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How to Protect and Defend Your Brand Reputation Online (please us Twitter hash tag  #ormd  for questions) Chris Abraham President and COO cabraham @ abrahamharrison .com @chrisabraham Daniel Krueger Director of Client Services dkrueger @ abrahamharrison .com @d13vk US +1 202 657 4769 UK +44 20 8144 5671 DE +49 30 7012 5980 Site   www. abrahamharrison .com Blog   www. marketingconversation .com
Online Reputation Management Defined ,[object Object]
AKA  Search Engine Image Protection (SEIP)  Also known as  Search Engine Reputation Management (SERM)
ORM partly formed from a need to manage consumer generated media (CGM)
The Cluetrain Manifesto  speaks to the ease with which one may initiate and amplify conversation online …
You need to participate, engage, communicate!
Google Alerts & Tweet Beep ,[object Object]
Google Alerts are your friend
Use it liberally
Learn Google search arguments ,[object Object]
[chris abraham]
chris+abraham
chris OR abraham
chris-abraham ,[object Object]
Create alerts for products, services, and the members of your staff and competitors ,[object Object]
Mandatory Alerts and Monitoring ,[object Object]
That said, we all have loads of Google Alerts set up for everything
We have recently been using SM2 by Techrigy for Social Media monitoring
Don't forget Google/Yahoo! News, Regular Search, etc! ,[object Object]
Twitter can be like wild fire
Blogs are still powerful
Keep your eyes on the Web!
If You Can't Remove It, Hide It

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How to Protect and Defend Your Brand Reputation Online