1.
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1. Clear understanding of risk tolerance
2. Fee transparency
3. Strong investment performance
4. Ability to understand HNWI concerns
and needs
World Wealth Report 2015
From Capgemini and
RBC Wealth Management
What are the �
top concerns �
of global HNWIs?
Are Global HNWIs Satisfied Overall with their Wealth Manager?
Over 54% of HNWIs under 45 seek more support and
professional advice from wealth managers
76%of wealth
managers say they
understand needs
of HNWIs…
… while only 61% of
under 45 HNWIs say
wealth managers
understand their needs
Persistent industry challenges are shaping
the wealth manager role
WM
regulatory pressure
rising costs
changing HNWI demographics
increasing security threats automated advisory services
open investment communities3
third party plug-ins2
other new entrants
Wealth managers and firms need to take a more holistic approach
to better understand and meet client needs and concerns
But wealth managers are less aligned with
younger HNWI needs
Utilize full capability of the firm
Deliver integrated wealth management
Engage full “client household”
Track/report against client life goals
Wealth managers must
1
HNWIs are defined as those having investable assets of US$1 million or more, excluding primary residence, collectibles, consumables, and consumer durables.
2
Third-party capability plug-ins offer expertise and support to firms and wealth managers to manage costs, acquire clients, or deal with a specific capability
requirement to serve clients better.
3
Open investment communities offer HNWIs chance to follow practices of other investors in addition to the guidance they receive from experts such as wealth
managers. These communities also offer potential collaboration opportunities for wealth managers.
www.worldwealthreport.com
Evolve advisory models with
transitioning value propositions
Invest in key capabilities
Empower wealth managers
through training and education
Firms must
1. Personal and family health
2. Will assets last for their lifetime
3. Ability to afford desired lifestyle
in retirement
4. Rising cost of health care
What do
global HNWIs
want most from their
wealth manager and firm?
Japan
least satisfied at
Yes 56%
North America
most satisfied at
82%
The Evolving Role of the Wealth Manager
73%