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Motivating Community-Oriented Behavior
 through an Online Social Visualization

             Thesis Defense
             Catherine Grevet ‘09
Thesis Motivation
 Social comparison places an individual in the
   context of a larger community. Towards a
   community-oriented goal, contrasting one’s
   performance to others has motivational effects.

 In the context of environmentalism, feedback is
   important to make people aware of their personal
   impact. Providing social feedback has an even
   stronger effect.

 However, there lacks research in the area of
   displaying social data online (social visualization)
   and environmentalism.
Stepgreen.org
         Developed at
           Carnegie Mellon
           University.

         The Stepgreen.org
           website allows users
           to commit to green
           actions and view
           their carbon and
           dollar savings over
           time.

         The current
           visualization only
           shows personal
           savings.
Process
 Literature review on social visualizations, social
   comparison and social feedback of energy usage

 Iterative design process to create a social
   visualization that accounts for social comparison

 Implementation of the design using Adobe Flex and
   ActionScript 3.0

 Evaluation through a quantitative user study at
   Wellesley College
Design
   Brainstorming about what is motivating:
       What dimensions should people be evaluated on?
       Should we display history? Overall footprint?
       Should we make it collaborative or a competition?
        How do we compare people’s performance?
    
        RelativeAbsolute?

   The data we focus on measuring is action fulfillment (which
    correspond to CO2 savings) of their committed actions

   People should be able to achieve 100%

   Unlimited number of participants
Final Design




Display of entire community for overview
   Opacity for conveying performance
       Different comparison levels
              Anonymous
Personal time graph and action breakdown
Implementation
 Developed in Adobe Flex with ActionScript 3.0

 Application communicates with the Stepgreen
   server through fetching and parsing XML files.

 Each user has an XML file with the history of their
   green actions.

 For Wellesley College, each dorm has an XML file
   with the users in each dorm and the summary of the
   dorm savings.
Study
   Hypothesis: People who use the social visualization will be more
    motivated to perform sustainable actions in their daily lives than
    those who only receive personal feedback.

   Wellesley College dorm competition:
       41 participants
       All the Wellesley College dorms are represented
       21 in the social group and 20 in the individual group
       Lasted 5 weeks total (pre-study week and then 4 weeks)
       Participants recruited online and through fliers on campus
       Data collected:
           Survey data: entry and exit survey
           Stepgreen.org website usage data
Survey Results
 Transportation    Energy-related
                     behavior
Website Usage Data
 Frequency of visits    Commitments to new
                          actions
Website Usage Data
 Fulfillments of committed actions
Conclusion
 The participants in the social group didn’t change
   their perception of sustainability more than the
   individual group butthey did fulfilled more of their
   green actions than the individual group.

 Suggests potential for this type of application for
   environmentalism and other areas where individuals
   should be motivated to perform collective-good
   actions.
Future Work
   Implementing a competitive approach where users must be
    the first to discover the image could have further motivational
    benefits.

   Applying social comparison and social visualization to other
    areas such as voting, education, health care has potential.

   With social networking and social comparison arise issues
    such as trust and security.

   This work can lead to two directions:
       Environmentalism and HCI which is starting to gain interest in
        the community through sustainable interaction.
       Social networking for social good: NSF has just launched a
        $15 million grant in this area.
Work was presented at:
 C. Grevet, J. Mankoff. Motivating Sustainable
   Behavior through Online Social Visualization. To be
   presented at the workshop on Defining the Role of
   HCI in the Challenges of Sustainability, CHI 2009.

 NEUS and CCSNE poster presentations

 Rulhman presentation on Motivating Sustainable
   Behavior through Online Social Visualization

 Poster abstract submitted to BECC

 Thesis publication to be submitted to HICSS
Acknowledgements
 Scott Anderson

 Jen Mankoff and Robert Thompson (CMU)

 Orit Shaer, Takis Metaxas and Julie Norem

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Defense

  • 1. Motivating Community-Oriented Behavior through an Online Social Visualization Thesis Defense Catherine Grevet ‘09
  • 2. Thesis Motivation  Social comparison places an individual in the context of a larger community. Towards a community-oriented goal, contrasting one’s performance to others has motivational effects.  In the context of environmentalism, feedback is important to make people aware of their personal impact. Providing social feedback has an even stronger effect.  However, there lacks research in the area of displaying social data online (social visualization) and environmentalism.
  • 3. Stepgreen.org  Developed at Carnegie Mellon University.  The Stepgreen.org website allows users to commit to green actions and view their carbon and dollar savings over time.  The current visualization only shows personal savings.
  • 4. Process  Literature review on social visualizations, social comparison and social feedback of energy usage  Iterative design process to create a social visualization that accounts for social comparison  Implementation of the design using Adobe Flex and ActionScript 3.0  Evaluation through a quantitative user study at Wellesley College
  • 5. Design  Brainstorming about what is motivating:  What dimensions should people be evaluated on?  Should we display history? Overall footprint?  Should we make it collaborative or a competition? How do we compare people’s performance?  RelativeAbsolute?  The data we focus on measuring is action fulfillment (which correspond to CO2 savings) of their committed actions  People should be able to achieve 100%  Unlimited number of participants
  • 6. Final Design Display of entire community for overview Opacity for conveying performance Different comparison levels Anonymous Personal time graph and action breakdown
  • 7. Implementation  Developed in Adobe Flex with ActionScript 3.0  Application communicates with the Stepgreen server through fetching and parsing XML files.  Each user has an XML file with the history of their green actions.  For Wellesley College, each dorm has an XML file with the users in each dorm and the summary of the dorm savings.
  • 8. Study  Hypothesis: People who use the social visualization will be more motivated to perform sustainable actions in their daily lives than those who only receive personal feedback.  Wellesley College dorm competition:  41 participants  All the Wellesley College dorms are represented  21 in the social group and 20 in the individual group  Lasted 5 weeks total (pre-study week and then 4 weeks)  Participants recruited online and through fliers on campus  Data collected:  Survey data: entry and exit survey  Stepgreen.org website usage data
  • 9. Survey Results  Transportation  Energy-related behavior
  • 10. Website Usage Data  Frequency of visits  Commitments to new actions
  • 11. Website Usage Data  Fulfillments of committed actions
  • 12. Conclusion  The participants in the social group didn’t change their perception of sustainability more than the individual group butthey did fulfilled more of their green actions than the individual group.  Suggests potential for this type of application for environmentalism and other areas where individuals should be motivated to perform collective-good actions.
  • 13. Future Work  Implementing a competitive approach where users must be the first to discover the image could have further motivational benefits.  Applying social comparison and social visualization to other areas such as voting, education, health care has potential.  With social networking and social comparison arise issues such as trust and security.  This work can lead to two directions:  Environmentalism and HCI which is starting to gain interest in the community through sustainable interaction.  Social networking for social good: NSF has just launched a $15 million grant in this area.
  • 14. Work was presented at:  C. Grevet, J. Mankoff. Motivating Sustainable Behavior through Online Social Visualization. To be presented at the workshop on Defining the Role of HCI in the Challenges of Sustainability, CHI 2009.  NEUS and CCSNE poster presentations  Rulhman presentation on Motivating Sustainable Behavior through Online Social Visualization  Poster abstract submitted to BECC  Thesis publication to be submitted to HICSS
  • 15. Acknowledgements  Scott Anderson  Jen Mankoff and Robert Thompson (CMU)  Orit Shaer, Takis Metaxas and Julie Norem