I'M READY FOR MY CLOSE UP, MR. JOBS.
How contextual aware information systems are changing support.
IT has evolved to become IS, with this change information systems have become contextually aware. Context is based on many factors that change the support dynamic.
The most aggressive use case of IS context is location. Location changes the types of FAQ's a user may ask, changes the way a field tech carry's out his/her daily routine. Technology today is enabling a new breed of services that bring valuable data, tools and metrics that dramatically change the world of support.
- Learn the five key drivers to location aware support.
- Review the metrics that drive knowledge workers when assisted by contextual aware devices and data.
- Top 10 ways you can use location in your support organization today.
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For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis.
CHRISTORY- https://www.vizify.com/chrisdancy
CAREER- http://www.linkedin.com/in/chrisdancy
MEET IN PERSON: http://www.servicesphere.com/future-events/
PRESS- http://www.chrisdancy.com
Feel free to reach out at chris.dancy@gmail.com, +1-303- 872-0786, or by texting "chrisdancy" to 50500.
2. We are in IT, we should act like IT
2005-2007 - Service Catalog, Help Desk Best Practices, Categorization for the Service
Desk, Desktop Management and IT Support
2008 - Social Media and the Help Desk, Support Remote Users, Selecting an IT Software
Vendor, IT Marketing
2009 - Enterprise 2.0, Social Media and IT Support
2010 - Big Data, Social Media and Collaborative Systems
2011 - Mobility, Location, ITSM 2525, Social Media and ITSM
2012 - Reputation Economy (Knowledge Lockers, Quantified Self) Digital Literacy 2012, Social
ITSM 1990-2014, Social ITSM 2015-2050, Enterprise Celebrity
2013 - Robotics, Mindfulness, Culture 2.0, Existence as a Platform, Contextual ITSM
2014- Disposable Culture, Digital Death, Wearable Tech & LGBT History, Netocracy 2020
3. CONTEXT
– EVOLUTION OF CONTEX
– PHYSICAL SYSTEM
– DIGITAL SYSTEM
– CONTEXT DEFINED
– QUANTIFIED ENTERPRIS
– QUANTUM SYSTEM
26. A Day in the Life of Context
Leave home now!!
Temporal
Here’s your car
You’re at the airport
You’re at the wrong gate
Your luggage is here.
Do you need a car
Location
Proximity
Location
Life Style
Proximity
29. #ITSMconte
Top 10 Use Cases
@servicesphere
1.
2.
3.
4.
5.
Support (Dynamic Support UX/UI)
Collaboration(Proximity)
Task / Assignments (location)
Feedback (Survey/Review)
Engagement (In
location, persistence, presence)
30. #ITSMcontext
Top 10 Use Cases
@servicesphere
6. Knowledge (Tips/Photos/Advice)
7. Augmented Reality (Sharing)
8. Just in time support (No UI)
9. Geo Layered support (External API's)
10.Analysis and Metrics (Evernote Atlas, heat
maps)
31. #ITSMconte
Use Cases Hyper Empowered
@servicesphere
• Security Physical/ Device, Mood, Projects
options
• Guided Tour (New Employee)
• Calendar Appointments?
• Contacts?
• Meeting New Peers?
• Lunch Decisions?
Get contentAsk Questions in the chat for webext or twitter using the hashtag
The past five months of 2013 have been incredible.Major Tech publications like TechCrunch, WiredMain stream publications like The Financial TimesTelevision and RadioAn Awareness of the Future can create a stir. Oddly enough, all I did in the presentation that caused the attention was a really obscure skill from the 90’s….back then we called it “THINKING”
I like to travel time in my presentationsSo let’s take a look at:1900-2000 1001980-2020 402020-2030 10
Physical Contextual Systems 1900-2000 – 100 years90% in Agro in 1900 - 1% of the Western Economy is still in Agro
Astrological - SPACE, the HEAVENSGeography (Landmarks relationships to other physical things)Local Geo (Gift shops, food items grocery) –not grocery (fresh outside)
100 years to understand and record the world around us in "CONTEXT"40 years to FORGET, but STILL record the world around us without "CONTEXT”, CONTEXT in the last 40 years has moved from physical things, places and hisotry and moved toward DATA CENTERIC CONTEXT.
Wave 1: NetworkedTools: token ringsUses: move around less…the rise of obesity Wave 2: The Internet 1990-2005Tools: BBS, Communities, WebUses: From connected to contextual – happened first in web rings (Blogging), chat rooms, ecommerce,Wave 3: The MobileTools: Laptops, Cell Phones, Portable devices – cameras, music players Uses: Date / Time, Event Based Context
Wave 4: SOCIALTools: Social NetworksUses Interest Graph Context (ECOMMERSE v2)Wave 5: DEPENDENTTools: Social AppsUses: Social Graph (People like you like this),Economic Graph (Who and where is the money (LinkedIn),Influence Graph (you friend likes this), Location(You’re here and you might like this)Wave 6: The Internet of ThingsTools: Home and Office devices and sensorsUses:,Environmental graphs,Just In Time Information, Proximity Graph
I’m here, but here is a narrative defined historically by social class and others. Ancient mapPaper mapCustom Map (trip as a service) Context paper map (think theme park with coupons for what’s near you,Layered maps from civic /gov orgs), Digital maps (tools like GPS) Crowdsourced location (Yelp)Assisted ambient location!!! (Waze, Location aware shopping, TWIST for friends) BUT, REMAKE reality you need the internet of things and MORE DATA. Hyper digital cartography.
Big Data / Hyper Personal DataCivic information in real time (Dog bites)Assisted location (WIKIPEDIA LAYERS) or housing prices (ZILLIOW)LIVE traffic maps, you have ASSISTED Real time locationContextual Location – Anticipated assisted location (Google NOW)Sensors in our cars like the "automatic" we hit the age of Assisted CONTEXTUAL location REMAKING REALITY…it’s not something in the future, it’s something in the past.
Types of contextHEALTH – Life Expectancy vs Arable land”Types of ContextReligion (the popestwietter followers)Political (De-crimilization of homosexuality)Both examples of Historical Context
The Quantified Enterprise - What are contextual aware systems?Why is the idea of Quantification important today?
LAYERED SUPPORT….What to EAT, WHAT NOT TO EATWhere NOT to run (BAD DOG)
What about the benefits of a CONTEXTUAL ENTERPRISE
100 years to understand and record the world around us in "CONTEXT"40 years to FORGET, but STILL record the world around us without "CONTEXT"20 years to have Tech MERGED back into the timeline of our livesMany people spend most of their day "recreating" the physical world in a digital world
Wave 1: The BiologicalTools: physical Sensors and devicesUses - Enrichment Graph, you ate, slept and movedWave 2: The Hypersigils Tools: Neruohead sets, Neruo games,Uses: NeuroscienceWave 3: Quantum ContextTools: DNAUses: Teams, projects, work, Resume. Next