20150808 tune into signals @ scrum day chile 2015
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Changing our mindset and our practices to Agile, and specifically Scrum, can be quite a shock to the system. Is the organization ready for this change? In this workshop we look for the leadership and management signals that are present, that shouldn't be, and that might be completely missing. They can all influence our chances of success and we need to be tuned to them. These slides were presented at ScrumDay Chile 2015.
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20150808 tune into signals @ scrum day chile 2015
- 1. Tune Into The Signals ScrumDay Chile 2015 César Idrovo 2015 Image: © César Idrovo 2015
- 2. Presentation Usage Guidelines: César Idrovo 2015 The footer contains the information for each page: 1. Page License: – At least one page has a Copyright © owner. Please contact them for permission to use. Info is provided on the page. – Most pages, like this one, are offered under a Creative Commons, Attribution- ShareAlike (BY SA) License. This means you can use it as is or build your own from it, as long as you (A) credit the author AND (B) your version keeps the same license type. 2. Image Source: – This is in case you want to use just an image. – Some have a Copyright © owner (provided). 3. Event: – This is where these slides were presented. Please cite this, too. Thank You! cesar@labzero.com
- 3. Prepare Your Table OLD NEW MISSING Prepare the table for the Signals César Idrovo 2015
- 4. The system is really the people. It exists in their minds, in their behaviors and their interactions. It is a much more complex structure than any fixed hierarchy would suggest. Signals In Our System César Idrovo 2015
- 6. Identify “Conflicting Signals” you already receive (or send!) 5min Exercise – in PAIRS 1 Capture each one on a separate sticky 2 Place each signal in the “OLD” section César Idrovo 2015
- 7. Questions? César Idrovo 2015 Image: Longleat Hedge Maze https://themetrogirl.files.wordpress.com/2014/01/longleat-maze.jpg
- 8. SCRUM TRANSPARENCY INSPECTION ADAPTATION Is the system ready for the three pillars of Scrum? César Idrovo 2015 Graphic courtesy of valueflowquality.com
- 9. Identify new signals you need FROM the system to support Scrum 5min Exercise – in PAIRS 1 Capture each one on a separate sticky 2 Place each signal in the “NEW” section César Idrovo 2015
- 10. Copyright © Emergn Inc. 2011-2015 valueflowquality@emergn.com
- 11. Ken Schwaber Jeff Sutherland …burn-downs, burn-ups, or cumulative flows […] do not replace the importance of empiricism. Only what has happened may be used for forward-looking decision-making. What about the new charts? - Scrum Guide, pg 13 César Idrovo 2015
- 12. Identify MORE new signals you need to support Scrum 5min Exercise – each table 1 Capture each one on a separate sticky 2 Place each signal in the “NEW” section César Idrovo 2015
- 13. Reprogramming this system is a highly complex task. Scrum introduces (4) new events, (3) new roles, (3) new artifacts, new language, and a new mindset. Signals In Our <Scrum> System Scaling Agile @ Spo.fy with Tribes, Squads, Chapters & Guilds Henrik Kniberg & Anders Ivarsson Oct 2012 César Idrovo 2015
- 14. Programming contradictions César Idrovo 2015 Image: https://en.wikipedia.org/wiki/HAL_9000
- 15. Identify “Conflicting” signals when changing the system 5min Exercise – each table 1 Capture each one on a separate sticky 2 Place each signal in the “NEW” section César Idrovo 2015
- 16. Questions? César Idrovo 2015 Image: Copyright © César Idrovo 2014-2015 cesar@labzero.com
- 17. César Idrovo 2015 Image: http://www.funnysigns.net/no-birds-allowed/
- 18. Identify signals you ignore (or defy) in order to get the job done 5min Exercise – in PAIRS 1 Capture each one on a separate sticky 2 Place each signal in the “OLD” section César Idrovo 2015
- 19. Failure Demand Value demand is “what the service exists to provide” Failure demand is “demand caused by a failure to do something or do something right for the customer” Failure demand is discovered during the application of the Vanguard Method to service organizations. The Vanguard Method is a method used by service organizations to change from a command and control to a systems approach to the design and management of work. César Idrovo 2015
- 20. Failure Demand “Remember, all time spent handling failure demand is waste. So it is usually better to create a map of the process that creates failure, rather than mapping the process that handles failure. Your objective is not to handle failure demand more efficiently, it is to eliminate failure altogether. Before mapping the flow of failure demand, ask yourself: What is causing the development process to produce failure demand in the first place? What can be changed in the process to prevent (or dramatically reduce) the failure demand?” - Leading Lean Software Development, Mary & Tom Poppendieck César Idrovo 2015
- 21. Failure Demand • Technical Debt, shortcuts, missing (or not yet automated) tests, poor integraIon • Responding to Customer or Agent issue with soLware / website / process • Customer Service (or scrum team) discovering bug or unintended “feature” in the soLware • PrioriIzing bug, invesIgaIng fix, wriIng fix • Preparing patch, deploying patch, related communicaIons César Idrovo 2015
- 22. Velocity & Capacity ? Velocity Capacity Sprint 15 45 César Idrovo 2015
- 23. Velocity & Capacity ? Velocity Capacity Sprint 15 45 Failure Demand Value Demand Time Work Done César Idrovo 2015
- 24. Velocity & Capacity ? Velocity Capacity Sprint 15 45 Sprint 16 +5 45 Sprint 17 50 Failure Demand Value Demand Increase Throughput IN PERPETUITY Time Work Done César Idrovo 2015
- 25. What signals do we need to eliminate “Failure Demand”? 10min Exercise – Each Table 1 Capture each signal on a separate sticky 2 Place each signal in the “MISSING” section César Idrovo 2015
- 26. Questions? César Idrovo 2015 Image: hVp://www.aaanything.net/40985/pictorial/fail/restart-‐fail-‐2012/aVachment/stop-‐road-‐sign-‐fail/
- 27. Risk Transfer César Idrovo 2015 Image By ITV News Anglia: hVp://news.images.itv.com/image/file/371815/image_update_img.jpg
- 28. César Idrovo 2015 Image By Daily Mail © Richard PaGerson / SWNS.com: hGp://www.dailymail.co.uk/news/ ar.cle-‐2064815/Hapless-‐van-‐driver-‐roof-‐torn-‐ignoring-‐SIX-‐warning-‐signs-‐low-‐bridge.html
- 29. César Idrovo 2015 Image By Ely News: hVp://www.ely-‐news.co.uk/SLIDESHOW-‐Van-‐driver-‐causes-‐chaos-‐gefng-‐stuck-‐ underneath-‐Ely-‐Railway-‐Bridge/story-‐22804560-‐detail/story.html
- 30. César Idrovo 2015 Image By Ely Standard: hVp://www.elystandard.co.uk/news/ gallery_lorry_driver_misses_warning_signs_at_ely_s_rail_bridge_1_1701569
- 31. César Idrovo 2015 Image By Ely News: hVp://www.ely-‐news.co.uk/SLIDESHOW-‐Van-‐driver-‐causes-‐chaos-‐gefng-‐stuck-‐ underneath-‐Ely-‐Railway-‐Bridge/story-‐22804560-‐detail/story.html
- 32. ”But today was the first time I have used a taller vehicle.” César Idrovo 2015
- 33. Effective signals allow recipients to own the outcome. They do not absolve the signal “senders” from responsibility, accountability or consequences. “Risk transfer” is not a suitable goal for any signal (or process), because the risk still exists inside the broader system. César Idrovo 2015 Image By Tina Lewis Rowe: hVp://Inalewisrowe.com/2012/01/15/warnings-‐should-‐include-‐consequences/
- 34. Is “Risk Transfer” already present in your system? 10min Exercise – Each Table 1 Capture each signal on a separate sticky 2 Place each signal in the “OLD” section César Idrovo 2015
- 35. Questions? César Idrovo 2015 Image By Eastern Daily Press: hVp://www.edp24.co.uk/news/ first_photo_of_horsebox_which_became_wedged_under_notorious_rail_bridge_at_ely_1_2331144
- 36. Elk Management César Idrovo 2015 Image: “Yosemite’s First Rangers” hGp://www.nps.gov/common/uploads/photogallery/park/yose/ B146404C-‐155D-‐4519-‐3ECFCBDB78E89D3B/B146404C-‐155D-‐4519-‐3ECFCBDB78E89D3B-‐large.jpg
- 37. César Idrovo 2015 Image: hVp://2.bp.blogspot.com/-‐WXYsztxaRmM/UgfmhRt-‐LCI/AAAAAAAAGnU/U9gSkrro3K8/ s1600/100_7576.jpg
- 38. + César Idrovo 2015 Image: hVp://www.siggmaknives.com/images/SCOPE02.jpg
- 39. + + César Idrovo 2015 Image: “Rocky Mountain” Harry Yount, First Park Ranger of Yellowstone NaIonal Park: hVps://en.wikipedia.org/wiki/File:Park_ranger_Harry_Yount.jpg
- 40. + + - César Idrovo 2015 Image: Pando aspen grove at Fishlake NaIonal Forest: hVps://en.wikipedia.org/wiki/Pando_(tree)#/media/File:FallPando02.jpg
- 41. + + - - César Idrovo 2015 Image: hVp://www.spirit-‐animals.com/wp-‐content/uploads/2012/09/Beaver.jpg
- 42. + + - - - César Idrovo 2015 Image: Steelhead Trout: hVp://www.oodmag.com/wp-‐content/uploads/2010/06/steelhead-‐JohnBenneV.jpg
- 43. Sucks to be a Trout César Idrovo 2015 Image: hGps://adventuresofacouchsurfer.files.wordpress.com/2011/08/img_8814-‐fish.jpg
- 44. “Fewer Bugs” Signal César Idrovo 2015 Image: hVp://www.dirkspestmanagement.com/wp-‐content/uploads/2011/09/Lady-‐Bugs.jpg
- 45. “Fewer Bugs” Signal César Idrovo 2015
- 46. Map the “Elk” causality (i.e. 2-way) of signals you receive (or send!) 10min Exercise – in PAIRS 1 Select desired effect (eg “Fewer Bugs”) 2 Identify what signal could cause that effect 3 Identify other consequences of that signal César Idrovo 2015
- 47. Questions? César Idrovo 2015 Image: hVp://www.zastavki.com/pictures/originals/2013/ Nature___Seasons___Autumn_The_elk_in_the_river_autumn_046312_.jpg
- 48. Feedback Signals César Idrovo 2015 Image: hVp://blogs-‐images.forbes.com/learnvest/files/2014/09/thanks-‐for-‐the-‐feedback-‐1940x1138.jpg
- 49. What feedback signals are we missing? 10min Exercise – Each Table 1 Capture each signal on a separate sticky 2 Place each signal in the “MISSING” section César Idrovo 2015
- 50. Weak or no signal César Idrovo 2015 Image By Jamie Lawson: hGp://cmajournal.ca/wp-‐content/uploads/2015/06/maxresdefault.jpg
- 51. Rank signals in a grid by Amplitude and Frequency 10min Exercise – Each Table 1 Place most frequent to the right 3 Discuss 2 Place loudest at the top César Idrovo 2015