Health care innovation and the experience of aging
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Presented to University of Pennsylvania Architecture graduate students who were attempting to understand the experience of aging.
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Health care innovation and the experience of aging
- 2. | DMD Experience Design | April 2009 We care about health care because we care about us.
- 3. | DMD Experience Design | April 2009 This is called enlightened self-interest.
- 4. | DMD Experience Design | April 2009 Which is not this.
- 5. | DMD Experience Design | April 2009 They just had self-interest.
- 6. | DMD Experience Design | April 2009 It looks more like:
- 7. | DMD Experience Design | April 2009 [dramatization]
- 8. | DMD Experience Design | April 2009 This was pretty bad.
- 9. | DMD Experience Design | April 2009 This sucked too.
- 10. | DMD Experience Design | April 2009 This was the worst.
- 11. | DMD Experience Design | April 2009 I want better care.
- 12. | DMD Experience Design | April 2009 Seriously.
- 13. | DMD Experience Design | April 2009 We all do.
- 14. | DMD Experience Design | April 2009 For young
- 15. | DMD Experience Design | April 2009 and old.
- 16. | DMD Experience Design | April 2009 Its up to us to change the conversation.
- 17. | DMD Experience Design | April 2009 - Atul Gawande M.D., The Checklist, The New Yorker “We have a thirty-billion-dollar-a-year National Institute of Health... which has been a remarkable powerhouse of discovery. But we have no billion-dollar National Institute of Health Care Delivery studying how best to incorporate those discoveries into daily practice.”
- 18. | DMD Experience Design | April 2009 Scientists provide valuable primary research Designers change perception People create demand
- 19. | DMD Experience Design | April 2009 EconomicValue Time Designers Culture Scientists
- 20. | DMD Experience Design | April 2009 EconomicValue Time Designers Culture Scientists Discovery Translation Amplification
- 21. | DMD Experience Design | April 2009 So we should ask the experts?
- 22. | DMD Experience Design | April 2009 “We need to give engineers the right question and they may already have the answer.” - Dr. Andrew Denton, Materials Connexion
- 23. | DMD Experience Design | April 2009 “The future is already here, its just unevenly distributed.” - William Gibson, Author, NPR
- 24. | DMD Experience Design | April 2009 EconomicValue Time Designers Culture Scientists Discovery Translation Amplification firebrands instigators creators catalysts
- 25. | DMD Experience Design | April 2009 The right question comes from understanding people
- 26. | DMD Experience Design | April 2009
- 27. | DMD Experience Design | April 2009
- 28. | DMD Experience Design | April 2009
- 29. | DMD Experience Design | April 2009 There is a lot of talk about innovation, but …
- 30. | DMD Experience Design | April 2009 innovation is not something you talk about. It is something you do.
- 31. | DMD Experience Design | April 2009 And the doing is messy.
- 32. | DMD Experience Design | April 2009 Think big. Start small. Act fast.
- 33. | DMD Experience Design | April 2009 Designers need to speak the language of business
- 34. | DMD Experience Design | April 2009 in order to create meaningful change in the world.
- 35. | DMD Experience Design | April 2009 We must scale our expectations
- 36. | DMD Experience Design | April 2009
- 37. | DMD Experience Design | April 2009 SPARC Innovation Group
- 38. | DMD Experience Design | April 2009 Find: Map and analyze activities1 Recognize: concept illustrations2 Prototype3
- 39. | DMD Experience Design | April 2009
- 40. | DMD Experience Design | April 2009
- 41. | DMD Experience Design | April 2009
- 42. | DMD Experience Design | April 2009
- 43. | DMD Experience Design | April 2009 Stakeholder interviews Patient interviews Phone interviews Site visits Elicitation activities Camera study Secondary research Online survey
- 44. | DMD Experience Design | April 2009
- 45. | DMD Experience Design | April 2009 Principle 1: Provide the right information at the right time Principle 2: Recognize the individual and tailor services to them Principle 3: Maintain excellent communication between physicians Principle 4: Provide the “right” level of support Principle 5: Patients want to be as normal as possible Principle 6: Patient confidence in their care is crucial Principle 7: Give patients as much control as possible Principle 8: Patients prize convenience in treatment
- 46. | DMD Experience Design | April 2009
- 47. | DMD Experience Design | April 2009
- 48. | DMD Experience Design | April 2009
- 49. | DMD Experience Design | April 2009 We have to be really smart stupid people.
- 50. | DMD Experience Design | April 2009 We have to be curious about the obvious
- 51. | DMD Experience Design | April 2009 So what have you found out about the silver tsunami?
- 52. | DMD Experience Design | April 2009 What are OLD people really like?
- 53. | DMD Experience Design | April 2009 What is too OLD?
- 54. | DMD Experience Design | April 2009 Do OLD people act like they should?
- 55. | DMD Experience Design | April 2009 How were your assumptions challenged?