SIGNIFICANCE OF BPO IN TELECOM SECTOR

1. PRESENTATION ON
“Role of BPO in Telecom Sector”
Presented By:-
Ankit Parashar
Akkanksha Parihar
Chandan Khandelwal
Jyoti Gupta

2. BPO
 BPO stands for “Business Process Outsourcing”, which is
simply another term for outsourcing. This might include
manufacturing or back office functions but BPO also might
include front end services such as customer care and
technical support.
TELECOM SECTOR
The telecom sector is the portion of economy that relates to
business who provide these technical services.
Telecommunication extended beyond the earth to the
heavenly bodies.

3. Benefits Of Telecom Sector
 A BPO service provider that understands unique business
imperatives can play a major role in expanding a
competitive advantage by improving processes quality and
managing the integration of new technology and
specialized expertise. BPO leverages process-driven
efficiencies in four ways:
 Operational Excellence
 Financial Efficiency
 Branding and Customer Relationships
 Organization Responsiveness

4.  Telecom being a service sector there is always the need to
serve the customers in the best possible manner. So,
joining hands with reliable and specialized BPO services
providers can be helpful. the roles of BPO companies in
telecom sector are as follows:-
 Customer Care Services
 Customer Acquisition
 Data Analysis
Role of BPO Companies in the
Telecom Sector

5. Services Provided by BPO in
Telecom Sector
 BPO firms provide an extensive range of back office and front
office services to various industries like Retail or e-Retail,
Insurance, Mortgage, Banking, Healthcare,
Telecommunications, Technology, Travel and Hospitality. Some
of the major BPO services provided by the BPO companies are :-
 Customer Support Services
 Tele-Marketing Services
 Technical Support
 Accounts Management
 Order Management
 Document Management

6. WIPRO
Wipro is used in telecom sector. Wipro is an end to end provider of BPO
services with domain experiences in fixed and mobile
telecommunication services.
Advantages of WIPRO
 IT outsourcing has proved that leveraging the process capabilities
and benefits of labor cost arbitrage offered by offshore service
providers delivers significant business benefits.
 Initial successes of business transformation to India and Wipro have
corroborated these bu1siness benefits.
 The Wipro 'global' approach to operations allows our partners to
select the optimal location for basing outsourcing operations
BPO COMPANIES USED IN TELECOM
CENTRE:

7. WIPRO'S BPO SERVICE OFFERING FOR
TELCOM SECTOR
FRONT OFFICE
PROCESS
 Inbound Customer
Service .
 Technical support .
 Inbound order entry.
 Customer invoicing .
BACK OFFICE PROCESS
 Internal IT help desk.
 HR and accounts
payable/receivable.
 Service warranty
management.
 Document management.
 Financial reconciliation.

8. HCL
 HCL BPO also has a track record of customer partnerships;
delivering high quality customer service support and
ensuring continuous value additions.
Advantage
 Multi shore, multi-delivery operations with multi-lingual
capability – experience in delivering telecom BPO processes
in eight European languages
 Services across Consumer and Enterprise lines of business
 Proven transition methodology
 Integrated Business Management system

9. Service Offerings
 Fulfillment – Assurance – Billing
 Customer Relationship Management
 Service Management & Operations
 Resource Management & Operations
 Supplier/Partner Relationship Management
 Strategy, Infrastructure & Product

10. CONCLUSION
 BPO plays a significant role in telecom sector. Today
BPO firms provide many services to the telecom sector
as well as many sectors i.e. retail or e-retail , insurance
, health care, banking , telecommunication etc BPO
has enhanced the employment generation and also
increase the skills and techniques of employees who
are work in their organization.

11. THANK YOU