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IA is Elemental: People are Fundamental at World IA Day 2020 Pittsburgh

Information architects work in a system with ourselves at the center. We are fundamental to making great experiences and as such, we must care for ourselves in order to best represent the people using the systems we are creating. Prioritizing the needs of users comes next, and with that protecting them by caring about diversity, inclusion and ethics. Finally, collaboration with colleagues and communities that influence our work can be done by educating them about IA work.

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IA is Elemental: People are Fundamental at World IA Day 2020 Pittsburgh

  1. 1. IAis Elemental: People are Fundamental Carol Smith @carologic
  2. 2. IA is Elemental: People are Fundamental Circles of Understanding You, IA Community Our users Colleagues Organizations, communities, cities, governments and world
  3. 3. You, IA Community
  4. 4. IA is Elemental: People are Fundamental Shared interests Making sense of messes Understanding content Bringing context into view Finding needed answers Improving interactions and experiences
  5. 5. IA is Elemental: People are Fundamental + Your Work You
  6. 6. IA is Elemental: People are Fundamental “Caring for myself is not self-indulgence, it is self-preservation, and that is an act of political warfare.” - Audre Lorde
  7. 7. IA is Elemental: People are Fundamental Find your kind of chaos
  8. 8. IA is Elemental: People are Fundamental Find Your People People who care as much as you do about what you do KenMileshttps://twitter.com/miles_k/status/1228873313327419392
  9. 9. IA is Elemental: People are Fundamental IA = Disadvantage Doubled Women and Information Technology By the Numbers. NCWIT.org. www.ncwit.org. Twitter: @ncwit https://www.ncwit.org/sites/default/files/resources/btn_05092019_web.pdf By 2050 US will be majority-minority country
  10. 10. IA is Elemental: People are Fundamental Challenges to IA Efforts? Bide your time Try to gently push through improvements Be creative in approach Find evangelists to support your work
  11. 11. IA is Elemental: People are Fundamental Talk about it Ask IA’s if you can unload for a bit We’ll listen. We’ve been there. Leave out names Ask that we keep it confidential Find a counselor you trust During rough patches We’ve all been there or will be
  12. 12. Too frustrated? Bored? Move on. New challenges await you.
  13. 13. IA is Elemental: People are Fundamental Networking Works
  14. 14. IA is Elemental: People are Fundamental Customize Your Resume Different versions for different jobs Every single one.
  15. 15. IA is Elemental: People are Fundamental The Greatest Organizers Problem solvers Truth seekers Storytellers Creative artists
  16. 16. IA is Elemental: People are Fundamental Bigger, Broader Problems Visible reminders Similar interfaces Similar Tasks Scope has never been this big
  17. 17. IA is Elemental: People are Fundamental Skills are more relevant than ever Responsibility to convince Important work Can feel lonely
  18. 18. IA is Elemental: People are Fundamental You are not alone
  19. 19. IA is Elemental: People are Fundamental Who we are matters. Be inclusive. “Being human-centered demands moments of grief and discomfort” - Vivianne Castillo Vivianne Castillo @vcastillo630 https://twitter.com/vcastillo630/status/1142908968769085440
  20. 20. IA is Elemental: People are Fundamental Make the tent bigger, lengthen the table Invite people in who Think different than the rest of the team Are different (education, background, race, culture, etc.) Not lowering the bar, making more space along it
  21. 21. IA is Elemental: People are Fundamental Great Minds Think Different
  22. 22. Our Users Despite my issues with the term…
  23. 23. Even though we humans might now be using advanced technology with voice recognition and backlit touch-screen displays, we still depend on the same bodies and brains that our ancestors used thousands of years ago to allow us to act in our environment, no matter how digitally enhanced. - Andrew Hinton Understanding Context
  24. 24. IA is Elemental: People are Fundamental We protect people Honored guests in your space Feel safe and cared for
  25. 25. IA is Elemental: People are Fundamental Shaping information products and services Even more dire
  26. 26. IA is Elemental: People are Fundamental Powerful and Dangerous Experiences MAKING MORE POWERFUL SYSTEMS Augmented intelligence via machine learning EMBEDDING EXISTING BAD BEHAVIORS
  27. 27. IA is Elemental: People are Fundamental Check the bias Who provided the data? Is source respected by users? How do we deal with data that is potentially “accurate” but also racist?
  28. 28. IA is Elemental: People are Fundamental Challenge Assumptions Our job to counter Do we need an App for that? AI for that? Etc? What is the need?
  29. 29. IA is Elemental: People are Fundamental Organize information Support usability, and patterns What is the context? What is important? Many screens, many devices?
  30. 30. IA is Elemental: People are Fundamental Not be Ableist Accessibility – build for everyone How People with Disabilities Use the Web: Overview https://www.w3.org/WAI/intro/people-use-web /
  31. 31. IA is Elemental: People are Fundamental Make usable, engaging, ethical, transparent and fair IA
  32. 32. IA is Elemental: People are Fundamental Technology Ethics 1. Well-being 2. Respect for autonomy 3. Protection of privacy and intimacy 4. Solidarity 5. Democratic participation 6. Equity 7. Diversity inclusion 8. Prudence 9. Responsibility 10. Sustainable development Montréal Declaration for a responsible development of artificial intelligence. https://www.montrealdeclaration-responsibleai.com/the-declaration
  33. 33. IA is Elemental: People are Fundamental Let Us Avoid Future Confessions First they came for the communists, and I did not speak out — Because I was not a communist. Then they came for the trade unionists, and I did not speak out — Because I was not a trade unionist. Then they came for the Jews, and I did not speak out — Because I was not a Jew. Then they came for me — and there was no one left to speak for me. Compilation of the post World War II confession first made in German in 1946 by the German Lutheran pastor Martin Niemöller
  34. 34. IA is Elemental: People are Fundamental Your Silence Will Not Protect You by Audre Lorde review – prophetic and necessary. RO Kwon. Wed 4 Oct 2017. The Guardian. https://www.theguardian.com/books/2017/oct/04/your-silence-will-not-protect-you- by-audre-lorder-review
  35. 35. Colleagues Organizations, communities, cities, governments and world
  36. 36. IA is Elemental: People are Fundamental Partner Programmers ML Specialists Data scientists Product managers Subject matter experts Understand their work at a high level and support it
  37. 37. IA is Elemental: People are Fundamental Share process and create more IA’s
  38. 38. IA is Elemental: People are Fundamental Present as a problem solver What is the need? What problem/opportunity is there? How can I quickly address / add value?
  39. 39. IA is Elemental: People are Fundamental Modeling Describe information Flow of information Stakeholders and environment Answer big questions Represent the users If you don’t who will?
  40. 40. IA is Elemental: People are Fundamental Build inclusivity Acknowledge and accept everyone’s individual differences When safe, bring "whole selves" to work Encourage others Everyone wants to feel valued, connected, that we belong
  41. 41. IA is Elemental: People are Fundamental Diverse teams Focus more on facts Process facts more carefully More innovative “…become more aware of their own potential biases” Why Diverse Teams Are Smarter. Harvard Business Review. https://hbr.org/2016/11/why-diverse-teams-are-smarter
  42. 42. IA is Elemental: People are Fundamental Technology Ethics 1. Well-being 2. Respect for autonomy 3. Protection of privacy and intimacy 4. Solidarity 5. Democratic participation 6. Equity 7. Diversity inclusion 8. Prudence 9. Responsibility 10. Sustainable development Montréal Declaration for a responsible development of artificial intelligence. https://www.montrealdeclaration-responsibleai.com/the-declaration
  43. 43. IA is Elemental: People are Fundamental Start with building awareness and knowing ourselves
  44. 44. IA is Elemental: People are Fundamental Checklist and Agreement Pair with Tech Ethics Bridge gap between “do no harm” and reality Reduce risk and unwanted bias Mitigation planning Support inspection CMU SEI Checklist and Agreement - Downloadable PDF: https://resources.sei.cmu.edu/library/asset-view.cfm?assetid=636620
  45. 45. IA is Elemental: People are Fundamental Conduct research and activate curiosity Abusability Testing Speculate about misuse and abuse Create “Black Mirror” episodes Severe abuse and consequences Template by: Anna Abovyan & Allison Cosby, IxDA Pittsburgh, Sep 2019
  46. 46. IA is Elemental: People are Fundamental Brown Bag Sharing Bring your lunch (brown bag) and share your knowledge Partner with team on learning programming skills Teach them about IA
  47. 47. IA is Elemental: People are Fundamental Enable Colleagues Give them information to make informed decisions Connecting them to the users Make consequences of actions relatable
  48. 48. IA is Elemental: People are Fundamental Excellence is Ethical Shape information products and experiences ethically
  49. 49. IA is Elemental: People are Fundamental Circles of Understanding You, IA Community Our users Colleagues Organizations, communities, cities, governments and world
  50. 50. IA is Elemental: People are Fundamental Leads, Raise Your Hands We have the privilege Take the responsibility Bring others in Lengthen the table Enlarge the tent
  51. 51. IA is Elemental: People are Fundamental I hear you. I see you. I’ve been you. Not easy You picked a hard career You are up for the challenge
  52. 52. IA is Elemental: People are Fundamental Distill meaning from the mess The world is a mess. It always has been. Find the patterns Bring them forward
  53. 53. IA is Elemental: People are Fundamental For Us Care for yourself and each other Find people who hold space for you Talk about issues Consider your career
  54. 54. IA is Elemental: People are Fundamental For our Users Keep them safe Represent people Challenge assumptions Make IA accessible, ethical
  55. 55. IA is Elemental: People are Fundamental For Colleagues Support with information Connect to users Push to do better
  56. 56. IA is Elemental: People are Fundamental You are Enough! Find joy and meaning in your work Connect with others Be kind
  57. 57. IA is Elemental: People are Fundamental Carol Smith @carologic

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