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Centric at a Glance
Centric is a management and
technology consulting company with
over 500 consultants in the US and
another 200 resources globally.
Our consultants have extensive
experience delivering high-profile
projects, over 250 of them, for carriers
throughout the US. Our business
model is simple: create localized
consulting practices that provide the
best value to our clients and the best
working environment for our
associates.
If you choose to work with Centric
you’ll get:
 seasoned, high capability consultants with a
passion for delivering results
 lower overhead structure resulting in
favorable pricing
 professionals dedicated to building long term
relationships
 a firm that is easy to work with
Most importantly, you will get results.
Our exposure spans national and
regional carriers with various
distribution models, MGAs,
government sponsored insurance
entities, and insurance solution
providers.
Some Of Our Satisfied Clients
American Modern Insurance
Ameritas Life Insurance
AON
AVIVA
CNA
Grange Insurance
Great American (The Annuity Group)
Liberty Mutual Insurance
Motorists Insurance Group
Nationwide Insurance
Ohio National Financial Services
Our Contact Information
National Insurance Practice Lead
Chad Caldwell
chad.caldwell@centricconsulting.com
614.554.0113 mobile
www.centricconsulting.com
Business Consulting : Technology Solutions
Insurance Practice
“Helping insurers achieve profitable growth, reduce expenses, and realize
impeccable customer service through innovative consulting solutions &
services.”
"Centric Consulting is a primary business partner for all of our consulting needs and services; both
operational and strategic. I have found Centric to be more cost effective than Tier 1 consulting firms, and
our experience with them has been more positive and value-add than any other local firm we have
experience with. They bring the right people with the right capabilities to consistently deliver on what
they say they will do. They have been instrumental in helping us establish rapid software development
techniques particularly with our policy administration and agent portal initiatives; which has helped
strengthen the relationship between IT and the business. Centric truly understands the insurance
industry and are experts in helping to improve IT practices and performance." -Insurance CIO
"Centric consistently delivers high quality strategic business and technology services. We leverage
Centric as a trusted partner, and always see the value in how they contribute to our growth and
success.” –Insurance COO
What Our Clients Have to Say
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Core Offerings
Business Intelligence
Insurance is an information intensive industry yet most carriers have an amazing opportunity to mine the data
within, and outside, their walls to create competitive advantage in nearly every aspect of the business. Centric
helps insurers with proven BI accelerators that are catered to the Insurance industry. These accelerators help
align business capabilities with BI architecture direction with one of the most effective agile BI methodologies
available today.
Business Process Improvement / Automation
Insurers are faced with an ever aging workforce inundated with archaic operating practices that lead to
significant inefficiencies. Centric helps insurers improve their internal operating costs and processes by
leveraging proven process diagnostic and improvement techniques (lean six sigma). We also have experience
automating insurance operations through business process management technology.
Core Systems Modernization
Recent studies show that 65% of insurers will be modernizing core legacy policy, claims, and billing systems
within the next 5 years. Centric helps insurers rationalize and modernize their core internal systems by
leveraging proven application architecture assessment practices and functional knowledge of core insurance
processes. Our focus is on efficiency and effectiveness from an architecture and modernization perspective.
Agent / Insured Self Service Portals
Over 70% of insurance prospecting occurs over the internet in Personal Lines. The number of web-based
transactions in Commercial Lines is also increasing. Centric understands the commoditization that has occurred
in Personal Lines and the level of customization required in Commercial Lines. We have helped many insurers
make themselves easier to do business with by helping enhance your agent and consumer self service portals,
and integrating with real time comparative raters and agency management systems.
Enterprise Architecture
Complex distribution channels. Complex product configurations and regulatory requirements. Insurers need the
ability to adapt quickly and respond to change. IT organizations need to have an underlying capability to
respond to the demands of the business. Centric developed the Centric Enterprise Architecture Framework
(CEAF) to enable the delivery of business strategy through a practical and repeatable process that ensures
alignment to business priorities while incrementally making progress toward IT architecture goals.
Digital Strategy
Insurers continue to look for ways to increase retention through improved customer engagement. Our digital
strategy offering focuses on delivering solutions that utilize user connectivity to create innovative, automated
business process driven and controlled by insights from data and advanced analytics. Our experts have the
required skills to deliver digital complex solutions: strategy, mobile, sensors, automation, UI design, web, cloud
and analytics.
Please visit www.centricconsulting.com to learn more about our full set of offerings.
Overview
Our insurance practice is comprised of over 150 seasoned business and technology consultants with
deep experience in the Property & Casualty and Life Insurance industries. We have offices from Boston
to Chicago to Miami and, when the situation calls for it, we can source staff from our onshore/offshore
solution centers.