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Email Marketing
December 8, 2010

Chas Grundy
Director of Interactive Marketing
11%
      of teens use email daily



h"p://pewinternet.org/Reports/2010/Teens‐and‐Mobile‐Phones.aspx

2011
E‐Expecta@ons
Report
h"p://www.noellevitz.com

79%  of teens use email to
                                                    learn about schools


h"p://pewinternet.org/Reports/2010/Teens‐and‐Mobile‐Phones.aspx

2011
E‐Expecta@ons
Report
h"p://www.noellevitz.com

Brochures
                                        Search
                                       Marketing
          Direct Mail


                                                   Facebook


Television



                             Website                   YouTube



  Radio


                                                   iTunes U


             Outdoor
                                        Public
                         Email         Relations
                        Marketing
PERMISSION
Permission
Means…


OK
TO
USE
                      
DEFINITELY
NOT
OK
TO
USE

  Opted
in
from
my
site
        x  I
haven't
emailed
the

  Purchased
a
product
from
        recipient's
address
for
more

   me
within
the
last
2
years
      than
2
years

  Handed
me
their
business
     x  I
obtained
the
email

   card
at
a
trade
show
or
         addresses
from
a
third
party

   other
event
knowing
I'd

   contact
them
                 x  I
scraped
or
"copy
and

                                    pasted"
the
addresses
from

  They
completed
an
offline

   form
and
indicated
they
         the
Internet

   wanted
to
be
emailed


                                            Source:
Campaign
Monitor

•  Sign
up
forms

•  Subscribe
from

   website

•  Opt
in
at
events

•  Previous
registrants

ask
when
they’re
happiest
Quality over Quantity




         h"p://www.flickr.com/photos/4wardever/5023427371/

Removing
bad

addresses





                                                                 How
you
got

                                                                 on
this
list

What
you’ll

get
from

staying
on




                                                                 Super
easy
to

                                                                 unsubscribe





                h"p://www.flickr.com/photos/otrops/4250799736/

CAN‐SPAM

    Act
of
2003

    The
CAN‐SPAM
Act,
a

    law
that
sets
the
rules

    for
commercial
email,

    establishes
requirements

    for
commercial

    messages,
gives

    recipients
the
right
to

    have
you
stop
emailing

    them,
and
spells
out

    tough
penal@es
for

    viola@ons.





h"p://business.^c.gov/documents/bus61‐can‐spam‐
act‐Compliance‐Guide‐for‐Business1

$16,000
  h"p://www.flickr.com/photos/63056612@N00/155554663/

INSTITUTIONAL
SPAM





 h"p://www.flickr.com/photos/kkbb/266081922/

Subscribing via ListServ




Subscribing via Campaign Monitor
ListServ

Pros
          Cons

•  Free
       •  No
stats

               •  Hard
to
subscribe
and

                  unsubscribe

               •  Inconsistent
support
of

                  HTML

               •  Difficult
to
send
HTML

                  emails

               •  Can
get
ND
spam
blocked

               •  Requires
approvals

Email
Service
Providers

•  Protect
your
status,
get

your
emails
through

•  Provide
stats

•  Easy
to
subscribe
and

unsubscribe

•  Easy
to
send
emails

•  Use
templates

What gets measured gets improved.
A/B Testing
Blast      Newsletter        Letter

• Postcard     • Regular      • Internal
                 schedule
• Short,                      • Readable
  sweet        • Consistent
                              • Get to the
• What’s the   • Scannable      point
  point?
               • Useful
• Call to
  Action
Type: Blast


Goal: Sell
Software


Good
  Top is clear,
scannable
  Screenshots

Bad
  First, A Recap
  Where’s the
Call-to-Action?
Type: Blast


Goal: Gain
supporters


Good
  Emotional
connection
  Image sells it
  Call to action!


Bad
  What is it for?
Type: Newsletter


Goal: Increase
followers, convert
to customers

Good
  Catchy images
  Scannable
headlines
  Drive to
website

Bad
  Reinforce
permission and
unsubscribe
Images
off





    Images
on

presentation by chas grundy

         email       chas@grundyhome.com
         blog        grundyhome.com
         twitter     twitter.com/chasgrundy
         linkedin    linkedin.com/in/chasgrundy



             this presentation is available at
               slideshare.net/chasgrundy

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Email Marketing Tips for Teens and Schools

  • 1. Email Marketing December 8, 2010 Chas Grundy Director of Interactive Marketing
  • 2. 11% of teens use email daily h"p://pewinternet.org/Reports/2010/Teens‐and‐Mobile‐Phones.aspx
 2011
E‐Expecta@ons
Report
h"p://www.noellevitz.com

  • 3. 79% of teens use email to learn about schools h"p://pewinternet.org/Reports/2010/Teens‐and‐Mobile‐Phones.aspx
 2011
E‐Expecta@ons
Report
h"p://www.noellevitz.com

  • 4. Brochures Search Marketing Direct Mail Facebook Television Website YouTube Radio iTunes U Outdoor Public Email Relations Marketing
  • 6.
  • 7. Permission
Means…
 
OK
TO
USE
 
DEFINITELY
NOT
OK
TO
USE
   Opted
in
from
my
site
 x  I
haven't
emailed
the
   Purchased
a
product
from
 recipient's
address
for
more
 me
within
the
last
2
years
 than
2
years
   Handed
me
their
business
 x  I
obtained
the
email
 card
at
a
trade
show
or
 addresses
from
a
third
party
 other
event
knowing
I'd
 contact
them
 x  I
scraped
or
"copy
and
 pasted"
the
addresses
from
   They
completed
an
offline
 form
and
indicated
they
 the
Internet
 wanted
to
be
emailed
 Source:
Campaign
Monitor

  • 8. •  Sign
up
forms
 •  Subscribe
from
 website
 •  Opt
in
at
events
 •  Previous
registrants

  • 9.
  • 11. Quality over Quantity h"p://www.flickr.com/photos/4wardever/5023427371/

  • 12. Removing
bad
 addresses
 How
you
got
 on
this
list
 What
you’ll
 get
from
 staying
on
 Super
easy
to
 unsubscribe
 h"p://www.flickr.com/photos/otrops/4250799736/

  • 13. CAN‐SPAM
 Act
of
2003
 The
CAN‐SPAM
Act,
a
 law
that
sets
the
rules
 for
commercial
email,
 establishes
requirements
 for
commercial
 messages,
gives
 recipients
the
right
to
 have
you
stop
emailing
 them,
and
spells
out
 tough
penal@es
for
 viola@ons.
 h"p://business.^c.gov/documents/bus61‐can‐spam‐ act‐Compliance‐Guide‐for‐Business1

  • 16. Subscribing via ListServ Subscribing via Campaign Monitor
  • 17. ListServ
 Pros
 Cons
 •  Free
 •  No
stats
 •  Hard
to
subscribe
and
 unsubscribe
 •  Inconsistent
support
of
 HTML
 •  Difficult
to
send
HTML
 emails
 •  Can
get
ND
spam
blocked
 •  Requires
approvals

  • 18. Email
Service
Providers
 •  Protect
your
status,
get
 your
emails
through
 •  Provide
stats
 •  Easy
to
subscribe
and
 unsubscribe
 •  Easy
to
send
emails
 •  Use
templates

  • 19. What gets measured gets improved.
  • 21. Blast Newsletter Letter • Postcard • Regular • Internal schedule • Short, • Readable sweet • Consistent • Get to the • What’s the • Scannable point point? • Useful • Call to Action
  • 22. Type: Blast Goal: Sell Software Good   Top is clear, scannable   Screenshots Bad   First, A Recap   Where’s the Call-to-Action?
  • 23. Type: Blast Goal: Gain supporters Good   Emotional connection   Image sells it   Call to action! Bad   What is it for?
  • 24. Type: Newsletter Goal: Increase followers, convert to customers Good   Catchy images   Scannable headlines   Drive to website Bad   Reinforce permission and unsubscribe
  • 25. Images
off
 Images
on

  • 26.
  • 27. presentation by chas grundy email chas@grundyhome.com blog grundyhome.com twitter twitter.com/chasgrundy linkedin linkedin.com/in/chasgrundy this presentation is available at slideshare.net/chasgrundy