Dave, I'm Afraid I have to Place you On Hold
-Robotics and IT Support.
You can't manage it until you measure it. This mantra has lead to an era of automation, self-service and consolidation. Doing more with less, doing less with less. The IT department is birthing out robots faster than an alien invasion. These robots are not the type we were told about in our childhood, these robots are here to take our jobs away.
While many herald the coming revolution in IT, we should stop and give pause to what we will do with the millions of displaced workers in 2020.
* Review a history in robotics that have displaced human jobs.
* Look forward at the trends in automation that are disrupting information technology and information systems.
* Discover the skills that will be desirable for knowledge workers as "automation" becomes commonplace.
* The five employees you meet in heaven, augmented, AI, Robot, human, post carbon
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How AI, OpenAI, and ChatGPT impact business and software.
Dave I'm Afraid I Have to Place You On Hold - Robotics and IT Support
1. http://bit.ly/dave2013
Dave, I'm Afraid I have to Place
You On Hold
#pink13
@servicesphere
Robotics and IT Support.
Te x t “ R o b o t s 2 0 1 3 ” t o 5 0 5 0 0 o r h t t p : / / b i t . l y / d a v e 2 0 1 3
2. http://bit.ly/dave2013
We are in IT, we should act like IT
@servicesphere
2005-2007 - Service Catalog, Help Desk Best Practices, Categorization for the Service
Desk, Desktop Management and IT Support
2008 - Social Media and the Help Desk, Support Remote Users, Selecting an IT Software
Vendor, IT Marketing
2009 - Enterprise 2.0, Social Media and IT Support
2010 - Big Data, Social Media and Collaborative Systems
2011 - Mobility, Location, ITSM 2525, Social Media and ITSM
2012 - Reputation Economy (Knowledge Lockers, Quantified Self) Digital Literacy 2012, Social
ITSM 1990-2014, Social ITSM 2015-2050, Enterprise Celebrity
#pink13
2013 - Robotics, Mindfulness, Empowered Employees Culture 2.0, Measured Me Quantified Self
2.0 Knowledge Worker 2020, Contextual ITSM
3. http://bit.ly/dave2013
@servicesphere
Achievement Unlocked:
1. Can distinguish robotics around you.
2. Identify your role
consumer, enterprise, government and
humanity as it relates to robotics.
3. Consider non-human factors in support.
#pink13
4. Think provocatively about the ethical
considerations of a human minority to a
digital majority.
4. http://bit.ly/dave2013
• Post Human
• Awakening
• History
• Today
• Future
#pink13
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•
•
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Tools
Skills
Metrics
Graph
Defined
Support
@servicesphere
Future
Roles
• Today
• Future