Social ITSM - Rise of the DNA based Response System - Year 1990-2050

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Customer support in the year 2050? How will robotics, DNA technology, Nanotechnology and Artificial Intelligence change who and what you support. This presentation crafted to span 60 years of technology, tools, metrics, skills and people. The only presentation on supporting customers, AI, Robots, post carbon life and augmented humans. Where Quantified Self meets IT SLA’s. What about social media, mobile devices? What happens when you are the device? Is it Social IT? Is it BIO-Support? You're in IT, for God's SAKE ACT LIKE IT. itSMF Finland World Premier Oct 5, 2012. #itSMFFly ------------- For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis. MEDIA and PRESS INFORMATION: http://chrisdancy.pressfolios.com/ Feel free to reach out at chris.dancy@gmail.com, +1-303- 872-0786, or by texting "chrisdancy" to 50500.

Technology

@servicesphere
@servicesphere

itSMF Conference 2012
Learning to Fly!

Social ITSM!
#itsmffly

Rise of the DNA-based
Response System!
Era 2014-2051 !
#itsmffly

@servicesphere
@servicesphere
@servicesphere

•  1990-2012 22 years
•  2012-2017 5 years
•  2017-2025 8 Years
#itsmffly

•  2025-2035 10 Years
#itsmffly

•  2035-2050 15 Years
•  2050 - The Service Desk.
#itsmffly

@servicesphere

22
years

1990-‐2012

#itsmffly

@servicesphere

TOOLS

#itsmffly

1990-‐2012

@servicesphere

PEOPLE,
SKILLS,
METRICS,

TOOLS,
TECH,
INTERFACE

#itsmffly

1990-‐2012

@servicesphere

5
years

2012-‐2017

#itsmffly

@servicesphere

PEOPLE

#itsmffly

2012-‐2017

@servicesphere

SKILLS

IT
Community Support
Management

Via Oscar Berg @oscarberg
Customer
Support

Enterprise
Collaboration
#itsmffly

via @TheBrycesWrite

2012-‐2017

Working Out Loud

#HDIForums @servicesphere

@servicesphere

METRICS

Communal

Saba
#itsmffly

2012-‐2017

Personal

TECH-‐TOOLS

Collaboration

•  Senses – Proximity, Light, Location,
Camera, Voice In/ Out, Touch,
Vibrate, Accelerometer, Gyroscope
•  APP Internet – Apps powered by the
Internet (Siri) and API’s
2012-‐2017

#HDIForums @servicesphere

TOOLS

For You For Robots For Others

#HDIForums @servicesphere

2012-‐2017

TECH/TOOLS

@servicesphere
#itsmffly

2012-‐2017

@servicesphere

INTERFACE

#itsmffly

2012-‐2017

@servicesphere

8
years

2017-‐2025

#itsmffly

@servicesphere

PEOPLE
Body Hacks under $10K.
1.  Heart rate variability- hack your
heart to hack your brain, space
between heart rate.
2.  Software training, Dual N back
training, focus creative
attention training and Lumosity
3.  Electrical stimulation, "GoFlow”
4.  Direct stimulation, Laser
5.  EEG Neuro-feedback, self
optimized brain, defragging
your brain with feedback loops
6.  HEG biofeedback, blood flow
7.  Light, use led or halogen
8.  Sound, entertainment, shaman
drumming, monks, white noise
9.  Hardware upgrades
#itsmffly

2017-‐2025

@servicesphere

TOOLS/PEOPLE

#itsmffly

2017-‐2025

@servicesphere

SKILLS/METRICS

#itsmffly

2017-‐2025

@servicesphere

TOOLS

#itsmffly

2017-‐2025

@servicesphere

TECH

#itsmffly

2017-‐2025

@servicesphere

INTERFACE

#itsmffly

2017-‐2025

@servicesphere

10
years

2025-‐2035

#itsmffly

@servicesphere

PEOPLE/TOOLS/Tech

#itsmffly

2025-‐2035

@servicesphere

INTERFACE

#itsmffly

2025-‐2035

@servicesphere

15
years

2035-‐2050

#itsmffly

@servicesphere

PEOPLE/TOOLS/SKILLS/METRICS/TECH

1 2

4 3
#itsmffly

2035-‐2050

@servicesphere

PEOPLE/TOOLS/SKILLS/METRICS/TECH

#itsmffly

2035-‐2050

@servicesphere

TOOLS-‐SKILLS-‐METRICS

#itsmffly

2035-‐2050

@servicesphere

PEOPLE?

Human Augmented Post Carbon

Robotic AI
#itsmffly

2035-‐2050

@servicesphere

PEOPLE-‐TOOLS-‐SKILLS-METRICS

#itsmffly

2035-‐2050

@servicesphere

"The real problem of humanity is the
following: we have Paleolithic emotions;
medieval institutions; and god-like
technology”-EO Wilson

#itsmffly

2035-‐2050

@servicesphere

“Technology workers are more like Gods
than humans today. When supporting gods
you open with prayer not a ticket.”
-Chris Dancy

&
Beyond

2050…

#itsmffly

2050
&
Beyond

C H R I S
D A N C Y
@servicesphere

chris.dancy@servicesphere.com
#itsmffly

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Social ITSM - Rise of the DNA based Response System - Year 1990-2050

1. @servicesphere @servicesphere itSMF Conference 2012 Learning to Fly! Social ITSM! #itsmffly Rise of the DNA-based Response System! Era 2014-2051 ! #itsmffly

2. @servicesphere @servicesphere @servicesphere •  1990-2012 22 years •  2012-2017 5 years •  2017-2025 8 Years #itsmffly •  2025-2035 10 Years #itsmffly •  2035-2050 15 Years •  2050 - The Service Desk. #itsmffly

3. @servicesphere 22 years 1990-‐2012 #itsmffly

4. @servicesphere TOOLS #itsmffly 1990-‐2012

5. @servicesphere PEOPLE, SKILLS, METRICS, TOOLS, TECH, INTERFACE #itsmffly 1990-‐2012

6. @servicesphere 5 years 2012-‐2017 #itsmffly

7. @servicesphere PEOPLE #itsmffly 2012-‐2017

8. @servicesphere PEOPLE #itsmffly 2012-‐2017

9. @servicesphere SKILLS IT Community Support Management Via Oscar Berg @oscarberg Customer Support Enterprise Collaboration #itsmffly via @TheBrycesWrite 2012-‐2017 Working Out Loud #HDIForums @servicesphere

10. @servicesphere METRICS Communal Saba #itsmffly 2012-‐2017 Personal

11. TECH-‐TOOLS Collaboration •  Senses – Proximity, Light, Location, Camera, Voice In/ Out, Touch, Vibrate, Accelerometer, Gyroscope •  APP Internet – Apps powered by the Internet (Siri) and API’s 2012-‐2017 #HDIForums @servicesphere

12. TOOLS For You For Robots For Others #HDIForums @servicesphere 2012-‐2017

13. TECH/TOOLS @servicesphere #itsmffly 2012-‐2017

14. @servicesphere INTERFACE #itsmffly 2012-‐2017

15. @servicesphere 8 years 2017-‐2025 #itsmffly

16. @servicesphere PEOPLE Body Hacks under $10K. 1.  Heart rate variability- hack your heart to hack your brain, space between heart rate. 2.  Software training, Dual N back training, focus creative attention training and Lumosity 3.  Electrical stimulation, "GoFlow” 4.  Direct stimulation, Laser 5.  EEG Neuro-feedback, self optimized brain, defragging your brain with feedback loops 6.  HEG biofeedback, blood flow 7.  Light, use led or halogen 8.  Sound, entertainment, shaman drumming, monks, white noise 9.  Hardware upgrades #itsmffly 2017-‐2025

17. @servicesphere TOOLS/PEOPLE #itsmffly 2017-‐2025

18. @servicesphere SKILLS/METRICS #itsmffly 2017-‐2025

19. @servicesphere TOOLS #itsmffly 2017-‐2025

20. @servicesphere TECH #itsmffly 2017-‐2025

21. @servicesphere INTERFACE #itsmffly 2017-‐2025

22. @servicesphere 10 years 2025-‐2035 #itsmffly

23. @servicesphere PEOPLE/TOOLS/Tech #itsmffly 2025-‐2035

24. @servicesphere INTERFACE #itsmffly 2025-‐2035

25. @servicesphere 15 years 2035-‐2050 #itsmffly

26. @servicesphere PEOPLE/TOOLS/SKILLS/METRICS/TECH 1 2 4 3 #itsmffly 2035-‐2050

27. @servicesphere PEOPLE/TOOLS/SKILLS/METRICS/TECH #itsmffly 2035-‐2050

28. @servicesphere TOOLS-‐SKILLS-‐METRICS #itsmffly 2035-‐2050

29. @servicesphere PEOPLE? Human Augmented Post Carbon Robotic AI #itsmffly 2035-‐2050

30. @servicesphere PEOPLE-‐TOOLS-‐SKILLS-METRICS #itsmffly 2035-‐2050

31. #itsmffly @servicesphere 2035-‐2050

32. @servicesphere "The real problem of humanity is the following: we have Paleolithic emotions; medieval institutions; and god-like technology”-EO Wilson #itsmffly 2035-‐2050

33. @servicesphere “Technology workers are more like Gods than humans today. When supporting gods you open with prayer not a ticket.” -Chris Dancy & Beyond 2050… #itsmffly 2050 & Beyond

34. #itsmffly @servicesphere

35. C H R I S D A N C Y @servicesphere chris.dancy@servicesphere.com #itsmffly

36. #itsmffly @servicesphere

Social ITSM - Rise of the DNA based Response System - Year 1990-2050

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