Your transformation through Innovation & industrialization - with a Business Information Service Center

Your transformation through
Innovation & industrialization
- with a Business Information Service Center
Patrik Karlsson, Capgemini
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17

Presentation Title | Date

© Rights Reserved
Copyright © Capgemini 2013. All 2013 IBM Corporation



Copyright © Capgemini 2013. All Rights Reserved

2

Who
am

I?
Patrik Karlsson

Managing Consultant,

BI Architect, Business Developer, Project Manager
20+ years experience within BI/DW
CBIB (Certified Business Intelligence Professional
Member of Capgemini global Expert Connect

program within Business Information Management

@BIPatrik




3

Today's objective:

How you can
enable your Organization to take

One
approach to Business Intelligence
to deliver better,
faster,
more reliable,
more business relevant information
& insight to the business




4

Agenda
 Objective of the Day
 Current situation
 Business Information Service Center (BISC)
 The basics

 The Anatomy of a BI Service Center
 The Setup
 What's the Gain?




5

What we hear from our Clients:

“I Can’t trust the
information I get.”

“We have an army
of people who
spend their days
building
XLS reports.”

“We are running
full speed just to
keep up with
the fixes.”

“It is a nightmare
to manage the
multiple vendors
we have.”

IT
Business
“Cost to deliver
reports is too
high”

“I can’t get
the Information I need.”

“The business
wants more
analysis
every day.”




6

And at the same time

We get New

Demands…



7

Customer insight:
Understanding and
segmenting customers
based on their behavior
(sales, web transactions,
call center logs,
social media…)



8

Operational/
Supply chain data:
Real-time movement
data from RFID.
Analytics is offering
the ability to achieve a
new level of
Optimization.




9

Asset
optimization:
Understanding how my
assets are performing
Which need renewing,
Predicting asset failure
and setting up
maintenance on
this basis.




10

Big Data:
Harnessing new
data sources rapidly.
Every business is being
challenged with new
data sources – social
media, equipment sensor
data, smart meters,
web logs, call
transactions,…

Insight from
unstructured data:
With 80% of an
organizations data in
unstructured form
(email, text, call logs… )
organizations are looking
to harvest this
information to improve
insight .



11

The New Requirements
High demands on the internal organization
High Workload
Several Different BI Tools
Skill Shortages
IT & Business not aligned




12

The New Requirements
High demands on the internal organization
High Workload
Several Different BI Tools
Skill Shortages
IT & Business not aligned

We have the solution and the method to succeed




12

Business
Information

Service
Center



13

What is a BI Service Center?

BI Transformation + Managed Service

Information
strategy

 The people and processes to engage with
Business and IT to deliver meaningful BI
where and when needed

Supports/promotes
effective use of BI to
drive business strategy

+

Client-side people
and processes

 Industrialized

Industrialized
Rightshore® delivery

BI development and support

 Rightshore®




15

Enables the end product to be Delivered at

much lower cost

Onshore
BI team

BI
Factory




16

3

75

Years

75 – 85 %
Offshore

Onshore

Development & Support



17

We can scale up
and scale down

the factory
according to

Demand



18

Business

Information

Why should you
have a

Service
Center

?




19

Client need
Mission
Critical

Reliable,
high quality BI

Our response
BI Service Center provides a firm, reliable and
consistent basis for rapid, effective information delivery.

Scaling Up

Nice to
have

More with less

Our approach increases productivity. With Rightshore®,
costs come down by up to 50%.

Industrialized

BI &
Analytics

Accelerated multi-stream development, with flexible
resourcing, means capacity adapts rapidly to need.

We can run multiple parallel streams, assuring consistency
and managing dependencies.

Business focus on
analytics

Client staff dedicate their time to adding value through

information – not manipulating spreadsheets.




20

Let me Show you the

Anatomy
of a BI Service Center




21

BI Environment review & hardening
Work on your core BI platform and BI
architecture to make it suitable for
industrialization.




22

industrialization.

Set up BI Service Center
Infrastructure
Establishing the process both onshore with business and IT and in
the BI Factory (on or off-shore)




22

industrialization.

Infrastructure

Innovation and
Continuous improvement
Delivering productivity and process
improvements and bringing new
technology innovations into the program




22

industrialization.

Business & IT engagement

Infrastructure

to establish clear objectives and
roadmap for information
requirements


Innovation and
Continuous improvement
Delivering productivity and process
improvements and bringing new
technology innovations into the program




22

Setting up the
BI Service Center
Infrastructure




23

Demand
management

A clear defined process for enabling development of up to 100s of work packages
across multi-stream programs.

Open work
package
costing

The Capgemini GREAT BI tool provides a clear and auditable basis for work
package costing the customer can easily see what he is getting and how
productivity improvements will deliver cost savings over time.
Using the Capgemini BIM CoE resource pool we are able to
rapidly scale to meet the business needs and similarly scale
down again when the demand reduces.

Flexible resource
management
Program stream
& multi-vendor
management

Central design
authority
Service
introduction

Our program management methodology is designed to
deal with multiple streams of work and multiple BI
vendors development teams.
Providing consistency in design across
multiple streams of work.

Ensuring smooth transition with no
business disruption.




24

What is the

Gain?




25

Today's objective:

How you can
enable your Organization to take

One
approach to Business Intelligence
to deliver
better,
faster,
more reliable,
more business relevant
information & insight
to the business



26

Contact Information

Patrik
Karlsson

Niklas
Karlsson

Managing Consultant, BIM
patrik.karlsson@capgemini.com

Head of BIM Sweden
niklas.karlsson@capgemini.com

+46 8 53 68 3918
+ 46 70 531 3918
@BIPatrik

+46 72 706 38 39
@bim_niklas

Viktor
Gintse

BI - Consultant
viktor.gintse@capgemini.com
+46 8 5368 5646
+ 46 725 61 5646

- with aGain better control Service Center, 2013-10-17
Business Information over your Business, 2013-08-29



27

About Capgemini
With more than 125,000 people in 44 countries, Capgemini is one of
the world’s foremost providers of consulting, technology and
outsourcing services. The Group reported 2012 global revenues of
EUR 10.3 billion.
Together with its clients, Capgemini creates and delivers business
and technology solutions that fit their needs and drive the results
they want.
A deeply multicultural organization, Capgemini has developed its
own way of working, the Collaborative Business ExperienceTM, and
draws on Rightshore®, its worldwide delivery model.

www.capgemini.com

Rightshore® is a trademark belonging to Capgemini

The information contained in this presentation is proprietary.
© 2013 Capgemini. All rights reserved.

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