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Infographic: The Evolving Role of the Wealth Manager

The Evolving Role of the Wealth Manager infographic looks at the top concerns of global high net worth individuals (HNWIs), explores what they want most from their wealth manager, and measures global HNWI satisfaction. We also uncover the industry challenges faced by wealth managers and provide recommendations to better understand and meet HNWI needs and concerns. Learn more about the World Wealth Report 2015 from Capgemini and RBC Wealth Management at

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Infographic: The Evolving Role of the Wealth Manager

  1. 1. Copyright @ Capgemini and RBC Wealth Management. All Rights Reserved. 1. Clear understanding of risk tolerance 2. Fee transparency 3. Strong investment performance 4. Ability to understand HNWI concerns and needs World Wealth Report 2015 From Capgemini and RBC Wealth Management What are the � top concerns � of global HNWIs? Are Global HNWIs Satisfied Overall with their Wealth Manager? Over 54% of HNWIs under 45 seek more support and professional advice from wealth managers 76%of wealth managers say they understand needs of HNWIs… … while only 61% of under 45 HNWIs say wealth managers understand their needs Persistent industry challenges are shaping the wealth manager role WM regulatory pressure rising costs changing HNWI demographics increasing security threats automated advisory services open investment communities3 third party plug-ins2 other new entrants Wealth managers and firms need to take a more holistic approach to better understand and meet client needs and concerns But wealth managers are less aligned with younger HNWI needs Utilize full capability of the firm Deliver integrated wealth management Engage full “client household” Track/report against client life goals Wealth managers must 1 HNWIs are defined as those having investable assets of US$1 million or more, excluding primary residence, collectibles, consumables, and consumer durables. 2 Third-party capability plug-ins offer expertise and support to firms and wealth managers to manage costs, acquire clients, or deal with a specific capability requirement to serve clients better. 3 Open investment communities offer HNWIs chance to follow practices of other investors in addition to the guidance they receive from experts such as wealth managers. These communities also offer potential collaboration opportunities for wealth managers. Evolve advisory models with transitioning value propositions Invest in key capabilities Empower wealth managers through training and education Firms must 1. Personal and family health 2. Will assets last for their lifetime 3. Ability to afford desired lifestyle in retirement 4. Rising cost of health care What do global HNWIs want most from their wealth manager and firm? Japan least satisfied at Yes 56% North America most satisfied at 82% The Evolving Role of the Wealth Manager 73%