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Customer Service
1.
2.
Dealing with Irate
Customers
3.
Listen! Listen! Listen!
4.
Let the Customer
Vent without Interrupting
5.
Maintain your personal
integrity
6.
Be sympathetic... ...and
empathetic
7.
Apologize!
8.
Restate the Customer’s
Viewpoint and Ask Questions
9.
Offer Solutions Let’s
try one of these options….
10.
Solicit agreement on
the resolution
11.
Recap
12.
“ Thank you
for calling....”
13.
Document conversation and
results
14.
Questions?
15.
Thanks for your
participation! Have a great day!
16.