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20 Reasons Why Employees Resist Change in the Workplace

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Explore 20 reasons why employees resist change in the workplace. In recent years, technological growth, the Information Age, changes in global economy and the business environment have forced organizations to change the way they do business. Whether we like it or not, change is here to stay. Any companies that will not make changes risk being left behind, forgotten, competitors driving them out of business or possible closure.

In companies, managers, and supervisors are the ones who have to implement the changes cascaded down to them by CEOs or Directors. However, the traditional skills possessed by most managers do not include that of being an effective Change Agent. In these rapidly changing times, a ‘change management’ skill is needed for managers more than ever before. To further compound the complexity of change in every organizations, employees do commonly resist change for different reasons. So, see the 20 reasons why employees resist change in the workplace and how to deal with resistance.



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20 Reasons Why Employees Resist Change in the Workplace

  1. 1. Reasons Why Employees Resist Change in the Workplace 20
  2. 2. Agenda Catherine Adenle What is Organizational Change and why Change? Facts about Change Characteristics of Organizational Change 20 Reasons why employees resist Change Dealing with resistance to Change
  3. 3. Adoption of a new idea or behavior by an organization (Daft, 1995). Changing an existing organization to increase its effectiveness in achieving its objectives. Catherine Adenle What is Organizational Change?
  4. 4. Catherine Adenle Focus or response to external or internal forces. Changing customer preferences, growth, expansion, norms, economy and technological innovations. Why Organizational Change?
  5. 5.  In a recent study, 83% of CEOs listed “Substantial Change” as their biggest challenge. IBM Global CEO Study Catherine Adenle  75% of corporate change initiatives fail. Harvard Business Review  Amongst the CEOs who got fired by the Board: 28% Mismanaged Change 26% Ignored customers 25% Tolerated low performance 21% Denied reality Harvard Business Review Facts about Change
  6. 6. Catherine Adenle Facts about Change contd. Source: 1) A.T. Kearney Best Practices Studies 2) Uttam Narsu, “Successful Change Management Requires Focus on Key Metrics,” Forrester Research, April 2004 3) Alison Classe, “Special Reports - Takeovers - Against Human Nature,” Factiva, May 2004 4) John Kotter, “Why Transformation Efforts Fail”, Harvard Business Review Factors Influencing Successful Business Results1)
  7. 7. LEADERSHIP PROCESSES AND SYSTEMS RESOURCES POLICY & STRATEGY PEOPLE BUSINESS RESULTS IMPACT AND EFFICIENCY CUSTOMER SATISFACTION PEOPLE SATISFACTION Enablers Results Catherine Adenle Characteristics of Organizational Change
  8. 8. Catherine Adenle 6 Change Impact Dimensions Characteristics of Organizational Change contd.
  9. 9. Catherine Adenle Involvement in Organisational Change Characteristics of Organizational Change contd.
  10. 10. Catherine Adenle Resistance Characteristics of Organizational Change contd. NEW BEGINNING
  11. 11. Catherine Adenle Resistance to Organizational Change Resistance to Change may be 2 types 1 2 Individual Organisational
  12. 12. Catherine Adenle 1 20 Reasons why employees resist Change 2 Loss of job Bad communication strategy
  13. 13. Catherine Adenle 3 20 Reasons why employees resist Change 4 Shock and fear Loss of control
  14. 14. Catherine Adenle 5 20 Reasons why employees resist Change 6 Poor timing Lack of competence
  15. 15. Catherine Adenle 7 20 Reasons why employees resist Change 8 Office politics Lack of reward
  16. 16. Catherine Adenle 9 20 Reasons why employees resist Change 10 Loss of support system Former Change experience
  17. 17. Catherine Adenle 11 20 Reasons why employees resist Change 12 Empathy and peer pressure Lack of trust
  18. 18. Catherine Adenle 13 20 Reasons why employees resist Change 14 Lack of connections to: Lack of people aspect of Change
  19. 19. Catherine Adenle 15 20 Reasons why employees resist Change 16 Poor planning No clarity
  20. 20. Catherine Adenle 17 20 Reasons why employees resist Change 18 Out of comfort zone Denial
  21. 21. Catherine Adenle 19 20 Reasons why employees resist Change 20 Resistance is normal Loss of identity
  22. 22. Catherine Adenle Ways of dealing with resistance to Organizational Change How to deal with resistance to Organizational Change 2 3 1 4 5 6 7 8 Communication Education 9 10 Participation and involvement Negotiation and agreement Explicit and implicit cohesion Enablement plan People and process alignment Reward and recognition Supportive culture Training 10
  23. 23. CCCCatherine’s Career Corner Catherine Adenle http://catherinescareercorner.com @catherineadenle

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