What is a Chatbot, Virtual Chatbot, What is a bot in computer terms, Conversational ai, Types of artificial intelligence chatbots, Examples of Artificial Intelligence Chatbot, Benefits of artificial intelligence chatbot, Future of artificial intelligence chatbot

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3-Minute Guide to understand “What is a Chatbot?”
What is a Chatbot?
Artificial intelligence is the face of modern-day technology and chatbot is one of its
beautiful features. With business getting tech-oriented, conversational AI is the key for
better customer interaction and corporate communication. Before getting into the
complete wave of this subject, we must first understand what is a chatbot.
Chatbot is a basically a computer programme designed for the verbal/non-verbal
interaction with the human through online medium to solve their queries and
doubts. Businesses are using ai chatbots to reduce the cost involved in hiring customer
support executives. The virtual chatbot is quicker and more appropriate than manual chat
help.
Now, when we move a layer deeper, we need to answer another significant question;
WHATIS A BOT IN COMPUTER TERMS?
Bot is a simple and tiny computer app developed to perform certain tasks which need to
complete in the same manner over and again. While a human is more prone to make errors
in accomplishing these tasks, a bot provides almost 100 percent accuracy and is way faster
than manual methods.
Chatbots are almost 4 decades old and are being used in a plain fashion since then. But the
needed revolution hit them when artificial intelligence came into the picture. AI opened the
doors of their growth and made them the most needed thing in the online commercial
sector. It has led them to a completely new dimension and has given whole new meaning to
their existence. They are now not just a random computer program but have become a
system which may overtake the business of mobile and web apps in the coming future.
Now, when we are done with what is a chatbot, we must understand about the AI chatbots.
They are smart, interactive, user-friendly and can be used for an array of business
purposes. While the chatbot was just limited to simple human interaction, they are smart.
They learn from the customer behavior, and inbuilt algorithms push them to make smarter
decision and moves in favor of business and in accordance with the need/query of the
customer.

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TYPES OF ARTIFICIALINTELLIGENCE CHATBOTS
There are basically 3 types of artificial intelligence chatbots and to understand their
significance, we must know about them.
 Menu based Chatbots
They are categorized as the most common kind of Chatbots. They work based on the
hierarchy tree structure and want several inputs from the user to get the desired
answer. Virtual chatbots represent button including menu and even submenu based
on the parent menu selected by the user. They work fine for the basic questions
asked but could not be preferred for the reasoning or logical questions.
 Keyword Based Chatbots
They read the question put by the user and captures the main keywords placed in it.
They are smarter than menu-based ones and try to answer the queries more
appropriately.
For example – If the user put the question – How to create a new account? Then
keyword-based virtual chatbots capture ‘How’ ‘Create’ and ‘New Account’? It will
check with the data source and would fetch ‘create account’ information and push it

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to the user in an ideal format. However, these conversations AI chatbots have their
own limitation and often get stuck where keywords are same in different questions.
Therefore, they could not be used for all the purposes.
 Contextual Chatbots
They are considered as the smartest and the most logical virtual chatbots. These
chatbots are fed by the combination of machine learning and artificial intelligence.
They learn a lot and captures the behavior of the user. What question users are
asking and how they are doing it, they keep a record of everything and accordingly,
suggest the answer. They only get better with time and experience. They may not
work ideal initially but as they learn, these virtual chatbots become far better than
menu-based chatbots and keywords based chatbots put together.
For example – If you are diabetic patient and order for sugar-free sweets. In such
case, conversational AI chatbots will learn that you order sugar free things and will
even capture your address. Thus, next time when you order anything sweet, they
will come up with the suggestion – Do you want it sugar-free and at ‘So n So’
address. You need to just respond with a Yes to get the order done.
You might also like: What are Chatbots | Benefits of Chatbot in Business Solutions
EXAMPLES OF ARTIFICIAL INTELLIGENCECHATBOT
There are various examples of artificial intelligence chatbots but here we have listed the
ones that make direct impact on our day-to-day lives.

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 Weather bot
It helps you in getting an instant update about the weather in your city or of any
location around the world.
 Grocery Bot
Are you running out of the grocery items? These bots can help in ordering grocery
items.
 News Bot
Do you want to remain connected with the world? Ask newsbot, it will help you with
the latest update on the topic of your choice or significant things happening around
the world.
 Life Advice Bots
Are you stuck with daily-life problems? It can help you in finding a probable solution
to the problem.
 Personal Finance Bot
It manages your money in an ideal and a progressive way.
 Scheduling Bot
It can book an important appointment for you be it online or offline.
 Bot Friend
Yes! It can be your friend too. Xiaoice, a Chinese bot, talks to millions of people every
day.
BENEFITS OF ARTIFICIALINTELLIGENCE CHATBOT
There are countless benefits that conversational AI and other bots can offer, but here we
have listed some of the greater ones:

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 Client Retention – It seems ages to the customers when they must wait for the
customer care executive to solve their queries. With the emergence of the virtual
chatbot, the long wait is all gone, and they can now get an immediate response to
their queries. This results in sticking to the brand and being loyal to it.
 Greater Sales – Virtual bots cover the opportunity marks left by the visitors over a
website or on an application. They to complete insight analysis of a user visit and
based on that it creates an offer for him which can appeal and convert him into a
customer.
 Cost Reduction – AI chatbot has resulted in reducing the marketing cost, promotion
cost and support cost of the businesses. They can do all these tasks without much
manual help and can also take the decision on its own which even saves the time.
 Accuracy – Businesses have faced a lot of problems because of sharing inaccurate or
improper information. Conversational AI ensures accurate and proper flow of
information. These bots are intelligent to take wise decision that can land in favor of
the company.
FUTURE OF ARTIFICIALINTELLIGENCE CHATBOT
We have talked about what is a chatbot, its benefits, examples, and everything but to
discuss the future of artificial intelligence chatbot. If we go by the market trend, they are
going to be the biggest thing in the future and surpass the success of mobile phones and
applications put together. Let’s have a look at the three most probable things that would be
a part of future of artificial intelligence chatbot:

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1. Bot will be an Integral Part of Every Business –The messaging apps are going at
an overwhelming rate. They have taken over the Facebook in terms of usage. They
have become most trusted, convenient and user-friendly form of communication.
Therefore, businesses are bringing these messaging apps for day-to-day
communication with their customers. But, is it possible for a human to sit all day
and interact with customers? And, imagine the cost and resources it will incur. The
bot can do that on behalf of human but more accurately, immensely faster and in
better context. Thus, in future – business could not survive without virtual chatbots.
2. Bots Will be in Place of Websites and Apps –
Virtual Chatbots, without any doubt, is doing a phenomenal job and are helping the
businesses in some of the other way. However, they are not much smart to
represent a business on their own but in future, they are intended to be the one-stop
solution for the business. This will put an end to the need of websites and mobile.
How? Let’s have a look at these scenarios:
It takes minimum 30 seconds to load a website and there are certain manual inputs
required in order to perform any action. But the bots would not require much human input
and will provide instant result based on the minimum or no input from customer’s end.
Therefore, people will prefer bots over websites to interact with businesses.
In the case of applications, you require to download it, you need to access it and it also
captures space on your gadget. But conversational AI won’t require any such thing. Just
shoot a text message and the bots would be ready to provide you the solutions. This way, it
will also capture the apps market too.
Bots will be Better than Any Other Technology –
Websites and applications have user-interface as a medium through users can interact. But
it requires a level of intelligence to understand the flow of a website or an app and to
perform the needed action. Since each website/app is different. Thus, you need to learn
new technology or method to interact with different websites/apps. Bots do not require
any such expertise or intelligence. It works on the very basic form of human intelligence
which is language. Thus, anybody can comfortably interact with it and get the work done
quickly. In addition, bots also learn from the way we act, ask questions and things we
prefer. Thus, in future – they would be able to remind us most of the things and would do
most of the things (if given permission) on their own. Thus, there could be no technology
which can surpass such technical proficiency.

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SO, WHICH CHATBOTIS RIGHTFOR YOU?
Artificial Intelligence comes with a wider spectrum of technologies and tools which can be
used to develop a Chatbot. Some technologies might appear more appropriate than others
for certain use cases. A combination of different AI Forms such as Machine Learning,
Natural Language Processing and Semantics Understanding can drive the desired results
for your requirements.
Chapter247 can be your Consultant & Technology Partner to give you an overview of
Chatbots and their Advantages for your businesses, and suggest accurate Virtual Chatbots
pertaining to your needs and can even Develop them for your business.
Learn more about AI Chatbots for your business: Contact us today to request a demo!