Fare innovazione partendo dai bisogni dell'uomo, un'innovazione sostenibile sia dal punto di vista ambientale che economico, l'intervento di Gianfranco Zaccai al PISA INNOVATION DAY
38. Building the Customer Centric Bank
1. Banking is made available everywhere
2. Consistent, simple customer experience
3. Comprehensive, real time knowledge management
4. Customized solutions based on deep customer understanding
5. Connected to social networks
Transformed internet, processes, knowledge management, product offers, staff roles, and
branch design to reflect the new reality