Personal Information
Organization / Workplace
Malta Malta
Occupation
General Manager at Hotel Phoenicia Malta
Industry
Hospitality / Leisure
Website
http://www.phoeniciamalta.com
About
A self-managed and result-oriented General Manager with over twenty years of experience in Hotel Management, General Management, Operations management, Sales & Marketing, Revenue Management, Human Resources and Guest Experience. Experienced in managing medium sized hotels operating in the upscale segment with revenues in excess of €7 million. Proven ability to deliver results in top line Revenues, Profitability, Guest Satisfaction and Employee Satisfaction in line with owners’ expectations. Provide vision and guidance to the management team and empowerment to deliver to best of their ability.
- Presentations
- Documents
- Infographics
Customer Complaint Management
Faakor Agyekum
•
11 years ago
Handling Customer Complaints
Karuna Parmar
•
12 years ago
(GrahamDBrown) Brand Leadership 2015: 10 Quotes from Industry Leaders and Gurus on the Future of Marketing
Graham Brown
•
9 years ago
Experience is the Brand (How to Build a Brand Worth Talking About)
Graham Brown
•
8 years ago
Inspirational Customer Experience Quotes Part Two
The Customer's Shoes Ltd
•
13 years ago
11 Ways to Optimize LinkedIn for Business
Dave Kerpen
•
8 years ago