testing /
                        manual testing                                                    Execute regression
                                                                                               testing /
                                                                                             automation



          Unlike the desktop, the mobile space includes multiple platforms and form factors. These
          complexities lead many organizations to test on real devices, and most do this manually
                                                                                              World Quality Report 2012-13 | September 2012

                                                                                    Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   20
Why Mobile Testing is difficult? (1/2)


Touching the device   Touch, swipe, pinch, rotate, move


Diversity in          Android is the most fragmented, with 5 major versions corresponding to 9 API sets. In typical
platforms, OSs and    markets for feature phones, there can be more than 100 different device types in the installed
devices               base

                      Sophisticated user experiences involve touch, gestures, GPS location, audio, sensors
Automation
                      (accelerometers) and physical actions (touching the handset to NFC readers). Such interactions
challenges
                      can't be fully scripted or simulated, and may involve manual testing on real devices

                      Cellular networks are nondeterministic, and exhibit wide variations in bandwidth and latency.
Network performance   Users in different locations accessing different operators can experience vastly different
                      application performance

Application
                      Mobile devices and applications are becoming more sophisticated, using techniques such as
complexity and
                      context, 3D graphics and gaming. Greater sophistication implies more complex testing
sophistication

New OS versions
                      Developers have no control over when new OS versions will appear, and when or whether users
often break
                      will upgrade. Thus, it's common for new OS releases to break existing native applications
applications


                                                                                         World Quality Report 2012-13 | September 2012

                                                                               Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   21
Why Mobile Testing is difficult? (2/2)


New technology      Mobile is at the leading edge of new technologies, such as HTML5, that are not yet
risks               well-understood in terms of testing

                    There is a performance difference of greater than one order of magnitude across
Performance
                    devices in the smartphone installed base. An app or HTML5 website that runs well
variations
                    on a top-end device may not be acceptable on a low-performance handset
                    Operators may modify mobile Web content to optimize network performance so
Operator
                    that desk-based testing may not show what a real-world handset user
intervention
                    experiences
                    Mobile applications and websites are used in a wide range of contexts, which
Contextual issues   raises many new testing challenges. Applications dealing with critical or regulated
                    data may demand much more rigorous testing

                    Smartphones are acquiring a growing range of add-on devices, such as Bluetooth
Peripherals
                    peripherals, that are generally not accessible to testing tools

                    Many applications will be distributed via public app stores, where user reviews and
Testing user        attitudes play a large part in determining whether an app is downloaded.
opinions            Understanding user reactions to an app and its store collateral before it's
                    published may be valuable

                                                                                 World Quality Report 2012-13 | September 2012

                                                                       Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   22
Mobile Testing: Behind the curve

 Quote on page 28
 Retail Business UK




                                         World Quality Report 2012-13 | September 2012

                               Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   23
Mobile Testing: Behind the curve




                                         World Quality Report 2012-13 | September 2012

                               Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   24
Cloud: gathering pace

28% of testing currently occurs in a cloud environment and is set to rise to
39% by 2015.
Only 4% reported no plans for Cloud testing, down from 31%, 2 years ago.




                                                                World Quality Report 2012-13 | September 2012

                                                      Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   25
Cloud: Gathering pace

THE CLOUD IS SOMETHING THAT HAS BECOME A SIGNIFICANT PRIORITY FOR OUR
ORGANIZATIONAL DIRECTION IN THE INFORMATION TECHNOLOGY DEPARTMENT.
WITH REGARDS TO TESTING, IT’S OPENING UP A WAY OF TURNING ON AND OFF A
STREAM OF NEW SKILLS AND ABILITIES IN A WAY THAT IS BOTH FAST AND COST-
EFFECTIVE WHEN WE NEED THEM. WE CAN REACH OUT AND GET EXACTLY WHAT
WE NEED WITHOUT DELAY.
                                    – A FINANCIAL SERVICES BUSINESS, THE NETHERLANDS




WE EXPERIENCE PEAKS AND TROUGHS IN OUR TESTING PROGRAM, SO TAAS
PROVIDES A CERTAIN DEGREE OF FLEXIBILITY. WHILE SOME APPLICATIONS MAY BE
RUN OF THE MILL, SOME MAY HAVE MORE AD HOC REQUIREMENTS THAT PUSH US
TO MEET UNIQUE OR TEMPORARY NEEDS. TAAS ALLOWS US TO DO THIS WITHOUT
THE BURDEN OF GREAT COST OR ADDING TO PROJECT TIME.
                                                           – A RETAIL BUSINESS, DENMARK




                                                               World Quality Report 2012-13 | September 2012

                                                     Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   26
Cloud: Gathering pace




                                  World Quality Report 2012-13 | September 2012

                        Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   27
Cloud: Gathering pace




                                  World Quality Report 2012-13 | September 2012

                        Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   28
Quality Assurance Resources: A question of
value




                                        World Quality Report 2012-13 | September 2012

                              Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   29
Quality Assurance Resources: A question of
value

OUTSOURCED TESTING WILL ALWAYS BE AN IMPORTANT OPTION, BUT HOW WE
SOURCE THOSE TESTERS DOES TEND TO DEPEND ON PROJECT OR COST, RATHER
THAN ANY SPECIFIC PREDEFINED RULES. WE USED TO USE INDIA-BASED
SUPPLIERS A LOT MORE THAN WE DO TODAY, BUT THE COST BENEFITS WERE NOT
BALANCED BY OUR INTERNAL CLIENT SATISFACTION FEEDBACK.
                                           – A FINANCIAL SERVICES BUSINESS, AUSTRALIA




I’D LOVE TO BE ABLE TO PROFESSIONALIZE OUR TESTING FUNCTION – GIVE
PEOPLE A CAREER AND THE PAY TO MATCH AND THEY’LL STICK WITH YOU. BUT
THE REALITY IS QUITE THE OPPOSITE. TESTING IS SEE N AS A ‘NECESSARY EVIL’ IN
MANY ORGANIZATIONS. THIS MEANS ORGANIZATIONS NEVER GIVE [TESTERS] THE
PROPER ATTENTION [THEY] DESERVE AND WE END UP BUYING EXTERNAL EXPERTS
WHO MAY HAVE THE SKILLS, BUT NOT NECESSARILY THE INTIMATE KNOWLEDGE
OF OUR BUSINESS.
                                                           – A RETAIL BUSINESS, DENMARK



                                                               World Quality Report 2012-13 | September 2012

                                                     Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   30
Quality Assurance Resources: A question of
value




                                        World Quality Report 2012-13 | September 2012

                              Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   31
How can you use the World Quality Report?

 As supporting evidence for your budget
  negotiations

 Pro-actively address challenges around Mobile
  Apps Testing


 Discuss best suited delivery model
  • TaaS
  • TCoE
  • Internal vs. external


 Download the World Quality Report
  • www.capgemini.com/testing
  • www.sogeti.com/testing

                                                            World Quality Report 2012-13 | September 2012

                                                  Copyright © 2012 Capgemini and Sogeti. All Rights Reserved   32
Summary - key findings


                     • Quality budgets: stepping up

                     • Testing Centers of Excellence:
                       a growing priority

                     • Mobile Testing: behind the curve

                     • Cloud: gathering pace

                     • Quality Assurance Resources:
                       a question of value

                                    Open House Tour TLI Testing | September & October 2012

                                            Copyright © Capgemini 2012. All Rights Reserved   33
About Capgemini and Sogeti                                                                                            About HP

With around 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting,         At HP, we don’t just believe in the power of technology. We believe in the
technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion.                      power of people when technology works for them. To help you create. To
Together with its clients, Capgemini creates and delivers business and technology solutions that fit their            make the digital tangible. To harness the power of human information. At
needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own           HP, we work to make what you do matter even more.
way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery              Our Business Technology Optimization (BTO) products, along with our
model.                                                                                                                new and complete approach to Application Lifecycle Management (ALM),
Sogeti, its wholly-owned subsidiary, is a leading provider of local professional services, bringing together          help our customers to achieve better business outcomes.
more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and
India.
Together, Capgemini and Sogeti have developed innovative, business-driven quality assurance (QA) and
testing services, combining best-in-breed testing methodologies (TMap® and TPI®) and the global delivery
model, Rightshore®, to help organizations achieve their testing and QA goals. Capgemini and Sogeti have
created one of the largest dedicated testing practices in the world, with over 9,500 test professionals and a         TMap®, TMap NEXT®, TPI® and TPI NEXT® are registered trademarks of Sogeti, part
further 14,500 application specialists, notably through a common center of excellence with testing specialists        of the Capgemini Group.
developed in India.



                                                                                                                              www.capgemini.com/testing
                                                                                                                            www.capgemini.com
                                                                                                                                 www.sogeti.com/testing
                                                                                                                                                                      www.hp.com
                                                                                   The information contained in this presentation is proprietary. It is for internal and intermediary use only.
                                                                                                                               Copyright ©2012 Capgemini and Sogeti. All rights reserved.
                                                                                                                                       Rightshore® is a trademark belonging to Capgemini.

                                              No part of this document may be modified, deleted or expanded by any process or means without prior written permission from Capgemini.

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Key Findings from the World Quality Report 2012-13 at HP Discover

  • 1. World Quality Report 2012-13 Testing for the Future Alain Mey Capgemini Global & EMEA Alliance Manager, HP Software Stefan Gerstner VP Global Testing Services Capgemini Group 2012/13 December 4, 2012
  • 2. Introductions Alain Mey Capgemini Global & EMEA Alliance Manager, HP Software Stefan Gerstner VP Global Testing Services, Capgemini Group World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 2
  • 3. Agenda Introducing the World Quality Report Key findings by topic  Quality Budgets  Testing Centers of Excellence  Mobile Testing  Cloud  Quality Assurance Resources How can you leverage the WQR and its findings? World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 3
  • 4. What is the World Quality Report?  Only global report for application quality covering: • Outsourcing trends, tools, technology, organization • Industries: CPRD; E&U; FS; High-Tech; Public; TME • Geographic analysis: ANZ; Brazil; China; France; Germany; Netherlands; North America; Nordics; UK  Co-sponsored report by Capgemini, Sogeti & HP • Capgemini Group (world leader in testing services) • HP (World leader in application testing technologies  Research sample and methodology • 1,553 telephone interviews with CIOs, CFOs, IT directors and senior managers involved in testing and QA based on a structured questionnaire.  Fourth year the report has been published World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 4
  • 5. World Quality Report: Interviews by Region  WQR research based on 1,553 telephone interviews covering 25 countries  Data from questionnaire and customer quotes World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 5
  • 6. World Quality Report: Interviews by Sector and Job Title Interviews by Sector Interviews by Job Title World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 6
  • 7. 2012-13 World Quality Report Details 6 x 2 page sector analysis 9 x 2 page country analysis, top trends World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 7
  • 9. QA budgets: Stepping up Majority of organizations expect testing budgets to rise between now and 2015. World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 9
  • 10. QA budgets: Stepping up MY INVESTMENT GOING FORWARD WILL [FOCUS ON] BRINGING MY INTERNAL TEAMS UP TO STANDARD, INCREASING THE LEVEL OF AUTOMATION USED, AND DEVELOPING GREATER EFFICIENCIES THROUGHOUT. ALTHOUGH OUR TESTING BUDGET IS NOT SEPARATE FROM THE WIDER IT BUDGET, THE LEVEL OF MONITORING AND PERFORMANCE MEASURING HAS INCREASED – WE NEED TO JUSTIFY OUR COSTS. – AN AUTOMOTIVE BUSINESS, BRAZIL THE PROBLEM IS INCREASING PRESSURE TO GET THINGS DONE YESTERDAY. WE HAVE THIS CONFLICT BETWEEN TESTING ADEQUATELY TO OUR SATISFACTION AND THE TESTING TIME EXPECTED BY THOSE ON THE [BUSINESS ] SIDE. INVESTMENT HAS INCREASED BUT THEN EXPECTATION IN SPEED OF DELIVERY HAS ALSO INCREASED. IT ’S NOT EASY, AS THE ORGANIZATION NEEDS TO BE ABLE TO JUMP INTO A MUCH FASTER TESTING MODE WHILE MAINTAINING QUALITY STANDARDS. – A MANUFACTURING BUSINESS, CZECH REPUBLIC World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 10
  • 11. QA budgets: Stepping up Figure 3 Areas of Greatest Increase in Spend World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 11
  • 12. Testing Centers of Excellence: A growing priority Organisations are turning to COEs to consolidate their QA operations in response to market pressures, technology demands, and emerging models of testing delivery. World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 12
  • 13. Testing Centers of Excellence: A growing priority [A TCOE ] IS SOMETHING I’M BUILDING HERE; IT REPRESENTS A SIGNIFICANT CHANGE IN OUR APPROACH BUT ONE THAT I PERSONALLY BELIEVE TO BE VITAL TO OUR BUSINESS SINCE I’VE COME FROM AN ORGANIZATION WITH AN OPERATING TESTING CENTER. WE KNOW THAT IT CAN REDUCE COSTS AND OVERALL TIME OF TESTING PRACTICES, AND GIVEN THE COMPETITIVE NATURE OF THE MARKET WE OPERATE IN, IT’S CRITICAL TO GET SPEED AND COSTS DOWN WHILST GETTING QUALITY UP. WE BELIEVE A TCOE CAN DO THIS. – A MANUFACTURING BUSINESS, UK FOR US, THE MOVE TOWARDS A TCOE IS PART OF THE WIDER UNION BETWEEN THE BUSINESS AND IT SIDE OF THE ORGANIZATION. WE NOW HAVE A MUCH STRONGER LINK BETWEEN THE TWO. DECENTRALIZED TESTING TEAMS JUST COULDN’T PROVIDE THAT EFFICIENCY AND IT MEANT THAT WALLS EXISTED BETWEEN THE TEAMS, WHEREAS SHARED EXPERIENCE AND BEST PRACTICE ARE FAR EASIER WITHIN A TCOE FRAMEWORK. – A FINANCIAL SERVICES BUSINESS, FINLAND World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 13
  • 14. Testing Centers of Excellence: A growing priority World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 14
  • 15. Mobile Testing: Behind the curve  Only 31% of firms surveyed currently test mobile applications. Why? Many report they do not have appropriate tools or expertise and limited access to the devices to test effectively mobile applications. World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 15
  • 16. Mobile Testing: Behind the curve World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 16
  • 17. Mobile trends  Transactions in both B2C and B2B • Products and services • Account management  Internal processes (B2E) • Business intelligence • Process management • Social collaboration World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 17
  • 18. Mobile Testing is business as usual... World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 18
  • 19. ... and Mobile Testing adds additional hot spots World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 19
  • 20. Device fragmentation creates a need to perform device level testing & UAT for mobile apps Testing cycle for mobile application Requirements Analysis Testing cycle for desktop application Requirements Analysis Test report Test Plan analysis Test report analysis Test Plan Device provisioning & Test Case Creation device UAT Execute regression Test case creation / testing / automation automation scripting Device Level Execute new validation / manual features testing / testing manual testing Execute new features testing / manual testing Execute regression testing / automation Unlike the desktop, the mobile space includes multiple platforms and form factors. These complexities lead many organizations to test on real devices, and most do this manually World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 20
  • 21. Why Mobile Testing is difficult? (1/2) Touching the device Touch, swipe, pinch, rotate, move Diversity in Android is the most fragmented, with 5 major versions corresponding to 9 API sets. In typical platforms, OSs and markets for feature phones, there can be more than 100 different device types in the installed devices base Sophisticated user experiences involve touch, gestures, GPS location, audio, sensors Automation (accelerometers) and physical actions (touching the handset to NFC readers). Such interactions challenges can't be fully scripted or simulated, and may involve manual testing on real devices Cellular networks are nondeterministic, and exhibit wide variations in bandwidth and latency. Network performance Users in different locations accessing different operators can experience vastly different application performance Application Mobile devices and applications are becoming more sophisticated, using techniques such as complexity and context, 3D graphics and gaming. Greater sophistication implies more complex testing sophistication New OS versions Developers have no control over when new OS versions will appear, and when or whether users often break will upgrade. Thus, it's common for new OS releases to break existing native applications applications World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 21
  • 22. Why Mobile Testing is difficult? (2/2) New technology Mobile is at the leading edge of new technologies, such as HTML5, that are not yet risks well-understood in terms of testing There is a performance difference of greater than one order of magnitude across Performance devices in the smartphone installed base. An app or HTML5 website that runs well variations on a top-end device may not be acceptable on a low-performance handset Operators may modify mobile Web content to optimize network performance so Operator that desk-based testing may not show what a real-world handset user intervention experiences Mobile applications and websites are used in a wide range of contexts, which Contextual issues raises many new testing challenges. Applications dealing with critical or regulated data may demand much more rigorous testing Smartphones are acquiring a growing range of add-on devices, such as Bluetooth Peripherals peripherals, that are generally not accessible to testing tools Many applications will be distributed via public app stores, where user reviews and Testing user attitudes play a large part in determining whether an app is downloaded. opinions Understanding user reactions to an app and its store collateral before it's published may be valuable World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 22
  • 23. Mobile Testing: Behind the curve Quote on page 28 Retail Business UK World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 23
  • 24. Mobile Testing: Behind the curve World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 24
  • 25. Cloud: gathering pace 28% of testing currently occurs in a cloud environment and is set to rise to 39% by 2015. Only 4% reported no plans for Cloud testing, down from 31%, 2 years ago. World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 25
  • 26. Cloud: Gathering pace THE CLOUD IS SOMETHING THAT HAS BECOME A SIGNIFICANT PRIORITY FOR OUR ORGANIZATIONAL DIRECTION IN THE INFORMATION TECHNOLOGY DEPARTMENT. WITH REGARDS TO TESTING, IT’S OPENING UP A WAY OF TURNING ON AND OFF A STREAM OF NEW SKILLS AND ABILITIES IN A WAY THAT IS BOTH FAST AND COST- EFFECTIVE WHEN WE NEED THEM. WE CAN REACH OUT AND GET EXACTLY WHAT WE NEED WITHOUT DELAY. – A FINANCIAL SERVICES BUSINESS, THE NETHERLANDS WE EXPERIENCE PEAKS AND TROUGHS IN OUR TESTING PROGRAM, SO TAAS PROVIDES A CERTAIN DEGREE OF FLEXIBILITY. WHILE SOME APPLICATIONS MAY BE RUN OF THE MILL, SOME MAY HAVE MORE AD HOC REQUIREMENTS THAT PUSH US TO MEET UNIQUE OR TEMPORARY NEEDS. TAAS ALLOWS US TO DO THIS WITHOUT THE BURDEN OF GREAT COST OR ADDING TO PROJECT TIME. – A RETAIL BUSINESS, DENMARK World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 26
  • 27. Cloud: Gathering pace World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 27
  • 28. Cloud: Gathering pace World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 28
  • 29. Quality Assurance Resources: A question of value World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 29
  • 30. Quality Assurance Resources: A question of value OUTSOURCED TESTING WILL ALWAYS BE AN IMPORTANT OPTION, BUT HOW WE SOURCE THOSE TESTERS DOES TEND TO DEPEND ON PROJECT OR COST, RATHER THAN ANY SPECIFIC PREDEFINED RULES. WE USED TO USE INDIA-BASED SUPPLIERS A LOT MORE THAN WE DO TODAY, BUT THE COST BENEFITS WERE NOT BALANCED BY OUR INTERNAL CLIENT SATISFACTION FEEDBACK. – A FINANCIAL SERVICES BUSINESS, AUSTRALIA I’D LOVE TO BE ABLE TO PROFESSIONALIZE OUR TESTING FUNCTION – GIVE PEOPLE A CAREER AND THE PAY TO MATCH AND THEY’LL STICK WITH YOU. BUT THE REALITY IS QUITE THE OPPOSITE. TESTING IS SEE N AS A ‘NECESSARY EVIL’ IN MANY ORGANIZATIONS. THIS MEANS ORGANIZATIONS NEVER GIVE [TESTERS] THE PROPER ATTENTION [THEY] DESERVE AND WE END UP BUYING EXTERNAL EXPERTS WHO MAY HAVE THE SKILLS, BUT NOT NECESSARILY THE INTIMATE KNOWLEDGE OF OUR BUSINESS. – A RETAIL BUSINESS, DENMARK World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 30
  • 31. Quality Assurance Resources: A question of value World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 31
  • 32. How can you use the World Quality Report?  As supporting evidence for your budget negotiations  Pro-actively address challenges around Mobile Apps Testing  Discuss best suited delivery model • TaaS • TCoE • Internal vs. external  Download the World Quality Report • www.capgemini.com/testing • www.sogeti.com/testing World Quality Report 2012-13 | September 2012 Copyright © 2012 Capgemini and Sogeti. All Rights Reserved 32
  • 33. Summary - key findings • Quality budgets: stepping up • Testing Centers of Excellence: a growing priority • Mobile Testing: behind the curve • Cloud: gathering pace • Quality Assurance Resources: a question of value Open House Tour TLI Testing | September & October 2012 Copyright © Capgemini 2012. All Rights Reserved 33
  • 34. About Capgemini and Sogeti About HP With around 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, At HP, we don’t just believe in the power of technology. We believe in the technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion. power of people when technology works for them. To help you create. To Together with its clients, Capgemini creates and delivers business and technology solutions that fit their make the digital tangible. To harness the power of human information. At needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own HP, we work to make what you do matter even more. way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery Our Business Technology Optimization (BTO) products, along with our model. new and complete approach to Application Lifecycle Management (ALM), Sogeti, its wholly-owned subsidiary, is a leading provider of local professional services, bringing together help our customers to achieve better business outcomes. more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Together, Capgemini and Sogeti have developed innovative, business-driven quality assurance (QA) and testing services, combining best-in-breed testing methodologies (TMap® and TPI®) and the global delivery model, Rightshore®, to help organizations achieve their testing and QA goals. Capgemini and Sogeti have created one of the largest dedicated testing practices in the world, with over 9,500 test professionals and a TMap®, TMap NEXT®, TPI® and TPI NEXT® are registered trademarks of Sogeti, part further 14,500 application specialists, notably through a common center of excellence with testing specialists of the Capgemini Group. developed in India. www.capgemini.com/testing www.capgemini.com www.sogeti.com/testing www.hp.com The information contained in this presentation is proprietary. It is for internal and intermediary use only. Copyright ©2012 Capgemini and Sogeti. All rights reserved. Rightshore® is a trademark belonging to Capgemini. No part of this document may be modified, deleted or expanded by any process or means without prior written permission from Capgemini.