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A lecture on building relationship within the context of tourism and tour guiding as a profession. This presentation was created to augment the lecture for the students of the College of International Tourism and Hospitality Management (CITHM) of the Lyceum of the Philippines - Cavite Campus for the subject Tour Guiding Services.

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Building Relationships

  1. 1. LESSON NO 2
  2. 2. 1. Apply tactics for building relationships 2. Apply tactics for building smooth relationship with other colleagues 3. Identify limitations of building relationships
  3. 3. In the perspective of a tourist or tour guide, relationships are important because: 1. Our work is more enjoyable when we have good relationships with those around us. 2. Good relationships provide us freedom. 3. Good relationships are necessary to develop our careers. Source: http://www.mindtools.com/pages/article/good-relationships.htm
  4. 4. 4. Good relationship is essential for people who work closely together particularly in the tourism industry. 5. The traveler’s (client’s) tour experience depend on the good relationship of the people (tour guide, driver, other industry practitioners) who provide the tour. Source: http://www.mindtools.com/pages/article/good-relationships.htm
  5. 5. 1.TRUST 2.MUTUAL RESPECT 3.MINDFULLNESS 4.WELCOMING DIVERSITY 5.OPEN COMMUNICATION
  6. 6. The tourist guide must apply their skills to everyone they deal with, not reserve them only for clients.
  7. 7. 1. Introduce the driver at the very start of the tour. Refer to him or her frequently. Praise his fine driving skills at the day’s end. 2. The tour guide and the driver should eat meals together. Eating meals together will also give both of you a little respite from the client’s attention.
  8. 8. 3. Find time for the two of you to discuss the upcoming activities, routes and responsibilities. Do not throw in an unexpected event without informing the driver first. 4. If the route is unfamiliar to you but new to the driver, it is perfectly alright for you to give him or her directions. Do it subtly, though, and not in front of the microphone.
  9. 9. 4. Be open to the driver’s suggestions. 5. In case of conflicts between you and the driver, do not allow your clients to become aware of this. As soon as you return to the office discuss the matter with him/her with your supervisor.
  10. 10. 1. Introduce yourself to the head flight attendant and to the attendants serving the section where your group is seated. 2. Offer to help out in any way possible.
  11. 11. 1. Treat all your tour members or travelers with equal time, attention and dignity. 2. Give an accurate and interesting narration of the facts and commit yourself to learn more. 3. Make every effort to be as objective and diplomatic as possible.
  12. 12. 1. Warmly introduce the step- on guide by name. 2. Acknowledge the guide’s expertise and during his tour or speech pay attention like everyone else. 3. Stay with your group even though the step-on guide is in charge.
  13. 13. • These may include: 1. Your supervisor / manager 2. Travel agents 3. Visitor information personnel 4. Hotel employees 5. Restaurant employees
  14. 14. 1. Always appear neat and clean, in proper uniform and badge when applicable. 2. Maintain a business like and socially acceptable demeanor 3. Never share a company’s trade secret or internal problems with the clients or with employees of another company. 4. Attempt to follow the itinerary and complete everything on it on the best of your abilities. 5. Never solicit work for yourself or another company through a company client.
  15. 15. • Relationships are built on TRUST. • Nothing builds a brand more than integrity. • Connect with people, even if you are not selling • Develop a relationship with yourself. Source: http://www.tourismandmore.com/tidbits/relationship-building/
  16. 16. • Relationships are built on trust • Nothing builds a brand more than integrity. • Connect with people, even if you are not selling. • Develop a relationship with yourself. Source: http://tourismandmore.com/tidbits/relationships-building/
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A lecture on building relationship within the context of tourism and tour guiding as a profession. This presentation was created to augment the lecture for the students of the College of International Tourism and Hospitality Management (CITHM) of the Lyceum of the Philippines - Cavite Campus for the subject Tour Guiding Services.

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