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CHAPTER SEVEN 
STRATEGY FORMULATION: 
FUNCTIONAL STRATEGY AND 
STRATEGIC CHOICE 
BS Accountancy 2-1
 Functional Strategy 
 Strategies to Avoid 
 Strategic Choice – Selection of the Best 
Strategy 
 Development of Policies 
 Impact of Internet on Functional Strategy 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
2 
TOPICS TO BE DISCUSSED: 
September 1, 2014
FUNCTIONAL STRATEGY 
Functional Strategy 
 The approach a functional area takes to 
achieve corporate business unit objectives 
and strategies by maximizing resource 
productivity. 
Concerned with developing and nurturing a 
distinctive competence the company or 
business unit with a competitive advantage. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
3
FUNCTIONAL STRATEGY 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
4 
Core Competency 
Something that a corporation can do 
exceedingly well ----- key strength 
 Also called core capabilities 
Distinctive Competency 
Capability that are superior to those of the 
competitors. 
September 1, 2014
Three Tests that a Competency must 
Meet to be Considered Distinctive 
 Customer Value 
Competitor Unique 
 Extendibility 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
5 
FUNCTIONAL STRATEGY
Four Ways to Gain Access to a 
Distinctive Competency 
 It may be an asset endowment 
 It may be acquired from someone else 
 It may be shared with another business unit 
or alliance partner 
 It may be carefully built and accumulated 
over time within the company 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
6 
FUNCTIONAL STRATEGY
Outsourcing 
 Purchasing from someone else a product or 
service that had been previously provided 
internally 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
7 
FUNCTIONAL STRATEGY
FUNCTIONAL STRATEGY 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
8 
Source: J.D. Hunger and T.L. Wheelen, “Proposed Outsourcing Matrix.” Copyright © 1996 by Wheelen and Hunger Associates. 
Reprinted by Permission
Marketing Strategy 
Deals with pricing, selling, and distributing a 
product. 
September 1, 2014 
9 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
FUNCTIONAL STRATEGY
Marketing Strategy 
Market Development Strategy 
Company or business unit can: 
1. capture larger share of an existing market 
for current products through market saturation 
and market penetration; or 
2. develop new market for current products 
 Product Development Strategy 
The company or unit: 
1.develop new products for existing markets; 
or 
2. develop new products for new markets 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
10 
FUNCTIONAL STRATEGY
Marketing Strategy 
(Advertising and Promotion) 
 Push Strategy 
Spending large amount of money on trade 
promotion in order to gain or hold shelf space in 
retail outlets 
Designs to “push” products through distribution 
channels 
 Pull Strategy 
Spending more money on consumer advertising 
designed to build brand awareness 
Advertising “pulls” products through the 
distribution system 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
11 
FUNCTIONAL STRATEGY
Marketing Strategy 
(Pricing New Products) 
 Skim Pricing 
Offers the opportunity to “skim the milk” from the 
top of the demand curve with a high price while 
the product is novel and competitors are few 
 Penetration Pricing 
Attempts to hasten market development and 
offers the pioneer the opportunity to use the 
experience curve to gain market share with a low 
price and dominate the industry 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
12 
FUNCTIONAL STRATEGY
Financial Strategy 
 Examines the financial implications of 
business and corporate-level strategic 
options and identifies the best financial 
course of action. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
13 
FUNCTIONAL STRATEGY
Financial Strategy 
 Leveraged Buy Out (LBO) 
A company is acquired in a transaction financed 
largely by debt 
Tracking Stock Strategy 
Allows established companies to highlight a 
high-growth business unit without selling the 
business 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
14 
FUNCTIONAL STRATEGY
Research and Development (R&D) 
Strategy 
Deals with product and process innovation 
and improvement 
 Also deals with the appropriate mix of 
different types of R&D and with the question 
of how new technology should be accessed 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
15 
FUNCTIONAL STRATEGY
Research and Development (R&D) 
Strategy 
 Leader R&D Functional Strategy 
Technological Leader 
One who pioneers an innovation 
 Follower R&D Functional Strategy 
Technological Follower 
One who imitates the products of competitors 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
16 
FUNCTIONAL STRATEGY
Research and Development (R&D) 
Strategy 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
17 
FUNCTIONAL STRATEGY 
Technological Leadership Technological Followership 
Cost Advantage Pioneer the lowest cost 
product design. 
Be the first to firm down the 
learning curve. 
Create low-cost ways of 
performing value activities. 
Lower the cost of the product 
or value activities by 
learning from leader’s 
experience. 
Differentiation Pioneer a unique product 
that increases buyer value. 
Innovate in other activities to 
increase buyer value. 
Adapt the product or delivery 
system more closely to buyer 
needs by learning from 
leader’s experience. 
Source: Adapted/reprinted with the permission of The Free Press, an imprint of Simon & Schuster, from Competitive Advantage: 
Creating and Sustaining Performance by Michael E. Porter, p. 181. Copyright © 1985 by Michael E. Porter
Operations Strategy 
 Determines how and where a product or 
service is to be manufactured, the level of 
vertical integration in the production 
process, and the deployment of physical 
resources 
 Also deal with the optimum level of 
technology the firm should use in its 
operation processes 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
18 
FUNCTIONAL STRATEGY
Operations Strategy 
 Advanced Manufacturing Technology 
A revolutionizing operations worldwide and 
should continue to have a major impact as 
corporations strive to integrate diverse business 
activities using computer-integrated design and 
manufacturing (CAD/CAM). 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
19 
FUNCTIONAL STRATEGY
Operations Strategy 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
20 
FUNCTIONAL STRATEGY 
Job 
Shop 
Connected 
Line Batch 
Flow 
Flexible 
Manufacturing 
Systems 
Dedicated 
Transfer 
Lines
Operations Strategy 
Mass Production System 
An excellent method of producing large number 
of low-cost, standard goods and services. 
Continuous Improvement System 
A system developed by Japanese wherein cross-functional 
teams are empowered to strive 
constantly in improving production process. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
21 
FUNCTIONAL STRATEGY
Operations Strategy 
Modular Manufacturing 
Applicable to automobile industry 
Preassembled subassemblies are delivered as 
they are needed to a company’s line workers, 
who quickly piece the modules together into a 
finished product. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
22 
FUNCTIONAL STRATEGY
Operations Strategy 
Mass Customization 
Concept appropriate for the changing 
environment 
Requires the people, processes, units, and 
technology reconfigure themselves to give 
costumers exactly what they want, when they 
want it. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
23 
FUNCTIONAL STRATEGY
Purchasing Strategy 
Deals with obtaining the raw materials, 
parts, and supplies needed to perform the 
operations function. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
24 
FUNCTIONAL STRATEGY
Purchasing Strategy 
Basic Purchasing Choices: 
Multiple Sourcing 
Traditionally considered superior to other 
purchasing approaches because: 
1. It forces suppliers to compete for the 
business of an important buyers, thus 
reducing purchasing cost; and 
2. If one buyer could not deliver, another 
usually could, thus guaranteeing that parts 
and supplies would always be on hand when 
needed. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
25 
FUNCTIONAL STRATEGY
Purchasing Strategy 
Basic Purchasing Choices: 
Sole Sourcing 
Means that more companies are going to have 
longer relationships with fewer suppliers. 
Relies on only one supplier for a particular part. 
Reduces transaction costs and builds quality by 
having purchaser and supplier work together as 
partners rather than adversaries. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
26 
FUNCTIONAL STRATEGY
Purchasing Strategy 
Basic Purchasing Choices: 
Parallel Sourcing 
Two suppliers are the sole suppliers of two 
different parts, but they are also backup 
suppliers for each other’s parts. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
27 
FUNCTIONAL STRATEGY
Logistics Strategy 
Deals with the flow of products into and out 
of the manufacturing process. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
28 
FUNCTIONAL STRATEGY
Logistics Strategy 
Three tends are evident: 
Centralized Logistics 
usually contains specialists with expertise in 
different transportation modes. 
work to aggregate shipping volumes across the 
entire corporation to gain better contracts with 
shippers. 
 Outsourcing of Logistics 
Reduces costs and improves delivery time. 
 Use of Internet 
So simplify their logistical system. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
29 
FUNCTIONAL STRATEGY
Human Resource Management (HRM) 
Strategy 
 Addresses the issue of whether a company 
or business unit should hire a large number 
of low-skilled employees who receive low 
pay, perform repetitive jobs, and most likely 
quit after a short time, or hire skilled 
employees who receive relatively high pay 
and are cross-trained to participate in self-managing 
work teams. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
30 
FUNCTIONAL STRATEGY
Information Systems Strategy 
 Provides business units with competitive 
advantage. 
To form closer relationships with both their 
customers and suppliers through 
sophisticated extranets. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
31 
FUNCTIONAL STRATEGY
Follow the Leader. 
Imitating a leader competitor’s strategy 
might seem to be a good idea, but it ignores 
a firm’s particular strengths and 
weaknesses and the possibility that the 
leader may be wrong. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
32 
STRATEGIES TO AVOID
Hit Another Home Run. 
If a company is successful because it 
pioneered an extremely successful 
product, it tends to search for another 
super product that will ensure growth and 
prosperity. 
Arms Race. 
Entering into a spirited battle with another 
firm for increased market share might 
increase sales revenue, but that increase 
will probably be more than offset by 
increases in advertising, promotion, R&D, 
and manufacturing costs. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
33 
STRATEGIES TO AVOID
Do Everything. 
When faced with several interesting 
opportunities, management might tend to 
leap at all of them. 
Losing Hand. 
A corporation might have invested so 
much in particular strategy that top 
management is unwilling to accept it’s 
failure. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
34 
STRATEGIES TO AVOID
Constructing Corporate Scenario 
 Corporate scenarios 
pro forma balance sheets and income 
statements that forecast the effect each 
alternative strategy and its various programs will 
likely have on division and corporate return on 
investment. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
35 
STRATEGIC CHOICE – SELECTION OF THE BEST 
STRATEGY
Steps in Constructing Corporate 
Scenario 
1. Use Industry Scenarios 
2. Developed Common-size Financial 
Statements 
3. Construct detailed Pro Forma Financial 
Statements 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
36 
STRATEGIC CHOICE – SELECTION OF THE BEST 
STRATEGY
Note: 
1. O = Optimistic, P = Pessimistic, ML 
= Most Likely 
37 
Factor 
Last 
Year 
Historical 
Average 
Trend 
Analysis 
Projections¹ 
200- 200- 200- 
O P ML O P ML O P ML Comments 
GDP 
CPI 
Other 
Sales Units 
Dollars 
COGS 
Advertising and 
Marketing 
Interest Expense 
Plant Expansion 
Dividends 
Net Profits 
EPS 
ROI 
ROE 
Other 
Source: T.L. Wheelen and J.D. Hunger. Copyright © 1993 by Wheelen and Hunger Associates. Reprinted by permission.
Manager’s Attitude Toward Risk 
Risk 
Probability of effectiveness of the strategy 
Amount of asset 
Length of time 
Real-Option Theory 
“When the future is highly uncertain, it pays to have a 
broad range of option open.” 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
38 
STRATEGIC CHOICE – SELECTION OF THE BEST 
STRATEGY
Pressure from Stakeholders 
Stakeholders can be categorized in terms of 
their: 
1. Interest in the corporation’s activities and 
2. Relative power to influence the corporation’s 
activities 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
39 
STRATEGIC CHOICE – SELECTION OF THE BEST 
STRATEGY
Pressure from Stakeholders 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
40 
STRATEGIC CHOICE – SELECTION OF THE BEST 
STRATEGY 
Low Power Medium Power High Power 
High Interest Medium Priority High Priority High priority 
Medium Interest Low Priority Medium Priority High priority 
Low Interest Low Priority Low Priority Medium Priority 
Source: Suggested by C. Anderson, “Value-Based Management,” Academy of Management Executive (November 1997), p. 31. reprinted by 
permission of Academy of Management Executive via the Copyright Clearance Center
Pressure from the Corporate Culture 
Take a chance on ignoring the culture. 
Manage around the culture and change the 
implementation plan. 
Try to change the culture to fit the strategy. 
Change the strategy to fit the culture. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
41 
STRATEGIC CHOICE – SELECTION OF THE BEST 
STRATEGY
Needs and Desires of Key Managers 
 Personal Characteristics 
 Experiences 
Factors Affecting Strategic Choice 
 Industry background 
 Cultural background 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
42 
STRATEGIC CHOICE – SELECTION OF THE BEST 
STRATEGY
Process of Strategic Choice 
Strategic Choice 
is the evaluation of alternative strategies and 
selection of the best alternative. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
43 
STRATEGIC CHOICE – SELECTION OF THE BEST 
STRATEGY
Process of Strategic Choice 
Two techniques that help strategic 
managers avoid consensus trap that Alfred 
Sloan found: 
Devil’s Advocate 
Dialectical Inquiry 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
44 
STRATEGIC CHOICE – SELECTION OF THE BEST 
STRATEGY
Process of Strategic Choice 
Alternative Criteria: 
1. Mutual Exclusivity 
Doing any one would preclude doing any other. 
2. Success 
It must be doable and have a good probability of 
success. 
3. Completeness 
It must take into account all the key strategic 
issues. 
4. Internal Consistency 
It must make sense on its own as a strategic 
decision for the entire firm and not contradict key 
goals, policies, and strategic currently being 
pursued by the firm or its units. 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
45 
STRATEGIC CHOICE – SELECTION OF THE BEST 
STRATEGY
Policies 
 define the broad guidelines for implementation. 
“The customer is always right” or 
“Research and development should get first 
priority on all budget requests” 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
46 
DEVELOPMENT OF POLICIES
Electronic Customer Relationship 
Management(e-CRM) Software 
1. Analytics Software 
2. E-Marketing Software 
3. Personalization Software 
September 1, 2014 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger 
47 
IMPACT OF THE INTERNET ON FUNCTIONAL 
STRATEGY
September 1, 2014 
48 
Strategic Management and Business Policy 
(Ninth Edition) - 
T. Wheelen , J. Hunger
Strategic formulation

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Strategic formulation

  • 1. CHAPTER SEVEN STRATEGY FORMULATION: FUNCTIONAL STRATEGY AND STRATEGIC CHOICE BS Accountancy 2-1
  • 2.  Functional Strategy  Strategies to Avoid  Strategic Choice – Selection of the Best Strategy  Development of Policies  Impact of Internet on Functional Strategy Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 2 TOPICS TO BE DISCUSSED: September 1, 2014
  • 3. FUNCTIONAL STRATEGY Functional Strategy  The approach a functional area takes to achieve corporate business unit objectives and strategies by maximizing resource productivity. Concerned with developing and nurturing a distinctive competence the company or business unit with a competitive advantage. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 3
  • 4. FUNCTIONAL STRATEGY Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 4 Core Competency Something that a corporation can do exceedingly well ----- key strength  Also called core capabilities Distinctive Competency Capability that are superior to those of the competitors. September 1, 2014
  • 5. Three Tests that a Competency must Meet to be Considered Distinctive  Customer Value Competitor Unique  Extendibility September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 5 FUNCTIONAL STRATEGY
  • 6. Four Ways to Gain Access to a Distinctive Competency  It may be an asset endowment  It may be acquired from someone else  It may be shared with another business unit or alliance partner  It may be carefully built and accumulated over time within the company September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 6 FUNCTIONAL STRATEGY
  • 7. Outsourcing  Purchasing from someone else a product or service that had been previously provided internally September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 7 FUNCTIONAL STRATEGY
  • 8. FUNCTIONAL STRATEGY September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 8 Source: J.D. Hunger and T.L. Wheelen, “Proposed Outsourcing Matrix.” Copyright © 1996 by Wheelen and Hunger Associates. Reprinted by Permission
  • 9. Marketing Strategy Deals with pricing, selling, and distributing a product. September 1, 2014 9 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger FUNCTIONAL STRATEGY
  • 10. Marketing Strategy Market Development Strategy Company or business unit can: 1. capture larger share of an existing market for current products through market saturation and market penetration; or 2. develop new market for current products  Product Development Strategy The company or unit: 1.develop new products for existing markets; or 2. develop new products for new markets September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 10 FUNCTIONAL STRATEGY
  • 11. Marketing Strategy (Advertising and Promotion)  Push Strategy Spending large amount of money on trade promotion in order to gain or hold shelf space in retail outlets Designs to “push” products through distribution channels  Pull Strategy Spending more money on consumer advertising designed to build brand awareness Advertising “pulls” products through the distribution system September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 11 FUNCTIONAL STRATEGY
  • 12. Marketing Strategy (Pricing New Products)  Skim Pricing Offers the opportunity to “skim the milk” from the top of the demand curve with a high price while the product is novel and competitors are few  Penetration Pricing Attempts to hasten market development and offers the pioneer the opportunity to use the experience curve to gain market share with a low price and dominate the industry September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 12 FUNCTIONAL STRATEGY
  • 13. Financial Strategy  Examines the financial implications of business and corporate-level strategic options and identifies the best financial course of action. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 13 FUNCTIONAL STRATEGY
  • 14. Financial Strategy  Leveraged Buy Out (LBO) A company is acquired in a transaction financed largely by debt Tracking Stock Strategy Allows established companies to highlight a high-growth business unit without selling the business September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 14 FUNCTIONAL STRATEGY
  • 15. Research and Development (R&D) Strategy Deals with product and process innovation and improvement  Also deals with the appropriate mix of different types of R&D and with the question of how new technology should be accessed September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 15 FUNCTIONAL STRATEGY
  • 16. Research and Development (R&D) Strategy  Leader R&D Functional Strategy Technological Leader One who pioneers an innovation  Follower R&D Functional Strategy Technological Follower One who imitates the products of competitors September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 16 FUNCTIONAL STRATEGY
  • 17. Research and Development (R&D) Strategy September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 17 FUNCTIONAL STRATEGY Technological Leadership Technological Followership Cost Advantage Pioneer the lowest cost product design. Be the first to firm down the learning curve. Create low-cost ways of performing value activities. Lower the cost of the product or value activities by learning from leader’s experience. Differentiation Pioneer a unique product that increases buyer value. Innovate in other activities to increase buyer value. Adapt the product or delivery system more closely to buyer needs by learning from leader’s experience. Source: Adapted/reprinted with the permission of The Free Press, an imprint of Simon & Schuster, from Competitive Advantage: Creating and Sustaining Performance by Michael E. Porter, p. 181. Copyright © 1985 by Michael E. Porter
  • 18. Operations Strategy  Determines how and where a product or service is to be manufactured, the level of vertical integration in the production process, and the deployment of physical resources  Also deal with the optimum level of technology the firm should use in its operation processes September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 18 FUNCTIONAL STRATEGY
  • 19. Operations Strategy  Advanced Manufacturing Technology A revolutionizing operations worldwide and should continue to have a major impact as corporations strive to integrate diverse business activities using computer-integrated design and manufacturing (CAD/CAM). September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 19 FUNCTIONAL STRATEGY
  • 20. Operations Strategy September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 20 FUNCTIONAL STRATEGY Job Shop Connected Line Batch Flow Flexible Manufacturing Systems Dedicated Transfer Lines
  • 21. Operations Strategy Mass Production System An excellent method of producing large number of low-cost, standard goods and services. Continuous Improvement System A system developed by Japanese wherein cross-functional teams are empowered to strive constantly in improving production process. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 21 FUNCTIONAL STRATEGY
  • 22. Operations Strategy Modular Manufacturing Applicable to automobile industry Preassembled subassemblies are delivered as they are needed to a company’s line workers, who quickly piece the modules together into a finished product. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 22 FUNCTIONAL STRATEGY
  • 23. Operations Strategy Mass Customization Concept appropriate for the changing environment Requires the people, processes, units, and technology reconfigure themselves to give costumers exactly what they want, when they want it. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 23 FUNCTIONAL STRATEGY
  • 24. Purchasing Strategy Deals with obtaining the raw materials, parts, and supplies needed to perform the operations function. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 24 FUNCTIONAL STRATEGY
  • 25. Purchasing Strategy Basic Purchasing Choices: Multiple Sourcing Traditionally considered superior to other purchasing approaches because: 1. It forces suppliers to compete for the business of an important buyers, thus reducing purchasing cost; and 2. If one buyer could not deliver, another usually could, thus guaranteeing that parts and supplies would always be on hand when needed. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 25 FUNCTIONAL STRATEGY
  • 26. Purchasing Strategy Basic Purchasing Choices: Sole Sourcing Means that more companies are going to have longer relationships with fewer suppliers. Relies on only one supplier for a particular part. Reduces transaction costs and builds quality by having purchaser and supplier work together as partners rather than adversaries. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 26 FUNCTIONAL STRATEGY
  • 27. Purchasing Strategy Basic Purchasing Choices: Parallel Sourcing Two suppliers are the sole suppliers of two different parts, but they are also backup suppliers for each other’s parts. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 27 FUNCTIONAL STRATEGY
  • 28. Logistics Strategy Deals with the flow of products into and out of the manufacturing process. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 28 FUNCTIONAL STRATEGY
  • 29. Logistics Strategy Three tends are evident: Centralized Logistics usually contains specialists with expertise in different transportation modes. work to aggregate shipping volumes across the entire corporation to gain better contracts with shippers.  Outsourcing of Logistics Reduces costs and improves delivery time.  Use of Internet So simplify their logistical system. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 29 FUNCTIONAL STRATEGY
  • 30. Human Resource Management (HRM) Strategy  Addresses the issue of whether a company or business unit should hire a large number of low-skilled employees who receive low pay, perform repetitive jobs, and most likely quit after a short time, or hire skilled employees who receive relatively high pay and are cross-trained to participate in self-managing work teams. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 30 FUNCTIONAL STRATEGY
  • 31. Information Systems Strategy  Provides business units with competitive advantage. To form closer relationships with both their customers and suppliers through sophisticated extranets. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 31 FUNCTIONAL STRATEGY
  • 32. Follow the Leader. Imitating a leader competitor’s strategy might seem to be a good idea, but it ignores a firm’s particular strengths and weaknesses and the possibility that the leader may be wrong. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 32 STRATEGIES TO AVOID
  • 33. Hit Another Home Run. If a company is successful because it pioneered an extremely successful product, it tends to search for another super product that will ensure growth and prosperity. Arms Race. Entering into a spirited battle with another firm for increased market share might increase sales revenue, but that increase will probably be more than offset by increases in advertising, promotion, R&D, and manufacturing costs. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 33 STRATEGIES TO AVOID
  • 34. Do Everything. When faced with several interesting opportunities, management might tend to leap at all of them. Losing Hand. A corporation might have invested so much in particular strategy that top management is unwilling to accept it’s failure. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 34 STRATEGIES TO AVOID
  • 35. Constructing Corporate Scenario  Corporate scenarios pro forma balance sheets and income statements that forecast the effect each alternative strategy and its various programs will likely have on division and corporate return on investment. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 35 STRATEGIC CHOICE – SELECTION OF THE BEST STRATEGY
  • 36. Steps in Constructing Corporate Scenario 1. Use Industry Scenarios 2. Developed Common-size Financial Statements 3. Construct detailed Pro Forma Financial Statements September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 36 STRATEGIC CHOICE – SELECTION OF THE BEST STRATEGY
  • 37. Note: 1. O = Optimistic, P = Pessimistic, ML = Most Likely 37 Factor Last Year Historical Average Trend Analysis Projections¹ 200- 200- 200- O P ML O P ML O P ML Comments GDP CPI Other Sales Units Dollars COGS Advertising and Marketing Interest Expense Plant Expansion Dividends Net Profits EPS ROI ROE Other Source: T.L. Wheelen and J.D. Hunger. Copyright © 1993 by Wheelen and Hunger Associates. Reprinted by permission.
  • 38. Manager’s Attitude Toward Risk Risk Probability of effectiveness of the strategy Amount of asset Length of time Real-Option Theory “When the future is highly uncertain, it pays to have a broad range of option open.” September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 38 STRATEGIC CHOICE – SELECTION OF THE BEST STRATEGY
  • 39. Pressure from Stakeholders Stakeholders can be categorized in terms of their: 1. Interest in the corporation’s activities and 2. Relative power to influence the corporation’s activities September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 39 STRATEGIC CHOICE – SELECTION OF THE BEST STRATEGY
  • 40. Pressure from Stakeholders September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 40 STRATEGIC CHOICE – SELECTION OF THE BEST STRATEGY Low Power Medium Power High Power High Interest Medium Priority High Priority High priority Medium Interest Low Priority Medium Priority High priority Low Interest Low Priority Low Priority Medium Priority Source: Suggested by C. Anderson, “Value-Based Management,” Academy of Management Executive (November 1997), p. 31. reprinted by permission of Academy of Management Executive via the Copyright Clearance Center
  • 41. Pressure from the Corporate Culture Take a chance on ignoring the culture. Manage around the culture and change the implementation plan. Try to change the culture to fit the strategy. Change the strategy to fit the culture. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 41 STRATEGIC CHOICE – SELECTION OF THE BEST STRATEGY
  • 42. Needs and Desires of Key Managers  Personal Characteristics  Experiences Factors Affecting Strategic Choice  Industry background  Cultural background September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 42 STRATEGIC CHOICE – SELECTION OF THE BEST STRATEGY
  • 43. Process of Strategic Choice Strategic Choice is the evaluation of alternative strategies and selection of the best alternative. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 43 STRATEGIC CHOICE – SELECTION OF THE BEST STRATEGY
  • 44. Process of Strategic Choice Two techniques that help strategic managers avoid consensus trap that Alfred Sloan found: Devil’s Advocate Dialectical Inquiry September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 44 STRATEGIC CHOICE – SELECTION OF THE BEST STRATEGY
  • 45. Process of Strategic Choice Alternative Criteria: 1. Mutual Exclusivity Doing any one would preclude doing any other. 2. Success It must be doable and have a good probability of success. 3. Completeness It must take into account all the key strategic issues. 4. Internal Consistency It must make sense on its own as a strategic decision for the entire firm and not contradict key goals, policies, and strategic currently being pursued by the firm or its units. September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 45 STRATEGIC CHOICE – SELECTION OF THE BEST STRATEGY
  • 46. Policies  define the broad guidelines for implementation. “The customer is always right” or “Research and development should get first priority on all budget requests” September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 46 DEVELOPMENT OF POLICIES
  • 47. Electronic Customer Relationship Management(e-CRM) Software 1. Analytics Software 2. E-Marketing Software 3. Personalization Software September 1, 2014 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger 47 IMPACT OF THE INTERNET ON FUNCTIONAL STRATEGY
  • 48. September 1, 2014 48 Strategic Management and Business Policy (Ninth Edition) - T. Wheelen , J. Hunger